Life Residential North Acton reviews

★★★★★ 5/5

Google

I had a great experience with Life Residential throughout the letting process, would like to appreciate Musawer Wafa, he's extremely professional and goes out of his way to ensure all enquires are dealt with to the satisfaction. Keep up the good work and thanks for all the help!

Kanishk · 17 June 2020

★★★★★ 1/5

Google

Good evening, I am writing because of my friend Catherine, who moved to a new flat a month ago. This is such a bad agency, I heard so many complaints about Bernard particularly (if I spell the name correctly). He lied to her and then just passed the responsibility to another manager, but after the problems were not solved, except the washing machine, which was installed with a huge mess around the flat and people who installed the machine damaged the furniture and did many scratches to the floor. I can imagine that this agency will now force her to pay for this when it was not even her fault. Such a shame for this company. Such unprofessional guys

Emilija · 17 June 2020

★★★★★ 5/5

Google

Carlos DaSilva and the team at Life Residential havve been amazing throughout my rental journey. He has been there every step the way which was very important being a first time renter in london. I would highly recommend life Residential to anyone consider renting or buying a property.

Leroy · 17 June 2020

★★★★★ 5/5

Google

This is our second time using Life Residential (LR). LR can quickly find us a new tenant. Bruce has followed our case closely and kept us informed of all details. The new tenant moved in as smoothly as scheduled. We are happy with the service provided by LR.

Kam · 17 June 2020

★★★★★ 1/5

Google

Hello there, I am a friend of Catherine, who started to rent a flat through this agency a month ago. I want to inform anyone who wants to rent with the agency, please do not. I heard so many complaints about what this agency did to my friend, that it is a real shame for this company. Just to let anyone know, never deal with Bernard manager. He was in charge of the flat from the beginning, then he decided to give the responsibility to another manager. He is not a professional at all. What happened was that my friend and him and also the cleaning service agency agreed that after the cleaning service, the cleaning ladies from the Polland would ring the office and Bernard would come and close after them the door, or at least somebody from the agency, because due to his fault and another colleague, this agency did not have a separate key to the flat. Then my friend received a call saying that her flat is open and when she called Bernard, he was laying that he did not agree on anything and he is not even in London. What a shame! When you actually have evidence that he has been lying over the phone about that he is not in London, as his colleague told that actually, he was, so that these ladies just went without closing the door and also they did not clean the flat at all. And it is not the end of the problems!

Viktoriia · 17 June 2020

★★★★★ 1/5

Google

Hello everyone, I am a friend of Catherine, who started to rent a flat through this agency a month ago. I want to admit that this agency is worst I have seen in London, please never deal with them. They promised my friend that they will change the washing machine and fridge and also the electricity and furniture as it is not in a working condition, but after one month they were only capable to change the washing machine with full of scratches on the floor and damaged the furniture. And it is not the end of the problems. What a shame for this agency !

Farrukhbek · 17 June 2020

★★★★★ 3/5

Google

At the moment I give 3 star due to some complications with managing the property. I had my first viewing with Amrita and second one with Bruce. With Amrita I had a nice viewing and had a nice back and forward with email in reasonable timing response, however I was told the possibility to remove items from the property which I found out to be not 100% true or with lot of complications after I've asked the removal of nothing really complicated that Kitchen utensils and bedroom sheets, duvet ect. I think need more attention to detail to house inventory condition as it might be not a pleasant thing to have it on the corner waiting for its removal and maybe not. My second view with Bruce about the actual visit of the flat that I was more interested in was nice, however a bit in a rush twice due to agency other appointments which is understandable but frustrating at the same time. Hope my problem will have better results in the next hopefully days or week with my possible revaluation on this review.

Nicholas · 17 June 2020

★★★★★ 1/5

Google

Hi there, my name is Valeria, and I am a friend of Catherine. She rented a flat through this agency a month ago. From my side I can advise potential rental seekers agencies not to deal with this agency because they do not meet their job expectations at all. As a lawyer, I can see that there are some aspects of the contract which has not been fulfilled at all. Therefore, there is a question coming up. Why my friend paid the upfront payment without satisfying her needs at the primary level? The agency has already been given a month for dealing with all issues. However, it did not solve these problems, and therefore the investigation can take action.

Valeria · 17 June 2020

★★★★★ 1/5

Google

Good evening, I am writing because of my friend Catherine, who moved to a new flat a month ago. I am very sorry to hear that she had such a bad experience with your agency. She is a student and also working at the same time, you can imagine that it is not easy to deal with everything at the same time and you make her life even harder! You have to improve your service and the staff management team, because people who do work here do not meet the expectations and therefore creates a very negative experience about Life Residential agency overall. Such a shame that you did not do anything in one month and now you are telling her that the fridge will not be changed, however before the moving date you and she agreed on this. Will never recommend your agency to anyone, disappointing.

