Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery bad communication, not responding to emails, not answering phone calls, took ages to get my deposit.
They asked me to pay council tax after I left the property which was completely shocking,lost confidence dealing with them.
Mohammed · 20 March 2024
Agent replied · 1 September 2023
Thank you for sharing your experience. We apologise for any frustration caused during your time with Martin & Co. As the recently installed new owners of the business, we are fully committed to delivering communication, responsiveness, and … More
★★★★★ 1/5
GoogleVery unprofessional Chloe Webber the so called letting manager shouldn’t be a manager she was so unprofessional and rude calling me a liar about an email that was sent from her so much so I had to email it back to her to show her when she just couldn’t own up to her mistake and apologise I would never use again and recommend to stay clear
Alice · 20 March 2024
★★★★★ 5/5
GoogleI have provided marketing software to Neil at Martin & Co for the last few years and have found him, and his team, and absolute pleasure to deal with. They are proactive and trustworthy, and I have all the qualities that I would look for in an estate agency. Top team!
Jonathan · 20 March 2020
★★★★★ 1/5
FacebookDO NOT GO WITH THIS ESTATE AGENT!!! MARK IS A USLESS PIECE OF SHIT THAT DOESNT NOW HIS HEAD FROM HIS ARSE! ASKED IF PROPERTY HAD CENTRAL HEATING WAS TOLD TO ME AND AN ANONYMOUS FRIEND THERE WAS YET BOOKED DAY OFF AND FOUND THERE WAS NO CENTRAL HEATING!!!!!!!!! WAS HAPPY TO TAKE TENANCY FEES YET NOT ONE PERSON IN THIS SHITHOLE KNOWS HOW TO DO A REFUND!! MONEY GRABBING SCAMMERS!!!
Katie · 25 February 2015
Agent replied
Cos we got told it had central heating and combi boiler YET IT DOES NOT HAVE EITHER. We haven't had refund yet it's a waiting game to see if the staff even did it correctly as no one new! That's why we weren't happy with taking the property cos ur just liars that do not know a thing! At least make an effort to no basic things about a propert before U try sell/let it
★★★★★ 5/5
GoogleGreat Service - Highly recommend!!! After experiencing some frustration with other Letting agencies, Martin & Co were an absolute pleasure to deal with. They deliver a friendly and efficient service and I would especially like to thank Nick and Claire for making the process really straightforward and stress free!
Louise · 14 March 2020
★★★★★ 1/5
GoogleCompletely uncontactable for 3 weeks, no one ever responds to emails and the office is apparently empty at all times. If you need to move quickly avoid this agent
Ciara · 11 May 2024
Agent replied · 13 April 2024
We appreciate your feedback and apologize for any inconvenience you've experienced. Upon investigation, we found that the property you inquired about has not been on the market for the past three weeks. We also noticed that your inquiry was made just six days ago. Our records indicate that a member of our staff promptly responded to your inquiry via email on multiple occasions and apologized for any inconvenience caused. We value accuracy in reviews and strive to provide timely and responsive service to all our clients. If you have any further concerns or questions, please feel free to reach out to us directly.
★★★★★ 5/5
FacebookDealt with Martin & Co over the years. Neil and Claire are always very helpful.
Aileen · 17 March 2020
Agent replied
Thanks Aileen
★★★★★ 5/5
GoogleWe have supplied metering solutions for many of Martin & Co's properties over the years. Always a very friendly bunch, Neil Williams and the team are extremely personable and efficient, and I look forward to continuing to support the team on their future projects :)
Vinny · 20 March 2020
★★★★★ 1/5
GoogleTerrible company , as a landlord I was totally let down by this agent ! Would not recommend at all !!
Carol · 7 September 2025
★★★★★ 1/5
TrustpilotPossibly the worst estate agent out…
Possibly the worst estate agent out there ! Poor customer service , rude staff , and probably not even a legitimate business !
Mrs · 14 July 2025
★★★★★ 5/5
GoogleI have dealt with Director Neil on a number of occasions and found him and his staff to be very helpful and totally professional in all respects.
I have no hesitation what so ever in recommending this company.
Bryn · 20 March 2020
★★★★★ 1/5
GoogleI made an account just to give a 1 star, I cant stress how bad this business was when we where looking for a property. Alex is the one redeming employee if he still happens to work there
Noir · 29 July 2019
★★★★★ 1/5
GoogleWe were disappointed with this service. We were in desperate need of a new home to move into ASAP as we've had health issues with our current one. We scheduled a viewing for a wonderful house 48 hours in advance. We waited and waited for a confirmation email or a call about it, but received nothing. We called 4 or 5 times in total the day prior and on the day of our requested viewing time and it always went to answer machine. We did not go to the viewing as we thought no one would show up. We still received no contact, so our assumptions were probably correct as no one reached out to see where we were. We called a few more times to ask about rescheduling and only ever got the answer machine. All these calls were made at different times of the day so not even as if we were calling on lunch breaks or once the office was shut. They had posted on their facebook page the day before saying they were running as usual in light of the lockdown update. They missed out on us as likely tenants and frankly we wouldn't want to risk having them as agents in future as they've proven difficult to get hold of. Was a shame as the other reviews seem very promising!
