Trusted Agent profile · North Lincolnshire
★★★★★
253 reviews across 2 platforms
1 Oswald Road, Scunthorpe, DN15 7PU, North Lincolnshire, DN15 7PU
Starkey & Brown's office in North Lincolnshire, at 1 Oswald Road, is rated 4.8 out of 5 across 253 reviews on two platforms, including 243 Google reviews rated 4.9.
Every review we hold for the North Lincolnshire office, from every platform, shown as written. First names only.
5/5
GoogleKay made our experience of renting so easy! She responded quickly over the Christmas break and made sure everything went thought smoothly! Thanks so much Kay
Many thanks for taking the time to leave us such a lovely review! Thank you for your kind comments regarding our lettings consultant Kay, your kind words will sure to be passed on. Best wishes, Starkey & Brown
1/5
GoogleAvoid at all cost anyone thinking of using these to rent their property through or anyone thinking of renting of them they are terrible very unprofessional and bad at looking after maintenance of your home. The last straw for me was late June 2025 when after waiting a year and a half for them to paint my windows and doors back and front of my home .A guy turned up called Danny he hadn't got a clue didn't sand and prep properly used no undercoat or primer was meant to use gloss he used matt ,he missed areas completely and you can see patches allover where he didn't sand down properly, he took 16hours in total and also damaged a Laura Ashley blind in the bathroom with paint its ruined. Complaind to head of lettings Aimee Murphy who was a complete bully and said im sick of you and your house then after calling head office she was all over me saying we all have bad days I really like you it was so false it was unreal I later found out the guy who did the paintwork was from the company they use DS Projects and the company boss is Aimee Murphys partner so I didn't stand a chance. Kay Bardsley came to inspect and agreed it wasn't right and she would speak to my landlord 12 weeks on ive heard nothing she won't speak to me and everyone is ghosting me .Im now having to get my mental health nurse to deal with this as its made me ill also got the local council involved who have been very supportive .I think my landlord has struck a deal with them and ive not been told its like I dont exist no one cares its really awful and if you can see this good because they keep illegally removing it that's also been looked into I'd hate anyone to go through this please avoid them.
1/5
TrustpilotScunthorpe Starkey and Brown lettings not fit for purpose
Scunthorpe branch starkey and Brown Avoid please anyone thinking of using these to rent their property through or anyone thinking of renting of them they are very bad at looking after tenants maintenance takes for ever endless phone calls for weeks on end .The last straw for me was in June I Had waited over a year and half for them to paint the front windows and doors and the back windows and doors the guy who came was called Danny he took 16 hrs to do the work it is a complete bogged job didn't sand down properly still can see where old paint was didn't undercoat or prime didn't use gloss like I asked for used dull matt and then missed areas completely and second visit damaged with paint Laura ashley blind in the bathroom. Complained to head of lettings Aimee Murphy who was so nasty and unprofessional and then I find out its her Partner who runs the maintenance side of things DS Projects. A week Later Kay Bardsley from lettings came to see what had been done and agreed it wasn't good and said she would get back to me over 12 weeks later still waiting ignored my emails about the problem and won't answer her phone. Im now putting a complaint into head of starkey and Brown and also the council are supporting me with this but the stress has made me ill and they dont care one bit I just wish my landlord had chosen someone better to manage the property as they are not fit for purpose I did rent direct from the landlord but because of failing heath after 9 years they put it in the hands of these imbeciles .PLEASE BE WARNED I HAVE JUST BEEN TOLD BY A CLOSE FRIEND WHO RENTED OF THEM THEY WAS JUST THE SAME TO THEM. AVOID.
5/5
GoogleThank you Aimee, Freya, Kara, Lucy and Kay for helping me sell my home and also going out your way to make me feel comftable in the process, good communication and a very kind group of ladies! Would recommend 💜 …
5/5
GoogleI would like to give a big thank you to Aimee and Lucy for their support in our recent house purchase. I found them both very efficient and friendly, thanks again :-)
Hi Linda, Thank you so much for the review and with special thanks to Aimee and Lucy, your kind comments will sure to be passed on. Best wishes, Starkey & Brown
5/5
GoogleVery well conducted house process from start to finish. Amazing contact ,quick answer to all questions. Big thanks for everything to the whole team , especially Lucy 😀 …
Hello Rafal, It's been a pleasure to work with you and thank you for taking the time to leave such a lovely review. Best wishes, Starkey & Brown
5/5
GoogleStarkey & Brown Estate Agents were very helpful in search for our first home. Melanie supports and advises us all the time, making sure everything is on time and everything is right. I have recommended this agency to my friends and now recommend it to everyone here.
