Every review we hold for the North Street office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI had a very frustrating experience dealing with deposit deductions at the end of my tenancy. Several charges were applied without proper evidence or supporting invoices, and I had to repeatedly follow up to get basic documentation.
There were also issues with transparency around increased utility charges(water bills), which were never clearly communicated in advance. It took a long time and multiple emails to get any response.
Overall, the process felt unfair and unnecessarily difficult. I would advise future tenants to document everything carefully and not accept any deductions without clear evidence.
Abdalaziz · 2 April 2026
Agent replied · 16 April 2026
We’re sorry to hear about your experience, however we have been unable to locate your details on our system and believe this review may not relate to our company.
We would also like to clarify that we operate on a let-only basis. This means our involvement is limited to arranging the tenancy, and we do not manage properties after tenants move in. As such, we are not involved in end-of-tenancy matters, including deposit deductions, check-out processes, or utility billing.
These matters are typically handled directly by the landlord or their appointed managing agent.
If you believe this review has been posted in error, please feel free to contact us directly so we can look into this further.
★★★★★ 1/5
GoogleIf there was 0 stars I would have selected that!
Completely illegal and negligent from start to finish! . Stolen £4.5k of my money and refusing to return it.
I was due to move into my new propperty yesterday but due to the severe negligence and unprofessionalism and illegal nature of proceedings the whole move was canceled on the move in day, having payed up for my and signed all legally binding documents, dreaming me homeless. I am still fighting to get a copy of legal documents and my money back (3 months rent plus deposit)
They now refuse to answer the phone or respond to emails at all and I still
Have not received my 4.5k back!
Avoid like the plague , highly risky and illegal!
Having to take legal action . I dealt with Rosey who first seemed sweet and helpful but actually so unprofessional and illegal resulting in devastating consequences which have been dealt with horrifically. Avoid avoid avoid!!!!
Aime · 24 November 2025
Agent replied · 24 December 2025
We would like to clarify that your move-in funds have already been refunded in full. As you are aware, we acted in accordance with our client’s (the landlord’s) instructions after they decided to withdraw from the tenancy.
We also made several attempts to obtain the correct bank details from you in order to process your refund, which has now been completed.
While we are always willing to assist and address any concerns, we cannot and will not tolerate our staff being screamed at or subjected to abusive language over the phone. Our team has handled this matter legally, professionally, and within the requirements of the tenancy process.
You are welcome to submit your complaint to pm@stanfords-estates.com, and it will be reviewed in line with our formal procedures.
★★★★★ 5/5
GoogleI had such a positive experience with Stanfords Estate Agents. From the beginning, Rosey was incredibly kind, professional, and supportive. She was always available to answer questions and made the whole process feel much less stressful. You can really tell she cares about her clients. I’m very grateful for her help and would happily recommend this agency to anyone.
Andreia · 16 March 2026
★★★★★ 5/5
GoogleLooking for a flat to rent is no easy matter at any time but especially not in Brighton where flats are advertised and snapped up within a couple of days. That's the nature of the market but the experience is all the more painful when an agent is poor at communicating (some never fulfilled the promise of even calling back) or were just plain slow to respond, operated archaic paper based requirements for proof of identity and other referencing needs or who gave the impression of having little interest in helping those looking for accommodation - presumably because of the strong demand. All of those I experienced during my search in July 2025 and in some cases all of them from a single agent!
Then there was Standford's Estate Agents and specifically 'our' agent Rosey who was a real pleasure to deal with right from the first enquiry I made.
Communication was fast and accurate, registration and references were managed using a slick and simple software portal provided by weblink and all contact whether remote or fin person was friendly, professional and efficient. Sadly slowing the speed of the market is far outside the influencing power of any agent but if she could have, I'm sure Rosey would have!
Therefore in summary, I am very happy to post this very high recommendation for Standfords Estate Agents and especially Rosey for it is more than deserved.
Thanks Rosey :-)
Iain · 6 August 2025
★★★★★ 5/5
GoogleRosey assisted me with finding an apartment. Throughout the process, she was attentive, responsive, the communication was great and she was super professional and helpful. Finding a place to live is usually painful and tedious but she was a pleasure to work with. Can't recommend highly enough. Thank you Rosey!
