Trusted Agent profile · North Yorkshire
★★★★★
531 reviews across 2 platforms
35B High Street, Knaresborough, HG5 0ET, North Yorkshire, HG5 0ET
Bridgfords's office in North Yorkshire, at 35B High Street, is rated 2.4 out of 5 across 531 reviews on two platforms, including 60 Google reviews rated 4.7.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
5/5
TrustpilotExcellent Customer Service
I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)
1/5
TrustpilotGlad I wasn’t the seller
Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.
1/5
TrustpilotAfter being shown a property for rent…
After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too
5/5
GoogleMike went above and beyond to help us with the purchase of a property sold by Bridgfords keeping us well communicated with at every point. It was clear Mike really cares about helping you through what can be a really stressful process.
5/5
TrustpilotA big thankyou to Zahid, ,Mo and Adeel.
A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers
1/5
TrustpilotMy experience with Bridgfords Letting…
My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.
5/5
TrustpilotBridgfords Halifax were excellent
Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.
1/5
TrustpilotWHY CANT WE AWARD A ZERO STAR?!
Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.
1/5
TrustpilotAs a Landlord
As a Landlord, if you are considering using a Letting Agent do not go anywhere near Bridgefords. Over several years I have been the victim of a catalogue of mistakes from using them to tenant find and in property management. After finding and recommending a tenant on the first occasion the tenant in question went on to fail to pay rent amounting to £1000's and multiple court appearances. Subsequently with another tenant over 5 years they failed to meet their contractual obligations in the management of the property and failings in property inspections resulted in my property being left in £2000 worth of dis-repair when the tenant left. They also failed to recover the deposit (amounting to half the repair bill) Conclusion: STAY AWAY
1/5
Trustpilotiamsold should be disgraced to work…
iamsold should be disgraced to work with Bridgfords under the Modern Method. The information given to me by Bridgfords set my expectations for a better, clearer, more honest progression with my sale but when iamsold got in touch there were misgivings in their approach, vastly reducing the potential sale price and rapidly sending out documents for me to sign, which I didn't. I decided that I didn't want to proceed with either Bridgfords or iamsold, I made that clear in emails, but then I get bombarded with phone calls and messages which I had to block from both companies. £170k Bridgfords is not the same as £135k iamsold. They work it between them so be aware potential sellers, they are very pushy and whatever they say below, they will try to avoid confrontation by saying they have no record of the sales enquiry but I am not going to leave that information for fear of being bombarded again by those companies.
1/5
TrustpilotDeposit retained without providing justification.
EDIT: I am interested to hear from any landlords who have not had deposits paid to them for damage. I believe we may have a mutual interest in looking into this. Text 07403 240706Bridgfords have refused to return my rental deposit despite numerous requests. A variety of conflicting excuses have been made to justify this. I have had to leave before the end of the lease due to the poor condition of the property. Address 12 Arkenshaw Road Croft.
1/5
TrustpilotNewcastle branch deceitful agents
The agents at the Newcastle branch are not trustworthy. Expect unethical behaviour and protect yourself. They have an unfair contract for the tenants. You could encounter psychological manipulation if you enter into a relationship with them. The agent did not take responsibility for his actions. Ask to see the contract before you pay a deposit for the property. They will not make any changes to the contract. Do not believe anything that is not in writing. Better still, avoid them.
5/5
TrustpilotBridgfords was the agent for the people…
Bridgfords was the agent for the people we bought our property from. They provided great service including obtaining gas/electric readings from the property on the agreed completion date. They property had been empty for 6 months so they also checked it out and turned the heating on for us (in the very cold spell in January). At the handover of the keys they also provided a very good welcome pack. We feel Bridgfords went over and above in terms of service.
1/5
TrustpilotNo communication, terrible service
AVOID!! Bridgfords - Countrywide are an absolute nightmare to work with. As a landlord you now have to deal with at least 7 different divisions and companies who do not communicate with each other or the landlord - deposits, maintenance, contracts, check out, arrears, lettings etc. Staff don’t know anything and don’t follow through, ignoring calls and emails, leaving you stuck in an endless loop trying to get answers. No one is in charge or takes responsibility. Despite paying for a full management service they have managed nothing. I have spent weeks on the phone and sent countless emails trying to sort out Bridgford’s mistakes around end of tenancy, check out and arrears. 3 months on the issues are still not resolved. Official complaint submitted.
1/5
TrustpilotIf I could score 0 out of 5 I would
If I could score 0 out of 5 I would. The worst letting agency I have ever encountered, even my landlord at University was more on the ball that these muppets! The customer service stops as soon as you’ve paid the extortionate agency fees and deposit. We moved into our flat in Didsbury and discovered that the Gas Hop was not working, I went through Bridgefords Maintenance Team to get this sorted, it took them Three weeks to get someone out to look at it, it turned out to be a very quick fix. A month later we discovers a leak from the skylight in the Bathroom and another in the Bedroom, this issue also took forever to get sorted, neither Bridgefords nor HML Properties would except liability for the problem and I had to do all the leg work as the people on both sides hadn’t got a clue!! We moved out of the property in September and the leak was still an issue, but I had given up by then as we had a warm and dry summer! During the start of the COVID 19 outbreak our tenancy was due to run out and Bridgfords wanted us to pay £125 to renew the tenancy, even on a rolling month by month they still were asking us to pay the renewal fee. Luckily the government introduced rights for tenants during lock-down so they couldn’t do anything, they never spoke of it again! They also asked us to pay more rent per month- I refused! We finally moved out of the flat in September 2020, and it started again! 10 days after vacating the property, it was left in a very clean state, better than we had received it I asked for our deposit to be returned. I was passed around until I spoke to a very inhospitable man called Mathew Healey who told us in a rude an abrupt manor that there were cleaning issues with the property and asked for £125 to cover the cleaning costs. I asked for inventory, it stated ‘left at good domestic standard’ he said they had signed it off and that a member of the Didsbury branch had high-lighted the cleaning issues. I asked for photos which took him a week to send over after much chasing up. He advised me to pay, I held my guns much to his annoyance and appealed through DPS and was got almost all of our deposit back. More than half of what they were asking for which was nice. Do not rent through Bridgfords they are daylight robbers and a circus of clowns who haven’t got a clue!
