Trusted Agent profile · Newtownabbey
★★★★★
305 reviews across 3 platforms
22 Mallusk Road, Newtownabbey, BT36 4PP
Wilsons Auctions (NI)'s office in Newtownabbey, at 22 Mallusk Road, is rated 3.5 out of 5 across 305 reviews on three platforms, including 251 Google reviews rated 3.8.
Every review we hold for the Newtownabbey office, from every platform, shown as written. First names only.
5/5
Trustpilot6 days ago I wrote a review in anger…
6 days ago I wrote a review in anger which I now regret as the issues I have had did take longer than I anticipated to resolve but have now all been resolved and with a lengthy call from Allan McK he explained as a company how busy they are and apologised for taking a little longer than they should have to resolve the matter never the less they have resolved any issues I have had to my satisfaction and I look forward to buying from them again
1/5
TrustpilotAVOID OR IT WILL COST YOU BIG TIME!!
I have had a number of transactions with Wilson’s Auctions Dublin and can give you my Honest opinion/review. Firstly the deposit is a complete scam as I have waited months at times for it to be returned to my bank account. I have attended many on site auctions to see slippery Ricky and other auctioneers mislead and take fictitious bids from the wall or floor. All cars, trucks, and vans have a non disclosed reserve price on them so it’s a complete waste of time. Not only are you bidding against phone bidders, on line bidders, floor bidders, auctioneers fictitious wall bidders but you have the non disclosure reserve to exceed to be successful. The odds are very much stacked against you to get yourself a bargain. Just watch how many previous so called sold vehicles go up week after week for auction in following auctions. If you are successful in bidding you have the shock of very dubious vat charges on the hammer price along with auction fees +vat surcharge, administration charge, cash handling charge, program/ catalog charge and the hassle to get your deposit back and vehicle documentation. With such questionable practices I can’t understand how this auction house has an auctioneer license not to mention carry out auctions on behalf of the state bodies and some very reputable car main dealers. Avoid before you pay far too much for pure dissatisfaction and disappointment. I have gone to auctions all over Ireland and in the uk and this one takes the biscuit for sure.
1/5
TrustpilotDO NOT TRUST THIS COMPANY
Bought a grade 2 car through Wilsons auctions that turned out to have a red oil light displayed. It also had 2 flat tyres which needed tyre valves replaced, as they wouldnt inflate. After calling out the AA they told us that a degraded wetbelt was the cause. We transported the car back to Wilsons within an hour of purchase but Wilsons wouldn't re-auction it for us, unless we entered it as "sold as seen" and without any reserve. This is the same car they sold us an hour earlier clainming it didnt have any faults. Do not trust this company.
5/5
TrustpilotThis is my second experience with…
This is my second experience with Wilsons auctions and once again their customer experience is first class. I had the pleasure of dealing with Lisa Turnbull again and just like my first time dealing with Wilson’s auctions she was such a big help, thank you. Highly recommend.
5/5
TrustpilotGreat service at Shotton Point
Great service at Shotton Point. Especially Sarah who goes above and beyond to make everything so much easier. Always easy to deal with and never any hassle. Fantastic! I do highly recommend but not to those bidding against me!!!😉👍🏻
1/5
TrustpilotMisleading Auctoin Practices - Buyer Beware
I recently participated in a Wilsons Auctions event and was notified that I had won a vehicle, complete with charges and VAT breakdown. After the bid was upgraded from “Provisionally Won” to “Won,” I reasonably expected the sale to proceed. Instead, I was met with vague responses, delays, and a complete lack of accountability. Despite multiple follow-ups, including formal written requests, I was told the matter was “with the manager”, with no resolution, no invoice, and no transparency. This conduct not only contradicts Wilsons’ own auction terms but undermines the trust buyers place in their platform. As a member of the National Association of Motor Auctions (NAMA), Wilsons should be upholding industry standards, not leaving buyers in limbo after confirming a sale. If this is how they treat winning bidders, I strongly urge others to think twice before engaging.
