Trusted Agent profile · Norwich
★★★★★
481 reviews across 1 platform
5 Bank Plain, Norwich, NR2 4SF
William H Brown Select's office in Norwich, at 5 Bank Plain, is rated 4.2 out of 5 across 481 reviews on 1 platform, including 481 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. William H Brown Select hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleMogan and Samantha are amazing to work with, I would recommend.
Thank you so much for your kind words! We're thrilled to hear that Mogan and Samantha made your experience enjoyable. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBuster did a great Job at finding a house quickly and efficiently, within two weeks he found us a house, processed the paperwork and had us moved in! He was always available to answer any questions and did so without any fuss. I’d highly recommend William H Brown as an letting agents if you want a no hassle experience.
Thank you for your kind words! We are thrilled to hear that Buster provided you with a quick and hassle-free experience. Our team at William H Brown strives to make the process of finding a home as smooth as possible. Thank you for your recommendation! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe own a property in the outskirts of Norwich that we wanted to rent out. WH Brown Norwich got in touch to manage the tenant find. This is the first property that we are renting out which was newly refurbished with high quality items, newly decorated, new flooring, carpets and curtains all around, in a peaceful residential area, so we were very particular who we wanted to rent the property to. Fabio dealt with process exceptionally from start to finish. He presented to us a number of possible tenants within a matter of days so we had the option to choose the ones that suited us. I cannot give Fabio high enough credit for his professionalism and drive to find the right people for us. He explained step by step what needs to be done and made the processes seamless, problem and stress free. If we ever need to use the service again we will definitely use WH brown and request Fabio. We recommend them to any landlord.
Thank you Panos for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
4/5
GoogleWilliam h brown has been really good for helping me and friends out with finding a 2nd year uni house. Kate who was with us when me and my friend looked round the house was really lovely. And Buster who has been really calm and really … More
Thank you so much for your kind words and for choosing William H Brown for your 2nd year university house! We're so glad Kate and Buster provided such excellent service and helped make the process smooth and enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would like to say a massive thank you to Ethan, Fabio. they have helped us secure our dream property in the city centre. They helped us every step of the way made sure we felt like we are in safe hands. These two members of staff are a credit to the team. Thank you so much
Many thanks for your wonderful 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleBest letting department I have ever rented via, the team were amazing with a special thanks to Fabio! He made the whole process so comfortable and seamless and never stopped smiling, was super helpful and just a great guy. Thanks Fabio! Adam & Manila
Thank you for taking the time to leave us this great 5* review Adam Fowler (Adam). Kind regards, Lucy, Customer Relations.
1/5
GoogleTotally incompetent. Failed to provide letting paperwork in time for tenants to take occupation. The member of admin staff dealing with my paperwork just quit and walked out. It’s like dealing with school children. I do feel sorry for the tenants as the deal did not complete. Property is now with a new agent in Norwich
Hello, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleSuch a great team at William H Brown’s Norwich office. We had a seamless transaction on the sale of our flat. They are always on hand to speak to and always happy to help. Special mention to Adam Mixer, the lister who advised us on the valuation and marketing, and then Russel Hill for his excellent delivery of professional service throughout. Thank you all.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon, Thank you for taking the time to leave review. I will pass your comments on to the team.
5/5
GoogleZak was lovely, really helpful, went above and beyond & gave us a lift to one of the properties. We were only looking at 2 properties but gave us the opportunity to see another which wasn’t on our radar, which we greatly appreciated. Thanks to him we’ve now applied to a property.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleI had Buster helping with my house and he was brilliant! Polite, chatting and helpful!
Thank you for your excellent 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGiles Wilkinson was my Mortgage Services Consultant and was fantastic from start to finish. He kept me updated with emails at each step and also was very informative when helping me choose my mortgage, would highly recommend if anyone needs assistance, thank you Giles!
Lauren Kirby thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleEd Frost was incredibly warm, helpful and energetic when we are visiting the flat for letting today. He was patient in explaining everything even English is not our 1st language. No matter we will get a rental or not eventually, it was a very nice viewing today with Ed Frost.
