Trusted Agent profile · North Street
★★★★★
146 reviews across 1 platform
Clarence House, 30-31, North Street, BN1 1EB
Stanfords Estates's office in North Street, at Clarence House, is rated 4.2 out of 5 across 146 reviews on 1 platform, including 146 Google reviews rated 4.2.
Every review we hold for the North Street office, from every platform, shown as written. First names only.
5/5
GoogleGreat agency to be a tennant for, Rosey especially helped me so much with finding my place, was looking for a while and found a great well fiited large room in excellent condition with great location and great facilities, she made the process that normally is slow and tideous, very quick and easy, I had the keys within a couple weeks, always a pleasure to chat to, will look forward to be living in this property managed by them for the next 3-4 yrs
5/5
GoogleMy experience with Stanford Lettings Brighton was very pleasant. I was in contact with Rosey Jones throughout the process. She has been exceptionally helpful throughout the entire process. Her guidance, great customer service enabled me …
5/5
GoogleMy recent experience with Stanfords Lettings has been fantastic, thanks to Rosey. She's been incredibly informative and helpful, providing clear guidance on what to be done and displaying utmost professionalism. Her assistance has added …
1/5
GoogleWarning! They will take your holding fee and find any reason not to accept you, ie the holding fee scam. I explained that my Guarantor was retired but owned 3 houses. They said that was fine, and as soon as i paid the holding fee they said my guarantor didn't earn enough money, despite have paid off 3 houses in full she didn't qualify. Judging by the reviews it seems its not the first time, on top of that they refused to offer any kind of refund, even the director of the company. AVOID AT ALL COSTS!
5/5
GoogleI want to thank Rosey and all the team for the great support with this letting. Everything was done remotely and they all went the extra mile. The response time was amazing. I would receive answers to my emails within 10 minutes!!! Job well done!!
5/5
GoogleWe have been using Stanfords for the last five years to rent out and manage our flat in Brighton. Despite a change in staff over the years the transition has always been smooth and efficient. We would like to thank everyone for making it so easy for us to rent and maintain the property during a tenancy. Many thanks James Walton
5/5
GoogleWe had a great experience as buyers of a property with Michael at Stanfords. Like most we’ve had our fair share of negative experiences with estate agents, but these guys were the exception. We found our purchase to be a smooth, pleasant and professional transaction. Michael was always in touch, contactable, transparent and when we hit a problem our side he was understanding and very human about it. We were very grateful and would highly recommend them.
5/5
GoogleI would highly recommend standfords Estate agents, especially Ryan. Me and my partner were looking for a flat to rent in Hove, we realise that because of covid it was quite difficult, not anymore until we contacted Stanfords. We had 1.5 week left to find a place before we would start our jobs in Hove, Ryan was extremely helpful and responsive. He put us in his priority list, he was clear and had good communication, he made sure that everything would go smoothly and he took 5 days to do all the paperwork. He did an excellent job in such a short time, thanks to him we have a place where to live!PositiveResponsiveness, Professionalism
5/5
GoogleMy experience with this Estate agents has been amazing so far. We had Cara show us flats near the pier and her natural selling abilities and friendly persona convinced me to put a offer on a flat. She was a absolute star, I was shocked to find out she had only been working as a estate agent for just 2 weeks! With her knowledge I was sure she had been doing the role for years. I look forward to building a professional relationship with her for years to come. Also a massive shout out to Ryan who even though I did not get a chance to meet face to face was extremely friendly over the phone and another person from the estate agents I look forward to builing a long relationship with.
5/5
GoogleCould not fault our property experience with Stanfords... Ryan was top class, fantastic, responsive and most importantly a genuine estate agent. Very down to earth could have a chat about anything for ages. Ryan helped us find the perfect property and he was always making sure everything was ok! Kirsty was an excellent property manager, very efficient, easy to talk too helped us out a lot and obviously very good at her job! Anything that needed fixing with the property was always done promptly and within a few days. Thank you Ryan and Kirsty for the great service, both great professionals at what they do!!
5/5
GoogleI have just moved into my new house in Brighton after months of a waiting game due to awkward buyers down the chain. Michael, from Stanfords estate agent has been a godsend all the way and has shown total professionalism combined with great help and advice during that stressful time. He went out of his way to give me regular updates, chasing various solicitors and other involved estate agents up and down the chain, and I always felt he genuinely cared for my wellbeing during the whole process. Ryan was also a great asset to get things moving, from my first visit to the new place until completion day. The two of them are truly representing what an estate agent should be all about and I would definitely advice anybody who is looking to buy/sale/rent a property in the area to get in touch with them. They are human beings dealing with other human beings… not just a money making machine…
5/5
GoogleRosey was really helpful with all aspects of my move recently. Friendly & timely in her responses to all queries. Hugely appreciated, she made the aspects of moving a lot less stressful. Would highly recommend. Thanks.