1/5
TrustpilotHiddens fees
Recently won a car on the online auction and it clearly states online theres no fees for cars over 5000 pound and that all VAT was included, I then received an invoice and they added 10% charge ontop of the price and they also charged me 20% VAT on the charge 😂, I understand if there’s a fee but this being my first time on the auction site, I would expect the information on the website to be correct especially since you expect me to pay a 500 pound deposit. Also for a company that started in Northern Ireland you would expect the fees to be better here were the company was created, 10% fees and VAT on everything over 5000 is robbery Your other sites clearly state there fees and not only that but they seem to be much cheaper than the nothern Ireland brunches,, There’s only one winner in the nothern Ireland auctions and it’s not the buyer or seller.
1/5
GoogleQuick to take your money but take too long to send items. Their terms of service do not liaise with their OWN terms and conditions. They tell you to get a courier within 72 hours or you will be charged a storage fee, but when you call them they tell you they are having delays packaging orders. Terrible service always being passed through different departments to get no resolution.
Hi Rayhaan, Sorry about your experience thus far. Can you reach out to Michael Rennie (02890342626 or michaelrennie@wilsonsauctions.com) and he will look into all matters for you?
1/5
TrustpilotUnprofessional
Sent a vehicle to Wilsons to auction for us. Watched it go through several times, apparently sold each time but the bids were fake, taken off the wall by the auctioneer. Eventually an offer was made which we accepted immediately. We didnt receive payment FOR TWO MONTHS and only after pestering them for it. No paperwork or receipt received, just a bank transfer.
1/5
GoogleTerrible selling experience. Hl got less than half the value of an item despite earlier higher bids.
Hi Nicola, thank you for taking the time to leave us a review. Sorry to hear about your 1 star experience with us. Can you please share more information to feedback@wilsonsauctions.com and we will ensure to resolve this for you.
1/5
TrustpilotNew website truly backwards & they sell out of date beverages
Used them for many years but the car crash of their "new website" is truly awful. Horrifically worse to use than the old one - you can't even search an auction for keywords. Bought beverages from them and discovered they were well past their Best Before date. Wilsons confirmed this and said they would refund but never did despite many, many emails. I just had to write it off as a loss. Can you sell products past their Best Before date without informing customers? Do not buy food or drink from Wilsons Auctions.
1/5
TrustpilotWilson Auction False Wilson's Assured Report and Poor Customer Service…
Wilson Auction provides Wilson's Assured service which validates state of car for buyers. Online buyers rely on this record to inform their bid pricing. However, on purchasing a car, I discovered that the car had 'Check Engine Light On', which was not on their report. On approaching the team, the manager did not reply my email for 1 month, then called to inform me that the assurance only covers up until the car leaves the yard. Neglecting the fact the majority of online buyers send recovery drivers to collect the car and will not bid same price on a car that has 'Check Engine Light On' and one that doesn't. Overall, I employ all prospective online buyers who do not intend to collect car in person to avoid this site, as their vehicle report might not reflect the state of the car and are only covered until car is collected. NB: Car engine light can be cleared with OBD device and will reappear once car is driven (so, either their assessment device was faulty on this occasion or it was a deliberate fraudulent sales scam). Up to you to decide.....Regards, John O!
1/5
TrustpilotAvoid Like The Plague
How have these people even got an auctioneer license? The descriptions in their auction of Ashbrook Garden Centre stock are shocking: very non-specific, incorrect names/numbers, lack of details on dimensions & voltages, vague narratives, spelling errors, no reserves on anything, and prices too good to be true. It is the only online auction house I've ever encountered where you are required to pay a deposit (€200!) to register interest in the auction, and also the only one where you are required to upload personal photo identification. Shame on Ashbrook Garden Centre.
1/5
GoogleTerrible customer service. They’re selling all these high end Rolex hublot watches etc approx £20k value, and they wouldn’t care less about customers. After calling up 4 times requesting some info on a particular lot, the Rolex was being sold with no papers or box so I wanted to enquire whether it even works before placing a bid. Four times I was told someone will be in touch with me with appropriate info, I was contacted back a total of zero times. It’s a pity the staff are so ignorant, some nice stock in there but how can you pay £20k without them even bothering to call you back after 4 calls. Would avoid Dublin branch do a better job.