J1465 · 16 March 2026
★★★★★ 5/5
GoogleFirst time using stanfords estate agents, desperately needed to secure a place for my final year of university studies. Rosey was a massive help, giving me so many options of properties to view and listening to exactly what me and my partner needed and compared everything to end up helping us receive a place perfect for us! Thankyou Sasha & Spencer :)
Sasha-chloe · 26 July 2024
Agent replied · 25 August 2024
Hi Sasha,
Thank you so much for your review! We are so pleased to hear that your first-time using Stanford's was 5-star worthy! We are glad that Rosey was a big help with your move in process. Good luck with your move and i hope you choose us again!
Kind regards,
The Stanford's Lettings Team.
★★★★★ 1/5
GoogleWarning! They will take your holding fee and find any reason not to accept you, ie the holding fee scam. I explained that my Guarantor was retired but owned 3 houses. They said that was fine, and as soon as i paid the holding fee they said my guarantor didn't earn enough money, despite have paid off 3 houses in full she didn't qualify. Judging by the reviews it seems its not the first time, on top of that they refused to offer any kind of refund, even the director of the company. AVOID AT ALL COSTS!
Its · 15 June 2023
Agent replied · 14 June 2024
Dear Mr Schofield
We feel your review is very unfair. You offered on a property paid a holding deposit for this property to be removed from the market whilst we went through the referencing. Unfortunately, the information you gave us was incorrect as during the refencing process, along with several issues, an unsettled CCJ was found on your history. We tried to work with you to resolve with the help of your guarantor but again this was unsuccessful. We again tried to assist and work with you, whereas you became incredibly defensive and refused to supply any further information and pulled out of your application.
The holding deposit is there to secure the property for you whilst you go through the refencing process and protect our landlords against lost rent. The property was off the market and held for you during your application but as you gave incorrect information on numerous occasions, you failed referencing for this property. Our clients were made aware, and we both agreed to cancel your application. The £277.00 holding deposit was paid to our clients to compensate for the lost rent during the period of your failed application.
I am very happy to discuss this further with you, you have all my contact details.
Michael Keilthy
Stanfords Estates
★★★★★ 5/5
GoogleI am so happy with my experience with one of the Staffs by name Rosey who was so helpful and supportive from the time of viewing the house down to the moving in at Belvedere terrace.
She’s such an angel and I really appreciate her so much.
Thank you so much Stanford Lettings. Much love from Chris and Julie
Juliet · 7 June 2024
Agent replied · 25 August 2024
Hi Juliet,
Thank you for your glowing 5-star review!
We are happy to hear that you had an easy move in process with Rosey! We hope you choose Stanford's for your next move!
Kind Regards,
The Lettings Team.
★★★★★ 5/5
GoogleAmazing and fast services and replies. Rosey was very helpful in getting me the house i wanted and navigating the process in an easy manner!
Malak · 26 July 2025
Agent replied · 24 December 2025
Thank you so much for the kind words and 5-star review! 🌟. I'm so glad Rosey made the process smooth and stress-free for you. Wishing you all the best in this exciting new chapter! …
★★★★★ 5/5
GoogleWe recently had an awful experience with another well-known company in Brighton while trying to let a property for our sons, we were let down at the very last minute by the previous agent after months of planning. Everything changed when we found Rosey at Stanfords. She was incredible, understanding our situation perfectly and quickly helping us secure a fantastic property for my son and his friends very quickly and her responsiveness and professionalism made a world of difference. We also received amazing support from Morgan and Phoebe at Baron Homes, who ensured the property was ready in no time at all. We can’t recommend Rosey and the Stanfords team and Morgan & Phoebe at Baron Homes highly enough, they were absolutely fantastic. Thank you we couldn’t have achieved this so quickly without you both.
Shawn · 1 October 2024
★★★★★ 2/5
GoogleI’m only giving two stars to the helpful guy Ryan as he is very professional and helpful,but he is a negotiator and not an agent and our agent was Kirsty.