Thank you for taking the time to leave us your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant service, renting my property was extremely quick and easy and the staff were very helpful, would especially like to thank Harrison and Buster for their help and friendliness + all the staff
Thank you for taking the time to leave us this amazing 5* review Kyle. Kind regards Lucy, Customer Relations.
5/5
GoogleI had a great experience working with WH Brown in Norwich, while I was looking for an apartment. That was majorly because of Zach, who was excellent with his communication and very professional overall. Will definitely recommend to anyone looking for an apartment in Norwich.
Thank you for your outstanding 5* review and recommendation Eseosa. Kind regards Lucy, Customer Relations.
5/5
GoogleFrom start to finish in our three year search and eventual purchase of our next house, Courtney was a delight to work with. Professional, diligent, responsive, and friendly, she helped us to navigate our way through the challenges of locating and the processes involved when we were ready to buy.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI personally had Buster help me out with the process of a flat viewing, he was friendly and very professional, and he answered any questions that I had. Even before the viewing he responded quickly about any queries I had about … More
Thank you for choosing us and for taking the time to leave such a kind review! We're thrilled to hear that Buster provided you with exceptional service during your flat viewing. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAgent was a touch late to the property which meant we had to view a fairly small house with a lot of people. However, Zach (I think) was very polite and professional and answered everyone's questions well. Was quite candid about the difficulties of the market right now and what helps.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood communication, kept us updated throughout buying our first home -thank you
Thank you for entrusting us with your first home purchase! We strive to provide clear and consistent communication throughout the buying process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleEthan has been an absolute star in renting out my HMOs. He’s found tenants quickly and efficiently and he’s definitely gone above and beyond the call of duty even sorting out keys when I was unable. Perhaps best of all he’s always so positive and a pleasure to speak with GM Roxley
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleHighly recommend! Fabio went above and beyond to help us find our dream rent, even working out of hours to fit around our busy work schedules. It was so lovely to deal with someone so genuine and I would recommend him and the rest of the team to anyone looking for lettings.
Thanks for leaving Fabio a review, we will pass on your feedback to him. He is a valued member of the lettings team, and always goes above and beyond for clients.
5/5
GoogleI was very happy with William H Brown’s services. After I sent an inquiry on a flat, Zach called me back almost immediately. When it became apparent that the flat in question wouldn’t work for me due to its no-pets policy, he told me about some other properties that might meet my needs, one of which I was able to view later that day and would, in fact, eventually move into. I visited the William H Brown office a handful of times throughout the renting process. In each instance, I was impressed by the professionalism and friendliness of every individual I encountered. In short, contacting William H Brown connected me with helpful, nice, knowledgeable people who got me into a place I like. I couldn’t ask for much more from a letting agency.
Thank you Talyn for your brilliant 5* review and thank you for your kind words regarding Zach and our Norwich branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleHarrison Gregg and Fabio Almeida are fabulous. Experienced and efficient, they’ve helped me in finding tenants, ensuring each time that proper paperwork is in place and that move-in goes smoothly for both parties. Often working at odd hours to address my calls from overseas and respecting the time difference. I’ve been working with William H Brown for over 10 years getting their services for property management and tenant finding and never had any reason to look elsewhere.
Hi Pooja, Thank you for your wonderful 5* review! We're thrilled to hear that Harrison Gregg and Fabio Almeida have provided you with such excellent service over the years. Your continued trust and satisfaction mean the world to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI worked with Harrison to sort my uni house and it was absolutely brilliant. super speedy and attentive to everything, absolutely perfect experience!
Thank you for your terrific 5* review and for your complimentary comments Lily. Best wishes, Lucy, Customer Relations.
5/5
GoogleQuick to respond and invariably on top of their game.
Thank you for your kind words! We take pride in being responsive and delivering top-notch service. Your satisfaction is our top priority, and we're happy to hear we're meeting your expectations. Kind regards, Lucy, Customer Feedback and Support Team
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Tell us what you need and we'll put you in touch. William H Brown Select hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
