Connells Oakley Vale reviews in Corby

★★★★★ 5/5

Google

We had a fantastic experience working with Simandeep while searching for our rental property. From the very beginning, she was professional, approachable, and genuinely committed to helping us find the right home. Simandeep took the time to understand exactly what we were looking for and consistently showed us properties that matched our needs and preferences. She was always responsive, keeping us updated throughout the process and making everything feel smooth and stress free. What really stood out was her dedication and attention to detail nothing ever felt rushed, and she was always happy to answer our questions or provide guidance when needed. Her knowledge of the market and honest advice made a huge difference in helping us feel confident in our decision. Thanks to Simandeep, we found a rental property that we absolutely love. We would highly recommend her to anyone looking for a reliable and supportive estate agent.

J · 11 May 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

Siman & Nikki are literally the best 2 Estate agents I could of asked for! Everything went so smoothly, even though there was a hiccup, they kept the professionalism at a high and dealt with everything with ease. Highly recommend Connells, Siman and Nikki for all your rental/buying needs! 5* all year round!

James · 11 August 2026

★★★★★ 5/5

Google

For over three years I have let a property using Connells as the letting agent. I have always dealt with Nikki Boyle and found her to be not only a pleasure to deal with but as importantly a thorough knowledge of lettings management. She was quick to react should a question arise and quickly resolve any issues. I hope to be using Connells for many years to come and particularly Nikki Boyle.

Jerry · 11 February 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Had a really good experience with Connells. It was mine and my sister’s first time renting and they made it’s really easy and helped us through the entire process, couldn’t have asked for any more.We also received a welcome box to our new home which we really appreciated and was very thoughtful.Thank you Simian and Nikki.

Zara · 11 May 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Nikki from Connells Lettings division, and I couldn't be more grateful for the professional and friendly service I received from Nikki, As proof of her professionalism we went to see the property, but by mistake we went a week early. Got there and called to let Nikki know that we are there ready for our 11am slot to view the property only to be told that we were there a week early 😅😅😅 ( mistake by our side) As a professional that she is she dropped everything in her schedule at that time just to come and show us the property which we end up renting it. So many many thanks to Nikki we are grateful to meet you !

Mihai · 11 October 2025

★★★★★ 5/5

Google

I let my property through Connells. Nikki was amazing. She really helped out, making the tenant move in run as smooth as possible even when I had dropped the ball on a few things!!

Mitul · 11 August 2026

★★★★★ 5/5

Google

Nikki was absolutely amazing! She was so patient, kind, and lovely throughout the whole process. Her professionalism and friendly attitude made everything so much easier and stress-free. We truly appreciate all her help and the time she took to make sure everything went smoothly. Highly recommend her to anyone looking for a great lettings experience!

Senah · 23 November 2025

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Nikki is the most amazing person, she helped me and my partner multiple times and always is so kind and caring! Nikki always goes above and beyond to help people, she made our move into our new home as stress free as possible.

Caitlin · 11 February 2026

★★★★★ 5/5

Google

I recently needed to find tenants for my property and employed Nikki and Siman of Connells to run the process. They both delivered excellent client service and results which is what is now needed in the current rental environment. From finding tenants through to issuing documentation and changing over all of the bills they left nothing out. I would very much recommend them to other landlords.

Mark · 11 August 2026

★★★★★ 5/5

Google

Fantastic service. Nikki and Siman went above and beyond our expectations. As landlords, we were able to rely on Connells to find us some good tenants and do all the paperwork accurately and promptly. We have used Connells for a number of years and have never been disappointed. Thank you!

Pam · 23 November 2025

★★★★★ 5/5

Google

Will recommend Connell to anyone in Corby and it around to contact them with everything housing.OMG the process was very simple and straightforward and the staff are great, professionals so much respect and communication is top notch.the whole process stress free I will recommend them 100 times

Nancy · 11 October 2025

★★★★★ 5/5

Google

We viewed a property today with Siman. Who was very knowledgeable and informative with a kind and approachable attitude, she answered any and all questions we had and made us feel very comfortable. The house was lovely and the walk around was very quick and efficient.

Andrew · 11 October 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Great service from the team at Connells Corby. Siman was brilliant to deal with, very helpful, professional, and made the whole process easy from start to finish. 5 stars, highly recommended!

Kalyan · 11 February 2026

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Cannot rate Connells enough. Nikki in lettings has been fantastic from the first point of contact. She has made the lettings process so stress free and relaxed after experiencing a difficult situation with a different local letting agent. I've personally found the whole process quick and super efficient. Definitely would recommend Connells if you are about to begin your letting journey. A huge thank you to Nikki to securing my new rental in literally a matter of minutes. Thank you Nikki ❤️

Kelly · 28 May 2024

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

Highly recommend Nikki boyles! Absolute diamond - helped me find my first home within 5days! Super kind, friendly and supportive. Such a positive soul - always smiling. Answered all my questions clearly, has replied to all my emails straight-a-away making sure everything is up and running and even stayed after work extra to show me the property we’re renting last minute - super grateful, couldn’t recommend the agency/ Nikki enough. I’m over the moon! -I’m super happy and excited! You’ve been amazing xx

Oliwia · 29 March 2024

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 5/5

Google

Siman from Connells was outstanding! She made our experience very pleasant and did the most to assist us to find a rental and book in viewings. She was always on time, very pleasant to be around and very professional. Thank you Siman!

Caryn · 8 September 2025