Trusted Agent profile · Newport
Verified
★★★★★
248 reviews across 3 platforms
11b St. Thomas' Square, Newport, PO30 1SN
Red Squirrel Property Shop's office in Newport, at 11b St. Thomas' Square, is rated 4.6 out of 5 across 248 reviews on three platforms, including 194 Google reviews rated 4.6.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
GoogleWe would like to show our appreciation of helping us find a beautiful apartment. We especially appreciated your patience with our questions, you and your team showed kindness to us. We value you professionalism and will definately recommend your services to friends. Your are a great team. Thank you very much
Thank you and we hope you're enjoying your new home ♥️
5/5
FacebookRed squirrel estate agency provides an excellent service. We would like to thank them for unstressfull time during the whole process of purchasing a new property in Newport. They have been very efficient, friendly, easy to communicate with, polite, straight forward; honesty providing all the information required with no much delay and taking good care of us. We would like to say a Special Thank You to Clarice who, we believe, is a true and a very good representative of Red Squirrel agency. She has provided capable assistance and support throughout. We have no problem in recommending this agency!
Thank you so much varvara , we will be sure to let clarice know also
5/5
FacebookWe have used Red Squirell Property shop recently to purchace a property and wish to say that Charlie and his team are to be highly recommended. They have a no nonsense, 'shoot from the hip' type attitude which I personally like. You know where you are, and stand at all times. Nothing seems a problem, and they have always had time to talk. I don't plan on moving again, but if I did I WOULD use these guys. Well done 'Red Squirell'
Thanks for this review David, greatly appreciated. We hope your enjoying your new home also and will pass this on to the team :)
5/5
GoogleRed Squirrel were amazing at keeping in contact throughout our purchase. Massive shout out to Ross, Abi & Matthew for being just as excited for me as I was to get into our first family home! See you in a few years guys xx
Congratulations Charlotte & Luke, we hope you enjoy your new home. We will pass this on to the team
5/5
FacebookI used Red Squirrel (Charlie) to sell my house. Charlie was great selling my house within weeks of putting it up. My house went online immediately from the initial consultation when the photos were taken. Charlie kept us up to speed with information and went beyond his role dealing with most of the chain. Charlie was recently shortlisted for The Negotiator National Awards and it’s easy to see why. Thank you Charlie and the team for your great work. I hope you have a great Christmas and prosperous New Year.
Thanks Paul I'm glad it all worked out in the end and always here to help 😊
5/5
GoogleWhat an amazing service from Red Squirrel Estate Agents. Thank you Ross for all your help.
Thank you Julie, we will be sure to let Ross & the team know
5/5
GoogleRed Squirrel are the ultimate when it comes to all things property. They have the knowledge, skill and determination to make you feel comfortable in the knowledge that you are in safe hands when it comes to ALL of your property needs. We will use no one else for our next move. Even our family members have gone with the team at Red Squirrel when moving to the island and they had nothing but great things to say about the service they received. Keep up the great work guys!
Thank you Martyn, your feedback is really appreciated. Always here to help
5/5
GoogleWe have had a wonderful experience with Red Squirrel, they have answered all of our queries and have been so patient and understanding with our circumstances! Nothing has been too much trouble and they would always answer when we needed them, and have even been prompt to email back to any of our queries as well! Freya has provided us amazing support and service and has made every step of our application a breeze and a pleasant experience! I would highly recommend!
Hi Yasmin, Thank you so much for this review. We will be sure to pass on to the team & Freya.
5/5
GoogleI would highly recommend Red Squirrel. Thank you so much for your support when buying my flat. I dealt with Ross and he was fantastic, always ready to answer any questions and put my mind at ease. Thank you again.
Thank you Emma, we will pass this on to the team. We hope you have an amazing 2024
5/5
GoogleRed squirrel helped me to purchase my first property out in the Isle of Wight as I was relocating from the mainland. My experience with them was a real rollercoaster. It all worked out in the end. Rachel was excellent and did a great job. I thought on exchange day it wasn’t going to happen but she stepped in and saved the day. Thank you.
Thank you Lisa, it was definitely one of the more trickier processes however you got there in the end. We hope you enjoy your new home, if you ever need anything you know where we are.
5/5
Googlegreat agency to use for any properties on the Island. Very lovely team who support you every step of the way, definitely my first choice whenever in need of anything to do with property.
5/5
GoogleI must say for an island based lettings/mortgage company they are simply a cut above the rest. We have had the pleasure of renting a property through red squirrel and all of there team are excellent. Every single one of them are at the end of the phone regardless to your enquiry. We have been overwhelmed with the level of service we have received and are so very grateful.... Thank you red squirrel keep up the good work
Thank you so much for this, we will be sure to pass on to the team
5/5
GoogleRed squirrel didn't bring round, the usual estate agent 'time wasters' instead they sold my house to the first viewers. I found all the staff to be helpful, friendly and transparent. Buying and Selling through them was a smooth experience from start to finish.
