Trusted Agent profile · Corby

Connells Oakley Vale reviews in Corby

2.4

★★★★★

1,890 reviews across 3 platforms

10 Charter Court, Corby, NN18 8QT, NN18 8QT

Connells's office in Corby, at 10 Charter Court, is rated 2.4 out of 5 across 1,890 reviews on three platforms, including 290 Google reviews rated 4.7.

Google logo

4.7 / 5

290

Reviews on Google

This office

Facebook logo

2.1 / 5

7

Reviews on Facebook

Business-wide

Trustpilot logo

1,593

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Corby office, from every platform, shown as written. First names only.

5/5

Google

We had a good experience with renting process , Simandeep made it easier and more efficient. Thank you for your help. I warmly recommend Connells.

Adriana · 19 October 2025

Agent replied · 26 October 2025

Thank you so much for your recommendation! We are thrilled to hear that you had a good experience with our rental process and that Simandeep made it easier for you. We strive to provide efficient and excellent service for all of our customers. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Needed to replace the washing machine in the property managed by Connells. Nia went out of her way to organise this for me as I don't live locally. Excellent service!

Christine · 23 August 2025

Agent replied · 8 October 2025

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Nikki is extremely helpful in sourcing good tenants for me. She is one of the best Letting Managers and is a huge credit to Connells.

Heather · 11 October 2025

Agent replied · 11 November 2024

Thank you for taking the time to share your experience and for your wonderful 5* review Heather! Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

5/5

Google

I am impressed how Nikki handled my move into my new home in Corby. She is the perfect example of how an agent should be! The standard of service from her was exceptional, prompt and friendly. Special shout out to Ms Siman from the team! I wouldn't hesitate to recommend Connells, Corby and Nikki.

Meacah · 11 October 2024

Agent replied · 25 October 2024

Many thanks for your fantastic 5* review and recommendation Meacah. Best wishes, Lucy, Customer Relations.

5/5

Google

I have recently rented a flat via Connells in Corby and the staff have been amazing. Everyone was so helpful and friendly. Simandeep in particular was extremely professional and made the whole process stress-free.

Dad · 11 August 2026

Agent replied · 11 October 2026

Thank you for taking the time to leave us a review! We're thrilled to hear that our team at Connells in Corby provided excellent service, especially Simandeep. We strive to make the rental process stress-free and we hope you enjoy your new flat! Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

5/5

Google

Great experience! Nikki Boyles was professional, responsive, and made the whole renting process smooth and stress-free. Highly recommend.

Laurentiu · 23 November 2025

Agent replied · 23 December 2025

Thank you for your kind words! We are so happy to hear that you had a great experience renting with us. Nikki is a valued member of our team and we are glad she could make the process stress-free. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Robert · 15 August 2026

5/5

Google

Nikky and the team have been amazing, very supportive and made a stressful time a little easier. There is always a professional but friendly atmosphere as soon as you walk into the office. The process of moving was aided with all the knowledge and experience the staff could offer. I would highly recommend the Corby office.

Fiona · 27 July 2024

Agent replied · 25 October 2024

Many thanks for your wonderful recommendation and 5* review Fiona. Best wishes, Lucy, Customer Relations.

5/5

Google

We had the pleasure of dealing with Nikki in letting department, she is such an amazing person from the first day of showing interest in the property up till getting our keys. Thank you so much Nikki. You made everything easy and stress free. Bless you

Esther · 24 December 2024

Agent replied · 10 December 2024

Thank you Esther for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Transparency, communication, availability and courteousness is what defines best the team. The process of renting can be difficult and sometimes exhausting. I promise didn’t feel that way thanks to Lauren and Nikki. Lauren was really supportive and willing to go an extra mile just to meet our needs. Want to say a huge Thank You and I recommend this agency if you need someone to trust and be supportive

Carmen · 26 October 2023

Agent replied · 25 October 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Thanks to Nikki Boyles and her team for a handling the search for new tennents in a professional and thourough manner .

Alan · 1 October 2025

Agent replied · 8 October 2025

Hello Alan, Thank you so much for your wonderful 5* review! We're thrilled to hear that Nikki Boyles and her team provided you with professional and thorough service in finding new tenants. Best regards, Lucy, Customer Relations Team

5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

5/5

Google

A big thank you to amazing Abigail Kaylor for the way she sorted our mortgage application. Bought a property on auction on Jan 13th and mortgage application was approved on Feb 11th.It's all because of Abigail's expertise and experience in this area of dealing with mortgage applications which made the journey smoother with not much hassle. Abigail is very professional and always available to answer queries that I have got. At one point there was a bit of an issue with the application due to someone else's error and Abigail went online and resolved it even when she was off due to sickness . For which I will always be thank full to her. She knows how to get things done for her clients. Would recommend Abigail and looking forward to work with her in the future as well.

Harish · 26 October 2022

Agent replied · 25 October 2024

Hello, thank you so much for taking the time to provide our Connells team with a 5-star review. We are so happy to hear Abigail helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.

5/5

Google

Maisy Mudge, the Deposits Clerk was very helpful and kept me posted on the correspondence between her and the tenants who had moved out of my property. She also managed to negotiate with them get a decent proportion of the tenant's deposit as they were liable to pay for cleaning and other household repairs.

Natasha · 27 July 2024

Agent replied · 25 October 2024

Many thanks for your marvellous 5* review and your kind words Natasha. Best wishes, Lucy, Customer Relations.

3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

5/5

Google

The team at Connells Corby was efficient, helpful, and straight to the point, no time wasted. Special thanks to Simandeep for her professional and attentive service. Made the process a lot smoother.

Gertrude · 10 April 2025

Agent replied · 9 May 2025

Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Stay away - they are more interested in selling themselves than your house.

I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.

Roland · 25 February 2026

1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024

1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

5/5

Trustpilot

Absolutely positive experience

Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍

Antra · 31 March 2026

1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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