Thank you so much for your lovely review Leo, it's been a pleasure. Take care, speak soon, Melanie.
5/5
GoogleBig thank you to Kara Aimee and all the team at starkey&brown from valuation through to sale you’ve looked after us all the way made it a stress free experience nothing to much trouble would highly recommend to all thank you for your help
Hello Alan, Many thanks for your positive feedback, it's great to hear our client's are happy with our service. Best wishes, Starkey & Brown
5/5
GoogleI was very impressed with the efficiency of Starkey & Brown and the friendly and supportive manner they dealt with all offers and queries. Thank you for finding us the perfect property.
Hello Julie, Thank you for reaching out to leave us a review! That is very thoughtful of you to say and it is wholeheartedly appreciated. Best wishes, Starkey & Brown
5/5
GoogleAll the staff at Starkey & Brown have been a pleasure to deal with, they have helped us find the house we have been looking for. Nothing was ever to much trouble, Aimee helped us with any questions we had and always got back to us quickly. Kara met us three times at the property and each time was warm, welcoming and helped us with any quarries we had, nothing was to much trouble she went above and beyond.
Hi Leanne, Thank you for your lovely review! Your thoughtful words will sure to be passed on to Kara and Aimee, may your journey with us remain positive. Best wishes, Starkey & Brown
5/5
GoogleWe moved agents due to difficulty with another local agent. Kay has been a breath of fresh air, assisting with our queries and managing the listing with professionalism. We’re confident of a great long term relationship.
Hello Jessica, Many thanks for your kind review and wonderful feedback, it really is appreciated when client's take the time to speak of their experience in working with us. I hope our lettings consultant Kay continues to meet and exceed your expectations. We will certainly pass on your kind words to Kay! Best wishes, Starkey & Brown
5/5
GoogleWe are in initial steps of our purchase of a property.Starkey &Brown team has been very helpful with prompt response and effective communication.fingers crossed for the upcoming steps. Thank you Aimee, Kay and Lucy
Hello, Many thanks for the review, we too hope the next steps continue positively. Thank you again for your kind comments. Best wishes, Starkey & Brown
5/5
GoogleWe cannot thank Kay, in Lettings, enough for all the help and support she gave us. Her customer service was exceptional, constantly keeping us up to date and explaining everything in detail. We would highly recommend her.
Hello Debbie, Thank you very much indeed for you review of our lettings consultant Kay, your comments will passed on. Best wishes, Starkey & Brown
5/5
GoogleMy experience with Aimee and Lucy at Starkey & Brown has been smooth and professional with all emails and calls answered promptly. I also found Kay, who showed me around the property to be well informed and answered all of my questions. They've all been very helpful.
Hello Mr White, Many thanks for your review, it really does mean a lot to us for you to reach out and share your experience in working with us. It is very much appreciated and we hope your positive experience long continues. Best wishes, Starkey & Brown
5/5
GoogleBig thanks to Kara, Aimee, Lucy and the team for a very easy and stress free purchase. Kept me updated every step of the way and were all very helpful and informative.
Hello Danny, many thanks for your review and your kind comments toward Kara, Aimee and Lucy. Best wishes, Starkey & Brown
5/5
GoogleMy property sold within days, then after several weeks the chain became slightly restless, but Lucy Atkinson kept everyone in the chain calm and was very reassuring at the other end of the phone . It all came together on the day !?
Hi Paul, Many thanks for your review and pleased to hear that Lucy helped you throughout the process and pleased that it all came together for you. Best wishes, Starkey & Brown
5/5
GoogleWe have used Starkey & Brown to sell 3 properties in a 12 month period. Kara from the Scunthorpe office was our first contact with the company and she was very professional, friendly and knowledgable. I highly recommend Kara and Starkey & Brown!