5/5
TrustpilotAn appreciation
Bought a lot of stuff at Wilsons out of Maidstone branch over years. Hayley is a star. So professional and helpful. David
1/5
TrustpilotTheir website is absolutely shocking at…
Their website is absolutely shocking at the moment, but even normally to register for sales it is nearly impossible, I have been trying for the last hour and it is the same thing everytime. It is buggy as hell, it never seems to go through to the payment page for some reason it is impossible to register a new auction registration on an existing account. To actually do business with they are terrible, they hang onto your deposit and you have to contact them to have it refunded, I suspect this is a scam as the deposits are auction specific so there is no reason for them to hang onto them if you haven't bought anything. They are not accommodating for viewing or picking up, you have a window of a couple days and that is it. I have found Wilsons impossible to do business with and it's my 5th or 6th time trying.
1/5
TrustpilotZero customer service
Company appear helpful when you ring but refer you to email someone. then is unresponsive to emails and don't return calls. Very frustrating when you spend significant money. If you cannot respond in a timely manner then hire more staff. Completely DISRESPECTFUL ignoring your buyers and leaving them in limbo. NOT GOOD ENOUGH.
1/5
GoogleFirst and last time using them online auctions. I paid for my items but nothing confirmed when I can collect. They just keep telling me a backlog. I asked for a refund but they said no - which I’m sure is illegal. BEWARE DONT GO NEAR!
Hi Alva, Thank you for sharing your feedback. We sincerely regret that your experience … More
5/5
TrustpilotI took my Nissan QuashQai on Wednesday…
I took my Nissan QuashQai on Wednesday and it sold on Friday. The staff were really helpful and professional she explained what would happen and what I needed to do. It was very simple and quick as a customer you do very little. The member of staff kept me updated and I got a good result. For a hassle free helpful experience I would definitely take my car here again. Thank you
1/5
TrustpilotShocking after sales & customer…
Shocking after sales & customer services,as a company they really don't care as long as they get their money,wouldn't buy anything from them ever again
5/5
Trustpilotwe have just started using Wilson’s car…
we have just started using Wilson’s car auction in Telford. It’s got to be said Wilsons are very professional. The staff can’t do enough to help you and a very polite and helpful and the standards of cars are very high which is what we’re looking for. first time there on Friday and bought three cars , we will be definitely back the next Friday 👌well done Wilsons keep up the good work👏👏👏
1/5
TrustpilotDO NOT USE THESE CROWD.
DO NOT USE THESE CROWD. FAKE BIDS FAKE BIDS FAKE BIDS SAME PRODUCTS BACK ON THE MARKET A FEW MONTHS LATER
1/5
GoogleUnpleasant staff. I went to collect an item I had won on an online auction. Despite driving 1 hour to the Mallusk Centre and arriving at 10am the woman on reception abruptly told me collections are not open until 11am. Bare in mind there is NO information of the collection process detailed on their website. I also emailed beforehand to ask, but received no response. I decided to wait and at 11pm I walked back into collect my item. On entering there was a staff member mopping the floor and with no other way past, I thoroughly wiped my feet on the doormat before crossing the floor. The staff member gave me a disgusted look followed by a grunt!! At the collection desk, I advised I was here to collect and item showed the pay confirmation email. The staff member looked at me like I had two heads and was speaking another language. He then asked for details I did not have and I explained that other than a payment request and confirmation, I have received no other information. After a long wait he finally returned with my item and I left. Not a pleasant first experience with auctions.
5/5
GoogleA really lovely auction house with very friendly staff. I have found them a pleasure to deal with. All of my enquiries have been dealt with in a timely and extremely personable way. An excellent experience all round.
Hi Emma. Thank you for taking the time to leave us a review with such kind words. We are so glad to hear that you enjoyed your auction experience at Wilsons Auctions and we look forward to having you back soon!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wilsons Auctions (NI)'s Newtownabbey office has 305 reviews across three platforms: 251 on Google, 4 on Yell, 50 on Trustpilot (across the whole business).
Wilsons Auctions (NI) Newtownabbey is rated 3.5 out of 5 across all 305 reviews, and 3.8 out of 5 on Google from 251 reviews.
Wilsons Auctions (NI) Newtownabbey, 22 Mallusk Road, Newtownabbey, BT36 4PP.
