Tilia Homes Northern Stokesley reviews

★★★★★ 5/5

Trustpilot

Over half a year in my house...

After being in my house for over half a year now (Castle Croft Barnard Castle) I can say that I love it here. :)I had some snagging issues (which was to be expected) but they were all done in a timely manner. You just have to keep asking and they get done. Greg the site manager was awesome and very helpful. Everyone on site has been fantastic and all the workers are so friendly. Also Customer Care have been great. I love my home, the area is lovely and it's very quiet. I look forward to all the building around being complete so the street can be finished as the place is still a building site.

CMK · 14 July 2023

★★★★★ 1/5

Trustpilot

Does anyone work here?

We are looking for a new build in the area so are contacting all the companies building developments. We have phoned and emailed Tilia homes numerous times but heard nothing back. We even tried head office. All calls go to an answer message, we leave our details but NOTHING! Emails ….. NOTHING!If this is pre-sales I dread to think what post-sales service will be like. I think we will stick with the amazing service we have received so far from the other local companies.

Leah · 7 July 2023

★★★★★ 5/5

Trustpilot

Teign View, Kingsteignton

I have recently reserved a home at Teign View, Kingsteignton. The Sales Executive Anita Pullum has been extremely helpful and knowledgeable regarding all aspects of the purchase. The site foreman Gareth has also been very informative. I would not hesitate in recommending the team at Teign View.

Philip · 31 October 2021

★★★★★ 5/5

Trustpilot

Overall we have been very pleased

Overall we have been very pleased with the quality of the new house, the high standard of workmanship and the excellent level of support following the very few snags that have surfaced after moving in. Particular praise goes to Rafal - he has been meticulous in the care that he has taken with the repairs. The only criticism we would make relates to the poor ground preparation before turf laying and the slow landscaping after estate completion - but this is not enough to reduce the overall 5 stars.Postscript after a further 6 months. Still very happy with the house but even more unhappy with groundworks. Play area is almost a year late in opening and trees in public spaces have been planted at the start of the summer then left to die in the heat and dry weather. The company needs to get a grip and realise that plants shoul be moved in the autumn to allow roots to settle and then monitor them for water needs during their first year.

Jeffrey · 26 June 2023

★★★★★ 5/5

Trustpilot

Darren came to my house this morning

Darren came to my house this morning, after 2 years of waiting I have a bath panel and no hole in my ceiling. What a friendly happy person Darren is! Was a pleasure to have a workman for once!

Customer · 1 November 2022

★★★★★ 5/5

Trustpilot

Super Stew

Stewart came in got the job done in a flash & was very friendly. What more could you want really ! 10/10

George · 24 November 2025

★★★★★ 5/5

Trustpilot

Tilia Homes - Thetford

Tilia Homes - Sovereign Gate, Thetford.We have found the Team at this new housing development to be exceptionally good. Will (Sales) was very helpful, informative and kept us informed throughout the process. Ben & Richard (Site Management) also met with us and answered all of our technical questions about the property & the house build specifications. These guys are a credit to the company, nothing we asked was too much trouble for them.Trevor & Linda W

Trevor · 18 September 2023

★★★★★ 1/5

Trustpilot

The lack of care and support from this…

The lack of care and support from this company is disgraceful, the amount of anxiety they have caused us as a family and our neighbours due to their lack of due diligence, we have had our driveway dug up several times, still waiting on replacement manhole lids after requesting for several months.After several months of asking for a fencing putting up due to my children almost being run over due to the lack of care from other drivers they have chosen to be cheap and not adhere to our requests to have it the same as the rest of the estate, instead, they have out a fence up that people can still jump over, very frustrating and annoying, you can clearly tell it's an office worker who has chosen to erect this monstrosity and you should be ashamed.Hawthorns Royston

Andrew · 1 June 2023

★★★★★ 1/5

Trustpilot

TILIA - I wouldn’t touch with a barge pole.

