Tilia Homes Northern Stokesley reviews

★★★★★ 5/5

Trustpilot

Professional and Excellent Service.

Where do I start as I have a lot to say.Firstly, Mark, although not with Tilia anymore was outstanding. Totally professional and confident in what Tilia offers which has turned out to be very true. I recall clearly how he allayed our worries when there was a customer who was protesting services which would naturally worry an intending customer. He was confident and convincing about the services Tilia provides and I can now confirm this to be true. I know no system is perfect but I can say they have delivered excellent service in this case.Charlie, you are one amazing fellow, it’s a shame we have not met at the time of writing this but know that you made our wait seem like a breeze. He carried us along every step of the way, giving us video updates about our property. One little thing though Charlie, I think you need to dump that phone 🤣🤣 cos the camera did not do justice to the quality of work that you guys did. Our property is a million times more beautiful than what we saw in the videos. Thank you so much, you are a 🌟.Vinnie, oh my, met you for the first time on the house tour, you are an asset to this team. Took us through every bit very patiently and treated us like you’ve known us for ages. Thank you for all your help and how you’ve resolved any concerns we have. You are very protective of your customers and look after us well. You are simply amazing. Thank you.Sophie, thank you for the beautiful welcome and the packs too. Thank you for patiently taking us through everything.Tilia and the Verdant Rise team, we are very pleased with what you have delivered and I hope every other customer has the same experience. We love our property.

Ogheneochuko · 2 December 2023

★★★★★ 5/5

Trustpilot

We moved into our Tilia home in August…

We moved into our Tilia home in August this year (2023) we absolutely love it!! We have so much space.. the house is such a high specification especially the kitchen and bathrooms. We have had a few issues but nothing is too much trouble for the site manager and his team .. Ben, Richard and Will have been excellent! David from Symphony kitchens came to sort an issue we had with our kitchen island .. he was unbelievable staying later than expected to finish the job we are blown away by the care taken by him. Ben often knocks to check all is ok and if we have any questions or problems. The site is always clean and all the builders are friendly and polite. Super happy 😃 thank you so much for making our move a happy one. Michelle Rich and Abbie x

Michelle · 1 December 2023

★★★★★ 5/5

Trustpilot

Kat at Forge Place

Kat at Forge Place was amazing from the first viewing to getting my keys! As a FTB, Kat ensured nothing ever felt stressful or confusing, and no question was ever too much trouble. She honestly made my entire home buying experience. Would definitely buy from & recommend Tilia.

Grace · 30 September 2024

★★★★★ 5/5

Trustpilot

Good Customer Service and Support throughout. Spl thanks to Alex

I have recently moved into Tilia Landimore park development. And starting from searching the property to move in, every step got amazing timely support from Alex, addressing all queries also from their suggested Mortgage advisor/Solicitor team. Also after moving in, getting good support/suggestions and looking after small issues with the property. So far good experience with the Tilia Homes and wishing them all the best. Will keep posted, how the journey goes on coming days.

Surya · 17 March 2024

★★★★★ 1/5

Trustpilot

MANY PROBLEMS AND NO RESPONSE

When we moved in June 2021 we had to pay for a professional clean, the drawers and cupboards were full of wood shavings, clearly from the installation of the kitchen. Kitchen work tops were sealed with clear mastic with dust underneath and is visible. We have a scratched hob. One of our bedroom doors doesn’t latch and close properly. Our front door clashes with frame when closing and screw caps have never been fixed shut(faulty caps). The finish between our landing banister and stair swindles is an absolute shambles. Cracked ceilings on ground floor below landing which we was told was an urgent repair and haven’t heard anything back. All door handles fail fire safety standards. Waterlogged garden with no draining. Gas meter box lid has never locked so any strong wind blows it off. We have put household items in the loft that had turned mouldy due to wet insulation and had been advised that the loft is not for storage instead of identifying the issue. We had our 1 year visit from Tilia and raised all these issues and nothing has been resolved. They haven’t contacted us back about any revisits. I’d think carefully before buying a house from Tilia. Terrible customer services. If I could put a 0 star rating I would.

