Trusted Agent profile Β· NEWPORT

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Trigg & Co Newport reviews

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

632 reviews across 2 platforms

Trigg House Monks Brook StCross Business Park, NEWPORT, PO30 5WB

Trigg & Co's office in NEWPORT, at Trigg House Monks Brook StCross Business Park, is rated 4.8 out of 5 across 632 reviews on two platforms, including 156 Google reviews rated 4.4.

Google logo

4.4 / 5

156

Reviews on Google

This office

Trustpilot logo

476

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the NEWPORT office, from every platform, shown as written. First names only.

5/5

Google

Twice we've used Trigghomes their team are excellent and sold our house no problem would use again five stars.

Ren Β· 21 April 2025

Agent replied Β· 29 April 2025

Dear Ron Thank you so much for your kind words and continued trust in TriggHomes! We're … More

5/5

Trustpilot

What a wonderful company

We have just brought a house through Trigg & Co. Exceptional service, nothing was too much trouble, it didn’t matter who we saw when we went to Trigg house we were always welcomed with a friendly smile, always kept us up to date with how everything was going. We would highly recommend them for selling or buying a new home. Thank you

Paul Β· 10 December 2022

Agent replied Β· 6 July 2023

Dear Paul Thank you very much for your 5 star review. Really pleased to read through your review and see that not only did we get the job done we did it with a smile! Makes all the difference sometimes. I do hope we will have the chance to be of assistance again if you come to buy, sell or rent - or just have a property question that you would like answered. Please don't hesitate to get in touch. Best regards, Keith Trigg

5/5

Trustpilot

Efficient Service

I write as a buyer rather than a vendor. Having found the property that interested me on Rightmove I found it very quick and easy to contact the agent and it was then just as quick and easy to arrange a viewing at a time that was convenient to me.Having viewed the property, I was able to have a very open conversation with the agent that had accompanied me on the viewing and subsequently placed my offer.I received a quick response to my offer and the purchase proceeded from that point in the normal way. I was kept informed and updated as was necessary and again, keeping in contact was quick and easy. The part that I most appreciated was that there was never any sense of pressure or any kind of "Over-sell". I was shown the property, had any questions answered and was then left to make up my own mind.

K Β· 17 November 2018

Agent replied Β· 6 July 2023

Thank you for leaving such a positive review - I am glad that we handled your purchase through Trigg & Co with the right degree of care and attention.I hope that we will be able to assist again if you ever decide to sell or would like an up-to-date valuation or market advice.Best regardsKeith Trigg

5/5

Trustpilot

Absolutely fantastic service 5*

Absolutely fantastic service! Me and my partner enquired about a property on a Wednesday and the following Friday were moving in! Dani was brilliant and extremely helpful with everything we needed to do!

LRickman Β· 11 January 2018

Agent replied Β· 6 July 2023

Thank you! I will make sure Dani sees your comments.Best regardsKeith

5/5

Trustpilot

Trigg and Co made selling easy and stress free

Trigg and Co marketed and sold our house almost instantly. They arranged many viewings and we received several offers. Once we accepted the offer they liaised with us and the solicitors to keep us up to speed with all developments. when we had any questions or issues they would get them sorted straight away. I cant recommend Trigg and Co highly enough and would never sell a property through anyone but them in the future. They are very approachable and friendly. Thank you for all you done

Mr Β· 12 September 2018

Agent replied Β· 6 July 2023

Dear Mr Power,Thank you for posting your review and I am delighted that we met your expectations with the sale of your home.I do hope that we will be able to assist you again at some point in the future. If you ever want an updated valuation or any help or advice, please feel free to call us.Best regardsKeith Trigg

5/5

Google

Rhys at Trigg went above and beyond to rally all the parties involved when we were buying our house. He was responsive and on top of things, and chased both the vendors solicitors and ours (who were slow to respond at times). Top service.

Will Β· 14 March 2024

Agent replied Β· 28 November 2023

Dear Will Thank you for your 5* review of Trigghomes and especially Rhys who has clearly … More

5/5

Trustpilot

A very pleasant move to the island

Some three years ago we decided we would move to the Isle of Wight, so we started viewing properties. Because we lived on the mainland we would only come to the island when we found a number of suitable properties to view. We eventually found our ideal home at the start of 2018, this property was being marketed by Trigg & Co. The representative who patiently took us round half a dozen properties wad extremely professional and didn't mind at all when we kept saying no to each property, until that is we found the right property for us. The difference between Trigg & Co and the other estate agents we had been using, who I shall not mention who they are, was markedly different.We have just recently moved into the property we found. I found that on every occasion I either emailed or phoned Trigg & Co that they were equally professional and polite. When I collected the keys I was presented with a moving in box containing all those essentials needed but normally packed away in one of the many boxes, this was a very pleasant surprise.I'd like to thank all the staff at Trigg & Co for all their assistance in both finding our new home and assisting with its purchase. I would recommend anyone to use Trigg & Co if they are either buying or selling a property.

