William H Brown Select Norfolk reviews

★★★★★ 5/5

Google

The service provided has been quick, efficient and professional. The guys delivered on everything promised and the the after sales has been a pleasure to deal with. Super quick turn around from valuation to getting my property live on the market. Offer was accepted and property was STC within 6 days! Every member of staff I've dealt with couldn't be anymore friendly or helpful. Recommended highly.PositiveResponsiveness, Professionalism

Adam · 24 August 2021

★★★★★ 5/5

Google

I am delighted with the work of Fabio Almeida from Norwich Bank plain office in the process of taking the let of property in Norwich. He has cooperated very well and is clear in the process. Thank You Fabio for the support.

Katturi · 26 January 2024

★★★★★ 1/5

Google

Edit: as i said before - robot will ask me to write email...fail. Proves they don't read reviews, robot does. Very bad experience. Applied to numerous properties - NOT even once they contacted back to say it's been let agreed, DIDN'T offer to register interest or anything like that at all! Thankfully, I read about then on norwich reddit group and decided to avoid like a plague. You'll probably see a reply to this message saying (in automated AI voice) : "we're sorry yada-yada, write to our email .." - this just confirms they want you to put extra effort as they want to do the bare minimum and cant be bothered to improve service for years. Not even once I've seen genuine reply from the agency... their bot is replying for the sake of boosting their google page SEO... read about this agency on local group and you'll understand why it's worth looking elsewhere

Art · 26 July 2024

★★★★★ 4/5

Google

So I have very mixed feelings about my dealings with WH Brown - I am not happy with their lettings department for letting out our property. Communication has been extremely poor and we still haven’t concluded on some outstanding issues with our last tenant! He moved out in September! However I have to give a special mention to Daniel Siggins who has been my after sale point of contact. He has regularly kept us up to date on the progress of our sale going over and above to bring the sale to a completion (which it still hasn’t achieved unfortunately) sadly I hear Daniel is off to pursue a legal career and wish him all the best. I just hope his predecessor is able to give the same high level of customer care and service that Daniel has. Thank you Daniel

Andrea · 24 August 2023

★★★★★ 5/5

Google

I have been actively looking for a rental property for the past 4 months with no succcess until I met Fabio. I cannot explain how grateful I am to have come across him. Having being in contact with numerous other agents and being given near to no help or advice it was amazing to have found Fabio. I am moving from London to Norwich and other agents have not been very accommidating or understanding of my personal situation and urgency. He is so genuine and gave great honest advice and help. As I was time constricted he promised he would be quick and he kept his word. He works out of hours and even on his days off to find me the perfect property within days. Thank you so much Fabio.

Pin · 24 August 2023

★★★★★ 5/5

Google

Ed Frost is the man to go to! About a month ago he showed me around a property and I told him the type of thing I’m looking for. From then onwards he was absolutely top notch, giving me a call whenever things popped up, booking me into viewings, and overall felt extremely trustworthy and that he had my best interests as a number one priority. A month later I’ve found the perfect place and just put down a holding deposit, this has been the best experience I’ve had with an estate agents so far and it’s all down to him!

James · 24 August 2023

★★★★★ 1/5

Google

Went in yesterday to talk about mortgages and to view a house which we both tried to book but due to them wanting to see us first to compare mortgage rates we went in, almost felt impossible to book a viewing without them wanting to see us first to compare. Bearing in mind I called up the day before to see if the viewing was going ahead which they said they will get it sorted. So the day come we go in and no one had any idea of us actually going to view the house!!! Which we was very annoyed about as that's what we booked for in the first place to find out 15 minutes later that the people selling the house had an offer last week and is now processing this!!! Fair enough the guy we spoke to vue phone was on holiday but the communication within the team was very poor! Tried to show us different properties which they said wasn't on the market yet which later we found was... waste of our time and lack of communication!!!!

Shaun · 24 July 2024

★★★★★ 5/5

Google

My wife and I have had Fabio helping us with our move to Norwich and he has been so helpful. The whole branch have been very professional and patient but Fabio especially has really put a lot of care into helping us move. It is our first time renting and he has been so patient and answered all of our questions and been so friendly across the whole process. Brilliant customer service and knowledge of the process all around!

Rowan · 2 August 2024

★★★★★ 5/5

Google

Lewis Osborn has been fantastic to deal with. He listed to what we said we needed in a home and worked really hard to find us a property. He always kept in touch and kept us up to date with properties coming to market that met our criteria (which he always got spot in), with his help we found our forever home!PositiveResponsiveness, Quality, Professionalism, Value

Giselle · 24 August 2021

★★★★★ 5/5

Google

Had a great experience- specifically Harrison and Buster were really helpful to find us our next flat. Went above and beyond to find us what we needed! Thanks guys!

