Bridgfords Knaresborough reviews

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star. I am the landlord and I received the worst service I've ever experiences. If you want to be ignored for weeks and lose money, use their service. I was holding off at giving this review hoping that things will improve, but after weeks of chasing my emails were falling on the deaf ears. First of all, accounts either too busy or too incompetent to deal with basic request, not willing to investigate any repair issues charges, the companies they are using to fix the property are doing botched jobs, resulting in hundreds of pounds loses. Sheer irresponsibility and lack of professionalism, unwillingness to help or resolve any problems leaves you humiliated as a customer, I would go quietly if I wasn't paying any money, but since I'm being charged EACH MONTH for the service which I COULD DO MYSELF, I think I deserve to say something! I really hope I can close my account as soon as possible because I'm really done with being neglected. Can I just ask, how hard is it to reply to an email? Be prepared to wait a week, of FOUR in my case. Horrible, caused huge distress and I really hope your management take note of all the negative response EVERYWHERE and do something about it. Lettings agency on the other hand in Swinton on the other hand is lovely and Hannah Smith was particularly help full, than her for that.

Yuna · 8 June 2018

★★★★★ 1/5

Trustpilot

Made an offer on a property

Made an offer on a property. Which was accepted. Property was removed from rightmove. Had a survey carried out RICs survey 2. Before even getting the Survey report back. The property was back on rightmove. As Bridgfords driving up cost for there commission on property sales. Blaming cooperate client. Very poor practice stay clear of.

Nathan · 1 June 2023

★★★★★ 5/5

Trustpilot

Fully recommend Northallerton office.

Unexpectedly looking for a rental property in Northallerton, North Yorkshire. Worked with Ollie and Maria throughout the process. Very attentive, spoke with me out of hours and at weekends and helped me with my property search. I would thoroughly recommend the Northallerton lettings office to other potential clients. In addition, I am still waiting calls back from other agents 3 days later!

Alex · 7 October 2022

★★★★★ 1/5

Trustpilot

I was tenant for 8 years

I was tenant for 8 years, problems with communication, leaking roof repaired after 6 months, need it to call every 2 weeks to have an answer that "we will contact landlord, team or anyone else in the next 1 hour". Yeah 6 months water was leaking on my head. The best part is that something like that is with everything. Now I'm waiting for my deposit after when I moved out. There is barely any communication, no confirmation and very bad service even at the end of my tenancy. If you like problems and bad service you can do the business with Bridgfords. If you like good service and nice people you need to look anywhere else.

Lucas · 17 October 2017

★★★★★ 5/5

Trustpilot

Mortgage adviser at Halifax branch

Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.

Charlie · 13 August 2017

★★★★★ 5/5

Trustpilot

Highly recommend

Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.

Jan · 26 April 2024

★★★★★ 5/5

Trustpilot

Bridgfords Denton

Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!

Gone · 24 January 2020

★★★★★ 1/5

Trustpilot

Rip off Britain would have a field day…

Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea

Tony · 6 January 2026

★★★★★ 1/5

Trustpilot

Apalling handling of my mother-in-laws…

Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.

Andrew · 25 November 2024

★★★★★ 1/5

Trustpilot

they say they are going to call you…

they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company

Michael · 1 April 2026

★★★★★ 1/5

Trustpilot

They are shocking

They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath

Finn · 2 September 2024

★★★★★ 1/5

Trustpilot

Got bored of chasing them

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them.

Kiwi · 15 April 2026

★★★★★ 5/5

Google

Bridgfords are marvellous. Anna and Lucy - problem-solvers both - could not have been more helpful. A delight to deal with!

Marke · 2 August 2025

★★★★★ 1/5

Trustpilot

4th tennant same issues- damp, mould, negligence

I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.

Robin · 7 August 2024

★★★★★ 4/5

Google

Great estate agents. They kept us informed throughout the sale. A nice team who care.

Lucy · 23 September 2025

★★★★★ 5/5

Trustpilot

Chris Parkin was my mortgage broker

Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.

Amanda · 10 June 2021

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.

Sarah · 20 January 2026

★★★★★ 1/5

Trustpilot

made me complete 5 recaptchas to…

made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do

Nicholas · 13 August 2025

★★★★★ 1/5

Google

We have looked at three properties advertised by this company and they do not give any information on even the history of the buildings, as they confess when asked they don’t even know how old the property’s are. After viewing several properties, they do not contact you to ask for your feed back. We have put in several offers and this company don’t even respond as to weather you are too low or could you put a higher offer in? They seem to offer no negotiation skills whatsoever and don’t seem bothered at all. We are on there books supposedly and they don’t even contact us to let us know if there are any similar properties available which there clearly is as we have to look them up ourselves and contact them For viewings. You will find that after you have viewed a property, that is the last you will hear from them unless you call them? I certainly would not advise anyone to advertise there property with them. I wouldn’t. I would like an estate agent that is on the case regardless of there offers? Isn’t that good business? Negotiating skills are strongly lacking with this knaresborough branch and lack of enthusiasm tells me to steer clear of them.NegativeQuality

Jennifer · 26 October 2021

★★★★★ 1/5

Trustpilot

Just don't waste your time

If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.

Jonathan · 2 September 2025

★★★★★ 5/5

Trustpilot

It's been great so far

So far, it's been a good experience. Within a day, a lot of the processes were done. Thank you Grace.

P · 7 January 2025

★★★★★ 1/5

Trustpilot

they need to start again with the staff…

they need to start again with the staff at Crewe branch , the most unhelpful uncommunicative bunch of people I have had the misfortune to try and sell my house through , no call backs no help the new manager is the rudest person going and they want me to pay them for this privilege , will see whether there complaints team are any better

Jeremy · 13 February 2025

★★★★★ 1/5

Trustpilot

Lack of communication, unethical and unprofessional Practices

I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.

Barbara · 25 June 2024

★★★★★ 1/5

Trustpilot

Atrocious Customer Service

Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.

Stephen · 29 January 2026