Andrew Β· 13 July 2018

Agent replied Β· 6 July 2023

Dear AndrewThank you so much for your great review of our company.We know it can be especially hard to make the move from 'the mainland' and I am glad that we were able to help you find the right property here on the island.If we can be of any help in the future please don't hesitate to get in touch.Best regardsKeith Trigg

5/5

Trustpilot

Fantastic service at Trigg & Co

I've recently had to go back to rented accommodation after owning my own home (following years of awful landlords, appalling "care" from agents and constant moving). Needless to say I was rather apprehensive but Dani and Clare from Trigg & Co have been absolutely amazing and supportive throughout the entire process. Finally - an estate agent who cares and are prepared to help their tenants! Can't fault them in any way, I'm so so glad I used their agency over any other 😊😊. Thanks guys!!!

Claire Β· 10 January 2018

Agent replied Β· 6 July 2023

We really appreciate your great comments as letting agents don't always get great reviews from their tenant clients. Thank you for taking the time to publish your review on Trustpilot.Best regardsKeith Trigg

5/5

Google

Great estate agents, would highly recommend. Made the process really simple and would definitely use again

Abs Β· 8 May 2025

Agent replied Β· 8 May 2025

Dear Abs Thank you so much for your kind words and your 5* review! We're thrilled to hear … More

5/5

Trustpilot

Really professional service

Really professional service, all of the team worked really hard throughout the process. Communication was excellent and I received timely feedback and advice. Many thanks to Rhys and his team.

Julie Β· 9 May 2019

Agent replied Β· 6 July 2023

Dear Julie.Thank you for your great review and I have made certain that Rhys has seen your comments. These were much appreciated by everyone at our end. I am glad we provided good communication as this is of course, fundamental to a successful transaction. Best regards,Keith Trigg

5/5

Trustpilot

We all have our preconceived ideas …

We all have our preconceived ideas about Estate Agents! How come they charge so much for putting a photo on the internet? being a typical comment. In reality, the advertising of a property is just a small part of the bigger, much bigger, picture.Well, we have just purchased a property placed on the market through Trigg & Co. We sold our house privately and so have had to rely on Trigg & Co to do a lot of the leg work on our behalf (in the absence of our own agent). Throughout the process the staff have been extremely patient and courteous with us even though ultimately we are not paying for their service. House sales/purchases are never easy and there is no disguising the fact that it is a very stressful time. Clearly under our particular circumstance I cannot comment on how the vendors rate Trigg & Co, but us purchasers we cannot thank them enough for all their help, patience and advice. We would particularly like to praise Simon Crane who never let us down throughout the entire (lengthy) process.

SD Β· 4 November 2017

Agent replied Β· 6 July 2023

Thank you for your review and for taking the time to praise Simon's efforts to keep everything on track. He really appreciated the mention. I hope we can be of help when you come to sell sometime in the future. If you ever need any help, advice or just an updated valuation - give us a call!Best regardsKeith Trigg

5/5

Trustpilot

We couldn't have asked for a better …

We couldn't have asked for a better estate agent as Trigg sold our house within 5 days! We were absolutely delighted with the photos they took and the virtual reality tour. We were kept informed of progress the whole way through thanks to their exceptional communication both online and over the phone, and all the staff were always very friendly and easy to talk to. We would highly recommend them to anyone, and wouldn't hesitate to use their services in the future.

C Β· 18 October 2017

Agent replied Β· 6 July 2023

Thank you very much for such a great review. I was especially pleased to see how much you liked Tom's photography and the VR tour. We look forward to helping you again at some point in the future and if you need any help or advice in the meantime, please just call.Best regardsKeith Trigg

3/5

Trustpilot

Take time to think before you sign up

After signing the paperwork we realised we had been pressurised into putting the property on the market before we were ready. Good salesman but it left a bitter taste. We asked about work we thought needed to be done to be told to try the market as it was. This was bad advice, every comment after every viewing remarked on it. We wanted the wording changing before it went on the website but this request was ignored. Viewings get cancelled because they pressurise people into making appointments, then they cancel and they don't inform you. When we complained about not being told they were adamant that they had told us. The app is brilliant that is where we actually found out about cancelled viewings. On the plus side the property did sell and when I was dealing with Rhys things improved. He was always very polite.

