Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely avoid using these amateurs.
These confirm why estate agents get a bad name.
Yes they sold my home but the process was painful. Charlie is a fabulous salesman. you’ll see him once, soon after.. you get passed around the office without any intros to junior colleagues. The Property was Listed wrong to being with which took a while to correct .. beside that I was presented with unnecessary demands to clear the house before exchanging !!?!! I felt pressured by the team members into lowering the price by threats of the buyer pulling out.. when the buyer had already been gazumptd and apparently already sold their house. Didn’t feel looked after .. amateur hour.
I would not recommend selling through them.
.
Vicki · 2 December 2025
Agent replied · 15 January 2026
Thank you for your feedback, we always take comments seriously and aim to be transparent with everyone who reads our reviews.
We do, however, believe several points in your post are factually incorrect and we’d like to set the record straight for anyone reading.
Key facts and timeline
The property was marketed from 10 May 2025 and the sale completed on 23 September 2025. A full and open marketing campaign of just over four months from launch to completion.
The sale completed at 98.2% of the asking price, which is a strong outcome in the market conditions at the time. We are proud of the result our marketing and negotiation achieved for the vendor.
About the price reduction / offers:
During the sales process the buyers asked for a price reduction. We forwarded that request to our client immediately, because we are legally obliged to pass all offers and enquiries on. Passing an offer to the vendor is not “pestering” by our team, it is our duty and standard professional practice.
The buyers were reasonable throughout the negotiation and the agreed sale terms reflect a fair and properly managed process.
Our approach
We ran a full marketing campaign, conducted viewings, kept the vendor updated throughout, and negotiated directly to achieve the best realistic outcome. Our focus throughout was clear communication, fair handling of offers, and a professional negotiation on behalf of the vendor.
If anything in your review relates to a specific misunderstanding, we’re very happy to discuss it and share the timeline and offer history with the vendor’s permission.
Please contact us directly at charlie@redsquirrelpropertyshop.co.uk
so we can talk through the facts.
Red Squirrel Property Shop
★★★★★ 5/5
GoogleThe professionalism of the team has been really good in all my dealings with Red Squirrel. I mainly dealt with Chris, he was at all times professional and timely with all queries. On occasions when he wasn't available other helped or ensured I got the information from Chris.
Thank you to you all
Helen · 2 May 2026
Agent replied · 8 May 2026
Thank you so much Helen, we will be sure to pass this to Chris and the team
★★★★★ 5/5
Google**It has been a wonderful team effort throughout the entire process of renting my room. I am truly grateful for the prompt communication and assistance I received via both email and phone.
I would like to especially thank Eileen for her kindness and patience in responding to all of my emails and for her continuous support.**
ÖNER · 2 October 2025
Agent replied · 15 January 2026
Thank you so much, we will be sure to pass this on to Eileen also.
★★★★★ 5/5
GoogleReally pleased with Red Squirrel. Kieran went above and beyond for us and we are really grateful for all his efforts and would certainly recommend them for both selling and purchasing. Thank you again 💓 …
Lacie · 14 February 2026
Agent replied · 14 April 2026
Thank you so much Lacie
We will feed this back to the team and Kieran
★★★★★ 5/5
GoogleI sold my property with Red Squirrel at the end of last year and I am so glad I chose Red Squirrel to do this. Charlie was incredible with his knowledge, putting the property on the market for the right price, helping me understand a lot of what I was unsure about being a first time seller, and making me feel at ease with the whole process. Matt was also incredibly helpful making sure I was happy as we progressed through the steps. Each time I went in I was greeted by very helpful and friendly staff who seemed as excited for me as I was. I would highly recommend Red Squirrel to everyone!
Laura · 2 October 2024
Agent replied · 24 August 2024
Hi Laura, we really appreciate your feedback and will be sure to pass on to Charlie & the team. We are so happy you got your desired outcome also!
