Every review we hold for the Newton Abbot office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI used Fulfords Newton Abbot for an buy to let investment purchase in 2020 and then subsequently used their tenant find service for letting. In terms of the purchase they were fine and I had no concerns.
The letting service was a total disaster and after eventually moving on from the tenants found for me through Fulfords and letting the property myself using a cheap online portal for 10% of the price I realise I was essentially charged a lot of money for a terrible service which ended up costing me thousands of pounds in legal fees and lost rent.
Fulfords claim to have professionals with local knowledge finding you a reliable tenant. My experience was staff who don't listen to your requests, having to chase the team up to find out what was happenning and 'click button' external referencing which is is no way verified or checked in branch. In my case this led to Fulfords recommending a fraudulent tenant who had provided completely false information which was never checked. When this came to light the company didn't want to know and offered no help other than suggesting engaging a legal professional...... When I complained and asked at least for a refund of my fees they refused. Eventually they submitted a complaint to the referencing company who did agree to refund my fees. Before releasing this to me they deducted money from it for an invoice with them dating back a year that they had never provided me with or requested payment for. Another example of complete lack of professionalism or courtesy. I am more than happy to pay what I owe but I expect to least be told about it!
My review summary is that this company adds no value for its letting service. They are not doing anything that you couldn't do better and cheaper yourself. I don't normally write reviews but I was so disappointed with this company that I have shared my experience in the hope that someone else will avoid suffering the same.NegativeQuality
Sam · 26 October 2021
Agent replied · 31 May 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service buying our first house through Fulfords. Amber, Jason and John were all super patient and helpful throughout the whole process. Thank you so much guys.
Tanita · 31 May 2022
Agent replied · 31 May 2023
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience with Fulfords. Particular thanks to Ella who was always on hand to answer all our silly questions! Very professional and responsive throughout, thank you very much.PositiveResponsiveness
Fiona · 26 October 2021
Agent replied · 7 July 2023
Thank you for your thoughtful 5* review. I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google5 star service from the Newton Abbot Fulfords branch! I would like to mention Chloe & Tammy for how efficient they were in making sure my rental experience went as smooth as possible. They made sure all paperwork was taken care of very quick and I received my keys within a few days of submitting my application. I can not fault their service and will always use Fulfords for any future moves.
Chloe · 10 August 2022
Agent replied · 31 May 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you very much Joe Ellis from fulforfs you have been an absolute pleasure to deal with your continued support calling us each time a property came up that could possibly suit us has been so great your are a credit to your company all the very best to you kind regards Helen and Paul Monaghan
Helen · 20 November 2023
Agent replied · 27 November 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleElla in the Dawlish and Newton Abbot office has been very helpful and has made my move as simple and stress free as possible ☺️
Thomas · 26 March 2025
Agent replied · 8 December 2024
Thank you Thomas for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFabulous service from the team at Fulfords in selling my Dads house, wish we’d have come to you first! Many thanks
Simone · 5 May 2025
Agent replied · 2 September 2025
Thank you for trusting us with the sale of your father's house. We are thrilled to have exceeded your expectations and deeply appreciate your kind words. It was a pleasure working with you! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFor mine and my partners first home the process and speed shown by this agency and the people.was absolutely amazing Ella and Tammy the two that were in charge of getting everything sorted for us were highly.patient with us helped us understand everything. Overall I dont have enough positive words to describe the help these two provided absolutely amazing service wouldnt of asked for anything better and I look forward to the future help from them.
Thank you again.
David · 6 July 2020
Agent replied · 7 July 2023
Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleExcellent service. As a purchaser, I found the team to be friendly, obliging and very loyal to their clients at the same time as accommodating our needs. Jason runs an efficient office and has been helpful and professional throughout. Amber, the sales negotiator was "onpoint". She is very sensitive to your needs and requirements, enthusiastic, personable, and excellent at her job! I would highly recommend the Newton Abbot office.
Tracey · 31 May 2022
Agent replied · 31 May 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
GoogleFulfords Newton Abbot - Avoid / Dishonest
I recently offered on a property with Fulfords and as I was porting a mortgage, …
Alison · 26 March 2025
Agent replied · 25 October 2024
Hi Alison, we're sorry to hear about your experience with Fulfords. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk to discuss this further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJon from Fulfords came and looked around my property on the Tuesday and the very next day had clients lined up to view. The first people to view came on the Thursday and put in an offer which was agreed on the Friday even before it went onto the open market. Very pleased with fast professional service and help through to exchange. Thank you to all.
