Martin & Co Newport reviews

★★★★★ 5/5

Google

After nearly 2 year's of having a house on the market with previous owners of Martin & co. I had almost given up all hope of selling . Henry mitchell , the new owner took over and within 5 weeks, re- marketed the …

Gail · 22 April 2024

★★★★★ 1/5

Google

Rented a flat from this company and ended up having a leak through my entire flat. All my items were damaged and no electric. The company still expected rent and no cover to damages. Company had no sense of urgency with my concerns. Even without electrics / water damage in the middle of winter they expected my flat to be perfect at the end of my tenancy. Very rude I am disgusted with this company

Ffion · 20 March 2021

★★★★★ 1/5

Google

We requested a viewing on a property online, 5 days later they came back to us and said it was due to them being short staffed the call backs had been delayed, they arranged for us to view the property telling us we would be the 1st to view but could not get us in for for 48 hours ( basically took them a week to get a viewing in the diary ) so myself and my partner both took the morning off work only to get a phone call 1 hour 30 mins before the appointment saying the property has now gone: What happened to being the first people to view the property, we were clearly lied to regarding the the next available viewings. Awful service

Tyler · 29 July 2019

★★★★★ 1/5

Google

Awful place. Didn't get my bond back due to their incompetents. I was placed with a crazy landlord, who they admitted was unhinged, so I asked to break my tenancy early. It was agreed with all parties. I was then accused of leaving early therfore lost my 900 quid deposit. The house was terrible too. Broken cooker. Broken doors in the kitchen. Broken central heating and fire. Nothing was fixed. Obviously on viewing the property none of this was apparent.

Caroline · 29 July 2019

★★★★★ 5/5

Facebook

Excellent customer service here when we bought our house. The staff were all lovely and friendly and didnt feel like i was getting on their nerves one bit when i waiting for updates etc. Thank u so much for gelping us find our forever home

Danielle · 6 August 2020

★★★★★ 4/5

Google

Have found Martin & Co very helpful in selling my flat, Neil and Claire in particular and would recommend them. They also were quite competitive with their price.

Robin · 4 July 2020

★★★★★ 1/5

Facebook

A friend called Martin & co to view a flat . The team didn’t no how much the bills were and weren’t interested in finding out . I called to speak to a manager who never returned my call. We found out who much the bills was ourselves. He waited 10 days to view the flat . He viewed it ( after they turned up late )he wanted to rent but was told there was other people viewing later .the paper work was done ( no credit check ). 5 days later they send him a email to say someone else is getting the flat If they were open and honest in the first place it would have been so much easier. My advice before using them to rent or sell call them arrange viewing on another place to see what they are like

Richard · 29 August 2018

★★★★★ 1/5

Google

They need a slot on Rogue Traders. Rented. The house had numerous issues that were never fixed. Hole in the floor covered up by carpet. Kitchen regularly flooding because of bad plumbing which when we approached the agents about they said “we can’t justify getting a plumber out for that when you can buy a stopper for a few pounds at B&Q” no problem love we’ll just keep our washing machine in storage shall we? We didn’t, the kitchen kept flooding we kept forking out for drain unblocker and the floor underneath is now falling apart from all the water damage Kitchen tap snapped Wall paper sellotaped to the wall Door frame also sellotaped Snapped spindles on the stairs fixed with masking tape and then painted over. Also our 3 year uses the spindles to help him down the stairs, one day one of them literally fell out and he nearly fell through the stairs. £££ more money to fix that issue. Toilet seat cracked and eventually broke, we bought a replacement. Couldn’t replace the damn thing because cowboys boxed in and tiled over the back of the toilet. They got our paper work so wrong that we were have e-mails and calls saying that we were over due on our rent and when we tried to resolve this we were bounced all over from company to company told it was resolved then the same issue the next month and the same issue of no one wanting to take responsibility or our phones calls or respond to our e-mails. 4 times this happed until we moved out and got told that we owed rent after spending 6 months telling every person we spoke to that we did not even SEE the keys for that house until 7 days after you are claiming we owe you rent for. When we moved out then, we went to the property to drop the keys off and then were told “okay thanks we don’t need you now” huh? But we’ll send you your check out inventory by Friday” OF COURSE that was a load of bull and we never received a single communication about the house disputed numerous calls by myself and my partner. Eventually I got to the end of my rope after trying to get hold of Sarah. I called Martin and co asked to speak to Sarah, got told the usual “she’s on the phone can I get her to call you back” I said “no thanks I’ll hold” I got put on hold for 10 mins and got hung on. I called straight back and got hung up on straight away this was repeated about 4 times before I rang a last time asked to speak to Sarah and she had now “gone home” I the end £100 of our band had been taken for not mowing the front lawn which is the size of a toddlers paddling pool not old Trafford and “marks on walls”. I find it laughable that they wanted all that when they literally did absolutely nothing to fix anything in the house before we moved in and I know for a fact nothing was fixed for the tenants that are in there now. Since moving we have been in contact with the previous tenants who were only there for 6 months and moved out for pretty much the same reasons. The staff are rude, obnoxious and highly unprofessional and the landlord is just as bad