5/5
GoogleUsed Stanford to move and Jenna was absolutely fantastic. She was attentive and understanding, especially compared to some other lettings agents I've dealt with before. Don't know about the other agents here but I could not recommend Jenna more.
1/5
GoogleHave tried multiple times to contact, were unresponsive during our tenancy and are unresponsive now when trying to enquire about deposits, called 4 times in one day with no answer and have not replied to my ex flatmates email
Hi Hannah, Thank you for sharing your feedback, and we sincerely apologise for the inconvenience you've experienced. We understand how important it is to get a prompt and … More
5/5
GoogleMyself and my friend were looking for a property to rent together in Hove. Chris went above and beyond to help us and made a stressful situation very easy to deal with. He was extremely helpful, knowledgeable and honest throughout the whole process. He has the patience of a Saint! From the first contact with Stanfords to moving into our new home, Chris was there to answer any questions we had no matter how big or small they were, he was always enthusiastic and attentive. For anyone looking for a smooth move, I couldn't recommend his services highly enough!
5/5
GoogleWe bought our first home with the help of Stanfords. We fell in love with the place immediately, but as first-time buyers, we had plenty of questions during the process. Michael and his team were one step forward, making sure that everything was as smooth as possible. If at some point I need to buy/sell a property, I won't hesitate to contact Stanfords and Michael again.PositiveQuality, Professionalism
1/5
GoogleTerrible service from start to finish with regards to property management. Stamfords were supposed (as per contract) to check up on my property every couple of months, this failed to happen and upon the check out of the current tenements there were numerous issues. My property had extensive refurbishment totalling over £100,000 and will need numerous work done to it to bring it back in the fashion that it was originally let out in. I was charged £600 by Stamfords for a deep clean and removal of good from the tennent, upon doing this i still had to pay a second cleaning firm to go in again due to the sheer lack of incompetence with regards to the work carried out. The staff are far from helpful, everytime you need to speak to someone they are always either out of the office or on another call, if you are lucky enough o speak with someone they promise you a call back which never happens. Iv now been waiting 3 months for their property management team to sort out one last issue - which im having to pay for, however if they had done the checks as supposed to this wouldn't of happened. all i can say is its not only me, read their over reviews, i wish i had before using them
5/5
GoogleI would like to thank you for your work in selling my sisters house. You were very understanding of our situation and adapted the process well to keep the pressure off us. We were also very grateful for your offers of help on different matters. For future reference we found the solicitor you advised as absolutely excellent, so thanks for sorting that too.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI work with Jenna on a very regular basis. Can not fault her & the rest of the team at all. Efficient, helpful and always available to answer any queries we have. From a tenant & landlord perspective, I would not consider working with another agency in Brighton. Can not recommend enough!
Hi Maxwell! Thank you so much for the 5-star review! We are so pleased to hear that you use Stanford's regularly and that you have had a positive experience with Jenna and the team! Best wishes, The Lettings Team Stanford's Estate Agents
5/5
GoogleMichael was really helpful and supported us through the whole process of selling my mum's flat. He went over and above to ensure the sale proceeded as smoothly as possible and kept the buyer informed and on side during some unavoidable hiccups. Michael knew the property well and dealt with us throughout so we were not handed to other colleagues. Would highly recommend them.
5/5
GoogleI want to extend my heartfelt thanks to Rosey for the outstanding support with this process. Despite everything being handled remotely, the response time was exceptional. Truly, a job well done!
5/5
GoogleLauren is an excellent, hard working agent and very helpful :)
5/5
GoogleMyself and two friends had been searching for a property in Brighton for months, we were lucky enough to come across Rosey Jones who has been an immense help in our search for a house. She has been professional, helpful and importantly very kind to us throughout the process, guiding us through any questions we put forward no matter how simple the answer was. I could not recommend her services enough for anyone looking to either rent or buy in Brighton
5/5
GoogleJenna was kind and helpful from start to finish of our rental process, always quick to respond and answer any and all questions! My first time using Stanford and would highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stanfords Estates's North Street office has 146 reviews across 1 platform: 146 on Google.
Stanfords Estates North Street is rated 4.2 out of 5 across all 146 reviews, and 4.2 out of 5 on Google from 146 reviews.
Stanfords Estates North Street, Clarence House, 30-31, North Street, BN1 1EB.