Lamarr · 28 November 2023

★★★★★ 5/5

Trustpilot

Friendly

Friendly, professional and fast. Honestly fantastic service, couldn't recommend more

Aydon · 1 May 2026

★★★★★ 1/5

Trustpilot

2 Stars for Tilia and 5 Stars for the 2 people I have named

We have been in our home for almost 2 years and the fight to get snags recognised and done continues. When you buy your Tilia home make sure you try and get your snags sorted out while the site is still live, once everyone leaves you have little or no chance. Don’t complete your survey until you are sure everything is done and you are happy. You are only helping to raise the profile of a company that does not deserve anything more than 2 stars. Please don’t think that if you raise a complaint to any one above the people who come to your house and look at your snags (then leave never to be seen again) that they will be professional and helpful they absolutely won’t. Below their undeserved pay grade perhaps… I have the letter headed Formal Complaint and the proof of how many times it has been sent and ignored.There are 2 people that are professional, helpful and do what can be seen as over and above the call of duty. Peter Woodthorpe thank for your professionalism and excellent tidy knowledgeable work and Julian Long as ever the consummate professional. You are both to good for this company.

Mrs · 10 November 2023

★★★★★ 5/5

Trustpilot

It's was a great service provided by…

It's was a great service provided by the Landimore Park Sales team (Alex and Charlie) throughout the purchase period. It was a smooth move in for us into the property and after support provided by the Darren was very much helpful to us.

ArulMohan · 9 December 2022

★★★★★ 1/5

Trustpilot

Wouldn't buy off Tila again!

Wouldn't buy off Tila again nor would I ever recommend to anyone else! We have had numerous issues with our new house, the latest one being a gas leak after reporting the smell numerous times and being told there is nothing wrong by tilia workers eon come out today and within 5 minutes of being in the property told us it was dangerous! We waited months after the original date to get out house the build quality is poor everything is done cheaply, the wrong flooring was put in, we have had the worst first house experience and are now stuck in this house which we hate! Shoddy work, poor customer service, over priced

Lauren · 9 October 2023

★★★★★ 5/5

Trustpilot

We had a really good experience with…

We had a really good experience with the sale office. Alex and Charlie we are really thankful for everything. You were both amazing, helpful and friendly. Always responding quick in every enquiry that we had. Amazing team.

Erlinda · 20 May 2023

★★★★★ 1/5

Trustpilot

Castle Croft - Think Hard

After a wait of nearly two years, following lies, having to constantly chase for updates, and being completely fobbed off ( at least until Heidi arrived, what a breath of fresh air! ), we moved into our house at the beginning of December. It might not have been in the style we bought, it might be missing certain things ( a wardrobe, now a paid upgrade ), and parts of it have tried to kill me ( seriously, the double garage doors are a danger, which Tilia are aware of, but choosing to ignore, until someone is seriously injured, or worse, I suppose ) but we’re in. Yes, there were issues, but the guys on site - Mike & Andy - have done their upmost to get things sorted. Following Storm Malik at the end of January, we lost the trim from our roof. Having looked it at, I’m amazed it lasted as long as it had. Batons were missing ( I have all the pieces, so it’s fairly obvious ) so the trim had been held in place by luck, and in other places, the batons weren’t fixed to anything ( the screws in the batons that fell off are completely clean, a good indication they were screwed into thin air ). According to Tilia’s management, this was caused by the storm, rather than shoddy contractors. And if it had been due to their workmanship, we should have reported it. Oddly, there are quite a few other houses, all built around the same time, with similar damage. The moral seems to be, if buying a house from Tilia is your only option, have it thoroughly inspected, even the bits you can’t get at, or see. 10/10 for the sales and site teams ( and Louise from customer care )0/10 for Tilia management.

John · 7 March 2022

★★★★★ 5/5

Trustpilot

The Oaks

Julian Long made the process of finding and reserving our home at the Oaks easy and enjoyable. He was available to answer any of our questions always being very professional, and we felt he was honest when discussing what would suit us personally. We can not recommend Julian enough!

Bryony · 8 January 2022

★★★★★ 5/5

Trustpilot

We stumbled across Tilia and their site…

We stumbled across Tilia and their site in Leyland, The Pastures. Annie and Eugene have been fantastic taking us through the process, talking through options and helping us secure a beautiful plot on the site. Throughout they’ve paid attention to what we’ve needed and engaged with our young children, making them feel part of the process as well. Couldn’t be happier with the journey so far and everything they’ve both done to get us to this point.

David · 25 November 2023

★★★★★ 1/5

Trustpilot

Horrible company

Horrible company, damaged our property including slabs and smashed one of our patio windows. They refuse to take responsibility. We have friends that have purchased houses from them and they refuse to correct any issues. Once they have your money they go missing and don't respond to messages or emails STAY AWAY FROM THIS COMPANY IF YOUR PURCHASING A HOME, YOU WILL 100% REGRET YOUR DECISION!!!