Amy · 5 July 2018

★★★★★ 5/5

Facebook

Myself and my wife have rented three properties through Martin and Co over the past eight years and we couldn't recommend them highly enough.All properties where in excellent condition throughout our tenancies.If we had any issues with the properties they where dealt with promptly and efficiently.One of the biggest reasons I would recommend Martin and Co to anyone else is the quality of service once the property has been Let to you.The staff are a pleasure to deal with and very helpful. Even when we needed to move due to a change of circumstances Martin and Co went that extra mile to help us find the right property.

Chris · 22 June 2018

★★★★★ 1/5

Facebook

They need a slot on Rogue Traders. Rented. The house had numerous issues that were never fixed. Hole in the floor covered up by carpet. Kitchen regularly flooding because of bad plumbing which when we approached the agents about they said “we can’t justify getting a plumber out for that when you can buy a stopper for a few pounds at B&Q” no problem love we’ll just keep our washing machine in storage shall we? We didn’t, the kitchen kept flooding we kept forking out for drain ... Continue reading

Amy · 20 June 2018

★★★★★ 5/5

Facebook

We've worked with Neil of Martin & Co Newport for a number of years. We have found him and his team to be professional, communicative and reliable.

Nick · 6 August 2020

★★★★★ 1/5

Google

We requested a viewing on a property online, 5 days later they came back to us and said it was due to them being short staffed the call backs had been delayed, they arranged for us to view the property telling us we would be the 1st to view but could not get us in for for 48 hours ( basically took them a week to get a viewing in the diary ) so myself and my partner both took the morning off work only to get a phone call 1 hour 30 mins before the appointment saying the property has now gone: What happened to being the first people to view the property, we were clearly lied to regarding the the next available viewings. Awful service

T · 30 April 2017

★★★★★ 5/5

Google

We've worked with Neil of Martin & Co Newport for a number of years. We have found him and his team to be professional, communicative and reliable.

Nick · 20 March 2020

★★★★★ 1/5

Facebook

Absolutely awful , oddly the phones always play up on friday afternoons, they don't even have the courtesy to reply to emails, refunded ALL of our rent in advance to the landlord even though they'd been told to refund it to us by the landlord, then don't bother to release the deposit as requested. Total attitude of the newport office is can't be bothered. Also no idea about confidentiality as when we went to pay the deposit even though there were other non staff in the office, thought it was perfectly alright to state from across the room how much we were about to pay.

Craig · 31 July 2015

★★★★★ 5/5

Google

I have been very impressed with the service and professionalism of Neil and his team over the years. It’s a pleasure doing business with them.

Keith · 20 March 2020

★★★★★ 5/5

Google

Excellent service and professionalism from all the staff. Claire was a joy, really helpful and kept me constantly informed during the sale of my property.

Sally · 20 March 2020

★★★★★ 5/5

Google

Thank you Neil, Lisa and team, amazing service and always someone on hand to answer an questions, would definitely recommend you

Gaynor · 20 March 2020

★★★★★ 5/5

Google

The overall experience and handling of everything from start to finish has been first class! The gentleman Nick who I first viewed the property with was courteous followed up on everything and even the one small plumbing support I asked for upon moving in was dealt with promptly by the back office staff. Certainly a massive improvement on the last local agency I used. I would highly recommend !

Michael · 14 March 2020

★★★★★ 5/5

Facebook

Extremely impressed with how easy and stress free the whole process has been to find a property in such short notice. I appreciate all the help I have received and cannot thank them enough. Would DefinAtely like to say a huge thank you to nick in the office who have helped me a lot during this process,answered every email and have always helped me. ?? DefinAtely recommend Martin and co

Claire · 30 April 2019

★★★★★ 1/5

Google

Will force you out of your home after advising the landlord to up the rent and try to squeeze as much money as they can out of tenants. Communication is pointless , unless you are a landlord they will treat you worse than a priest to a choir boy.

Jordan · 20 March 2023

★★★★★ 5/5

Google

Neil and team have been great whilst buying a property, look forward to dealing with them again. thank you

Darren · 20 March 2020

★★★★★ 5/5

Google

A highly professional and trustworthy estate agency business A pleasure to be associated with Neil and the team.

Shane · 20 March 2020

★★★★★ 5/5

Facebook

Really helpful and friendly estate agents. Spoke to Sarah today and she was lovely :)

Amy · 26 August 2020

★★★★★ 5/5

Facebook

Martin & Co have worked with me for over a decade on the lettings side and I can’t recommend them and the team highly enough. Thank you for your great service.

Gail · 11 August 2020