Илья · 17 June 2020

★★★★★ 5/5

Google

We rented a studio in London for 9months through Life Residential. The treatment throughout was highly professional. The processes are clear and transparent. The staff are well-trained and very helpful. Our property was managed by Mahrokh and she was really helpful, particularly for closing out at the end the contract. I am generally very sceptical/disappointed by client services. Often there is the promise of service during the selling phase which then evaporates after the deal is done. But we were super happy with the way Mahrokh & team dealt with things from the Life Residential side.

Chris · 17 June 2020

★★★★★ 1/5

Google

Avoid at all cost. After signing a tenancy agreement and paying the whole thing UPFRONT! we have been having with incompetent and lazy managers and staff. Our flat was handed over a day late to start with. No apologies given. the flat was in a state! The vacuums cleaner was broken and after mentioning this we were told to purchase a new one and we will be reimbursed within a week. After many many email/phone calls/voicemail its been nearly 2 months and they still come up with excuses. it took us a visit to their head office to try and get this sorted. As stated they are lazy liars and incompetent. Just know as soon as you pay them then they will ignore you and treat you like trash.

Local · 17 June 2020

★★★★★ 4/5

Google

Farah Karimi has been very responsive in getting the issues sorted after she became my property manager. She was quick in turning around with emails during my move out and everything related to it. Thank you!

Sandhya · 18 June 2018

★★★★★ 5/5

Google

Great experience so far renting with Life Residental. Cristina has always helped us promptly with any issues that arose from the flat and has been very helpful!

M · 17 June 2023

★★★★★ 5/5

Google

Noor El Chamcham has regularly helped resolve issues. I am thankful for his timely and professional management of the property. Another positive experience with Life Residential. Thanks!

Paul · 17 June 2023

★★★★★ 5/5

Google

I rented a flat in a new build in Poplar from them in their capacity as managing agents. They have been very responsive to breakdowns around the flat and even when I was dealing with emergencies. In particular, my property manager has been very helpful. Thank you.

WK · 17 June 2020

★★★★★ 5/5

Google

It was an absolute pleasure to be dealing with LiFE Residential. Exceptionally helpful and efficient team. My special thanks go to Amrita and Bruce. Thanks to them, we managed to secure a flat in less than a week, and that is despite the recent bank holiday! Best!

Artur · 17 June 2020

★★★★★ 4/5

Google

Happy with the repairs and maintenance works which are arranged by LIFE Residential on my apartment. The place is managed in a neat and tidy manner

Ming · 17 June 2023

★★★★★ 5/5

Google

Had Jack Piggott as our property manager, is quick to respond and is willing to help facilitate our schedules when something needs fixing. Felt everything was under control working with him. Thanks Jack!

Hampus · 18 June 2019

★★★★★ 5/5

Google

My property manager Cassandra Asak is outstanding, very professional, great communicator and an asset to Life Residential.PositiveResponsiveness, Professionalism

P · 27 August 2022

★★★★★ 5/5

Google

My property manager Noor El is quick to respond, handles communications with the landlord smoothly, effectively follows the issues and efficiently helps to resolve them.

Can · 17 June 2023

★★★★★ 5/5

Google

It was an absolute pleasure to be dealing with LiFE Residential. Exceptionally helpful and efficient team. My special thanks go to Amrita and Bruce. Thanks to them, we managed to secure a flat in less than a week, and that is despite the recent bank holiday! Best!

Arthur · 24 December 2019

★★★★★ 1/5

Google

I have chosen one star for lack of zero stars. By far the worst and dishonest letting agent I have ever had to deal with. It is a shame that they are allowed to do business. One thing it is clear about this agent; they do not operate in good faith, and they will try to attack your security deposit with arbitrary fees, and it is there very little you can do except hiring lawyer (which will cost you more money than just paying out the fees).

Marco · 18 June 2019

★★★★★ 1/5

Google

I called a couple of times, they wrote down my name, but never called me back. I haven't even been asked what properties am I looking for. Then one time Eduard the manager in North Acton picked up the phone and he booked me in for a view at one of the properties and he didn't even showed up. I called the office asking for him and they told me he is off for the day, but no one else cared enough to come and show me the property instead of him. They told me the booking is not in their agenda. I left him a voicemail, it’s been over a week now, and no phone call, I mean at least to apologise. Worst experience ever!

Elena · 18 June 2019

★★★★★ 5/5

Google

Shaila Khan from Life Residential was very persistent and helpful in dealing with a complicated hot-water issue we had in our apartment. She was always very polite and patient throughout the whole process while keeping things under full control. It was my pleasure to be dealing with Shaila.

Evtim · 18 June 2019