Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid this estate agents
Avoid this estate agents! I wish I could leave a zero stars rating, they absolutely do not deserve 1 star.They take holding deposits for properties, send you an email to confirm you have been accepted to rent - and then offer the property to other people and they lie about it (funny how the property hasn't been readverised though 🤔) They gaslight, they make false guarantees, they avoid phone calls and as if that isn't enough, just to add further insult to injury, they avoid returning the holding deposit. There are real people behind these proposed lettings, and there are 2 children who were excited for their new home and have been left heartbroken by the underhanded tactics of this awful company. Absolutely disgusting. Report is being submitted to the Ombudsman and I sincerely hope they get their comeuppance. For the sake of transparency, I am not the person involved, this happened to a very close family member. Read the reviews here and on Google and Trust Pilot , they speak volumes. Avoid!!
MS · 21 May 2026
★★★★★ 1/5
GooglePoor excuse of a letting agency. They take months to respond to emails and when they do their service is beyond poor and they don't answer phones.
Our kitchen flooded in our rented accommodation and we have 2 young children, we've been ringing since 6am between out of hours and their normal line with no respond still at 3:25. Avoid at all costs.
Chloe · 22 June 2026
Agent replied · 22 August 2026
Thank you for taking the time to leave a review Chloe.
We welcome all feedback, whether positive or negative. However, it is important that any review accurately reflects the facts of the situation.
In this case, our records show that the first contact regarding this issue was received at 6:08am. A response was issued at 6:25am providing advice to isolate the water supply, confirming that a maintenance contractor had been instructed, and providing the contractor's contact details.
The contractor attended the property at approximately 8:30am and confirmed that the issue had been resolved by around 9:30am, at which point our office was updated accordingly. An electrician was also instructed the same day to carry out the appropriate safety checks.
We appreciate that any water-related issue in a home can be stressful, particularly when young children are involved, and we understand your concern. However, we do not accept that the review accurately reflects the response provided, which included an out-of-hours response, contractor attendance and resolution within a matter of hours.
We remain committed to providing a professional service to all of our landlords and tenants and are always happy to discuss any concerns directly.
★★★★★ 5/5
GoogleAbigail was an absolute saint during our application process. She was bubbly, polite and professional during the viewing and took any concerns with care and reinforced a quality standard required for a property to be let by this estate agent. The property we viewed was partially finished at the time and she assured me that she made sure we would have everything done by the time we moved in should be be successful - And we did!
Abi was as excited as we were to get the property and was so lovely in answering any and all questions we had surrounding the contract and what terminology meant. Despite my questions being basic, I never felt a hint of annoyance and every answer was prompt (even outside of normal hours!). Abi even rearranged the start date of our contract when we had mixed up the dates of a family members surgery.
I can say with certainty that this experience would not have been the same without her guiding us and overseeing the process. I heavily recommend working with her to find your next home, she will go above and beyond for you!
Savi · 17 April 2025
★★★★★ 5/5
GoogleMartins were fantastic on negotiating price , supporting and guiding us through the sale process to even helping arrange work to be done ready for sale . Our house was in Newport / Cwmbran area and the marketing / drone video was superb at no extra cost
Henry Mitchell from Martins was very proactive always emailing or calling back .
Chasing information and keeping us posted with all the latest information
Thanks Henry you made it a painless process. I would give 6 stars if I could !
Appreciate all your help !
Sara · 18 November 2024
★★★★★ 1/5
GoogleStay well clear of this deceiving company, i recently bought a property sold through this company everything was going well until the new director Henry had taken over, this guy is the most manipulative, deceiving person i have ever come across. A sale price was agreed until he started giving false information on behalf of the vendor to increase the sale price. He Henry is an un-reliable con-artist, stay well clear of him ! (absolute joke of a person)
Musa · 25 April 2024
★★★★★ 1/5
GoogleGOT SCAMMED BY MARTIN CO
Arranged a viewing with partner. traveled h for this property. . Really liked the property and offered to pay holing deposit. Told we cant pay it to the agent or at the property and we have to wait to see what the landlord says.