1/5
TrustpilotBeing a neighbour of Bridgfords of…
Being a neighbour of Bridgfords of Bamber Bridge/Preston. I personally would not recommend using them. The House was rented out to tenants with dangerous dogs and smokers of cannabis . The owner stipulated no dogs and no smoking. I have been forced to vacate my house due to the stench of cannabis in my home . This was hours of cannabis smoking not just a one off occasion . Some days 12 hours of the pungent stench in my home . A home which I worked hard to pay for . Bridgfords ignore this and allow these tenants to remain even though police have confiscated cannabis next door and had evidence of the stench .The tenants have started to harass me on a daily basis with threats of getting me sometime soon. They are in breach of contract and the agents , the misuse of drugs act 1971. it is easy for their property managers to look the other way whilst taking a full management fee. I was going to use Bridgfords to let my property but looking at the deterioration of my neighbours home and their choice of tenants , I will definitely go elsewhere. Is it perhaps only this branch?
5/5
GoogleCannot recommend Bridgefords highly enough. Super efficient service. Selling our house with them has so far been hassle free. The staff are honest, easy to talk to, warm and friendly (even welcoming our children in the office) . They are very knowledgeable and nothing is too much trouble. 5 star service.
Hi Fiona, many thanks for taking the time to leave a glowing 5* review & recommendation. I'm delighted the team at Bridgfords made the process of selling your property such a positive experience for you and your family. Best wishes, Tracey.
1/5
TrustpilotAppalling Behaviour/Service
Our experience with an agent at our local Bridgfords has been utterly awful. They have behaved appallingly and their “sales” tactics could be described as bullying. They have used a form of emotional blackmail by using a property (That was Managed by them) we had expressed an interest in as a carrot so that they could sell our house for us. We knew this would be a conflict of interest but they have shown they are so desperate that they would stoop so low to actually try and bend ethics and morality. Would never ever use this company!!
1/5
TrustpilotVery disappointed
Very disappointed. Cancel 3 appointment just 5 minutes before
5/5
GoogleAnna was really helpful without being intrusive. She managed the sale well, dealing with problems with prospective buyers efficiently and professionally.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIf only there was 0 rating I could give
If only there was 0 rating I could give. Worst experience with a letting agent ever, they have been withholding my daughters deposit for nearly 4 weeks now claiming work is being completed on the flat after her and her flat mate vacated on the 15th November 2024. When we went to finalise the cleaning on the weekend of the 15th Nov, there were clearly painters in decorating where the leak in the living room was (leaking for most of the tenancy) and a few spots in the bedrooms, I have pictures ofthe whole flat on vacating as proof. However, despite holding her deposit to this date the flat has already been readvertised on the 24th November ready to move into 9 days after she moved out because it is fit for tenancy, as we had left it! ! It is now the 11th Dec and we are still being fobbed off with excuses as to why they are not returning her deposit! Cleaning carpets apparently now!! We left the flat cleaner than when she first moved in and I have already cleaned the carpets. I have sent a complaint to their head office / parent comany, Countryside Residential Ltd and will be following it up by reporting them to their ombudsman! If anyone needs to know who the ombudsman is, it is 'The Property Ombudsman'. I sincerely wish I had read their terrible reviews before she rented the flat. Avoid Bridgefords at all cost!
5/5
TrustpilotBridgfords Chorlton
Bridgfords Chorlton provided fantastic service from start to finish. John and Muneer were always on the end of the phone and email. Response to any queries was always dealt with promptly and efficiently. More importantly was the way they managed things when our dad sadly died during the sale process. They were caring and compassionate and still continued to support us through to a successful sale. We really cannot thank them enough.
5/5
TrustpilotBridgfords Denton - Seller
Ryan promised to sell our house over the asking price within 3 weeks and he didn't disappoint! You listened to exactly what we wanted and offered great advice. Quick turnaround with initial paperwork, excellent professional photos, perfect advertisement online, overall brilliant communication and reasonably priced (you pay for exactly what you get, well worth going with this team over Ryanair style Purple Bricks). Reliable and professional service offered by all the team, huge thank you to Ryan, Adam, Stacey and Gemma! Can't recommend you all enough!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's North Yorkshire office has 531 reviews across two platforms: 60 on Google, 471 on Trustpilot (across the whole business).
Bridgfords Knaresborough is rated 2.4 out of 5 across all 531 reviews, and 4.7 out of 5 on Google from 60 reviews.
Bridgfords Knaresborough, 35B High Street, Knaresborough, HG5 0ET, North Yorkshire, HG5 0ET.
