Every review we hold for the NEWPORT office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotThey are more interested in the buyer than the seller
In my opinion that the selling of my house was not a smooth transaction. I felt that the property that I was selling was not promoted enough. I did not get the price that I should have as I felt that Trigg was on the side of the buyer and not me as the seller. There were a lot of issues that caused a lot of stress. I felt under a lot of pressure to abide by the buyers, in my opinion, unreasonable requests, via Trigg, which ultimately cost me a lot of money. There were many last minute issues that arose with promises made that weren't kept.... even up to the day of my removal where I was promised the exchange would take place and then didn't. I felt I was not kept in the loop. If I had been told the correct information along the way then a lot of stress would have been avoided.
Iris · 22 December 2015
Agent replied · 6 July 2023
Dear Iris,We were sorry to see that you were not entirely happy with the service which we provided during the sale of your property. This is very unusual - as you will see from our other 5 star reviews - and we were not aware of your dissatisfaction until we read your review.What you think does matter to us and we would therefore like to invite you to contact our Managing Director Keith Trigg (01983 525710) so that he can speak with you in confidence and hear your comments at first hand.Thank you for taking the time to complete your review and we do hope that we might be able to shed further light on the things that have, from your standpoint, obviously not gone quite as you expected.Yours sincerely,Phil NorthoverSenior Manager Trigg & Co
★★★★★ 5/5
TrustpilotI have to say
I have to say, without a doubt I have had the pleasure of dealing with all the lovely people within the Trigg organisation, especially all the lettings departments. I’ve received above and beyond exceptional service. I can’t recommend the lettings department more. A truly exceptional service, extremely knowledgeable, professional and very helpful.
Ketan · 5 September 2025
Agent replied · 8 October 2025
Dear Ketan
Thank you so much for your kind words and thoughtful feedback. We’re absolutely delighted to hear that you’ve had such a positive experience with our lettings team and the wider Trigg organisation. Providing exceptional service and support is at the heart of what we do, and it’s wonderful to know this has made such a difference for you. We truly appreciate your recommendation and look forward to continuing to assist you in the future.
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
TrustpilotGreat service
I was very impressed with the service from Trigg. Tommy met us at the property, showed us around and was able to answer all our questions. Once we had decided to make an offer and proceed with the purchase, Simon kept us fully informed and helped with finding contractors where we needed further advice. Our purchase has gone smoothly, and everyone we have dealt with at Trigg has been helpful and friendly. I'd be very happy to recommend them.
Robin · 4 April 2017
Agent replied · 6 July 2023
Thank you for such a nice review - Tommy and Simon were both very pleased to read your comments.We hope you will be very happy in your great new home!Best regards,Keith TriggManaging Director
★★★★★ 5/5
TrustpilotFirst class service
First class service after the boiler broke Sunday evening. Had a new boiler installed by Thursday. From the initial report to the installation I couldn’t fault any of it. The contractor they used was brilliant to kept me informed and left everywhere clean and tidy
Mrs · 8 November 2025
Agent replied · 10 November 2025
Dear Mrs Thorne
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you were happy with the service from start to finish.
Our team and contractors work hard to ensure everything runs smoothly, especially in urgent situations like a boiler breakdown, so it’s great to know we met your expectations.
We’ll be sure to pass your kind words on to the installer.
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
TrustpilotIt was a personalised experience
It was a personalised experience, from the beginning on our meeting with Rhys.(estate agent). As time progressed we found the team always maintained a sense of professionalism. In fact, it takes the edge off the stress of selling a property when you
have confidence and trust that the agents are seeking your very best in selling your property. We found this was the experience with regard to the estate agents at Trigg &Co.
MT · 15 November 2024
Agent replied · 11 May 2026
Dear MT
Thank you so much for your kind words and for sharing your experience with Trigg & Co. We’re delighted to hear that Rhys and the team provided you with a personalized and professional service throughout your property sale. Selling a home can be a stressful process, and we’re glad we could help make it a smoother and more confident journey for you.
Your trust means a great deal to us, and we truly appreciate your feedback. If you ever need any assistance in the future, please don’t hesitate to reach out. Wishing you all the best in your next chapter!
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
GoogleExcellent service from the first meeting to the sale of the property, Very professional company would recommend.
Paul · 9 June 2026
Agent replied · 16 September 2026
Dear Paul
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you were so pleased with the service you received, from our very first meeting right through to the successful sale of your property. Providing a professional, friendly and seamless service is something we pride ourselves on, so it’s wonderful to know we delivered for you.
Thank you for choosing Trigghomes and for taking the time to recommend us. We really appreciate your kind words and wish you all the very best for the future!