When our tenancy ended the Agent Kirsty Stanley was very unprofessional, lying and adding up staff that we didn’t do or say.They charged us over £100 for cleaning from our deposit even though we deep cleaned the flat and everything was left better than before.Also she didn’t accept our request to be present when the check-out is donne, which that is a right every tenant has.
I would suggest you to choose another agent to handle the process as Kirsty doesn’t really care about the clients and doesn’t have much informations about the houses either.
She also brought people to view the flat before us moving out and she didn’t knock, she opened the flat with their spare key and i had to ask her to do not do it again and she knew we were in the flat,and she is very rude to talk with.
We’re also doing a complain about her at the Stanfords Estate Agency and hopefully they take it in consideration.
Esteri · 15 June 2022
Agent replied · 14 June 2024
Dear Esteri
I am surprised to get a review from you as you are not mentioned on the tenancy of this property. The property you have mentioned is managed by the landlord not Stanfords.
The tenant terminated the contract early, this was agreed by the landlord and as per the contract there was a sensible early release fee paid to the landlord for this.
Stanfords had to chase the tenant numerous times as keys were not returned as agreed.
The landlord asked Stanfords to perform a check out after you had left the property, no one requested to be present at the checkout. The property had been cleaned, however there were areas that the tenant missed and require further cleaning. These are detailed in the check out report your landlord sent you. Stanfords have not charged you anything. Any deductions you do not agree with can be disputed with the deposit scheme.
Kirsty is one of Stanfords property managers and has never performed viewings so slightly confused by your allegations.
I am happy to discuss this at any time, please feel free to contact me anytime
Michael Keilthy
Stanfords Estates
★★★★★ 5/5
GoogleWe had a great experience using Stanfords, especially Rosey, she was very thorough and polite, quick to respond. Overall great customer services.
Rosie · 9 April 2026
★★★★★ 5/5
GoogleRosey was brilliant in helping me in securing a property. I highly recommend her services and of the agent. Thank you!
Matilda · 19 March 2026
★★★★★ 5/5
GoogleMy recent experience with Stanfords Lettings has been fantastic, thanks to Rosey. She's been incredibly informative and helpful, providing clear guidance on what to be done and displaying utmost professionalism. Her assistance has added tremendous value, making the entire process smooth and stress free. I highly recommend Rosey, "I am grateful for all your help!"
Jane · 11 March 2025
★★★★★ 1/5
GoogleIf I could give less than 1 star I would. Stanfords Estates are by far the worst estate agency I have had the misfortune of dealing with. I would quite honestly recommend if you can possibly avoid dealing with them, for your sanity and security, please go elsewhere.
They have zero professionalism, respect or courtesy. I don't know if there is just zero training provided or if you have to be rude and incompetent in order to be hired to work there. The internal processes they just barely follow are shocking and make no sense. There is huge focus on getting a property rented, but then absolutely no tenant care from property management after you are on the hook and tied into a tenancy. You are treated like a third class citizen in anything you need.
I called the office multiple times looking to speak to someone only to be told they are not in the office and that nobody else can even possibly entertain the query - but then as soon as the phone is put down the person in question will respond to my 4 day old email within 5 minutes, meaning someone clearly verbally prompted them, and clearly they were in the office, just avoiding calls.
Every email sent is either ignored or takes a week to be dealt with. If you call to chase it up, staff are rude and abrupt. You would possibly believe they were just busy if when you visited the office, the staff weren't all standing around someone's desk having personal conversations, instead of working.
I would love to escalate some of my experiences to a branch manager if I wouldn't be concerned they were just as biased and manipulative.
EDIT : Hi Michael, as for your suggestion that it is a fake review attempting to hurt your company, I would suggest you dig deeper into recent tenancy checkouts that Kirsty has handled before making that assumption, as she is doing the damage without the need for any external influence. This review should absolutely stand as a true and accurate reflection of the staff at the business - your immediate attack instead of being open to problems within your staff conduct, just goes to show how little you are open to hearing about it therefore there seems little need for me to call and further waste my time. I do however think it absolutely crucial people know what they are getting themselves into.