You know where we are should you need anything
★★★★★ 5/5
GoogleWe rented properties via Red Squirrel for over 5 years and when we had problems in the first property they went above and beyond to find us an alternative property to live in. Any issues were dealt with immediately. We would like to thank Eileen, Liam and Chloe for their support during our time on the isle of Wight
Gregor · 17 May 2025
Agent replied · 17 May 2026
Thank you Gregor, really appreciated
★★★★★ 5/5
GoogleCan’t recommend enough! All the team at Red Squirrel have been great. Anything I asked was always sorted so quickly and I really felt that they cared. They took the time to find me the right tenant and kept me informed along the way. Charlie, Stuart, Eileen, Liam and Jorja are a great team and I wouldn’t go anywhere else. Thank you!
Aisling · 2 April 2026
Agent replied · 8 May 2026
Thank you Aisling, we will pass this onto the team
★★★★★ 1/5
GoogleWent to view a property with them, explained then and there we don’t have a guarantor and are unable to get one. They said we don’t need one - fast forward to them stating we need to pay £150 to apply/do referencing and it’s not refundable if you fail referencing. They explained we have high chance of getting the place. After applying and paying they then said there’s nothing they can do without a guarantor and they will not give us our money back. Scammed out of money when we were desperate, please be careful.
J · 2 October 2025
Agent replied · 23 January 2025
Good afternoon,
Unfortunately we cannot locate your information on our system.
Also the above is something we have never come into contact with.
I wonder if you have clicked the incorrect agent to leave a review or have done so in mistake?
To be clear, prior to anyone giving a holding fee, in writing we make it explicitly clear that if you give incorrect information and subsequently fail referencing it is non-refundable.
★★★★★ 1/5
GoogleThis review has been amended after receiving a threat of legal proceedings from Red squirrel.
We rented with red squirrel, which was okay. Not great, just okay. Minimal contact. We were then informed of the landlords intention to sell the property, in no way is this red squirrels fault, it happens.
The preceeding events is why my review is what it is. Unprofessional, rude, condescending, disrespectful: these are just a few words I can use to describe this company but I don't want to go on. We now own the house that we were renting and are thrilled that we no longer have to interact with Red squirrel. I would advise anyone, if possible, to avoid this company as I will be doing going forward. I understand this may difficult due to the way the market is, particularly the rental sector. My advice if you do have to deal with them is get everything in writing to cover yourselves. Be warned.
Matt · 2 October 2025
Agent replied · 14 April 2026
Hi Matt,
Thank you for your feedback. While we always welcome constructive criticism, we do feel it’s important to correct some factual inaccuracies in your review.
Firstly, at no point did we issue a “threat” of legal action, we simply requested that any public commentary reflect factual and fair representation, which is a standard and reasonable approach to online reviews.
Secondly, your statement omits a crucial part of the story: the seller did not want to sell the property to you and was actively pursuing alternative plans. It was only through our intervention and ongoing negotiation that the seller reconsidered. Without our team’s efforts, it is very likely you would not have had the opportunity to purchase the property at all.
We understand that navigating rental transitions and property purchases can be stressful, and we always aim to support all parties involved to the best of our ability. We’re sorry you felt dissatisfied, but we are proud of the outcome we helped you achieve...owning your home.
We wish you the best in your new property.
Kind regards,
The Red Squirrel Team
★★★★★ 1/5
GoogleI had the ‘luck’ to rent a property through Red Squirrel for 2.5 years. The property looked very nice at first. Then I started having lots of problems with very cold temperatures in the property despite heating, which also resulted in damp and mould. I asked them several times to fix this. I then begged them to fix it, because I was due having a baby born soon. They ignored my complaints every time. My baby was born and the temperatures haven’t resolved. I was using the heating on full power, and it was still around 18 degrees in the living room. In the end I had to ask the council to help resolve this, which they did.
