Trusted Agent profile · NEWPORT
Verified
★★★★★
632 reviews across 2 platforms
Trigg House Monks Brook StCross Business Park, NEWPORT, PO30 5WB
Trigg & Co's office in NEWPORT, at Trigg House Monks Brook StCross Business Park, is rated 4.8 out of 5 across 632 reviews on two platforms, including 156 Google reviews rated 4.4.
Every review we hold for the NEWPORT office, from every platform, shown as written. First names only.
5/5
GoogleThey made finding a tenant a very quick and easy process, and the team has been extremely professional and prompt ever since. Would highly recommend them if you are thinking of using them for renting out your home.
Dear Oliver Thank you so much for your kind words! We're delighted to hear that you had a … More
5/5
TrustpilotTrigg - Friendly & very efficient.
Trigg are the ideal letting agents for your rental property. They are always very friendly & helpful with any queries which may arise, which is hardly ever. They are not my original agent, who was absolutely hopeless. I wouldn't look elsewhere now. I can't recommend Trigg highly enough.
Dear Jack Thank you for your 5* review. The lettings team works extremely hard to provide our clients with the best service on the Island and we are glad you are now with us I will pass on your comments to the team Kind regards Keith Trigg Managing Director
5/5
TrustpilotTrigg Estate agents went above and…
Trigg Estate agents went above and beyond in my opinion. They chased the proceedings all the way and kept me informed at all times. Top job to Rhys and his team, thank you so much for a successful sale.
Dear Will, Many thanks for your top review and especially for mentioning Rhys and his team in person. I am glad we kept you fully abreast of what was going on as we know that really counts when you are in the middle of a move. Thank you again for your review. Best regards Keith Trigg
5/5
TrustpilotYou're in safe hands with Kathryn Timmins
I had a very positive experience with Kathryn Timmins. She had a complicated situation to deal with and kept me informed all the way to a successful resolution. Highly recommended, very safe pair of hands with your property.
Hi Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Kathryn Timmins. She truly goes above and beyond to navigate even the most complex situations, ensuring everything is handled smoothly and successfully. Your recommendation means the world to us, and we’re so glad you felt in safe hands throughout the process. If you ever need anything in the future, we’re always here to help! Kind regards Keith Trigg Managing Director
5/5
TrustpilotTotally professional and caring
We bought through Trigg and it wasn’t an easy transaction because of some legalities but these guys did everything they could for their seller and us to move things alone, they were patient and kind, totally approachable and no question was a silly question. If we ever sell - and we won’t, these guys are the ones we would trust.
Dear Mo Thank you for your 5* review. We aim to provide exceptional service to all our clients and make their moving experience a pleasant experience. I will share your review with the team who love to receive feedback Kind regards Keith Trigg Managing Director
5/5
TrustpilotWe were purchasers of a property…
We were purchasers of a property through Triggs. We moved from the mainland and therefore dealt with most of the Island agents during our house search. Triggs were the best we dealt with and during a complex transaction, they were a pleasure to deal with. Highly recommended.
Dear Mr & Mrs Beason,Thank you for your review and I am glad that we stood out from the rest of the Island agents.I do hope we will be able to be of assistance to you again in the future if you ever think about moving, require an up to date valuation or have any property market questions.Best regardsKeith Trigg
5/5
GoogleWe swapped agents to Trigg & Co and thank goodness we did! Their motivation and commitment to selling our property was of a different standard to the other agents we were previously selling through. There were hurdles along the way, but …
Dear Becky. Thank you so much for your very positive 5* review. Our aim is always to deliver a first class service and exceed customer expectations. I am really please you found my staff helpful and engaging and made it a positive move. … More
5/5
TrustpilotExcellent service at a difficult time
Everyone at Trigg and co was really helpful, from the very first contact, through to the completion of the sale of my late mum's bungalow. The valuation was realistic, neither undervaluing for a quick sale, nor overvaluing just to secure our business. A very effective viewing day resulted in two offers at asking price, thus avoiding hassles with haggling at a sensitive and sad time for us. The team at Trigg work well together and communicated well with us with regular updates. If we ever needed to contact them, whoever we spoke to in the team was always up to speed with things - which indicated that they communicated well with each other. Efficient and effective direct liaison with our solicitor made things so much easier. All in all, very happy with our experience. Would certainly use again if the need arises. Thanks very much.