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
TrustpilotSuperb service and open all hours
I have used many Estate Agents in my time and would rate Trigg & Co the best I have used. The service has been superb. I have never experienced any Agents that open the amount of hours, and they can be contacted late in the evenings and weekends . Although all the staff has been excellent I would like to give a special mention to Rhys Burtenshaw who successfully sold my property within 2 days
Jim · 8 March 2018
Agent replied · 6 July 2023
Dear Jim,Thank you for posting your review and I was really pleased to see that the communication worked. Lack of communication is one of the most commonly cited problems by consumers when buying and selling property in the UK, which is why we are determined to try our hardest to do better than everyone else! Thank you for mentioning Rhys - it is always nice when a client commends someone in our team.I hope we can be of service again in the future.Best regardsKeith Trigg
★★★★★ 5/5
TrustpilotGreat service from start to finish.
From start to finish the team at Trigg were superb. Rhys seemed to “get” our property at the beginning, which was important to us, & Simon & Mark were always on the case & fully conversant with our details throughout the sale. We’ve already recommended them to friends & family & will have no hesitation in doing so in the future.
Richard · 1 May 2022
Agent replied · 6 July 2023
Dear Richard,
Many thanks for your great review which is appreciated by everyone at our end.
We would be really pleased if you can recommend us to your friends and family when the opportunity arises. We do reward all recommendations with a gift voucher so please see our website for more details.
If we can be of further help with 'property matters' at any time, please do get in touch. We will be delighted to assist.
Best regards
Keith Trigg
★★★★★ 5/5
GoogleWe have been renting a property with Trigg now for 3 years and can honestly say they are a pleasure to deal with! They are very professional and honest with great communication. Kathryn, the Lettings Manager, has not only been a pleasure to deal with but has gone above and beyond for our family in every aspect. Highly recommend!!
Stevie-Ray · 11 May 2025
Agent replied · 13 May 2025
Dear Stevie
Thank you so much for your kind words and for taking the time to share your … More
★★★★★ 5/5
TrustpilotJust a Great Team
Rebecca and everyone at Trighomes were friendly, approachable and generally made the whole experience starting from applying for 9 Linington Court to handing us the keys, a stress free process Well done Trigghomes
Thanks ☺️
Chrissie · 10 May 2024
Agent replied · 24 August 2024
Dear Chrissie
Thank you for your 5* review for Rebecca and the lettings team. I am very pleased that we met your expectations and provided you with a smooth process. I will pass on your comments to the team.
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
GoogleStaff are always very helpful and very knowledgeable and nothing is too much trouble. All conversations are friendly and jolly . You get the feeling that the staff go that extra mile to help you out. I would throughly recommend trigghomes estate agents to everyone.
Rog · 2 October 2025
Agent replied · 2 October 2025
Dear Rog
Thank you so much for your kind words and wonderful recommendation! We’re delighted to hear that you’ve found our team to be helpful, knowledgeable, and friendly. Going the extra mile for our clients is something we truly value, so it’s lovely to know that it’s been felt. We really appreciate you taking the time to share your experience and for recommending Trigghomes Estate Agents to others.
I will pass on your comments to the team.
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
TrustpilotI have been renting through Trigg & Co…
I have been renting through Trigg & Co for the past 4 years and they've just helped me with finding another property as my old landlord was selling.
From start to finish they have been without a doubt amazingly helpful and communicated everything very well.
I can't fault them at all and would highly recommend.
They make a difficult and tiring time a lot easier and you can be reassured that they will go above and beyond if they are able to help!
Thankyou all at Newport :)
Samantha · 28 June 2024
Agent replied · 23 October 2024
Hi Samantha
Thank you for your 5* review and your detailed feedback about our lettings team. We are proud of the first-class service we provide and I am glad we were able to help you.
I will pass on your feedback to the team
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
GoogleGreat service and kept us well informed.
Robert · 31 July 2026
Agent replied · 6 August 2026
Dear Robert
Thank you so much for your fantastic 5-star review! We’re delighted to hear you received great service and that we kept you well informed throughout the process.
Communication is really important to us, so it’s wonderful to know we got it right. Thank you for choosing Trigghomes and for your kind recommendation!
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
GoogleMy wife and I have been with trigghomes for the past years and they have been absolutely outstanding through their customer service. Trigghomes have been our backbone for first time we touch the soil of Isle of Wight. Their rate of renting …
Samuel · 8 October 2025
Agent replied · 7 August 2025
Dear Samuel
Thank you so much for your wonderful feedback. We are truly delighted to hear … More
★★★★★ 5/5
GoogleI can not thank the team at trigg enough , rented a property from them . The team were great from start to finish and with any issues or repairs that needed carrying out , They got on to it straight away. …
Sam · 8 October 2025
Agent replied · 14 March 2026
Hi Sam,
Thank you so much for your kind words! We're thrilled to hear that you had such … More
★★★★★ 5/5
GoogleFantastic experience from the letting team, fast responses, viewed a property - applied - was accepted within 24hrs of viewing, very speedy process and very helpful .