Tilia are refusing to give the Managing Agent the documents they need to process a claim under the NHCB. A damning surveyor report backed up our complaints about building defects. The apts are 8 yrs old. Tilia you can’t say it’s poor maintenance because we have proof it has been maintained. My 87 yr old mom can’t sleep in her own bed and has a chest infection from fumes coming from the damp plaster.

Susan · 19 October 2023

★★★★★ 1/5

Trustpilot

Moved in to our house at the Darwen…

Moved in to our house at the Darwen site , had numerous issues with this company who refuse to accept liability for anything they do !! Left the roads on the estate a mess which damaged our car!! Sent them the report from the garage and pictures of the road at the time it happened and they have refused to accept liability due to no evidence!!! We now will have to take them to a small claims court to get our money back !!Next our garden is un usable due to it being extremely boggy regardless of the weather even though we had brought our concerns about drainage up with them numerous times before the grass was laid !! Our boiler was leaking water when our carpets were being fitted so our fitter said he wouldn’t fit the carpet as it will get ruined !! at the time tilia said they would install the carpet as our fitter would charge us to return , 5 months later they have denied they said that and again have refused liability, also our canopy about our main kitchen window hasn’t been built as to spec on the drawing so will have to be replaced !! ( probably wait another 6 months and say they are not liable ) that’s the main issues with the house there’s plenty of snags some still outstanding and some of the workmanship is very shoddy , I wouldn’t recommend buying a house with tilia it’s stressful and they are not willing to resolve any issues that arise and dent any liability

Billy · 3 May 2023

★★★★★ 1/5

Trustpilot

Stay away

Stay away, Tilla are amazing until the point they have your money. Once the exchange is happened you are on your own, we were promised a move in date in December and the week before we were due to get the keys were were told it would not be earliest March leaving us homeless. When we finally got in their was a major leak from our bath causing damage to the bathroom and kitchen ceiling, we was told that as compensation for everything they would turn our garden for us which was then not done, we was told the management had now changed and that the new manager refused to sign off on it. We turf the garden ourselves at more cost for us then to have drainage issues along with the rest of the street, our garden was then ripped us and told that drainage would be installed. 13 months down the line we received an email - not a call but and email - to tell us they won’t be sorting that either as the reports suggests it’s not bad enough. We had groundsman and an amazing site manager come a number of times telling us it’s not upto standard and they will submit their findings which Tillia have said they won’t take into account. If you like to waste your money enquire about a property but otherwise look elsewhere

Reiss · 28 April 2023

★★★★★ 5/5

Trustpilot

Stewart sellers customer service operative

Stewart was incredibly professional and managed to fix all snags in a very timely manner. He worked quietly whilst our baby was sleeping and helped keep the toddler informed as to what he was doing. Best service we've had across the board

Jon · 29 March 2022

★★★★★ 5/5

Trustpilot

I've had a fantastic experience…

I've had a fantastic experience purchasing a Tilia House at The Oaks. The development was recommended to me by a colleague who had just moved into a property there. The development is attractive, small and in a lovely quiet area overlooking Cann Woods. What has made the experience even better is Julian Long. He's extremely knowledgeable, patient and has gone out of his way to listen to our needs to ensure we get the best options and house for our budget. Communication throughout has been excellent and informative. I am very much looking forward to moving into my house.

Ali · 17 April 2023

★★★★★ 1/5

Trustpilot

Despite multiple telephone calls (all…

Despite multiple telephone calls (all you do is listen to music - no-one ever answers) and emails, still no word of when our work will be done. Kier were bad enough Tilia is worse! Abysmal service uses Covid as an excuse not to contact anyone.

