Trusted Agent profile · Corby

Connells Oakley Vale reviews in Corby

2.4

★★★★★

1,891 reviews across 3 platforms

10 Charter Court, Corby, NN18 8QT, NN18 8QT

Connells's office in Corby, at 10 Charter Court, is rated 2.4 out of 5 across 1,891 reviews on three platforms, including 290 Google reviews rated 4.7.

Google logo

4.7 / 5

290

Reviews on Google

This office

Facebook logo

2.1 / 5

7

Reviews on Facebook

Business-wide

Trustpilot logo

1,594

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Corby office, from every platform, shown as written. First names only.

1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

1/5

Google

Sheridan was really confident, that we can sell our house on the auction, we decided we want to try it. Sadly in 2 month we had 0 viewers, 2 viewers were booked in, but after 1 week when they told us someone wants to have a look, both were cancelled, i am guessing because they found different houses in a week time, at Corby Conells there are just 2 people working in sales, Sheridan was always on sick or annual leave when i needed him, after signing contract with him(never recieved our copy) never heard anything from him during the 2month period, so another sales person just can't handle everything alone, like booking viewing straight away, show the house, answer the emails and so on even to take the advertise out from the market when contract ended it ws a problem for them and i needed to make a few calls to them.... So would not recommend to choose them on a house sale.

Adomas · 11 January 2024

Agent replied · 10 January 2025

Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

We had the pleasure of dealing with Nikki in lettings department at the Corby branch at Connells. Her professionalism, communication and costumer care were exceptional. She was always available to help and to answer any questions. She made the whole process seamlessly, easy and fulfilling. I recommend Nikki to anybody looking to rent a property in Corby or in any of the areas she covers.

Phillip · 11 October 2024

Agent replied · 25 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation Phillip. Kind regards Lucy, Customer Relations.

5/5

Google

My friends and I have been looking for a property for over a year - we had no luck and we weren't given the chance, Nikki went above and beyond to secure us a lovely rental for us all. She kept regular contact and was just overall lovely and friendly to talk to. In all the agencies and letting offices I've had to contact, this one was better in every way and Nikki was a massive part of this new journey so thank you.

Jade · 30 December 2023

Agent replied · 25 October 2024

Thank you for taking the time to leave us this fantastic 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

5/5

Google

My latest rental property is now being let by Connells estate agents in Corby. This is entirely down to Nikki Boyles who heads up the letting team there. Nikki knows her market inside out, her knowledge and advice of rental rates is second to none - and she also found me a great tenant within a week! She's really helpful and extremely professional. Huge thanks Nikki, I look forward to working with you for many years.

Karen · 28 February 2024

Agent replied · 25 October 2024

Many thanks Karen Kelly for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Working with the CONNELLS agency was an excellent experience for me personally. The team demonstrated professionalism, dedication, and care for their clients. They listened to my requirements and made numerous efforts to meet my expectations. I highly recommend them.

Alexa · 11 September 2026

Agent replied · 11 October 2026

Thank you for sharing your positive experience with us! We are thrilled to hear that our team at Connells agency was able to meet your expectations and deliver a professional and dedicated service. Our goal is always to prioritise and fulfill our clients' requirements. Thank you for recommending us, we truly appreciate your support! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Google

Excellent service from start to finish! The agency made the apartment process smooth and stress-free. Special thanks to Nikki for her patience and professionalism. She went above and beyond to meet our needs. Highly recommend this agency for anyone looking for a reliable home-finding experience!

Timmy · 2 June 2025

Agent replied · 11 October 2026

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

5/5

Google

I am leaving a review for Abigail Kaylor who is the mortgage advisor for Connells. Abigail is such a delight to work with, she is positive, friendly and works incredibly hard for each and every one of her clients. She works tirelessly to obtain the best mortgage and give advice in an unpredictable economic market. She has set us on the road of being homeowners and for that we are eternally grateful. A massive shout out to Sheridan as well who managed to move mountains, when the mountains didn't want to move and secured us the purchase of our forever home. I am sure that Hannah will be glad to not have to show us any more houses, we had her all over the place but she always greeted us with a smile. We thank the whole Connells team for their hard work and dedication, words cannot cover what this means to us.