Richard · 28 June 2024

★★★★★ 5/5

Trustpilot

Yesterday we had two of Tilia's workmen…

Yesterday we had two of Tilia's workmen putting right the defects on our property. The men concerned were Ollie Morson & Darren Wall who both did the defects to the highest standard. Ollie has been here on numerous occasions correcting the faults.

Stephen · 13 October 2022

★★★★★ 5/5

Trustpilot

An amazing, personalised service

We had amazing, personalised service from Brett at Briarwood who kept in regular contact throughout the whole process and was there to answer our questions no matter how silly they might have been. Everything was set up perfectly for us on moving day. We were very happy with the entire process.

Katie · 2 July 2021

★★★★★ 5/5

Trustpilot

Michelle Jazrawi

Michelle Jazrawi, she is exceptional in cutomers service.

Paul · 17 April 2026

★★★★★ 5/5

Trustpilot

Will at Sovereign Gate

Will at Sovereign Gate, Norfolk has been incredible throughout our first home purchase and has gone above and beyond to answer any questions we have and has kept us updated throughout!

Stephanie · 16 September 2023

★★★★★ 5/5

Trustpilot

Very responsible company with kind and…

Very responsible company with kind and cooperative staff. The master visited my home and fixed 2 issues ( opening of the window and drainage in the shower cabinet), also he gave a lot of useful advice. Mr Cumper highly efficient and helpful, all these done free of charge. I would like to extend my thanks to Ms Marylin in the sales office and all staff in the customer services.

Ifrat · 25 July 2025

★★★★★ 1/5

Trustpilot

AVOID

I wish I could rate Tilia a 0 stars as 1 star is far too generous. The most appalling finish to these homes and I am yet to find one other home owner on our estate who has been happy with the standard of their home. Almost three years on and we are still waiting for our snagging list to be completed. Our snagging list was endless and nearly all repairs to date have resulted in further work being created or more mess being left. Customer services are non existent. They do not reply to emails and are both rude and completely incompetent. Tilia should be ashamed. Do not buy a house from this builder unless you to would enjoy years of chasing for work to be finished and having to deal with the most incompetent customer service team that half the time doesn’t even reply to you. For your own sanity, please, please avoid!

Friend · 14 August 2023

★★★★★ 1/5

Trustpilot

AVOID

I wish I could rate Tilia a 0 stars as 1 star is far too generous. The most appalling finish to these homes and I am yet to find one other home owner on our estate who has been happy with the standard of their home. Almost three years on and we are still waiting for our snagging list to be completed. Our snagging list was endless and nearly all repairs to date have resulted in further work being created or more mess being left. Customer services are non existent. They do not reply to emails and are both rude and completely incompetent. Tilia should be ashamed. Do not buy a house from this builder unless you to would enjoy years of chasing for work to be finished and having to deal with the most incompetent customer service team that half the time doesn’t even reply to you. For your own sanity, please, please avoid!

Becca · 14 August 2023

★★★★★ 1/5

Trustpilot

Rip off, breach of contract and garden left in a dangerous state.

Over two years (3 summers) I’ve been fobbed off by head office to come and sort a garden, that was paid for at point of contract to be turfed. Inadequate preparation, non compliant with nhbc minimum standard and still they keep making excuses to “investigate” - I’ve literally got breeze blocks sticking out the garden, and there own workman dug up a huge brick - yet still requires investigation.

Tanya · 19 July 2025

★★★★★ 5/5

Trustpilot

Extremely happy with the service…

Extremely happy with the service offered by Tilia. The buildings are designed beautifully, site manager has been exceptionally helpful and has made the process for me very seamless. Answered all my questions and always put my mind at ease when I had questions. I felt the team wanted to ensure I was happy throughout the whole process, kept me in the loop every step. I will highly recommend Tilia home to friends and family.

Lola · 18 December 2023

★★★★★ 1/5

Trustpilot

Very disappointing experience

The overall experience has been extremely stressful. Started off with awful customer service from the sales team. Endless issues once house purchased and moved in. Had a boiler leak on first week we moved in, plumbers who came to fix it said whoever fitted the boiler needed to be struck off it was that dangerous. Road on the estate is full of trenches which were left despite complaints. We then damaged our car whilst driving over one and Tilia refused any liability despite us sending evidence. House also not built to plans so front canopy (which is an eyesore) has to be replaced (have been told this will be replaced but have been waiting a while). Garden has also been unusable due to boggy grass & no drainage which was an issue we brought up prior to purchase but was fobbed off. (Update - drainage has now been installed). House had endless snags when we moved in. Holes drilled in doors and left, skirting boards damaged badly and left, doors not painted, patio doors not working. If you are thinking of purchasing of home from Tilia please be wary.

Amanda · 17 July 2023