Every review we hold for the Normanton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently purchased through Richard Kendall, and are very grateful to have had such support and friendly staff to talk to throughout the process. They helped us immensely despite working with truly terrible solicitors on our end, being friendly and approachable, whether in person in Wakefield, on the phone, or via email. They happily passed and received messages on behalf of ourselves and the seller, and never once made us feel unwelcome when doing so. We mainly dealt with Karen, who was proactive and helpful throughout our very long purchase. I could not recommend using Richard Kendall enough and hope to have the pleasure of doing so myself in the future.
Ethan · 29 June 2024
Agent replied · 28 August 2024
Thank you for taking the time to leave a review for Karen. It really is appreciated.
★★★★★ 5/5
GoogleJust like to say thank you so much to Sarah at Richard Kendall - although not selling through them and just purchasing, she couldn’t do enough for us and kept us informed and chased stuff without even asking - she kept it super stress free and would recommend anyone to use them if they are selling their property. Thanks so much Sarah!
Aaron · 20 March 2025
Agent replied · 12 April 2025
We are thrilled to hear that Sarah went above and beyond to keep you informed and make your purchase as stress free as possible. Thank you for the review.
★★★★★ 5/5
TrustpilotSeamless First-Time Buying Experience
I recently had the pleasure of purchasing my first home through Richard Kendall. As a first-time buyer, I was initially a bit overwhelmed by the whole process, however my estate agent, Karen Majewsko, made the entire journey smooth and stress-free. She navigated me through the various hurdles, ensuring I was well-informed and prepared at every step. My thanks to Karen for making my first home-buying experience a positive one, and I would highly recommend Richard Kendall to anyone looking to buy or sell a home.
Peter · 14 June 2024
Agent replied · 24 August 2024
Thank you for leaving a review for Karen.
★★★★★ 5/5
TrustpilotRichard Kendall are the way to go
We had a tough sale and purchase due to buyer pulling out but Richard Kendall found us a new buyer and we ended up with our dream house. The communication and hard work from Karen Marijewko at the Wakefield office was amazing all the way through and she helped us make this happen. Can’t thank her enough. Definitely use Richard Kendall to sell your home.
William · 19 May 2026
Agent replied · 27 May 2026
Thank you so much for your wonderful review.
We are delighted to hear that, despite the challenges along the way, Karen was able to support you and help get everything back on track. Finding a new buyer and still securing your dream home is a fantastic outcome.
Clear communication and hard work make all the difference in situations like this, so it is lovely to know Karen was there for you throughout.
We will be sure to pass your kind words on to her.
Thank you again for choosing Richard Kendall and for your recommendation.
★★★★★ 5/5
TrustpilotHuge thank you to Mandy Bennett at Richard Kendall for her guidance and support!
Mandy Bennett is absolutely superb and really helped us out when buying our new home in Yorkshire.All kinds of issues came up elsewhere in the chain, and Mandy dealt with them all with patience and kindness. Mandy was always happy to help explain the process and absolutely went above and beyond to make things right for us. She was professional and friendly throughout, even under occasionally challenging circumstances. Highly recommended!
John · 20 November 2024
Agent replied · 26 December 2024
Your kind words have made our day, thank you for leaving a review for Mandy and enjoy every moment in your new property.
★★★★★ 5/5
TrustpilotI always spoke to the same person who…
I always spoke to the same person who knew the progress or challenges that we came across. I didn't have to repeat myself because I had Mandy who was always keen to help and get things moving. Mandy made this experience great, by being patient and keeping me updated on everything as it was happening. Mandy always informed me of progress and when I went to collect the keys for the house I purchased, Mandy gave me a lovely welcome gift that Richard Kendal give to buyers and this was also a lovely touch. It's been smooth and timely from offer to completion, I would recommend Richard kendal to anyone.
Julie · 6 June 2024
Agent replied · 15 June 2024
Thank you for taking the time to leave a review for Mandy at the Ossett office. It really is appreciated.