Dear Richard, The team here really appreciated your review and for the time you have taken to set out how the process came together from the beginning to the end for you when dealing with your late mother's bungalow. I am very glad we met your expectations and thank you very much for trusting us with the sale. Best regards Keith Trigg
5/5
TrustpilotSOLD IN 6 DAYS
From the first meeting with the agents at Trigg and Co, we were treated with the utmost respect and courtesy. Our property was sold in 6 days. Special thanks to Phil and Simon for all their hard work. We would not hesitate to recommend Trigg & Co.
Thank you for such a great review. Phil & Simon really appreciated you mentioning them and we look forward to helping you next time you need any property advice.Best regardsKeith Trigg
5/5
Trustpilotexcellent service !!!
We are in our new house in less than two months. Agent Kerry has been very helpful. Never too "busy" to answer any queries or request that we have. IF she is unavailable, one of their excellent team members will accomodate you and expect a call back within minutes. She is thorough, organise and keeps us up to date with any developments. No delays, no fuss, no hassles - right from the start to giving us the key. Thank you very much for your wonderful service! By the way, we love our welcome gift package! We were just asking for a freebie mug and you gave us a big box full of household "goodies". That was very sweet of Trigg. Happy holidays to your team.
5/5
TrustpilotMade Life Easy and Know Their Market
From start to finish, Rhys, made life easy for me as the buyer. In the event that I could not speak to Rhys, the team at Trigg were all able to support, seemingly well up to date on my file (at all times). Having worked with multiple agents on the Island, I would not hesitate to return as a seller - this is due to their knowlage of the market and ability to answer quesitons and willingness to give opinion when asked.
Dear Alexander, Thank you for taking the time to post such a positive review. I was especially pleased to read that the team all worked together to communicate with you when Rhys was not immediately available. I hope we will have the chance to help you again when the time is right. Best regards Keith Trigg
5/5
TrustpilotFirst Rate Estate Agent/Life changing downsize
The Team at Trigg, and my assigned agent, Rhys, really couldn’t have done a better job for me, (both selling and buying). I was initially worried about the lack of High Street shop front but I was assured of excellent photos, and I hadn’t appreciated the difference excellent photos would make. (I had put my place on the market 4 months prior with a different agent). I was amazed by the number of viewings in the first 10 days, and getting the offer also in that time frame! The conveyancing process is inevitably a bit brutal, but the Team at Trigg were very accessible, professional and friendly and a very united team. Rhys’ help, advice and reassurance was always spot on. With hindsight I should have trusted the whole process more, though I guess it’s an intrinsically hair-raising process. They were very good and proactive about chasing down any arising problems. Really, this is an excellent and very trustworthy team. And they were first rate at getting my place sold. I have downsized locally and am very happy with the life-changing end result!
Dear Anna, Thank you very much for the 5 star review. I am so pleased that Rhys and his team met your expectations and that our modern approach to estate agency got your property sold after a disappointing experience with a different agent. I will make sure that Rhys and our professional photographer Tom Venables see your review. Enjoy your new home! Best regards Keith Trigg
5/5
GoogleI found my dream house while visiting from abroad and 9 months later I moved in. But it wouldn't have happened without the support of Trigg and in particular Rhys, Mark & Simon who helped push the process along, even as the solicitors seemed to take forever. Thank you to all the staff at Trigg!
5/5
TrustpilotThank you for going the "extra mile" in these difficult times
Very pleased with the service we received as a purchaser, I want to thank Simon Crates for going that "extra Mile" in these difficult times to ensure all the paperwork was ready for our vendor, this resulted in a smooth completion
Dear Angela Thank you for taking the time to post a review with so much else going on at the moment. We are now back at work and Simon has been delighted to get back behind his desk. I am glad we got the job done for everyone and I hope we will have the chance to be of service again at some point in the future. Best regards Keith Trigg
5/5
TrustpilotThe service provided from Triggs was…
The service provided from Triggs was excellent, always collaborative and supportive from the start and finish of reaching the sale of my property. Would definitely use them again in the future.
Dear Brett, Thanks very much for your review. More than half of our new business comes from returning clients and referrals so I was delighted to read your comments. We look forward to being of assistance again at some point and we do reward and referrals of friends and family. Thank you again for taking the time to post. Best regards Keith Trigg
5/5
TrustpilotGreat individual company
Great experience dealing with Trigg, the lettings team are so helpful and knowledgeable making it all run smoothly, highly recommended.
Dear Shirley Thank you so much for your kind words and 5* review! We’re thrilled to hear you had such a great experience with Trigghomes and our lettings team. We always aim to make the process as smooth and stress-free as possible, and it’s wonderful to know we hit the mark for you. Your recommendation means a lot to us! I will pass on your comments to the team Kind regards Keith Trigg Managing Director
5/5
TrustpilotOutstanding
Through no fault of the agent it has been a very difficult purchase, they have been both professional and understanding throughout and have overcome every twist and turn during the sale and purchase process. Rhys was outstanding during the whole time.