After over a year of begging the estate agents for their help, they installed new heaters finally. After this I wasn’t surprised I got a section 21 eviction notice 🙂 Revenge eviction at its best. They took advantage of me being a single mum and having no family support, also they thought I was stupid all along and that I wouldn’t fight until my last breath to protect my baby.
We also had a leak in the house due to a burst pipe which resulted in a mouldy and stained ceiling, which again they ignored.
We’ve moved out and now they’re claiming back the whole deposit, saying the property needs a clean which will cost £650 😃
All Red Squirrel care about is the landlord, and slum landlords unfortunately. Please do consider any other estate agents before going with them
Zsuzsa · 2 October 2025
Agent replied · 8 May 2026
Hi Zsuzsa,
Having taken time to review all matters here, we can state that your account is factually incorrect.
For us to abide by GDPR it is hard to give that response correctly on this format.
What we can say, is every single instance you contacted our team, the landlords were informed that moment.
However all we can say is, the landlord did everything on time and when needed. Unfortunately, you were not willing to let trade's in to carry out works.
The council also confirmed otherwise against yourself.
We are sorry you feel this way, however, it is difficult to answer seeing as what you have written was the opposite of events.
We wish you all the best in your new home
★★★★★ 5/5
GoogleI used Red Squirrel to manage two flats over the past year. They have been timely and effective in finding good tenants, as well as when one tenant left at the end of the tenancy. More importantly, given the properties were old and needed a lot of repairs (with the seller actually leaving them in a worst state than expected), Red Squirrel dealt with this rather tiresome list of repairs in stride and with a lot of patience, which would otherwise be very hard for me to handle from far away.
Chia · 2 October 2025
Agent replied · 17 May 2026
Thank you Chia
★★★★★ 5/5
GoogleRed Squirrel were amazing throughout our house buying process, as first time buyers we were totally new and didn’t know what to expect. The Red Squirrel team were always prompt, helpful and friendly helping us every step of the way. We were surprised by a welcome gift from both Red Squirrel and the vendor, plus the little red squirrel key chain they gave us on our keys really made the experience special. Still pinching ourselves that we have bought our first home, something we thought might never happen! 10/10 service thank you Red Squirrel
Sarah · 2 October 2025
Agent replied · 15 January 2026
Thank you so much, will be sure to feedback to the team
★★★★★ 5/5
GoogleI absolutely 100% recommend Red Squirrel if you are searching for your family home. From the first time we stepped into the house we wanted with Abi who showed us around, we have had fabulous communication and support. Ross was amazing in arranging further viewings, surveys and provided a great service all the way to agreeing a purchase between ourselves and the seller, which we did need lots of help with as first time buyers. I would happily and highly recommend this wonderful team. (Isle of Wight based).
Rosie · 4 October 2023
Agent replied · 1 January 2024
Thank you so much Rosie, I will be sure to pass your feedback on to Abi and the rest of the team
★★★★★ 5/5
GoogleRed Squirrel has been fantastic. As first-time buyers, with little to no knowledge of what we needed, nothing was too much trouble. All queries were answered promptly. Everyone was so friendly, Matthew was fantastic and had great communication. Ross was very insightful when showing around the house. We can't thank everyone enough for making this as stressfree as possible.
Jess · 2 October 2024
Agent replied · 24 August 2024
Thank you for your kind review, we will be sure to pass onto the team and Ross.
★★★★★ 5/5
GoogleWe purchased a property through Red Squirrel.
There were a lot of issues with the lower part of our chain, but Red Squirrel agents Liam and Adam were able to contact other Estate Agents and keep us updated with information.
Towards Completion Abi kept us updated.
Very impressed with the Welcome Box, especially the AO voucher, which will be used.
Would recommend Red Squirrel to anyone wishing to sell a property on the Island.
Pauline · 4 October 2023
Agent replied · 6 July 2023
Thank you Pauline, fantastic to read this.
