Trusted Agent profile · Newport
Verified
★★★★★
254 reviews across 3 platforms
11b St. Thomas' Square, Newport, PO30 1SN
Red Squirrel Property Shop's office in Newport, at 11b St. Thomas' Square, is rated 4.6 out of 5 across 254 reviews on three platforms, including 200 Google reviews rated 4.6.
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Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
GoogleFirst time buying a property, they listened to my needs, taking the time to answer all my questions and providing me with extra information on what I should be doing. Having the MIO app was also very helpful and gave me structure to each step I had taken on the purchasing journey. I would highly recommend Red Squirrel and will be using them again in the future!
Thanks James, really appreciated.
1/5
FacebookDO NOT USE THIS DISHONEST COMPANY Despite us leaving the house in a clean condition as well as our check out Inventory and check out photos showing very little dirt, Red Squirrel have charged us £450 to clean a tiny two bed in Cowes. Rather than hire a professional cleaning company they contract the cleaners themselves and when asked to provide proof of products used and hours worked they've refused. I feel this is a highly unprofessional and non transparent way to do business. When we disputed the charge Red Squirrel sent emails stating our Tenancy Agreement requires a professional deflea and clean due to us having a pet. This is not in our tenancy agreement as this would be unlawful (Tenant Fees Act 2019). You need proof of damage/infestation to require such charges and this was not the case, nor any evidence provided as such. It seems to me again highly unprofessional that an estate agent doesn't appear to know current property law or what is in their own Tenancy agreement. We are now seeking legal advice to take this matter further. Over 2 years we never missed rent, we had 3 house inspections, every time being told the house looked immaculate and we cleaned every inch of it when we left. In our opinion they have zero ethics. We recommend you look elsewhere for your housing needs. And in response to your claim the DPS rewarded you the money - that is false. We missed the evidence submission date. Photo attached of email proof from the DPS. PLEASE STOP LYING
1) If you have such compelling evidence why did you not share it with us before we went to the DPS? If valid, it would have avoided wasting valuable government agency time, resources and essentially tax payer's money. 2) And why is this 'evidence' not included in our exit report from Acorn Inventories? Your claims are inconsistent with what Acorn, a third party agency, have recorded. 3) We have never asked for our full deposit back, we just expected an amount back that is fair. 4) Saying we have no evidence is pure conjecture. We have taken legal advice and have all evidence necessary for our case that we initially prepared for the DPS, that we will now be submitting to the Small Claims Court. Please remember it is the cleaning bill alone that we are contesting. You can either share your 'factual' evidence here on Facebook or via email. We look forward to it with interest.
5/5
GoogleI purchased my flat through Red Squirrel, rented it out with them for 6 years and sold through them. I can confirm that Eileen and the rentals team are all lovely and extremely professional with any issues being speedily dealt with. Charlie and the sales team are equally as professional and I would not hesitate to recommend them for either your purchase/sale or letting needs.
Thank you so much Paul, you know where we are should you ever need anything
5/5
GoogleI would want to sincerely thank Alex and Clarice at Newport who understand my urgency to move .They facilitated the house sale as quick as they could.Their response was quick .
Thank you Binu, we hope you enjoy you're new home. We will pass on the thanks to Alex & Clarice
5/5
GoogleI would want to sincerely thank Alex and Clarice at Newport who understand my urgency to move .They facilitated the house sale as quick as they could.Their response was quick .
Thank you Binu, we hope you enjoy you're new home. We will pass on the thanks to Alex & Clarice
5/5
GoogleRed Squirrel were amazing at keeping in contact throughout our purchase. Massive shout out to Ross, Abi & Matthew for being just as excited for me as I was to get into our first family home! See you in a few years guys xx
5/5
GoogleRed Squirrel were very helpful when we urgently needed a 6-month let after various temporary homes after our house was flooded. Friendly, always willing to sort out problems. Recommended.
Thank you Martin
5/5
GoogleCharlie and the team sold our property in less than a week. They were very responsive and kept us updated throughout the process. Very professional and would definitely use again when the time comes. Thanks Guys
Thank you for your review, hopefully you are in your new home soon! If you need anything at all you know where we are. Kind regards, Red Squirrel
5/5
GoogleIn my opinion Red Squirrel are by far the best agents here on the Isle of Wight. They show so much compassion to their clients and really do go above and beyond to try and help. I wouldn’t hesitate to recommend and I will certainly be using them again in the future.
Thank you Maria, we absolutely love reading this.