Cathy Β· 16 October 2017

Agent replied Β· 6 July 2023

Dear Cathy,I was sorry to read the first part of your review (I read all reviews myself as soon as they are posted) and have spoken to Phil who took your house on to the market.I understand that the agency agreement was completed at the end of the valuation process, Trigg & Co having been recommended to you by a relative. I see that we achieved 97.5% of the valuation figure within 6 weeks of your home coming to market, which I think does support Phil's advice and the attractiveness of your home.I did also take a look at the viewings in particular any that cancelled. We do strongly encourage potential buyers to view so that you have every chance of getting a sale at the best possible price ad I can see that any cancelled viewings were cancelled with your daughter. If we didn't communicate as ell as we could have done, I apologise and we will try to do better next time around if we have the privilege to act for you again.Thank you for your positive comments about our on-line app and for what you have said about Rhys.We really do try to work harder for our clients than any other island agent, and I am sorry we fell short of your expectations on this occasion.Best regards,Keith TriggMANAGING DIRECTOR

5/5

Trustpilot

Very efficient and knowledgeable company

Very efficient and knowledgeable company. Although they pitched my sale price lower than what I paid for my flat it was good for a quick sale which was what I wanted. They got the property on the market very quickly and the advertising material was very good. I was always kept informed of what was happening and they dealt with all the negotiations. They also found me a good solicitor to deal with the sale for a good price. The property is now sold and I am very pleased.

Angus Β· 3 September 2017

Agent replied Β· 6 July 2023

Thanks for such a positive review - it is appreciated here at Trigg & Co. We always pride ourselves on giving honest straightforward advice and I am please that you found our conveyancing service efficient and good value.Thank you once again.Best regardsKeith Trigg

5/5

Trustpilot

Excellent service

I have recently used Trigg & Co to sell my property. Excellent photos were taken and a buyer was found within days of going on the market. When calling the office to get an update on my buyer it felt like everyone knew about my sale and were extremely helpful. Overall a 10/10 experience! Well done Trigg & Co. Special mention to Phil and Rhys

Sarah Β· 10 January 2016

5/5

Trustpilot

the very best

The best service with an estate agent I have ever had. I would recamend them highly, from the very first day I was kept informed of of what was happening ! They took a realistic valuation of what I could achieve and with in 7 days my house was SOLD . All of the team were really helpful and if by magic knew who I was when I contacted them. Thank you to all of of the team .Bonnie Lasker

Bonnie Β· 24 June 2017

Agent replied Β· 6 July 2023

Thank you for your review. Communication is everything and I am glad we met your expectations.Best regardsKeith Trigg

5/5

Trustpilot

Stress Free Let - happy landlady in Sandown

I needed a tenant for my house in Sandown so I contacted two estate agents for information - one in Sandown that didn't bother to call me and I contacted Trigg & Co who called me straight back, asking questions and offering information in a helpful manner. They were friendly and dynamic from the first call. I was given a full explanation of the services offered to choose from. They swiftly marketed my house and found me a very nice tenant within a week. They were efficient with the paperwork once the tenant had been selected and with the details prior to check in. I have rented out other properties with letting agents on the mainland and working with Trigg & Co has been the most positive and stress free letting experience I have ever had. I have no hesitation in recommending Claire and Kerry to any landlord.

Jane Β· 22 June 2017

Agent replied Β· 6 July 2023

Thank you for such a positive review. I am pleased that we stood out from your previous experiences and look forward to helping you again in the future.Best regardsKeith Trigg

5/5

Trustpilot

Have just sold through Trigg

Have just sold through Trigg, and have bought and sold through them in the past too…they have gone above and beyond for me, even running papers up to solicitors for me when times were hectic! Thank you, I would always reccommend πŸ‘

Helen Β· 27 March 2024

Agent replied Β· 24 August 2024

Dear Helen Thank you so much for your glowing review! We're thrilled to hear that Trigghomes exceeded your expectations yet again. Going above and beyond for our clients is always our goal, and we're delighted that our efforts have been appreciated. If you ever need assistance in the future, please don't hesitate to reach out. We truly value your recommendation and look forward to helping you again whenever you need us. Kind regards Keith Trigg Managing Director

5/5

Trustpilot

Very proactive

I have had quite a bit of experience with local estate agents and this is the first time I have used Trigg. I can honestly say they were the most proactive and friendly estate agent I have ever used. I was kept updated constantly with feedback while trying to sell my property and they were brilliant through the purchasing process. I never felt like I couldn’t phone them and when I did they were always polite and helpful, they really went above and beyond. I would also add that since completing I have had a couple of small issues with the property developer which have been resolved with the help of Trigg. Great service, thanks.

