Trusted Agent profile · Newport
Verified
★★★★★
248 reviews across 3 platforms
11b St. Thomas' Square, Newport, PO30 1SN
Red Squirrel Property Shop's office in Newport, at 11b St. Thomas' Square, is rated 4.6 out of 5 across 248 reviews on three platforms, including 194 Google reviews rated 4.6.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
GoogleWe rented a property through Red Squirrel property shop. Was very pleased with the prompt service with any queries we had. We would like to thank all the staff & the landlady for the charming house which we have thoroughly enjoyed. Will recommend you to all our friends. Barbara & Reg Dixon
Thank you so much for your kind review Barbara. We hope you are enjoying your new home
5/5
GoogleI used red squirrel to sell my property and had 5 great offers within a couple of days of it being advertised. They are very friendly and were always keeping me updated with the process. They even helped me pick an amazing solicitor that made the process very easy. Highly recommended
Thank you Luke, all the best with your onward move and you know where we are if you need anything
5/5
GoogleThey we're very helpful and understanding of our situation and helped us getting a property to rent. We are very grateful for all of their help the team have done for us. Thank you!
Thank you Kathryn, we hope you enjoy your new home
5/5
GoogleWe've rented properties through Red Squirrel for the last 8 months. I've found them to be professional and helpful.. Very upfront and open. The family run business is a pleasure to deal with.
Thank you so much Raul, greatly appreciated.
1/5
Facebookyou should go to red squirrel property shop if you like your home to be freezing cold, walls being mouldy, humidity 100%, with a landlord that has no heart or feelings and would rather risk your health and comfort than solve the problem. along with evicting unemployed mothers with babies if they speak up about these problems.
5/5
FacebookSuch a nice experience using this company. Communication was fast and everything was attended to with a high level of professionalism. Thank you very much to the Red Squirrel team.
5/5
FacebookCharlie went above and beyond to secure the purchase of our first home. Would thoroughly recommend to anyone!
Thank you Leo, not long and you will be enjoying your new home 🏡😀
5/5
FacebookOur whole experience with selling our property through Red Squirrel has been totally stress-free. We’ve been informed every step of the way and had regular updates. Any concerns or issues we have had have been answered and chased up with the solicitors for us. I would definitely recommend them to anyone wanting to sell their property. Thank you to all the team.
Thank you so much Sue, it was a pleasure to sell your property, all the best!
5/5
FacebookWhen we decided to use Red squirrel as they stood out to us, they were the only company to take the time and talk us though everything. Throughout the process they kept us updated regularly, excellent communication. Very professional too! We had a very difficult chain, they ensured to get regular updates! Highly recommend this family business, very friendly! 5* 🌟
Hello, you now have two options: Either you return the things you have stolen or appropriated from my house in Sandy Lane, Blackwater, Isle of Wight in February 2020, or I will charge you with wilful theft and sue you for at least £10,000 in damages. I will also report it to the press that you, as estate agents, have stolen my valuable belongings from the house and acted fraudulently. I am still writing to you myself and giving you 10 days to act. If these expire without me getting my things back, my international lawyers will immediately file criminal charges against you, and turn all the employees' premises as well as the offices upside down. In addition, you have been observed taking stolen goods out of the house! Some of my belongings are still in the house and you have told the Cowes Movers not to take them to pick up in February 2020. This is also a deliberate fraud, which will be reported to the police immediately as you might see in the BCC. You have stolen the following belongings of my house: 1 GIANT E-Bike (the serial number is reported to the police) worth £2.000 1 SONY Alpha 7 III Camera, lenses and so on (the serial number is reported to the police) worth £2.000 1 LG 65” TV (the serial number is reported to the police) worth £1.000 1 Samsung Fridge / Freezer (probably still in the property, police will check that within the next hours) worth £500 1 Samsung Waching Machine (probably still in the property, police will check that within the next hours) worth £500 2 Beds, 2 Tables, some furniture worth £1.000 some electrcal divices worth £1.000 private belongings worth £2.000 and the list is not yet completed ... All in all, you have stolen or kept stolen goods of about £10,000 from my house. There are enough witnesses who can confirm this. I expect a payment of the amount of £10,000 within the next 10 days, otherwise I will prosecute you and sue and convict you for fraudulent acts and grand theft. It is up to you now to act! Markus Balzer Kasseler Schlagd 11 34346 Hann. Münden GERMANY
5/5
GoogleEveryone who works here is lovely, and genuinely cares about providing quality service. The house I rented through them is gorgeous, and fully up to code with 50 odd inventory images as proof. They provided everything I needed, and being in their office felt like one happy family. It’s a grand old place.
