Trusted Agent profile · NEWPORT
Verified
★★★★★
632 reviews across 2 platforms
Trigg House Monks Brook StCross Business Park, NEWPORT, PO30 5WB
Trigg & Co's office in NEWPORT, at Trigg House Monks Brook StCross Business Park, is rated 4.8 out of 5 across 632 reviews on two platforms, including 156 Google reviews rated 4.4.
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Every review we hold for the NEWPORT office, from every platform, shown as written. First names only.
5/5
TrustpilotHappy customer
I would definitely recommend this agent nothing was to much trouble.i would definitely use again.
Dear Jennie Thank you for your super review! I do hope we will be able to be of assistance again at some point in the future when you need some property help and advice. Best regards Keith Trigg
4/5
Trustpilotprofessional
Professional, honest advice. Special thanks to Simon and Phil for their calming attitude. Very pleased and would highly recommend!
5/5
TrustpilotGreat Service
Moved to Trigg after a poor service from an online agency and we were sold within 3 weeks. Friendly, knowledgable staff throughout. Online portal to keep track of viewings etc.
Dear Dave, Thank you for posting your review - much appreciated by everyone here. I am also pleased to see that you found our online portal helpful to keep track of progress. I hope we will have the chance to be of help again at some future point. Thank you again for your business. Best regards Keith Trigg
5/5
TrustpilotHighly recommend this great team
Selling your home can be quite a stressful time, but from the get go choosing Trigg & Co was the best decision I made. A very pro active team, who's knowledge and understanding of both the market and the customer was spot on, with good honest advise, great communication, approachable and friendly, I would not hesitate to recommend them or use them again. Thank you Trigg & Co
1/5
GoogleNot an agent I would recommend. Terrible service from start to finish. DO NOT USE.They are disrespectful and over charge you Poor customer service. Even the management don't care.
Dear Mrs Jefford, I am sorry that you have posted a negative review about our company and I feel the need to reply to set the record straight for anyone reading it. Trigg & Co successfully sold your property after it had been on the market with another estate agent and remained unsold. You did not raise any complaints until after exchange of contracts when you disputed our bill. We answered your complaint in detail and since you were still dissatisfied, the matter was referred by you to The Property Ombudsman who has investigated your complaint and not found any fault with the way in which we have dealt with your property sale. We encourage all our clients to post reviews and do not attempt to stifle or suppress any criticism if we have been at fault. Our business is built on recommendations from satisfied clients and if we are in the wrong, we will hold up our hands and try to learn from our mistakes. On this occasion however I do not believe your criticism is either warranted or fair. We did a good job in selling your property when another agent had failed to do so and charged you exactly the amount stated in your agency contract. Yours sincerely, Keith Trigg MANAGING DIRECTOR
5/5
TrustpilotReally honest service- so impressed…
Really honest service- so impressed with photo staging and marketing! Really rapid responses to emails and information. Would definitely use Trigg in the future and recommend them to others!
Dear Ms Brettell-Murphy, Thank you for your review and I was particularly pleased to read about your great experience with our professional photographer Tom Venables and the good communication from the team. We know these things really matter to customers and your review highlights it so well. Thank you for doing business with us! Best regards Keith Trigg
5/5
TrustpilotThank you Trigg for selling my house- fab job 👍
Would definately use Trigg again. Trigg were great at keeping me informed. They even ended up doing alot of my solicitors work. Great job thank you 👍
Just a short note to thank you for your 5 star review and for giving us a big thumbs up. We hope to be of service to you again at some point. More than half of our business comes from personal recommendations and we reward all introductions with a gift voucher through our 'Big Yellow Rewards Scheme' and any referrals you are able to make will be much appreciated. Thank you again. Best regards Keith Trigg
5/5
TrustpilotRyhs and all the team have been very…
Ryhs and all the team have been very helpful throughout the sale and purchase, couldn't fault them. We would happily recommend them.
Dear Pauline, Many thanks for your great review. Rhys and his team were delighted to read it and please don't hesitate to ask if we can be of any help in the future. Our advice is always free of charge and without obligation. Best regards, Keith Trigg
5/5
TrustpilotThe Best Estate Agent on the Island
Very helpful and professional staff. They always follow up any viewings with feedback and are happy to help with any queries. I can't recommend them highly enough 10/10 on all counts.
Dear Mr & Mrs Bussey,Thank you so much for posting your review! I am so glad we scored 10/10 and we look forward to being of service to you again at some point in the future.Best regards,Keith Trigg
5/5
TrustpilotOur house sale
A big thanks for everything you did for us. Generally we were more than satisfied with the high level of professionalism, friendly service and advice offered by all at Trigg & Co In particular we would like to single out Rhys for his involvement in our sale, even our buyers mentioned to us how impressed they were with him. We also received prompt feedback on viewings.
5/5
TrustpilotNew tenant
Just started renting a flat (unmanaged) from them. The staff were friendly with excellent contact and communication from the viewing right up until the move in. The online management software they use is also a pretty neat way to keep all messages and maintenance issues in one place. I'm a big fan of this and surprised none of my previous landlords have used anything similar.