Highly recommend !
Cameron · 2 February 2026
Agent replied · 4 February 2026
Hi Cameron,
Thank you very much for taking the time to leave such a great review. We’re delighted to hear that you had a fantastic experience with our lettings team and that the process was smooth and efficient from viewing to acceptance.
Your recommendation means a lot to us, and we wish you all the best in your new property.
Please don’t hesitate to get in touch if we can help with anything in the future.
I will pass on your comments to the lettings team
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
TrustpilotVery professional company
Moving to the Isle of Wight is not the easiest thing to do when you're living on the mainland, but Trigg & Co were very helpful and made the task much easier. A particular thanks goes to Mr Phil Nothover for his professionalism and help he kept us informed at every step of the transaction. I would have no doubt in recommending Trigg & Co to anyone involved in buying or selling property.
Mr · 26 September 2016
Agent replied · 6 July 2023
Thank you for your 5 star review and your kind words about Phil - we hope you love it here on the Island.Best RegardsKeith Trigg
★★★★★ 5/5
GoogleWe rented through Trigg for a couple of years. They were an excellent property manager, when we had issues (which to be honest, was very rarely, as the property was in excellent condition) they were sorted at lightning speed. The process of …
Tam · 30 September 2025
Agent replied · 18 November 2025
Dear Tam
Thank you so much for taking the time to share your experience! We’re delighted … More
★★★★★ 5/5
GoogleThank you for all your help you was amazing, services outstanding and helpful thank you once again 🙏 …
Kirsty · 23 April 2026
Agent replied · 24 April 2026
Dear Kirsty
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience. Providing outstanding and helpful service is always our goal, and it’s wonderful to know we met your expectations.
We truly appreciate your feedback and look forward to assisting you again in the future!
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
TrustpilotGreat service thanks cat Claire and…
Great service thanks cat Claire and Rebecca.
I struggled to find a flat for April.
I was with trigg and co before this one.
I found one in cowes but estate agent was hard work then Claire rung me and said I have a flat you might like .
Great location better than cowes.
I saw flat at 9am by 10 am I said yes.
Over all took 2 weeks to sort would recommend trigg and co Great service and helpful with my lack of technology.
Deborah · 16 April 2024
Agent replied · 24 August 2024
Hi Deborah
Thank you for posting a 5* review of the lettings team. It was nice to hear that we have retained you as a valued client. This feedback makes the job very rewarding and shows the team is doing a great job. I will pass on your feedback to Claire, Kat & Rebecca.
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
TrustpilotThis is the second time we have sols a…
This is the second time we have sold a property through Triggs. Service is excellent from initial contact through to completion. We would highly recommend Triggs.
Jill · 30 July 2024
Agent replied · 24 August 2024
Dear Jill
Thank you for your 5* review. I am pleased you returned to us to sell your home and the sales team once again provided great service. We aim to provide, the best Estate Agency service on the island, and returning customers goes to show we are delivering what we promise.
I will share this with the sales team.
Thank you once again for your review it is much appreciated.
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
GoogleWe had a very difficult and protracted move from the mainland onto the Island with the chain collapsing twice. The whole process took nearly 18 months ! Throughout the entire time we had good communication and felt Triggs (particularly …
John · 8 October 2025
Agent replied · 1 July 2025
Dear John
Thank you so much for your kind words and thoughtful review. We’re truly … More
★★★★★ 5/5
TrustpilotWe are very grateful to the very…
We are very grateful to the very professional Trigg team for their support and guidance in our protracted sale and purchase . Thank you to Rhys, Simon and the long suffering Mark who kept us updated and worked so hard for a successful outcome.
Harry · 27 June 2023
Agent replied · 6 July 2023
Dear Harry,
Thanks very much for posting your 5 star review - it was particularly good of you to mention Rhys, Simon and Mark who have seen your comments. Your experience of good service is exactly what we hope to achieve for all our clients even in what can sometimes become a longer process than we would all like.
Thank you again for posting.
Best regards
Keith Trigg
★★★★★ 5/5
GoogleWe recently let our house in Cowes with the help of Trigg Lettings. Really impressed with the whole team. Very friendly and thoroughly professional, helped guide us through the whole process. Can't thank them enough. Wouldn't hesitate to recommend them.
Kevin · 5 October 2025
Agent replied · 8 October 2025
Dear Kevin
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you were impressed with the team and that we could make the letting process smooth and straightforward. It was a pleasure working with you, and we truly appreciate your recommendation. Wishing you all the best in your new chapter, and please don’t hesitate to get in touch if we can help in the future.
I will pass this on to the lettings team
Kind regards
Keith Trigg
Managing Director
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