Next day got an email that the laNDLORD IS HAPPY WITH EVERYTHING AND WANTS TO GO AHEAD and been sent a bank account to pay deposit. I went to the bank and made the payment. once we paid they gave the flat to someone else and kept my money
John · 22 September 2025
★★★★★ 5/5
GoogleCan’t thank Lauren James at Martin&co enough she has been brilliant from start to finish!
Amazing customer service and couldn’t do enough to help.
She answered any questions or concerns I had and kept me up to date with everything !
Can’t fault Lauren or Martin&co Thank You !
Alexandra · 18 November 2024
★★★★★ 5/5
GoogleMartins were fantastic on negotiating price , supporting and guiding us through the sale process to even helping arrange work to be done ready for sale . Our house was in Newport / Cwmbran area and the marketing / drone video was superb at … More
Sara · 5 August 2024
★★★★★ 1/5
GoogleSince the take over of the lettings dept by the new mangament the service and overall management carried out on my property dropped dramatically.
There have been a significant number of failures over the past 12 months from failing to inform my tenant of changes / stating they had - then not being able to provide proof through to failing to inspect the property .
Their mistakes have resulted in me having to intervene with my tennant ans take matters into my own hands … further to this their ability to communicate and speak to me as a customer is questionable at the least . After being charged for reports I had not requested and their inability to resolve matters I cancelled my contract which again was incredibly problematic.
I would think carefully on allowing the Newport office to manage a property and have concerns over their compliance and ability to not only resolve matters that arise but also their inability should things require legal assistance etc .
Craig · 18 November 2024
★★★★★ 1/5
FacebookSo many issues over 6 year tennancy.
Slow for repairs (many never happened), missed appointments, excessive renewal fees, unable to get our names correct each year.
2 days before end of our lease contractors entered the property without our knowledge - breaching tennancy contract.
Was 90 mins late for our check out appointment.
Property had no inventory - however they tried to claim the staging pictures as a 'check in' photos to the DPS. Property was filthy when we moved in - with previous tennants rubbish in garden.
We were never sent a copy of the check out report to sign - never asked for new address (and we have a Royal Mail forward set up)
Despite this they still tried to claim £160 for cleaning fees - which the DPS sided with us on.
There's no way of contacting head office - and my complaint email from 30th May has still not been answered. When asked about this during a telephone conversation it was said that they 'don't care' - which was nice!
If renting comes up in conversation I tell everyone I know to avoid this company if possible.
Hannah · 26 July 2019
★★★★★ 5/5
FacebookWe have supplied metering solutions for many of Martin & Co's properties over the years. Always a very friendly bunch, Neil Williams and the team are extremely personable and efficient, and I look forward to continuing to support the team on their future projects :)
Vinny · 8 August 2020
Agent replied
Highly recommended, found me a suitable tenant within a week of going on the market.
Very professional staff and excellent service!!!
★★★★★ 5/5
GoogleLauren was amazing in helping my wife and I rent our apartment. She was there every step of the way, always quick to respond, and made the process completely stress-free. Her dedication and accountability are impressive. Highly recommend her!
Festus · 10 July 2024
★★★★★ 5/5
GoogleLauren was amazing in helping my wife and I rent our apartment. She was there every step of the way, always quick to respond, and made the process completely stress-free. Her dedication and accountability are impressive. Highly recommend her!
Festus · 26 June 2024
★★★★★ 5/5
GoogleLauren James has been fantastic. Kept me in the loop with everything at all stages of my move. Even answered calls and messages on her holiday. Fantastic representation of Martin and Co. Professional and reliable. Thank you Lauren!