Customer · 26 August 2021

★★★★★ 1/5

Trustpilot

Save Your Money and Buy Somewhere Else

Nearly a year ago we bought a new Tilia House, we loved the look of the house and the development in Chard, Somerset and really looked forward to moving in. As we expected there were snags - some minor, some major - what we didn't expect was to still be chasing them down 9 months later! A few minor issues were fixed by the site manager (who is no longer with them) but the major ones are still outstanding. It is embarrassing when relatives and friends come around to see your new home that the kitchen cupboards are hanging off, the front panel of the dishwasher is completely broken plus others. The front door does not need a letterbox as the gap around the edge is big enough to it the letters to be pushed through meaning the cold gets in as well, certainly the energy efficiency rating is well down! The garden fence is falling down and is in a dangerous state. The garage floods every time it rains - I could go on and on. In short save yourself the hassle and buy from another developer, Tilia will promise you the earth but will never deliver! The prices are going up but the quality is not there.Update 30/03/23 - been in nearly two years now and still some outstanding snags, they never answer emails and we have spent a small fortune putting some right ourselves, do yourself a favour and avoid them at all costs

Alaine · 30 March 2023

★★★★★ 5/5

Trustpilot

Had replacement french doors fitted…

Had replacement french doors fitted today. Darren and Oliver carried out a very good job despite the weather conditions. Both were polite and professional throughout their visit. We were kept informed at every stage.

Mark · 16 January 2023

★★★★★ 5/5

Trustpilot

Job well done.

With all new builds there is an element of snagging. We reported the minor issues to Tilia. Tilia sent out one of the Snagging team who was very polite, helpful and did a great job... Didn't get his name..Thank you Resident at Grendon Site

Alan · 2 October 2021

★★★★★ 5/5

Trustpilot

Plot 247 Furlong Heath

Ellie was brilliant from start to finish communicating with me and keeping me updated on everything. Would have struggled without her.

Mark · 3 January 2024

★★★★★ 5/5

Trustpilot

Rafa from Tilia

This is a review for Rafa from Tilia. Rafa's customer service was exceptional, his attention to detail in fixing the issues I had found was superb and he also found issues I had missed and fixed them. Rafa's finish was excellent and exactly what we were after, he’s a real asset to Tilia and fully understands what customer service and high quality service are all about

Kailesh · 1 March 2024

★★★★★ 5/5

Trustpilot

Welcome Back Julian you are an asset to any Team

This review is about a person, rather than Tilia Homes. Our experience buying a Tilia home was an easy and enjoyable experience - all made possible by the help and guidance of Julian Long, aka Mr Tilia. If you are lucky enough to have Julian on your team when buying from Tilia, you will find him helpful, knowledgeable, patient and there to help whenever it’s needed. He has been missing for a while but has now returned, meaning he is available to help both new and past customers once again.

MRS · 28 February 2023

★★★★★ 5/5

Trustpilot

Supported

Supported throughout the process and helped when needed at all times.

Y · 30 January 2026

★★★★★ 5/5

Trustpilot

Outstanding

Ellie was so professional right from the start. Ellie was always available to answer our enquiries and point us in the right direction when needed.The experience has been really smooth!We can’t recommend them enough!Thank you!

Lee · 4 November 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Service Experience with Robert Skibinski at Tilia Homes

I recently had an outstanding experience with a customer service operative from Tilia Homes. His name is Robert Skibinski. He addressed all the snags in my new home, no matter how small, with a positive and proactive attitude. His professionalism and trustworthiness made me feel confident that my concerns were in good hands.What impressed me most was his attention to detail; he cleaned up thoroughly after completing each task. This level of care truly enhances the customer experience. I highly recommend Tilia Homes for their exceptional customer service, especially with Robert!

Thu · 6 December 2024

★★★★★ 5/5

Trustpilot

Charlie Anson

Charlie Anson - Senior sales executive. I am writing this review to highlight the exceptional customer service I had received from Charlie Anson. He kept me updated throughout the entire process he was always prompt, professional and overall an asset to Tilia. I hope Tilia take the time to acknowledge some of the amazing staff they have working for them and they are rewarded.

Bally · 16 February 2024