★★★★★ 5/5
GoogleI've let a property through Red Squirrel for a number of years and have found the service from the lettings team excellent. Communication is good and if there has been any issues they have been quick to resolve.
Kevin · 23 June 2026
Agent replied · 22 July 2026
Thank you Kevin, you are a valued customer and we really appreciate your feedback.
★★★★★ 5/5
FacebookAbsolutely wonderful lettings team. My last two properties have been rented through them, and they truly are very honest, fair and compassionate to deal with. Eileen went above and beyond to find a perfect home for me and my little dog. I highly recommend Red Squirrel to those in need of a lettings agency.
Lola · 9 July 2024
Agent replied · 9 May 2026
Thank you for your kind words 🙏
★★★★★ 5/5
FacebookRed Squirrel are amazing!
helped secure my first private rental, they really went out of their way to help me find a property as close to my children as possible (I am now within minutes walk from them)
we are all so happy now!
You are all very helpful and so patient with the work you have put in with me! thankyou all so much especially Eileen & Freya, your the best 🙂
if you ever need any homes decorated then a discount will always be available to your Landlord's 👌
thanks again
Chris · 12 October 2024
★★★★★ 5/5
GoogleFrom start to finish all of the staff have been absolutely amazing. So professional, organised, well informed, caring, nothing is too much trouble.
I must add that Matt was particularly helpful, making sure that everything was sent to us in a timely manner, answering questions almost immediately.
I found the experience with Red Squirrel the best ever, moving home for my daughter has never been so easy!!!
Trina · 4 October 2023
Agent replied · 26 July 2023
Thank you so much for your review Trina, we will be sure to pass on your kind words to Matt also
★★★★★ 5/5
GoogleProfessional and accommodating is my experience. Excellent customer service and support throughout the process. Very professional and friendly. I recommend Red Squirrel to anyone looking for a property. Second to none!
Bev · 21 July 2026
Agent replied · 22 July 2026
Thank you Bev, will pass this over to the team we really appreciate your feedback
★★★★★ 5/5
GoogleRed Squirrel were fantastic, I was kept up to date and everything was sorted quickly. Eileen is just wonderful and nothing is too much trouble. Thank you 😊 …
Jodie · 14 June 2025
Agent replied · 14 April 2026
Thank you Jodie, this is really appreciated. We will be sure to let Eileen know
★★★★★ 4/5
GoogleI have found Jorja most helpful and keeping in touch with me in finding a flat / house to rent .Also Olly in calling back to check on properties to view . I am very pleased with the staff and care .
Elizabeth · 24 April 2026
Agent replied · 8 May 2026
Thank you Elizabeth, we will pass this on to Jorja and the team
★★★★★ 1/5
GoogleThe more I think about this the more annoyed I get!!! I have cash waiting to buy a red squirrel property yet their customer service is NONEXISTENT. I’m surprised they can actually sell a house!! At this rate she u feel sorry for the sellers who chose and are being failed by them. I made a viewing appointment for them to try and cancel same day. The guy didn’t know anything about the house or lease rent service charge amount so I (capitals) had yo chase THEM 3 times! Each time saying they will get back to me. Ollie then called “we wondered where you were at with the property” UH HELLO! I’m waiting for you, I said I was quite annoyed 3 days had passed and no update was given - he said he had the information for me but he infact didn’t! Again bring told I’ll get a call back 3 weeks and I’m still waiting! It’s not even like it’s a fast time for property so sort it out guys. And apologies to your seller on the property and their next update for losing a sale.
Hannah · 2 March 2026
★★★★★ 5/5
GooglePretty good experience!
The team was very helpful across all the stages of our purchase and are certainly quite knowledgeable of the IOW market.
Special thanks to Matthew, Owen, Abi and Ross for all their help.
Will sure reach out again in the future 👍
Otto · 2 October 2024
Agent replied · 24 August 2024
Thank you Otto, hope you are well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