Dan Β· 22 March 2017

Agent replied Β· 6 July 2023

Dear Dan,Thank you for your review which is much appreciated. If we can be of any help going forward please do get in touch.Best regardsKeith Trigg

5/5

Trustpilot

Great Letting Service

I approached Trigg & Co to help me with a rather unique situation. We had found a tenant for our property and we just needed help with all the paper work and legal admin side of this. I had called other agents on the Island and they either did not want to know or they were way over priced. It was the opposite with Trigg & Co. They were more than happy to help and in fact excelled my expectation. Claire the lettings manager was helpful, efficient, knowledgeable and nothing was too much trouble. She came back to me very promptly with any answers to my queries and made the whole process very streamlined. I am managing the property myself but again Claire has offered to support me and advise me if I have any issues at all. I would not hesitate to recommend Trigg & Co. Thank you.

L Β· 21 March 2017

Agent replied Β· 6 July 2023

Thank you very much for your review and for such positive feedback on Claire our Lettings Manager. Don't hesitate to ask if we can be of further help.Best regardsKeith Trigg

5/5

Trustpilot

Excellant service from the Islands best Estate Agent!

I decided to sell my home through Trigg & Co as they are a family run, Island based business with the most eye-catching advertising signs designed to attract attention. I found their service to be excellent. The team are very friendly, engaging and helpful and I was always kept informed every step of the way. Their on-line system, the e-Property File, was easy and intuitive to use. Some of the highlights of this system are that I could see viewing appointment bookings as well as feedback. I would recommend them to anyone whether you are buying, selling, letting or renting. This recommendation is based upon my experiences when selling and buying my new home.

Steven Β· 8 August 2016

Agent replied Β· 6 July 2023

Thank you for such a positive review. I am very pleased that you found the e-Property file so useful.Best regardsKeith Trigg

5/5

Trustpilot

Efficient and friendly service, highly recommended!

We had dealt with a few estate agents in the search for buying our first home, and in a few instances, the agents managed to put us off by being pushy, smarmy and disinterested once we had explained our limited budget.In contrast, the first property we viewed with Trigg as the agents, we ended up buying! We found the agents to be genuine, and left us alone to view the property, rather than following us around. The viewings as a result were relaxed, and gave us a chance to discuss how we honestly felt. At the end of the viewing, our questions were answered fully, and the agents seemed genuine and friendly, rather than pushy.As the sale was going through, we had regular contact from our agent, and in the end, it was because of our agent Phil taking the lead with solicitors that the exchange of contracts occured in time for our preferred completion date.The whole experience with Trigg so far has been a pleasant one, and definitely the best we have had with any agency on the Isle of Wight and during our time living on the mainland.

Amy Β· 11 June 2016

Agent replied Β· 6 July 2023

Dear Amy,Thank you for taking the time to publish a review.I am very pleased to hear that Phil did what was needed to get the completion date you wanted and that we stood out from our competition. That's what we aim to do, and it is great when a customer gives us such positive feedback.Yours sincerely,Keith TriggMANAGING DIRECTOR

5/5

Trustpilot

Best estate agent ever

I bought my first house over 40 years ago. After selling many houses since then I did not expect too much from the estate agent beyond a photo in their window. Trigg have actually amazed me with their total engagement in facilitating every aspect of my sale and all done proactively. Trigg have been like my own personal team of helpers keeping on top of every issue that arose throughout my chain. Totally brilliant in every respect and i would not even think about using anyone else in the future.

Mr Β· 24 March 2016

Agent replied Β· 6 July 2023

Thank you! The positive feedback is much appreciated.Best RegardsKeith Trigg

5/5

Trustpilot

From the first call I made to Triggs…

From the first call I made to Triggs the team acted extremely impressively. The photographer was there followed by the viewings which were conducted discretely and with me the seller - best interest at heart. When the going got tough the Triggs team reassured me,calmed me and stood by me. If you intend to sell then hell go with Triggs trust me you won’t be sorry

Lisa Β· 17 February 2022

Agent replied Β· 6 July 2023

Dear Lisa, Wow - what a review! All I can say is "thank you very much"! I am very pleased to see you were happy with our service and I am sure anyone reading these reviews will see that your wholehearted recommendation comes from the heart. Thank you again for your trust in us and I hope we can be of service and help again at some point. Best regards Keith Trigg

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