Stacey · 26 October 2023

Agent replied · 25 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

1/5

Google

Been using Connells to sell my property in corby and so far diabolical and unprofessional. They found my buyer give them that. Did not check out buyer details about mortgage or id identification, Weeks into sale they did not know what was going on about my sale. Went into shop staff had no idea what was happening. So lucky enough i already had my buyers details about banking mortgage company they are using solicitor details aswell . So i told them I had them all and told give the details to them if they reduced my fee but refused. Asked for manager to contact me no contact. Next day went in started to talk to one if their staff still no idea he went into office for about ten mins then came out started to talk to another customer as i was sitting there then turned round and said sorry have to go on a viewing, so i said again get manager to call me. Next day I went in again as no contact from manager, even my solicitor called them but did not return phone call. Anyhow this went on for a week with no contact from manager. They Even annoyed my buyer. So again 2 weeks on and they still did not have any details about sale so lucky I done all thier work for them and saved my sale as still going on. Eventually manager contacted me then said she can't deal with the matter so now dealing with head office with bad response. I would advise not to use this company as has no respect for customer. And my review is a truthful one. Will be following up on social media with all the proof .

Ray · 11 October 2025

Agent replied · 11 October 2026

Ray English, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Thanks to Nikki and Siman, I had an absolutely wonderful and very easy experience with my move. Great communication throughout the entire process, they couldn’t have been more helpful and lovely ☺️

Alex · 11 October 2025

Agent replied · 11 October 2026

Thank you for the fantastic 5* review and I would like to wish you the very best for the future Alex. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

1/5

Google

Had our property valued a few weeks ago and then went with a different agent who knew our area better. Despite communicating this to Connells and requesting they stop contacting me, I’ve been bombarded with phone calls and voicemails, even after pleading with them to take my phone number off their system. I’ve even told them our house bas been sold but they continue to keep calling. Would avoid reaching out to them unless you want constant hassle!

Ellie · 11 October 2025

Agent replied · 11 October 2026

Hello Ellie, Thank you for sharing your experience with us. I'm sorry to hear about the inconvenience you've faced with the persistent calls. Please contact us at complianceresidential@connells.co.uk so we can address this issue promptly. Best regards, Lucy, Customer Relations Team

5/5

Google

Both Nikki and Simandeep have been amazing in helping me and my partner. From helping us get our previous house last year to helping us on our journey to find a new one. Always keeping us informed and explaining anything we needed. They are honestly brilliant people and I just wanted to say thank you for helping us in every way. I couldn't recommend using connells enough, they're always happy to help and are so lovely to speak to.

Cori · 1 October 2025

Agent replied · 8 October 2025

Thank you for sharing your positive experience with us! Our team at Connells takes pride in providing exceptional service and we are delighted to have helped you and your partner with both buying and selling. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

5/5

Google

Me and my wife were looking for a family home and Nikki was so helpful to find us one that will best suite our needs. She could relate with our situation of not leaving with our children for such a long time. She made the process seamless with best advices and giving us feedback regularly until we moved in. I will definitely recommend her anytime to anyone in need of finding accommodation.

Brighton · 28 February 2024

Agent replied · 25 October 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

5/5

Google

I’m sooo happy with the service I have received from the manager Nikki she has been amazing the best experience I have ever had from start to finish in such a short amount of time.

Sam · 11 September 2026

Agent replied · 11 October 2026

Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Simandeep delivered exceptional professional service - Also, I felt really welcomed walking into the Connells branch in Corby. The whole relocation experience was smooth thanks to Simandeep!

Ffion · 3 November 2025

Agent replied · 10 November 2025

Thank you for the amazing review! We are thrilled to hear that Simandeep provided exceptional service and that you felt welcomed at our Corby branch. Making sure our customers have a smooth relocation experience is our top priority. Kind regards, Lucy, Customer Relations.

5/5

Google

Phantastic help! A very understanding and compassionate Team! Recommending Shannon, Simandeep and Nikki Boyles and most rapport-building and available customer service, compassionate and hands-on-work We have been tending 2 places with them, a house and now a flat. Quick communication, rapid response and good co-operation. Connells' maintenance Team very quickly comes back on any issue we ever logged in, being a leaking tap or electrical switches I am looking forward to using their service in the presence and any near or far future. HIGHLY RECOMMENDABLE CORBY TEAM! -Sara

Sara · 8 September 2025

Agent replied · 8 October 2025

Hello Sara, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experiences with Shannon, Simandeep, Nikki Boyles, and our maintenance team. Your kind words and recommendation mean a lot to us, and we're delighted to have been able to assist you with both your house and flat. We look forward to continuing to provide you with excellent service in the future. Best regards, Lucy, Customer Relations Team

5/5

Google

Third time I have used Connells in Corby to let my property. Again Nikki and Siman found a tenant suitable for the property quickly and administered the move professionally. Thank-you.

Simon · 8 October 2026

Agent replied · 11 October 2026

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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