Thank you Joseph, this is greatly appreciated and we hope you are enjoying your home. Always here if you need us.
5/5
FacebookAwesome,super friendly and generous too with their Christmas giveaway.
5/5
GoogleI have been renting with red squirrel for a year now and they have always been great and quick to respond to any issues I have had, I highly recommend them if you’re looking for a rental property x
Thank you Faye.
5/5
GoogleMy mother was renting a flat with Red Squirrel before she passed away. They were such a nice bunch of people, always really understanding on the phone and tried to make the process of giving back the property as easy as possible. I'm not …
Dear Ruba, thank you for your review. Again we are so sorry for your loss, you know where we are should you ever need assistance.
1/5
GoogleIf there was an option to leave a 0 star review I would select it. The staff are incapable at providing updates, there ability to communicate is appalling, and when they do your met with bad attitude despite their website describing them to …
Dear Nass, after reviewing ALL of our records you are not on our database. This seems to be a fake review of which will be reported.
5/5
FacebookRed Squirrel are brillliant! Kind, and genuinely caring people who provide the best service and the best environment to do business. It feels like a real happy family in there and everyone works to give you the best service possible. Good on em!
Thank you so much❤️
5/5
GoogleRed Squirrel were so helpful and always available even while everything was so busy! Our offer was passed on quickly, and communication between the parties was always prompt. We completed within 2 months of putting in our offer, and Red …
Hi Eloise, thank you for your feedback. We are so happy you got into your new home well, we wish you all the happiness there. … More
1/5
TrustpilotVery strange an poor experience when…
Very strange an poor experience when contacting this company. They refused to arrange a viewing until I had completed a detailed application process which included sensitive personal data. They then stated that they would review the application before deciding whether to allow a viewing of the property we were interested in. This is highly unusual and alarm bells were ringing. A number of the staff were poor to deal with, dismissive of valid concerns and appeared unmotivated. Hands down the poorest experience of an estate agent I have endured.
5/5
GoogleA first rate service! Very friendly and professional. Wouldn't hesitate to recommend them for all property related matters.
Thank you Andrew, wishing you all the best for 2024
5/5
GoogleRed Squirrel acted for me on the sale of two properties in recent months - one with tenant in situ. Throughout the whole process they were amazingly communicative with everyone concerned. In particular they stayed in contact with the …
Thank you so much for this review Jennifer. Its greatly appreciated, you know where we are should you ever need anything moving forward.
5/5
GoogleRed Squirrel recently sold our business It was great to have a local family based team help us, They were friendly, professional, and made the whole process easier. Thank you to the team.
Hi Janice, Thank you for your review and we are glad you had a great experience. We wish you all the best in your new venture
5/5
GoogleMy experience with red Squirrel has been excellent. The staff made me welcome and nothing was too much trouble. When phoning they were polite and friendly. It's nice to have good customer service. "Thank You" 🙂 …
Thank you so much for your review. We hope you enjoy your new venture and be sure to invite us to the wine night!
5/5
FacebookHonest and professional advice, Charlie and the team have made the process easy from start to finish for me buying my first home, so i am grateful for that i would 100% recommend. Thanks Red Squirrel
3/5
GooglePoor service expect the customer to do l the work. Well your answer to my review just shows how good you record keeping is. I call …
Dear Robert, we are confused about your review here. The only information we have for yourself is back in July & October 2021. Where you reached out to us, on both occasions we followed up with you without response from yourself. Could you please clarify?
5/5
GoogleRed Squirrel handled the re-letting of our flat. Their team were totally professional, responsive, friendly and couldn’t have been more helpful. I would have no hesitation in recommending them to other landlords.
Thank you Karen, we hope you are keeping well.
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