5/5
GoogleIn my opinion Red Squirrel are by far the best agents here on the Isle of Wight. They show so much compassion to their clients and really do go above and beyond to try and help. I wouldn’t hesitate to recommend and I will certainly be using them again in the future.
Thank you Maria, we absolutely love reading this.
5/5
GoogleRed Squirrel were so helpful and always available even while everything was so busy! Our offer was passed on quickly, and communication between the parties was always prompt. We completed within 2 months of putting in our offer, and Red Squirrel were really communicative throughout. On picking up the keys we also received a lovely moving in box full of snacks and drinks and other goodies - such a lovely finishing touch to a completely smooth process.
Hi Eloise, thank you for your feedback. We are so happy you got into your new home well, we wish you all the happiness there. If you ever need anything you know where we are.
5/5
GoogleThe staff are great at Red Squirrel, always happy to help. Chloe Larcombe has helped us on multiple occasions. I always recommend them to my friends and family.
Thank you Alan.
5/5
GoogleI would like to thank Eileen and her letting team for a wonderful 4 year tenancy. Any time there was an issue it was dealt with professionally and efficiently, and nothing was too much trouble. …
hi Paul, thank you so much for your review. It really does mean allot and we will of course let Eileen know of her specific mention. We wish you all the best moving forward, if you ever need anything you know where we are
5/5
GoogleLovely people to deal with. Unlike many other island agencies, they treat you with compassion and honesty, and make their clients feel valued. Highly recommended.
Thank you Lola
5/5
GoogleThe service from Red Squirrel Property Ltd, especially Charlie, has been second to none. Having viewed many properties and as such, experienced many estate agents, I can absolutely say you won’t find better than Red Squirrel. Their level of …
Thank you Stacey, happy new year!
5/5
GoogleDid not deal with Red Squirrel for long as my tenancy was coming to an end as we had recently purchased our first property. From the little contact I had they were really helpful and I found the check out process really simple and easy. Great experience!
Thank you Nikita, we hope you are enjoying your new home
5/5
GoogleRed Squirrel manage my property with a high degree of professionalism and efficiency. I feel safe in the knowledge that they will look after my property and can highly recommend them. Thank you Eileen!
Thank you for your review Ian, we will be sure to pass this on to Eileen.
5/5
GoogleThe whole team were professional, courteous and helpful - many thanks to Alex, Clarice, Charlie and Beth for their help on both the rental and sale of our property
Thanks Peter, you know where we are if you ever need anything. Take care
5/5
GoogleWhat a fantastic Team Red Squirrel are. I would highly recommend this agent and staff. Always polite, helpful and compassionate, they kept meclients updated
Thank you Andrea, this is really appreciated.
5/5
GoogleEveryone at Red Squirrel is professional, friendly, approachable and efficient. Especially the two Chloe’s! As a tenant, any issues I’ve had so far have been addressed quickly and with patience. Thanks to the whole team!
Thank you Sarah, we will be sure to pass this onto the team
1/5
GoogleAwful customer service. Me and my partner wished to rent a flat with red squirrel property shop- the employees were unhelpful and predudice on account of our age although we are both young adults who work professionally full time with a large amount of savings. They refused to take us seriously and begrudged every move we made. Unless you are middle aged, middle class and horribly predudice yourself, I would never recommend this agency. (The 5 star reviews on this page are made by employees of the shop itself)
I am sorry you feel the way you have above. I would like to stress that your claims are unjustified and incorrect. When selecting a tenant we put each and every case to the landlord and THEY make the decision on who to go with not us. We rent to all ages at all different types of properties. We look forward to assisting you in future property transactions. Kind regards, Stuart - Red Squirrel Property Shop
5/5
GoogleI completed on a house today that was sold via Red Squirrel. Throughout the process they were always helpful and professional, quick to respond, and kept a careful eye on the progress of the transaction to help with any issues.
Hi Robert, thank you for the feedback. It's greatly appreciated, we hope you enjoy your new home and all the best. Here if you need us
5/5
GoogleVery good service received whilst purchasing a house from Red Squirrel,Smooth, efficient and cordial.Thank you to Clarice , Alex and Sharon ,Highly recommended
Thank you Adam, do let us know if we can be of any assistance in the future.
5/5
GoogleVery good service received whilst purchasing a house from Red Squirrel,Smooth, efficient and cordial.Thank you to Clarice , Alex and Sharon ,Highly recommended
Thank you Adam, do let us know if we can be of any assistance in the future.
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