Trusted Agent profile · North Street
★★★★★
146 reviews across 1 platform
Clarence House, 30-31, North Street, BN1 1EB
Stanfords Estates's office in North Street, at Clarence House, is rated 4.2 out of 5 across 146 reviews on 1 platform, including 146 Google reviews rated 4.2.
Every review we hold for the North Street office, from every platform, shown as written. First names only.
1/5
Googlevery unhelpful agent and refused to talk on the phone
Hi Isabelle, we don't have you listed on our database. Give us a call on 01273 733334 we would be more than happy to discuss any issues your experiencing
5/5
GoogleStanfords sold my house in Shoreham in quite a difficult market. They are certainly a breath of fresh air in an industry that has a deservedly dubious reputation. Michael is open, straightforward and very professional. What I liked most of all was, unlike many estate agents that are so desperate to make the sale that self-interest takes over, all the way through Michael batted on my side. He never forgets who is paying his fee!
5/5
GoogleRosey is a dream to work with! Could not praise her more. Highly recommend!
5/5
GoogleHello we just rent 28 market street from Richard Very friendly and fast customer service really care for our needs 100% recommend for anyone
5/5
GoogleJenna has been wonderful! So informative, friendly and easy to talk to. I felt all my questions were answered honestly and her advice was very helpful. Thank you!
5/5
GoogleWe dealt with Michael in the purchase of our flat. He worked really hard to see that everything went through really quickly and as smoothly as possible. He always kept us updated on the process and was very helpful and professional.
Dear Liz Thank you for your very kind words. I am glad that all worked out for you all in the end. Wishing you and your family all the best and I know you are going to love your new home. Best wishes Michael and the all sales team
5/5
GoogleRosey was polite, accessible and professional throughout. Providing me timely updates when needed.
5/5
GoogleI can't recommend this agency enough. I had to find a place pretty last minute and they were literally the only agency that were so quick to respond. The agents - especially Ryan and Cara - were really doing the work to help me find and secure a great place. They also made the paperwork part really simple and easy to follow.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI highly recommend to deal with rosey she’s absolutely a great person to deal with very smart and very understanding I really appreciate her hard work with me and understanding my matter. Plus she managed to finish everything in less than 2-3 days!
5/5
GoogleWhat a great experience we have had so far! Rosey, who has been our contact throughout the Letting process has been extremely helpful, informative, efficient and patient with us. Thank you so much for helping my son to secure his new home 🏠 …
Hi Kate, Thank you so much for your 5-star review! We are pleased to hear that Rosey has been so helpful during the letting process. Thank-you for choosing Stanford's, we appreciate it! Kind Regards, The Lettings Team
5/5
GoogleMichael was extremely efficient and went out of his way to help our mother to sell her flat and buy another one at a very difficult and stressful time for all us all. It became even more stressful during the lockdown but proceeded very swiftly once things began to move again. I would highly recommend Michael Keilthy and Stanfords Estate Agents.PositiveResponsiveness, Professionalism
5/5
GoogleRosey has been great and really helpful with securing our flat and giving us information we need.
5/5
GoogleVery efficient and keen to understand tenants’ needs. Lily made light work of using our innovative Tenant Rent Guarantee product. Empathy with the tenant is all apparent at Stanfords. Lily is especially helpful. We are here to help Tenants by providing a UK guarantor for them; Lily was quick to grasp the concept and was easy to work with. Thanks Lily.
5/5
GoogleAs first time buyers me and my partner weren’t too sure of how much we could borrow and which property would suit us best. Jamie was incredibly understanding and knowledgable, helping show us around a few properties and we eventually picked a wonderful property on the outskirts of Brighton. Excellent estate agency and would recommend to my friends and family
1/5
GoogleBeware of this estate agents, I had my holding fee stolen. As I was not aware of the balance that i was due, which I only found out about after my deposit. They said they would refund it and call me. But never received the call. I spoke to the lady Lily who denied it all, I would’ve never put a holding fee down if I knew it was non-refundable. Absolutely shocking and disgusting behaviour.