★★★★★ 5/5
TrustpilotHuge thank you to Elizabeth Cooke
Huge thank you to Elizabeth Cooke. Out of the whole process you were by far the most helpful and I really appreciate all your time. You helped make a very stressful time easier, highly recommended.
Rebecca · 18 December 2025
Agent replied · 24 December 2025
Thank you so much for your kind words. We are really pleased to hear that Elizabeth was able to support you through what can be a very stressful time. Her dedication and willingness to go the extra mile are things we value greatly, and she’ll be delighted to know how much you appreciated her help.
★★★★★ 5/5
TrustpilotThank you Amanda
We recently completed the purchase of our new home with Amanda at Richard Kendall. It was a really lengthy and stressful process due to our buyers pulling out at the very last minute and causing us significant delays in the chain, but Amanda held everything together at her end to ensure we were able to keep our dream home and not loose it. She was fantastic at keeping us updated, and also chasing solicitors when needed as we all know they dont rush. I would highly recommend Amanda, thank you so much again x
Sophie · 29 May 2024
Agent replied · 15 June 2024
Thank you for taking the time to leave a review for Amanda
★★★★★ 5/5
TrustpilotOur weekly point of contact
Our weekly point of contact - Karen Marijewko - was what made the experience so good. She was highly efficient, knowledgeable, direct and friendly.
They were also the only estate agents who didn't try and push us towards the auction option - which clearly benefits the agent more than the seller.
David · 19 August 2026
Agent replied · 22 September 2026
Thank you for such a kind review. We are delighted that Karen was such a strong point of contact for you, her efficiency, knowledge and friendly approach are exactly what we'd hope to hear. We will be sure to pass your comments on to her. Thank you for choosing Richard Kendall.
★★★★★ 4/5
TrustpilotWe have just completed on our first…
We have just completed on our first home from Richard Kendall. Karen Marijewko was a delight to deal with all the way through and kept us sane when we were worrying about the solicitors! She was friendly, helpful, reassuring and just a general joy to have on the other end of the phone. Thank you Karen! Overall when it came to viewings (we viewed 2 properties with Richard Kendall) it would have been beneficial if the people who show you round know more about the property - they are just there to open/close, whereas we would have liked someone who knew more about the property and could answer our questions there and then without us having to contact the office, seemed a bit of a strange way to do it but overall a good experience and we love our new home. Thanks again Karen for all your help.
Dani · 4 May 2024
Agent replied · 15 June 2024
Thank you for leaving a review for Karen.
★★★★★ 5/5
TrustpilotOutstanding Service
The service received from Richard Kendall Estates Wakefield, particularly from Grace Wassell, has been outstanding. They were not the agent I used to sell my house but kept me updated constantly on the house I bought. I would certainly make use of them next time.
Sandra · 16 September 2026
Agent replied · 21 March 2026
Thank you so much for your wonderful review.
We are delighted to hear that Grace and our Wakefield team provided such an outstanding service throughout your purchase, keeping you regularly updated even though we were not acting on the sale of your own property. It means a great deal to hear that you would choose Richard Kendall for a future move. Thank you again, and we wish you all the very best in your new home.
★★★★★ 1/5
GoogleAs a first time buyer they were very pushy and condescending (mainly Karen)... felt as though they were trying to force my hand. On the moving in date very un-helpful with queries raised, another member of staff rang me to advise keys were ready and was laughing down the phone when I answered... Some other staff were pleasant when I spoke with them on the handful of times.
S · 2 April 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave your feedback. We are really sorry to hear that your experience did not feel supportive, especially as a first time buyer. Moving home should feel clear and guided, not pressured, so it’s disappointing to read this. We take comments about our team seriously, particularly where you have mentioned feeling that communication came across as pushy or unhelpful. That’s never the standard we aim to deliver, and we will be addressing this internally with the team involved. To give some context, your purchase involved a number of changes and challenges throughout the process, including renegotiations and timings linked to surveys, lending updates and the wider chain. Our role is to keep all parties informed and try to move things forward, but we recognise that this can sometimes feel overwhelming, especially if it’s your first purchase.