Scarlett · 16 August 2024

★★★★★ 2/5

Google

Very disappointed! We found a property advertised on Rightmove that needed a fair amount of work and we thought that was reflected on the price it was advertised at and was one of the few properties that was in our budget. I phoned them up to book a viewing ASAP and I was asked a lot of standard questions and they were helpful on the phone. But somehow the agent on the phone failed to know that the property was auction but was NOT advertised anywhere as an auction property. We are absolutely gutted and are back to square one.

Kieran · 24 June 2024

★★★★★ 5/5

Google

Thomas provided a brilliant service all the way through sale. Kept me up to date and constantly chased up inquires for me would definitely recommend.

Sophia · 19 March 2026

★★★★★ 5/5

Google

When I recently had to sell a property quickly I was advised by the excellent Adam Lynch of William H Brown. He listened to my needs and concerns and gave the best advice for my particular circumstances. I ended up using the Modern online auction method of selling and Willian H Brown handled the marketing impeccably. I had an offer on the house within 5 days and the whole transaction completed in under 2 months. This would not have happened without Adam's excellent advice and some great marketing. Thanks to all at Willian H Brown.

Greg · 25 May 2024

★★★★★ 5/5

Google

I'm so impressed with the service, I dealt with Courtney from the Norwich branch who was absolutely brilliant, she kept us in the loop all the time, and did all that she could to help on our behalf. Thanks for your good service

Dawn · 28 September 2023

★★★★★ 5/5

Google

I had an amazing experience working with WH brown, especially working with Buster Blore, Lewis Styles and Holly Petherick to secure my new accommodation.

Christan · 16 March 2026

★★★★★ 5/5

Google

Harrison was a huge help when it came to my move. 5 star service, 5 star guy!

Wali · 4 January 2025

★★★★★ 5/5

Google

Ethan, Gordon and Andrea were super quick and helpful at getting us a house! They dealt with us being unsure, going on 20 million viewings and assured us the whole way through. Now we have a sick house and we couldn't be happier!

Aleksandra · 24 August 2023

★★★★★ 5/5

Google

I sold my flat with W.H. Brown and buying with a different estate agent. Daniel.S who was dealing with my sale was great. Due to the scenario of the property we were buying I needed things moving quick and updates, Daniel was very quick to email back with information, or even requesting I could chase to help. I can not fault how he helped and always ready to aid and answer. Thank you Daniel.S

Phil · 24 August 2023

★★★★★ 5/5

Google

Tristan came well prepared and with the information he gave we felt we could safely choose the modern auction. It sold over the reserve and the modern auction gave us more security it wouldn't fall through before completion. We feel we made right choice. Well done Tristan and the team.PositiveResponsiveness, Quality, Professionalism, Value

Austin · 24 August 2022

★★★★★ 5/5

Google

Buster was quite helpful with the process and provided appropriate answers to our questions. … More

Utibe · 17 December 2025

★★★★★ 5/5

Google

Massive thank you to Phil Burrows at the Norwich branch for all his help on my latest purchase. Many hurdles and calls made but he never stopped pushing, thanks again Phil great work 🙌🏻 …

EUAN · 26 January 2024

★★★★★ 1/5

Google

I am so disappointed with the agent I think his name was Zachary Robertson of this company. Total discrimination. we were invited to an inspection to rent a house. The agent greeted us by saying: you have 2 minutes to look at the house because I don't have time. We looked at the house so quickly and said we loved it. He realized that we were not English, and the form he had prepared for us, he simply put it in his bag. said to call the office and have them send us an online form. The agent from the office was surprised why we didn't fill it out on the spot and asked us to wait while he talked to him. After which he said that he could not send us an online form and would put us on a waiting list. when we arranged the viewing appointment we were asked if we have good credit history can we provide guarantors all the answers were YES WE WILL PROVIDE EVERYTHING YOU REQUEST AT THE APPOINTMENT. I will not leave it like that, I will seek my rights, because three working people we wasted time and money with you, as well as the feeling that you are discriminated because you are a foreigner.

Neli · 26 March 2024

★★★★★ 5/5

Google

Courtney and the team at William H Brown have been completely fantastic and above and beyond for us on a really difficult sale. I don’t think anyone has ever given such good service and I can’t thank or recommend them enough.

Sally · 30 August 2023

★★★★★ 5/5

Google

Bought my property through with William H Brown . I am new to the area and found the whole team very helpfull and informative in my search for a home ..A big thankyou to Phil who I dealt with once the sale was agreed . I cannot speak highly enough of him , his communication was excellent and he kept me updated throughout every stage of the process . I heard from him more than my own conveyancer !. When there were any issues he dealt with them promptly and efficiently and was a great go between Vendor myself and Solicitors , well done Phil and wish you all the best in your future endeavours .

Adam · 25 February 2024