Rachel · 3 September 2022
Agent replied · 31 May 2023
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleWe had complications galore but they worked through it all and we have successfully completed. Thanks Tammy and Chloe
Lyn · 6 July 2022
Agent replied · 7 July 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA great sales team, special thanks to Jamie Lee and Charlotte who managed to sell my house in under 24 hours. Recommend Fulfords in Newton Abbot for a great service.
Thanks.
Jason · 7 July 2019
Agent replied · 7 July 2023
Hi Jason, thank you for your great 5* review. It's wonderful to read that you received a professional and effective service from Jamie Lee, Charlotte and the team at Fulfords. Best wishes, Tracey.
★★★★★ 1/5
GoogleMore interested in selling mortgage products and advise than property. Promised to call back on two occasions and never did. A real let down.
Wouldn't allow me to view a property without a mortgage 'agreement in principle' - which is a bit strange as I don't need a mortgage.
If I were intending to sell a property I definitely would not want Fulfords handling the sale.
Jeff · 31 May 2022
Agent replied · 31 May 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service and support from Jason and his team in Newton Abbot.
Peter · 7 January 2023
Agent replied · 7 July 2023
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe've had a terrible experience with as landlords with Fulfords as our agent. We've been passed around to multiple people (having to deal with many random people in Nottingham/no consistent account management). We've had to deal with repairs and contractors ourselves (that's what we pay an agent for). They've tried to flog us completely unnecessary and expensive home installations (getting a kick-back I'm sure). They completely failed to adequately deal with problems relating to our tenants and neighbours. The last straw was returning the full deposit to tenants without approval. I strongly recommend AGAINST using them.
Ben · 7 July 2016
Agent replied · 7 July 2023
Dear Mr Littlejohn, I am sorry to hear that you were disappointed with the service you received from my office. I have thoroughly investigated your complaint and whilst I do acknowledge your comments on repairs and contractors I can see no record of any unauthorised repairs to your property, of course I would like to resolve this issue with you as I am concerned that you are not entirely happy with the management of your property. Please contact me personally on 01626 259543 and I will do all I can to resolve this issue with you.
★★★★★ 5/5
GoogleReally impressed with the letting team, Especially Alice. She made finding a property for a family member relocating to the area easier than we had expected.
Lindsey · 6 July 2020
Agent replied · 7 July 2023
Thank you for wonderful and kind 5* review! Our local team are very grateful for the time taken to leave your positive comments. Kind regards, Scott
★★★★★ 5/5
GoogleChloe MacClinton was excellent in helping us from start to finish. This was our first time renting a property ( currently a home owner) and was also relocating from Birmingham to Newton Abbot. She answered all questions and guided us through the whole process. She is very friendly and helpful. Thank you chloe 😀 …
Lee · 1 April 2023
Agent replied · 31 May 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleJason was very attentive and helpful throughout the whole process, as were most of the other staff members. I will certainly be recommending Fulfords to others.
Caitlin · 7 July 2019
Agent replied · 7 July 2023
Thank you Caitlin for your kind words of Jason, it is great to see that he was attentive and helpful throughout the process and that you will be recommended Fulfords. Best wishes, Emma.
★★★★★ 5/5
GoogleWe were finding it difficult to find a rental property - challenge accepted by Chloe, Tammy and Roni. They found us the perfect rental and we were signing the paperwork, with references completed in less than a week! Amazing service and a lovely little welcome gift too
Emma · 8 June 2023
Agent replied · 7 July 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleUsed fulfords lettings for 3 properties and found the lack of communication, the difficulty in actually speaking to the team and disregard for concerns raised, very off putting and lead me to cancelling the contracts. I would avoid at all costs if you don't want to be stressed.
Animals · 10 May 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service super quick, many thanks to Tammy and Ella for all your help 🙂PositiveProfessionalism
Craig · 26 October 2020
Agent replied · 7 July 2023
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleMany thanks to Jamie Lee, Charlotte and Jason for selling my house so quickly and smoothly...a great service.
Mike · 7 July 2019
Agent replied · 7 July 2023
Thank you Mike for your brilliant 5* review and kind words.
Best wishes, Scott
★★★★★ 5/5
GoogleBrilliant service from the team from the start of putting the house on the market to exchanging. Jon and Jason have both been very professional and responsive and have made the process as smooth as possible. Would highly recommend Fulfords to anyone!PositiveResponsiveness, Quality, Professionalism
Sam · 26 October 2022
Agent replied · 27 November 2023
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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