A · 16 June 2019
Agent replied · 14 June 2024
Dear ‘A Google User’
I am slightly confused by your recent review. We have no idea who you are or what department you claim to have had a bad experience with. You mention that you would love to escalate some of your experiences to a branch manager, I am here in our office every day and always available to talk to all our customers. If there is an issue, I will try to resolve this in a timely manner. I welcome you now to contact me so I can try to resolve any of these issues you claim to have. Please call 01273 733334 option 1 and ask for Michael.
All the staff here at Stanfords Estates are trained internally and externally, sent on training courses to keep up with changes to legislation and customer care.
If I don’t hear from you in the next 7 days, then I can only assume this is a fake review to try to hurt the agency for some reason and will be asking Google to have it removed.
Kind regards
Michael Keilthy
Branch Manager
★★★★★ 5/5
GoogleOver the past month, I've worked closely with Stanford's Lettings to rent a few properties and had a fantastic experience. Rosey has been professional, quick to respond, patient with all my questions, and went above and beyond on multiple occasions. I highly recommend Stanford's Lettings!
Pembury · 16 April 2025
★★★★★ 5/5
GoogleGreat experience with Stanfords estate agents, Lauren was really helpful, kind and accommodating throughout the whole process and was able to complete everything so quickly. Would highly recommend as they are also so reliable! Thank you!
Lara · 21 July 2025
★★★★★ 1/5
GoogleAll went well until the end of the tenancy, when the agency stopped replying to my email regarding issues my deposit release, despite multiple solicitations - which is ironic given the instantaneous message I received the one time I was late of 24h with my rent. It turned out that I could not get the deposit back as someone from the agency communicated the wrong email to the deposit scheme, so I could not set up the required account. Luckily, the customers service of the latter was much more useful than the agency, but I cannot say I'm pleased or that I'll be looking for their services once I'll move back to the UK.
Giovanni · 15 June 2023
★★★★★ 5/5
GoogleMichael was fantastic from the very beginning. When valuing my mothers retirement property he was caring and respectful of her needs and wishes, it was this approach that led us to choose Michael as our agent. Michael knew my mothers building inside and out and handled all viewings with care, respect and excellent communication, which was greatly appreciated as my mother was vulnerable.
He achieved a quick sale, above asking, which we accepted in the knowledge that the chain had been well vetted by Michael to prevent issues in the future. During solicitor delays Michael stayed in touch and chased to get things moving. If you're looking for a caring agent, with the skill to secure a quick and reliable sale I would highly recommend Michael.
G · 15 June 2023
★★★★★ 5/5
GoogleI have been working with Stanfords Agency for a few months now and highly recommend them. A special thank you to Rosey, who genuinely loves her job, you can see it in the way she delivers exceptional customer service. She makes the renting …
Agne · 16 April 2025
★★★★★ 5/5
GoogleHad a great experience with this estate agency, huge thanks to Rosie and Lauren for being so helpful, friendly, and efficient throughout the whole process. They made my move smooth and stress-free. Highly recommend!
Nasia · 27 June 2025
★★★★★ 5/5
GoogleRosey at Stanfords Estate Agents was my letting agent that found me my rental property. She was great help, punctual for viewings, always answered the questions that I had, instantly. I highly recommend using Stanfords Estate Agents and Rosey!
Liam · 16 April 2025
★★★★★ 5/5
GoogleI put my house on the market and it was under offer after one week. A combination of accurate valuation, great advertising and hard work from the sales staff meant it was a stress free experience for us. Michael was particularly helpful throughout the sale and definitely went the extra mile for us. If you want an honest and experienced estate agent we couldn’t recommend Stanfords enough!
Juliette · 16 June 2018
Agent replied · 14 June 2024
Thank You Mr and Mrs Jackman
It was a pleasure working with you. I wish you and your family all the best in your new home and thank you for entrusting us with the sale of your house.
Good Luck
Michael Keilthy
Branch Manager
★★★★★ 5/5
GoogleWe couldn’t have got luckier to work with Jenna and the team here. Jenna is so supportive and has helped us move into our new home making the whole process easy and fast. We really appreciate the level of professionalism and kindness we received and recommend Jenna and the rest of the team. Cx
Cayvan · 18 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