We are very saddened that you feel you have been treated unfairly with your experience with our agency. We would have loved the opportunity to discuss and resolve this matter with you in branch. I have investigated your complaint and spoken to all involved members of staff that dealt with this property. You had requested to view one of our properties in Hove on 1st March at 2pm with our letting agent Lily. During the process of this viewing, it was very clear that you were showing a keen interested in the property and subsequently made an offer. Our lettings negotiator verbally explained all of the costs involved including that there would be an increased deposit due to your request of having a family pet dog reside in the premise. As standard procedure our lettings negotiator conveyed with the landlord of this property and your offer was accepted with a view to pay the extra deposit for the dog. Following this confirmation an email was sent to yourself at 14:38pm confirming the acceptance and a complete breakdown of costs including all fee’s that had previously been confirmed verbally on the viewing. In this email it clearly stated there was a holding fee, deposit and the additional deposit for the dog which you had previously verbally accepted and the email also clearly stated the holding fee would be deducted from total monies due. You responded to our email at 14:49pm advising you would call in 15 minutes to which you paid the holding fee for the property to take it off the market. Once the holding fee was received, we emailed you over some documents to start the process of you taking the property which included another document breaking down all the fee’s, tenant declaration and other documents requiring your signature. On Monday 4th March you advised you would come in later in the day to drop off the signed documents. This was then followed about an hour later with a call from yourself claiming you didn’t realise you had to pay any form of a deposit and could no longer afford to take the property. We provided several options to assist i.e. you could have more than one individual acting as guarantor, option to pay rent upfront or use a company like housing hand as guarantor to which you declined all options we provided. From looking into the matter in detail I can see that Stanfords staff acted professionally and provided you with all the necessary information on more than one occasion. We verbally confirmed all the associated costs, these were then put in writing to you and only after providing you all the details did we accept and take payment of the holding fee from yourself which took this property off the market. Unfortunately, you had a change of heart and or change in circumstances and decided you no longer wanted to move forward with this property. I feel you have not been ill-informed and there has been no error by Stanfords staff as we provided all information necessary before any payments were taken. The reasoning for your offer withdrawal was through no fault of Stanfords as most agencies will always take a holding fee to secure a property and is standard for a deposit to be taken for any property that is rented. I hope that this response helps, if you would like to discuss it further please feel free to contact me on 01273 733334. Kind Regards Michael Keilthy Branch Manager Stanfords Estates
1/5
GoogleThe rudeness and sarcasm of the staff is disgusting
5/5
GoogleRyan Alderson has been a joy to work with while we look for our flat, he's polite, friendly and always willing to go the extra mile to help. I can't recommend him enough. Fantatsic at his job and an even better person.
1/5
GoogleWorst agency i ever worked with. Be ready to have non of ur calls answered, and if answered you will eventually get passed arround from one staff to the other through the phone for hours, for small or big any enquiry. Once you take the apartment off their hands youre simply done to them and ignored for the rest of the tenancy period and your deposit just dont expect it back.
At Stanfords Estates we pride ourselves on great customer care, and we are sorry to hear that you feel you haven't had a high end service from us. We have received numerous calls from you and have replied with a quick response on each occasion. The release of part of the deposit has now been agreed by you and your landlord. We are very pleased you both came to a resolution on this matter. Please call us if you need any further assistance.
2/5
GoogleFinding somewhere to rent with them, paying rent, how easy it is to contact them all very pleasant. But 2024-2025 they've been pretty useless. We had issues with the flat that were not addressed for months on end even after chasing.
5/5
GoogleThe process of viewing, sorting out documents and moving in was very easy! Had a lot of support for the agent, and now enjoying our new beautiful home
5/5
GoogleMe & my girlfriend were looking for a property to rent in Brighton & dealt with Lily. We were both over the moon with her service. Quick response times & very catering to what we needed. I would definitely recommend Lily & Stanford’s to anyone looking to rent in Brighton.
5/5
GoogleI would like to thank Lily and Simon for enabling the smooth move to my new home. At all times they both delivered an extremely polite, quick, and highly professional service and guided the let process to a very satisfactory conclusion. I would certainly recommend both of them to anyone.
5/5
GoogleWas greeted by Rosey for a house viewing, extremely friendly, efficient and clear when giving instructions. Keep up the great work 💪 …
Hi Michael, Thank you for the 5-star review! We are pleased to hear that Rosey was friendly and efficient with your viewing! If you have any questions, please don't hesitate to reach out! best wishes, The Stanford's Lettings Team.
5/5
GoogleAlthough so far we haven't found a flat to buy. Stanfords we very accommodating and made a lot of effort to find us somewhere. Ryan was particularly charming and knowledgeable about the property, not just about the general information but also helping us imagine living there.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stanfords Estates's North Street office has 146 reviews across 1 platform: 146 on Google.
Stanfords Estates North Street is rated 4.2 out of 5 across all 146 reviews, and 4.2 out of 5 on Google from 146 reviews.
Stanfords Estates North Street, Clarence House, 30-31, North Street, BN1 1EB.