It’s positive to hear that some members of the team were helpful during your interactions. We would really welcome the chance to speak with you directly to better understand your experience and see if there is anything further we can improve. If you are open to this, please feel free to contact us at normanton@richardkendall.co.uk
or call the Normanton office.
We wish you all the best in your new home and thank you again for your feedback.
★★★★★ 5/5
TrustpilotFabulous service from start to finish!!
Fabulous service from start to finish!The valuation provided by David was very thorough and informative, and from that point the secretaries (Kirsty and Sophie) made sure the house was on the market quickly.Karen looked after my property and from her first vendor contact call she kept me updated the whole time, she provided me with suggestions on how best to market and sell the property and thanks to this within the month my property went from not on the market to sstc.The sales process can be a stressful life event but with the kindness and compassion shown by Karen, and the Wakefield office this sale has been made easy.
Simone · 12 April 2024
Agent replied · 15 June 2024
Thank you Simone for taking the time out to leave this review for the staff at Wakefield.
★★★★★ 5/5
GoogleThank you to Sarah and all the team at Richard Kendall Estate Agents, they were so efficient and on the ball we couldn’t have asked for a better service. Thank you so much for helping to sell our home so quickly.
Ian · 24 September 2025
Agent replied · 24 October 2025
Thank you so much for your kind words. We are delighted to hear that Sarah and the team provided such efficient service and were able to help sell your home so quickly. Your feedback means a lot, and we will be sure to share your thanks with everyone involved.
★★★★★ 5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish. Richard Kendal helped us to rent a house. It's been a first time experienced for us in the rental of a new place via Richard Kendall at a local branch at Horbury and Jessica Judd was very supportive, friendly, professional and polite throughout the whole process. Jessica is a real credit to her company and I would definitely use the services of Richard Kendal again in the future.
Monica · 13 July 2024
Agent replied · 24 August 2024
Thank you for the review, in particular for Jess.
★★★★★ 5/5
TrustpilotI have been meaning to write a review…
I have been meaning to write a review for a while.We moved to Wakefield 10 years ago. We rented our house through the Horbury office. Always helpful and get back to you.Then we started looking for our 1st bought home 7 years ago. When viewing, Richard Kendall always get back to you. Other agents don't always. I would say 50/50. But Richard Kendall without fail. The buying process was smooth with them.When we came to sell, we didn't go anywhere else, because above all customer service is king. We didn't even compare prices as we knew we would go with then whatever. That is what a great brand does.Bought our 2nd house with them and Catherine, Lucie and especially Melanie were always helpful and understanding.Richard Kendall are not just a great estate agent. They are a great business with customer service at the heart. This is why they are so successful.Thanks.
Chris · 23 March 2024
Agent replied · 15 June 2024
Dear Mr HaighThank you so very much. This is every Estate Agent's dream review. It encompasses everything that we look to achieve every day and we are so very grateful that you have taken the time to let everyone know your experience.It really does mean everything to the Richard Kendall family.Thank you
★★★★★ 5/5
TrustpilotRichard Kendall were marketing the…
Richard Kendall were marketing the property that we have recently purchased. Liz was looking after the sale and she kept me updated every step of the way with weekly calls. Any queries were dealt with quickly and efficiently and her communication between ourselves and the vendor was excellent. I had more contact from her than I did from the estate agent who was marketing my property. I would recommend anyone using Richard Kendall to sell a property requests for Liz to handle the sale!
LB · 20 March 2024
Agent replied · 15 June 2024
Thank you for leaving a review for Liz
★★★★★ 5/5
TrustpilotFantastic service
This is not the first time I have used Richard Kendall’s. Having moved plenty of times over the years I have always been so happy with the service I have received. The ladies looking after my property, Shireen and Catherine was amazing. They took care of everything for me, updating me with what was next at every stage. I cannot rave about this estate agent enough. I hopefully have found my forever home now, but highly recommend to anyone looking to move home.
Sheila · 19 March 2024
Agent replied · 15 June 2024
Thank you for leaving a review.