Dear Mr Salero,On behalf of Rhys and the team, thank you for posting a great review and I am glad we did a good job. We know that sometimes transactions can be stressful and that's why communication is a number 1 priority.Thanks again for your review.Best regardsKeith Trigg
5/5
TrustpilotAn exceptional service all round.
Extremely happy with the service that was provided by Trigg & Co. Both Simon and Rhys were extremely helpful and professional throughout. More importantly, they found a buy very quickly! I would certainly recommend selling your property with Trigg & Co.
Dear Eddie - two reviews from one client - fantastic!! I will make sure Rhys and Simon see your feedback.Best regardsKeith
5/5
TrustpilotA great company, great service!!
It was a delight to be looked after by Julie, she made my house move very easy and stress free, I would recommend anyone who is looking for a new home to visit Julie and the team.
Dear Darren, Thanks for a great review and for highlighting the work done by Julie - much appreciated this end. Best regards Keith Trigg
5/5
TrustpilotExcellent service
Trigg have been great with the sale of our house. They’ve provided a professional, friendly service and haven’t once let us down. Their level of communication is fantastic. We’re quite new to the buying and selling process and we’ve asked dozens of silly questions but they’ve never once made us feel silly for asking and have always responded with due care and diligence. They have worked extremely hard to provide us with such an excellent service and should we move again we would definitely use Trigg !
Dear Tash, I was really pleased to read your review and to see that we got the communication right - because that is probably the number one thing that estate agents in the UK (and elsewhere) get the most criticism about. We know it really matters so we work hard to try and get it right! I hope we will have the opportunity to act for you again if you move house in the future. Our advice in the meantime is always free of charge if you need any assistance with anything property related here on the Island. Best regards, Keith Trigg
1/5
TrustpilotJury is out as to whether they care about tenants or not …
Currently staying in a short term let managed by Julie through booking.com. Julie has said she didn't inspect this property, so wasn't aware that it was in such a poor and unsafe condition, including upstairs windows at knee level that open wide enough for a toddler to crawl through, beds attached to walls wil bungee cords and hand rails pulling off the walls. There are also blocked drains, leaky taps, bathroom mold, mystery stains on carpets, curtains and soft furnishings. There are broken bed frames, grubby oven, dirty utensils drawers, missing blinds and broken garden furniture to name a few. Am working with her to get the issues resolved to a livable standard, but as you can imagine when you're only there for a week this takes up a huge amount of our holiday time. Am hoping that a suitable resolution is found, including recompense for my time and efforts making this place habitable for a young family to stay in safely (which will be of benefit to future people staying here). Will update my review once agreements are made as to how best to come to an agreeable solution. **Update** Trigg and co no longer represent this property but offered absolutely no help in helping me to try to get any compensation for the time spent and the clear difference in what we paid for and what we got. I ended up getting some further support from the third party website who I booked with who also struggled to get any help from trigg and co despite the huge amount of evidence I presented to them.
We have referred this review back to Trustpilot.
5/5
TrustpilotA reliable and professional Estate Agency!
Great work from start to finish, Trigg made my house sale easy, I wish I went them in the first place. The service was professional with great communication throughout the entire process and I can’t fault anyone. No complaints from me and I can thoroughly recommend Trigg if you are selling your house.
Dear Mr Edney Thank you for leaving us a 5* review. I am pleased that the sales team met and hopefully exceeded your expectations. We aim to deliver an outstanding service and to ensure moving home is an enjoyable experience. I will pass on your fantastic comments to the sales team who will be really pleased with the level of service they delivered. Thank you once again Kind regards Keith Trigg Managing Director
5/5
GoogleFantastic and very helpful, moved into a wonderful property all round friendly team
Dear Jack Thank you for your 5* review. We are delighted you found our service very helpful and you found a wonderful property to move in to. I will pass on your comments to the team. Kind regards Keith Trigg Managing Director
5/5
TrustpilotMark, Rhys and the team
Mark, Rhys and the team were always freindly, helpful and communitive throughout my house purchase. I would highly recommend Trigg and Co.
Dear Katie, Many thanks for taking the time and trouble to post a review - much appreciated. If at any time you need any advice, help or would like to discuss a property matter, please do get in touch and we be delighted to try and help again. Best regards, Keith Trigg
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