5/5
TrustpilotGood professional friendly service
Good professional friendly service. All the team work hard to update you on sales progress. Triggs on line app to keep you up to date with viewings and viewing feedback is really useful.
Thank you for your very positive review - and I glad that you liked our on-line app that makes the whole process fuss free and very transparent.Best regardsKeith Trigg
5/5
TrustpilotHandled our sale astutely with a quick…
Handled our sale astutely with a quick time to completion. Never had any trouble getting hold of someone in the office and queries were dealt with promptly. Would use again.
Dear Mr Quigley & Ms Baxter,Thank you for posting your review which is really appreciated by everyone here.I hope we will have the pleasure to provide you with our services again and please remember that if you recommend us to friends and family we have a rewards programme for our existing clients.Thanks again.Best regardsKeith Trigg
5/5
TrustpilotExcellent service
Excellent and professional service from all of the Team. Superb communication. I am really happy with the service I received and would definitely recommend them.
Dear Jack - thank you for posting your review . The team here really appreciated what you had to say and I hope we will have the chance to help again at some point. If you do recommend anyone to use us, remember that we reward all referrals with gift vouchers. Thank you again. Best regards, Keith Trigg
4/5
TrustpilotGreat service
Great service, friendly and helpfull staff. But lacking some information as to the condition of the property. Though i do expect the great service to continue as these issues are resolved
Dear SimonThank you for posting your review and I am pleased to see that our service has been good. If there are any matters or problems that we need to assist in resolving please do make sure we are aware of them as we do pride ourselves on being totally transparent with clients and going that extra mile. We will be pleased to help in any way that we can.Best regardsKeith Trigg
5/5
TrustpilotReally friendly guys
Really friendly guys. Costs and expenses explained and agreed upfront and no surprises at the end. Great communication and generous with imparting advise and knowledge. Highly recommended.
Dear Stuart Thanks for such a great review - and when I read it I was glad that all the things we set out to do for all our clients were encapsulated within your summary. Especially the communication part, which we know is all important. Thanks very much for posting. I am sure you already know that we reward all recommendations that you might make to friends, family and colleagues with a voucher. In the meantime please don't hesitate to contact us if we can offer help or advice at any time. Best regards Keith Trigg
5/5
TrustpilotEstate Agency service as it should be !!!
A refreshing change to find a pro-active estae agency who go the extra mile to achieve a sale of your property rather than just advertising it in the hope that someone will come along and buy it. Rhys at Trigg and Co has been a delight to deal with and we would not hesitate to recomend him and his company to vendors on the Island.
3/5
TrustpilotOk estate agents.
First time I have used an estate agent so cannot give good or bad review as I have no comparison , but they did the job they were supposed to do !!
Thanks for the feedback - I am glad we got the job done and look forward to helping you again if you ever move home on the Island. Our service is rated as 'Exceptional' in The Best Estate Agent Guide and we really do try to stand out from the crowd.Best regardsKeith Trigg
5/5
TrustpilotAll very helpful and went above and…
All very helpful and went above and beyond for me during the sale of my property. I would definitely recommend them and would like to thank them for their help 😊
Dear Miss Chapman,Thank you for taking the time to post your positive review. This is appreciated by me and the team here at Trigg & Co.If we can be of any help in the future please do not hesitate to get in touch.Best regardsKeith Trigg
4/5
TrustpilotBe careful to read the contract
Be careful to read the contract. We totally misunderstood the pricing structure. We paid much more than expected but they did work hard for us and were always available and helpful
Dear PamelaThank you for your positive review and I was only concerned to read that you had difficulty understanding our contract.We want dealing with Trigg & Co to be a nice 'plain english' experience for our clients, and if you let me know where the difficulties arose with the agency agreement I will be pleased to take a look and see if we can make it more explicit.Best regardsKeith Trigg
2/5
GoogleNo one around to seat you. Even though a sign states to wait to be seated. Track and trace QR code not working.
Hi Eddy, please could you remove your review from us. We are Trigg & Co Estate Agents and your review seems to be about a restaurant. Thank you
5/5
TrustpilotTrigg always has their finger on the trigger!
Trigg are excellent at what they do and for me achieved a great result. All the staff are really friendly and helpful, and made me feel like one of the team!
Thank you James - very glad we hit the target for you. As our client your ARE part of the team! We look forward to welcoming you back next time you move.Best regardsKeith Trigg
5/5
TrustpilotBrilliant
We bought our first home and also sold it with Trigg and co, can't fault them, highly recommend them, very helpful and friendly team. Would definitely use them again. Thankyou :)
Thank you! We hope we can help you again when its time to 'move up the ladder'!Best regardsKeith Trigg
5/5
TrustpilotGreat friendly team
Great friendly team, really good service with a high level of communication. Would certainly recommend.
Dear Andrew,Just a short note to thank you for posting your 5 star review - much appreciated by us all here.We do reward all recommendations from existing Trigg & Co clients and if you need any help with any 'property matters' yourself, please do keep in touch.Best regardsKeith Trigg
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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