★★★★★ 5/5
TrustpilotExcellent Service:We have been trying to sell out for two…
We have been trying to sell out for two years with a different estate agent. We made the decision to change to Richard Kendall’s a few months ago. Right from the start we had nothing but first class service. Especially from Elizabeth Cooke who was our designated contact. She is the most friendly, conscientious, professional person. Nothing was too much trouble for her.
Customer · 30 April 2026
Agent replied · 27 May 2026
Thank you so much for your wonderful and heartfelt review.
We are absolutely delighted to hear that changing to Richard Kendall made such a positive difference to your moving experience after such a long journey trying to sell your home.
Elizabeth will be so pleased to hear your kind words. Building trust, keeping you regularly updated and making you feel fully supported throughout is exactly the service we aim to provide. It is especially lovely to hear that you felt you were speaking with a friend along the way.
We are also grateful for your kind comments about the wider Wakefield team and their professionalism and support throughout the process.
Congratulations on completing on both your sale and purchase yesterday. We wish you lots of happiness in your new home and truly appreciate your recommendation.
★★★★★ 5/5
TrustpilotExceptional Service
We found our new house through Richard Kendall Estate Agents and had the pleasure of working with Karen Marijewko during the purchase of our new property, and I cannot express how impressed I am with her professionalism, dedication, and expertise. From start to finish, Karen went above and beyond to ensure a smooth and stress-free experience.Karen’s communication skills are outstanding. She kept us informed at every stage, promptly responding to emails and calls. Her transparency and honesty made us feel confident and well-informed throughout the entire journey.Thank you, Karen, for making our property purchase a delightful experience!
Barry · 4 March 2024
Agent replied · 15 June 2024
Thank you much for taking the time to leave this review.
★★★★★ 5/5
TrustpilotHighly recommend Richard Kendall and in…
Highly recommend Richard Kendall and in Particular Amanda Holt who has been brilliant throughout the whole process, she is both friendly and professional and has kept me updated weekly. The process has been so smooth, there is an online tracker which means you know what is happening at all times and I would certainly use them again for any future sales. Thank you.
Charlotte · 18 December 2024
Agent replied · 26 December 2024
Thank you so much for your glowing review. Your recommendation means the world to us, and we’d be delighted to assist you with any future sales. Thank you again for choosing Richard Kendall.
★★★★★ 5/5
TrustpilotBig thanks to Kendall's
Cath and Shireen were very helpful in getting this sale over the line.Their approach to assuring customer satisfaction was exemplary. They were great communicators and explained what was happening at every step over the year it took to sell the property.It's true to say a shorter experience would have been more agreeable however I can't put them at fault for that. I can add that the valuer, David, was good at his job and not at all "pushy"; a definite plus in an estate agent!
Tony · 29 February 2024
Agent replied · 15 June 2024
Thank you for leaving a review for Catherine, Shireen and David. It really is appreciated.
★★★★★ 5/5
TrustpilotWould highly recommend
Jessica oversaw the process of us securing our rental property. From start to finish she was professional, always responded quickly, kept us informed the entire way and was genuinely lovely to deal with. So much so, my partner and I have decided once the time comes to purchase our first property we’d definitely want to buy through Richard Kendall. However, everyone we spoke to within the Richard Kendall office in Horbury was equally lovely and informative.
Kendra · 16 May 2024
Agent replied · 15 June 2024
Thank you for leaving a review for Jess.
★★★★★ 4/5
TrustpilotLeah was very helpful and had lots of…
Leah was very helpful and had lots of patience particularly as things took a bit of time. However original photos could have been better.
AJ · 9 February 2026
Agent replied · 21 March 2026
Thank you for your review and for your honest feedback. We are really pleased to hear that Leah was helpful and patient throughout, especially while things were taking a little longer than expected. We will make sure your kind comments are passed on to her. We also appreciate your feedback regarding the photos, as this is always helpful for us to review and improve. Thank you again for choosing Richard Kendall and we wish you all the very best moving forward.
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