Thank you for the kind words Holly, and the repeat custom! We hope you're happy in your new home, we look forward to hopefully helping you again one day!
5/5
GoogleWe highly recommend Starky & Brown Estate Agents, Lucy who helped us mainly was outstanding. Selling our house was a very quick and ‘easy’ process. Thank you Lucy!! ⭐️⭐️⭐️⭐️⭐️
Hello Nadine, Thank you very much indeed for your kind hearted comments, really pleased to hear such lovely feedback for our sales progressor Lucy, your warm words will sure to be passed on to Lucy. Best wishes, Starkey & Brown
5/5
GoogleCan not thank everyone at starkey and Brown for their excellent customer service. Everyone has been so helpful, nothing has ever been too much. Their communication was excellent and updated us at every opportunity. I would like to say a special thankyou to Lucy. Lucy has always been on the other end of the phone, and has made every effort to try push the sale on. Can not recommend Starkey and brown enough, definitely will be recommending to friends and family in future sales. Thankyou again Sophie.
Hello Sophie, thank you very much for your complimentary review, so grateful for the feedback. I will be sure to pass on your kind words for our sales progressor Lucy, pleased to hear you had a great working relationship. Best wishes, Starkey & Brown
5/5
GoogleI have to say for first time buyers like ourselves, Starkey and brown have been very patient with us. A small hiccup with the AIP documents, so for future buyers a mortgage promise is the same as the AIP. Amazing staff and very informative with the property your viewing. And don't feel that you've been landed with 'need to provide us with this' 'need to provide us with that'. Starkey and brown are with you to support every step of the way. Would highly recommend this agency.
Hello Ceri, Thank you so much for your lovely feedback, pleased to hear you have found us pleasant to deal with whilst negotiating you first house purchase! We hope we continue to work together effectively assisting you with your first house purchase. Best wishes, Starkey & Brown
5/5
GoogleI want to say a big thankyou to Starkey and Brown and especially to Kay Bardsley . I have moved quite often due to my work and I have rented different properties via agencies in the past but this time it has been a completely different experience. I mainly had contact with Kay, she has been amazingly professional and considerate, all my queries or concerns were promptly acknowledged. Absolute honest,empathetic and caring team member who proved to be above and beyond my expectations .I also want to take this opportunity to thank my amazing caring landlord and also the maintenance team who has been very professional. Thankyou for making my stay in Scunthorpe so memorable.Kind regards. SJ
Hello Azhar, thank you very much for your kind and heartfelt review, especially in respect of our lettings consultant Kay. Your sentiments will be sure to be passed on. Best wishes, Starkey & Brown
5/5
GoogleHave had such a lovely experience with Starkey&Brown, our agent Kay was absolutely brilliant always so lovely, easy to talk to, so helpful and informative. Has made our move as stress free as possible, would recommend all services to anyone! Thank you!
Thank you so much for the lovely review.
5/5
GoogleWe have purchased a house that is up for sale with Starkey and Brown. From our first viewing appointment to all correspondence in between we have received a fantastic friendly service from Amy and the other girls. Thanks for all your help and kind words on our purchase.
Hello Gemma, Thank you for the review! It really means a lot to us, your kind comments will be passed on to our branch manager Aimee. Best wishes, Starkey & Brown
5/5
GoogleKara and Aimee were great kept us informed and updated regarding viewings and interest , very professional and competent . Would recommend them to anyone .
Hello James, Pleased to hear your lovely words regarding our branch and assistant managers Aimee and Kara, your comments are very much appreciated and your words will be passed on. Best wishes, Starkey & Brown
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Starkey & Brown's North Lincolnshire office has 253 reviews across two platforms: 243 on Google, 10 on Trustpilot (across the whole business).
Starkey & Brown North Lincolnshire is rated 4.8 out of 5 across all 253 reviews, and 4.9 out of 5 on Google from 243 reviews.
Starkey & Brown North Lincolnshire, 1 Oswald Road, Scunthorpe, DN15 7PU, North Lincolnshire, DN15 7PU.