Thank you so much Sarah, we hope you are keeping well
5/5
GoogleUsed Red Squirrel to sell my property, they were extremely helpful, professional and patient getting the sale completed from start to finish. I also found there valuation was realistic instead of valuating a really high estimate as every other estate agent did to try make us use them. I wouldn't hesitate to use there services again.
Thank you so much Cassie. We hope you're keeping well
5/5
GoogleWe have had a wonderful experience with Red Squirrel, they have answered all of our queries and have been so patient and understanding with our circumstances! Nothing has been too much trouble and they would always answer when we needed them, and have even been prompt to email back to any of our queries as well! Freya has provided us amazing support and service and has made every step of our application a breeze and a pleasant experience! I would highly recommend!
Hi Yasmin, Thank you so much for this review. We will be sure to pass on to the team & Freya.
5/5
GoogleExcellent set up service. Red squirrel staff were very efficient, friendly and helpful. They did the initial set up with great communication and regular updates. I couldn’t believe how quickly it all happened. Thanks so much.
Thank you so Much Joanna, we will pass this on to the team.
5/5
GoogleExcellent communication and a successful purchase of the property marketed by Red Squirrel purchased on behalf of our company.. Highly recommended
Thank you so much Richard, I'll pass this on to the team
5/5
GoogleRed Squirrel have been fantastic from start to finish. Charlie was honest about our property from the moment he valued it and offered advice and information to help us begin our sale. Clarice has been brilliant all throughout the process, keeping us informed of any changes and general updates. Cannot fault these agents!
Hi Kate, thank you so much for your review. We will pass this on to Charlie & Clarice also
1/5
GoogleUsed this company in Dec a total disgrace. Rude! couldn't even ask the vendor a question properly had several different answers none were the answer to the question I asked. Once the sale was agreed they didnt care less
Hi Sandra, I have asked the team if they recognised the name Sandra associated to a buyer in December and none are aware of any. This does very much sound out of character of our team, however to help us improve and remain at the service standards we expect it would be good for you to give us more detail on this so we can address internally. If you would like to reach out to management they would be more than happy to hear. Eileen, Stuart, Charlie or Liam
5/5
GoogleI am really impressed by Red Squirrel. My property was advertised for sale by them and finally I decided to rent it out. Everything was very professional, transparent and smooth. Red Squirrel fully manages the tenancy now. So far I can say only the best things about this agency. Highly recommended for the business.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your review Peter. Will pass this over to the whole team for you, all the best.
5/5
GoogleRed Squirrel helped me find a rental home for a family member, not only did they locate the perfect property, the process was professional and flawless. I can't thank the staff enough for their diligence and attention to detail. We thoroughly recommend Red Squirrel for all things property!
Thank you Glenn, hope all is well. We will pass this onto the team
5/5
GoogleCannot praise this company enough, every member of staff were absolutely brilliant, however, the prize for going above and beyond has to go to Ross. What an absolute star, nothing was too much trouble and I must have really tested his patience! Red Squirrel have been so helpful and professional from start to finish, I would highly recommend them if you want results. 10/10
Thank you so much for your kind review Carol, we will be sure to pass onto the team and Ross
1/5
TrustpilotHANDS DOWN, THE WORST ESTATE AGENCY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!!!
This review has been amended after receiving a threat of legal proceedings from Red squirrel. We rented with red squirrel, which was okay. Not great, just okay. Minimal contact. We were then informed of the landlords intention to sell the property, in no way is this red squirrels fault, it happens. The preceeding events is why my review is what it is. Unprofessional, rude, condescending, disrespectful: these are just a few words I can use to describe this company but I don't want to go on. We now own the house that we were renting and are thrilled that we no longer have to interact with Red squirrel. I would advise anyone, if possible, to avoid this company as I will be doing going forward. I understand this may difficult due to the way the market is, particularly the rental sector. My advice if you do have to deal with them is get everything on writing to cover yourselves. Be warned.
5/5
FacebookThis review has been amended after receiving a threat of legal proceedings from Red squirrel. We rented with red squirrel, which was okay. Not great, just okay. Minimal contact. We were then informed of the landlords intention to sell the property, in no way is this red squirrels fault, it happens. The preceeding events is why my review is what it is. Unprofessional, rude, condescending, disrespectful: these are just a few words I can use to describe this company but I don't want to go on. We now own the house that we were renting and are thrilled that we no longer have to interact with Red squirrel. I would advise anyone, if possible, to avoid this company as I will be doing going forward. I understand this may difficult due to the way the market is, particularly the rental sector. My advice if you do have to deal with them is get everything on writing to cover yourselves. Be warned.
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