Beth · 7 April 2021
★★★★★ 1/5
Googlethe company let a property on church road newport.
I wrote to complain the tenants leave bin bags on the pavement. I have tripped over them. The same bags have been left for months. I've taken away bags, tables & bed drawers ... & still they dump
Rats eat the contents of the bags & they still dump
more.
The company confirmed they got my communication 3 weeks ago. Nothing heard since
A dump. Health hazard & no evidence martin & co care. I've just removed another 2 sacks
Andrew · 20 March 2021
★★★★★ 1/5
GoogleWe were disappointed with this service. We were in desperate need of a new home to move into ASAP as we've had health issues with our current one. We scheduled a viewing for a wonderful house 48 hours in advance. We waited and waited for a confirmation email or a call about it, but received nothing. We called 4 or 5 times in total the day prior and on the day of our requested viewing time and it always went to answer machine. We did not go to the viewing as we thought no one would show up. We still received no contact, so our assumptions were probably correct as no one reached out to see where we were. We called a few more times to ask about rescheduling and only ever got the answer machine. All these calls were made at different times of the day so not even as if we were calling on lunch breaks or once the office was shut. They had posted on their facebook page the day before saying they were running as usual in light of the lockdown update. They missed out on us as likely tenants and frankly we wouldn't want to risk having them as agents in future as they've proven difficult to get hold of. Was a shame as the other reviews seem very promising!
Beth · 20 March 2021
★★★★★ 1/5
Facebookgood at finding tenants but can't manage their way out of the toilet. Management services amateurish. Tenant selection made not in the interest of landlord.
Standard lease full of loopholes and unenforceable clauses.
Do your own management at it will save you money.
This company specialises in managing by ignoring landlords complaints.
Glyn · 5 July 2019
Agent replied
Glyn, a good tenant was found that was fully referenced independently, also backed up with a referenced guarantor thst you agreed to accept. The lease is a 20 page legally compliant document drawn up by property solicitors that all Martin & Co offices use in the UK. A photographic inventory was completed and tenant check out, you lived above and tried to claim the tenants deposit for maintenance which we believe and the evidence was unwarranted. We sent all evidence to the government backed DPS who allocated you part of the deposit and the rest back to the tenant. But you say lease is full of loopholes as you couldnt keep whole deposit.
★★★★★ 1/5
TrustpilotHorrendous company
Horrendous company. They just make mistake after mistake. Not sure if they are liars or just incompetent. Hopefully not both.
Richard · 22 May 2025
★★★★★ 5/5
GoogleLauren needs a pay rise!!
We were unfortunately made homeless so we’re in such a rush to house myself, partner and our 2 year old son. Lauren couldn’t help us enough she was absolutely outstanding we can not fault her at all. Thank you so so much Lauren!!
Ellie · 23 March 2024
★★★★★ 1/5
FacebookTerrible estate agent handling one of my rental properties! Would not recommend at all !
Carol · 14 July 2025
★★★★★ 5/5
GoogleI have been a customer of Martin and Co Newport for 6 years, letting two apartments through them. I use them to manage all aspects of my property management.
The service has been consistently good throughout that time and the tenants they have introduced me to have always respected the property and have paid any rent due in a timely manner.
The staff at the office are approachable and helpful. I would recommend them as a trusted service provider for letting premises.
James · 14 March 2020
★★★★★ 5/5
GoogleWe signed a tenancy in Sept 2019 for a property let through Martin and Co. We had a fair few viewings with the agent Nick who was great, very professional and prompt reply to emails. We got pipped to one house, but Martin and Co understood what we needed and quickly recommended a house that had become available. Nick arranged a viewing straight away, and we applied immediately. The application process is really user friendly, all done online. We literally had it all done in a few hours. Great communication between agent and landlord, we agreed the moving in day we wanted, no fuss sorting tenancy agreement and keys. Very happy and grateful to Nick.
Jim · 14 March 2020
★★★★★ 5/5
GoogleLauren James and martic & Co have been nothing but brilliant in the whole process leading up to today. I can't thank them enough for everything they've done, been so helpful and worked around my every need! Looking forward to collecting my keys later.
Emma · 11 May 2024
★★★★★ 5/5
FacebookWould highly recommend Martin & Co. They are extremely professional and the staff are exceptionally friendly and helpful. Nothing is too much trouble. Cannot thank Neil, Lisa and their team enough.
Janet · 13 March 2020
★★★★★ 1/5
GoogleSince the take over of the lettings dept by the new mangament the service and overall management carried out on my property dropped dramatically.
There have been a significant number of failures over the past 12 months from … More
Craig · 6 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
