Wilsons Auctions (NI) Newtownabbey reviews

★★★★★ 5/5

Google

Outstanding service, especially James I recently purchased a watch through this auction house and wanted to leave a special mention for James, who was absolutely brilliant throughout the entire process. From the moment I showed interest in the lot, James was honest, patient, and incredibly helpful. He took the time to answer all my questions, sent additional photos and videos, and gave me straightforward advice rather than just trying to make a sale. When things went wrong with FedEx and the parcel was delayed due to a missing label, James stayed involved, kept checking in, and genuinely shared my relief and happiness when the watch was finally located and delivered. You don’t often get that level of personal care and professionalism, especially in auctions. James made what could have been a stressful experience feel supported and transparent from start to finish. Highly recommend this auction company, and if you deal with James, you’re in very good hands.

Shahajul · 16 March 2026

★★★★★ 1/5

Trustpilot

Bought a car and wouldn’t buy again

Bought a car and wouldn’t buy again. Try to pay for it and never got a call or invoice from the company. Then suddenly the next morning I got a text saying I was at risk of losing the car because I didn’t pay. Collected the car and there was rattling noises coming from the engine, it later turned out the engine vacuum pump was missing. There was no information of the car being faulty or having any noise from the engine when buying. Rang the customer service to confront them about the issue and they just said it was my problem now. All I will say is very quick to take your money and then go silent after that. Car was meant to be in perfect condition and turned out it was far from that. I will never buy from them again and I definitely wouldn’t recommend. Even if it all looks perfect it most likely isn’t.

Darragh · 6 March 2026

★★★★★ 5/5

Google

As someone familiar with auctions, I would recommend the Wilsons Auctions Mallusk property auction team. The bidding registration process was clear and straightforward, and the auction was well-run and efficient, with purchase prices in line with general market values. Amber and Phil were friendly, professional and attentive throughout, which made the experience reassuring and positive. Overall, a well-managed and efficient process. Many thanks to the team.

You · 10 July 2025

★★★★★ 1/5

Trustpilot

Absolute cowboys passing on rubbish to…

Absolute cowboys passing on rubbish to others. Fast to take your money though...the auctioneers who are selling the items have no idea about the product just pumping up the product based on original price. There is a reason the item is gone to auction. Because its fla'd out. Be very very careful. There is no come back. Its all rubbish with buyers premium

Eric · 10 March 2026

★★★★★ 5/5

Google

I was very late for collection. My 40 minutes journey took 2 hours due to chaos on the roads. I phoned ahead 10mins before they closed and asked for my items to be ready so I didn't have a wasted journey The 2 gents on duty today had it all ready and took it out to my car. They stayed behind to help me. Big Thank you to them both & the lovely receptionist who took my call & passed the message on. Big Christmas bonus in order

Sunny · 16 February 2026

★★★★★ 1/5

Trustpilot

Brought 2 invoices 3 months ago and…

Brought 2 invoices 3 months ago and have been trying to arrange shipping every since to no avail. Booked a courier collection which failed (lost money on that). They then charged me an additional £15 for these two invoices (packaging fees or something). No responses via email, cannot get through to them over the phone, Lost so much money on this firstly for the invoices themselves, then the £15 packaging fees and thirdly a failed courier charge and it seems I won't be able to even get these items. How are they getting away with this once you pay for your items it's radio silence no hope of getting them.

Ollie · 7 August 2026

★★★★★ 5/5

Google

The staff have been amazing for my family and me. Really appreciate the professionalism and friendliness of the team especially Amber who was really helpful and kindly talked me through everything so I was able to make my house purchase …

Mr · 16 August 2025

★★★★★ 1/5

Trustpilot

Absolute scammers! Fraudulent descriptions ruined my reputation and cost me money!

DO NOT BUY FROM THIS AUCTION! This is the SECOND time Wilson Auctions in Queensferry has explicitly lied in their catalogue. They listed vehicles as having "all documents present," but both times they sold me cars with absolutely NO paperwork.To make matters worse, I already had a buyer lined up for this car. Because of Wilsons' lies and missing documents, the deal fell through. The client was furious about the delay and the lack of paperwork, and as a result, I completely lost my reputation and credibility in their eyes, along with my profit.I am now facing massive legal and financial problems because of their fraudulent descriptions. Their customer service completely ignores complaints. This is not a mistake; it is a systematic scam and a deliberate deception of buyers. Avoid Wilson Auctions Queensferry at all costs unless you want to lose your money, your clients, and your business reputation!

Andrei · 9 July 2026

★★★★★ 5/5

Trustpilot

property auctions Scotland

Adam Beaton of the Scotland property department was very helpful. Always quick to respond to queries. Viewings were also facilitated. The whole process wasn’t too dissimilar to a regular property transaction through any other estate agent.

Louis · 5 June 2026

★★★★★ 1/5

Trustpilot

I visited your well appointed offices…

I visited your well appointed offices today in Dalry, Ayrshire to hand in my V5 for a car which had been collected from me on Monday 19-05-25 by a collection agent. (Car is end of lease - put to auction). I stood in your reception area for over 20 minutes being totally ignored by all of your 10 staff sitting at their desks, with one young person handling things at the front counter.

David · 22 May 2025

★★★★★ 5/5

Trustpilot

Andy is a Legend!

We use this auction house regularly, and I can confidently say that their service is consistently exceptional. The team is always professional, attentive, and dedicated to ensuring a seamless experience for their clients. I would like to extend a special thank you to Andy, whose commitment to customer satisfaction truly stands out. On one occasion, I purchased two vans that were missing their V5 docs. Despite this not being his responsibility, Andy took this upon himself to chase them up on my behalf, without me having to ask.