Christopher · 10 July 2024
★★★★★ 5/5
GoogleHad the most amazing customer service experience throughout my application for my first property with the lovely, kind and caring Claire. After trying to communicate with other letting agents companies, Claire was the only one that listened …
Keelan · 22 April 2024
★★★★★ 1/5
GoogleWaited until I'd paid the holding fee and then gave the apartment to someone else really unprofessional and now they not answering phone to send back the holding fee
Would be wary sending them any deposits or holding fees because your gonna be stuck waiting for it back
Ry · 22 September 2025
★★★★★ 5/5
GoogleFantastic service! Lauren has been especially helpful when it came to our new rental. She’s gone above and beyond to help us, as has Chloe. Definitely reccomend! Can’t wait to pick the keys up :)
Katie · 23 March 2024
★★★★★ 5/5
GoogleFantastic service! Lauren has been especially helpful when it came to our new rental. She’s gone above and beyond to help us, as has Chloe. Definitely reccomend! Can’t wait to pick the keys up :)
Just · 6 March 2024
★★★★★ 5/5
GoogleI have NEVER had any complaints about Martin & Co's service. I believe that my loyalty to Martins (I don’t use any other agents in Newport) is fully reciprocated by Neil Williams, the firm's Principal, and his staff. An excellent mutually respected business relationship and a lot of friendship also built up over many years. Absolutely no hesitation in recommending Martins.
Robert Kenny
Robert · 14 March 2021
★★★★★ 5/5
FacebookI have had the pleasure of dealing with Neil and his team since they opened back in the day! Very professional, helpful and thorough. I wouldn't hesitate to highly recommend them.
Stuart · 12 August 2020
Agent replied · 26 February 2025
Thanks so much!!
★★★★★ 5/5
GoogleCan’t thank Lauren James at Martin&co enough she has been brilliant from start to finish!
Amazing customer service and couldn’t do enough to help. … More
Alexandra · 7 May 2024
★★★★★ 1/5
FacebookReferencing procedure by Martin & Co - Be very Careful
Review: Marin & Co -Newport
Subject: Return of referencing fee
Reason: Was not made aware of procedure/mislead by agent
Note: The property was listed as detached- it is detached but you have someone living next door.
It's like calling a block of flats detached, yes the building is but you still have people living next door.
Be very careful when paying for referencing, ask them exactly what the referencing companies criteria is. To make it clear...
1. If you are self employed and have been trading for less than a year ( and have no audited accounts ) they will not take into consideration any income generated by said company, even offering bank statements, invoices and proof of income they will not accept it.
2. If you are paid any bonus, linked to your annual income , they will only accept 50% of the bonus, even if guaranteed.
3. You must be able to prove income of £25,000 or over, if you cannot you will fail the process.
They do not and did not make the criteria clear and are refusing to refund the referencing fee of £275.00.
It would also be useful to get a break down of this 'fee' and how they get to this amount, ask them before agreeing to anything.
From what I can see the referencing company sends out a few emails and very basic forms to employers and current landlords ( my landlord stated that it is very basic )
Also be careful not to tick the boxes that Martin & Co include on a very poorly scanned document that is emailed over, the boxes relate to them getting commission from utility companies who will then contact you to discuss switching.
Also, to date I have received 8 sales calls from Homelet who conduct the referencing, asking me if I would like insurance from them for the new property I am moving into!.
My advice...use another agency, with so many around do not risk utilising Martin & Co, the process is poor.
The manager of the Newport branch that I have been in touch with regarding this case, has also felt the need to give me lessons via email on business accounts, mortgages and HMRC, thus deflecting away from the main issues that I have bought up.
The profile on the Martin & Co website states:
"he knew he could offer landlords and tenants a better service than they were currently receiving."
Not once has he phoned to discuss in person, says it all really.
OCT 2018
Jason · 8 October 2018
Agent replied
Jason, Martin & Co is a national franchise, all referencing is done independently by the UKs main providers. These precedures are followed by all offices. Its unfortunate that some people fail referencing but the terms of business explain whats expected. All the best
★★★★★ 5/5
FacebookTraded with $1000 in my wallet after seeing so many testimonies and recommendation here on Facebook and YouTube about Mrs Rachael Wacker after mining and trading in my account. I opened my wallet and got a profit of $10,500 in 7 working days made my withdrawal successfully Mrs Rachael has changed many life's including mine am grateful mam you are a truly a woman with a heart of a raw gold. Contact her via: WhatsApp: +1 (971) 772-1286 email: rachaelwacker68@gmail.com
Alexey · 22 December 2023
★★★★★ 5/5
FacebookExcellent service from Neil, Lisa and team, I would highly recommend their services. There is always someone on hand to answer any questions, thank you so much
Gaynor · 14 March 2020
Agent replied · 3 May 2023
Thank you so much!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