ZEE · 12 February 2025

★★★★★ 1/5

Trustpilot

Bunch of robbing cowboys!!

My daughter took her car to this place following a voluntary termination on her HP. The car WAS in pristine condition when she left it, it was looked over 1 week later and they then sent her a bill for £640 for damage. Luckily she has photos from when she left it there... showing NO damage. Some of the photos they sent her are not even her car!!!!!

Michelle · 8 August 2026

★★★★★ 1/5

Google

Never got paid the money I am owed from this company. Update: contacted the company who have refused to resolve the issue and 'closed' it. In their last email they stated "Your review has been removed". My review will be reposted if removed until I am paid the money I am owed.

B · 9 April 2026

★★★★★ 5/5

Trustpilot

Wilson’s auctions Maidstone

I have brought many items from Wilson’s auction, I have had a lot of interaction with Haley Singleton when it’s come to packing up my won items for collection, and I would highly recommend Maidstone site of Wilson’s auction

Eva · 10 March 2026

★★★★★ 1/5

Trustpilot

Customer service none existence

Customer service was getting terrible last year, and now they literally stopped addressing issues. I bought few weeks ago some small stuff trough couple auctions. And i requested to pack all those items in to one package for collection. It's not enough that they didn't packed two out of 3 invoices that i requested. So when i asked (a week ago) what was the reasons for that, i didn't got any answer. I contacted them again yesterday and ask the same thing again as i have no clue where's me won lots. Did they lost them, or do they just waiting their turn for package. My email was forwarded to a Craig, manager of the packaging department, but as the last time, he didn't bothered to comeback to me with explanation of what's going on. And if he will come back, most likely the excuse will be "sorry, we are very busy right now" this is no longer acceptable response. I'm hearing this for last year. Millions worth company can't higher more staff? Disgusting greed.

Jessica · 7 April 2026

★★★★★ 1/5

Google

Recently won a car on the online auction and it clearly states online theres no fees for cars over 5000 pound and that all VAT was included, I then received an invoice and they added 10% charge ontop of the price and they also charged me 20% VAT on the charge 😂, I understand if there’s a fee but this being my first time on the auction site, I would expect the information on the website to be correct especially since you expect me to pay a 500 pound deposit. Also for a company that started in Northern Ireland you would expect the fees to be better here were the company was created, 10% fees and VAT on everything over 5000 is robbery Your other sites clearly state there fees and not only that but they seem to be much cheaper than the nothern Ireland branches,, There’s only one winner in the nothern Ireland auctions and it’s not the buyer or seller.

Adam · 16 March 2026

★★★★★ 1/5

Trustpilot

They sent my parcel to different part…

They sent my parcel to different part of the UK by changing the label. I have tried to ask the reason and asked for return of my parcel, no help. Useless. They did not even bother contacting me, apologising and refunding my monies. Beware. They used to be good before, now they have become absolutely useless, especially some staff on general online sale section.

Jon · 1 July 2026

★★★★★ 5/5

Trustpilot

6 days ago I wrote a review in anger…

6 days ago I wrote a review in anger which I now regret as the issues I have had did take longer than I anticipated to resolve but have now all been resolved and with a lengthy call from Allan McK he explained as a company how busy they are and apologised for taking a little longer than they should have to resolve the matter never the less they have resolved any issues I have had to my satisfaction and I look forward to buying from them again

Craig · 18 February 2026

★★★★★ 1/5

Trustpilot

A scrap metal merchant guising as a…

A scrap metal merchant guising as a vehicle and machinery reseller. The Dalry outlet take much of their cars from Eastern Western Motor Group (pretty much all cars that are cosmetically not fit for the forecourt) who want market value for their cars but don't price in the many dents, scratches, chips, rust spots and other damage that nearly every car comes with.

James · 25 May 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST THIS COMPANY

Bought a grade 2 car through Wilsons auctions that turned out to have a red oil light displayed. It also had 2 flat tyres which needed tyre valves replaced, as they wouldnt inflate. After calling out the AA they told us that a degraded wetbelt was the cause. We transported the car back to Wilsons within an hour of purchase but Wilsons wouldn't re-auction it for us, unless we entered it as "sold as seen" and without any reserve. This is the same car they sold us an hour earlier clainming it didnt have any faults. Do not trust this company.

John · 14 December 2025

★★★★★ 5/5

Trustpilot

I have bought a fews car from Wilsons…

I have bought a fews car from Wilsons auctions mallusk and can honestly say Richard Morrison couldn't do enough to help me with any questions that I had regarding the cars. He sorted everything out super quick and nothing was a problem.

Jason · 8 September 2026

★★★★★ 5/5

Trustpilot

Great service at Shotton Point

Great service at Shotton Point. Especially Sarah who goes above and beyond to make everything so much easier. Always easy to deal with and never any hassle. Fantastic! I do highly recommend but not to those bidding against me!!!😉👍🏻

Sion · 1 August 2025

★★★★★ 5/5

Trustpilot

This is my second experience with…

This is my second experience with Wilsons auctions and once again their customer experience is first class. I had the pleasure of dealing with Lisa Turnbull again and just like my first time dealing with Wilson’s auctions she was such a big help, thank you.

Harley · 16 July 2026

★★★★★ 1/5

Trustpilot

Hiddens fees

Recently won a car on the online auction and it clearly states online theres no fees for cars over 5000 pound and that all VAT was included, I then received an invoice and they added 10% charge ontop of the price and they also charged me 20% VAT on the charge 😂, I understand if there’s a fee but this being my first time on the auction site, I would expect the information on the website to be correct especially since you expect me to pay a 500 pound deposit.

Adam · 2 July 2025