5/5
Excellent, speedy service received from Lauren. Very helpful and friendly.
Agent replied · 6 July 2023
Hi Rebecca, thank you so much for the 5-star review! We are pleased for the wow service Lauren has provided you. Thank you!

Trusted Agent profile · Newport
★★★★★
723 reviews across 3 platforms
Unit 56 Enterprise Way, Newport, NP20 2AQ
Luscombe & Co's office in Newport, at Unit 56 Enterprise Way, is rated 4.7 out of 5 across 723 reviews on three platforms, including 605 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Luscombe & Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
The Trusted Agent 2026 results for Luscombe & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
Excellent, speedy service received from Lauren. Very helpful and friendly.
Hi Rebecca, thank you so much for the 5-star review! We are pleased for the wow service Lauren has provided you. Thank you!
5/5
Helpful, friendly staff. Would highly recommend. Great customer service.
We're happy to hear that our staff was helpful and friendly, and that you would highly recommend our services. Providing great customer service is a top priority for us, and we're glad to hear that our efforts are appreciated. Thank you for choosing Luscombe & CO.
5/5
1st Class and professional service from start to finish. My property was presented well on all major property websites, which helped to secure a tenant quickly.
Great to hear, very glad that we have been of assistance
5/5
Straight forward and simple process to renew tenancy. Staff have always been pleasant and helpful.
Thank you so much for the kind review, Jelu Miah.
1/5
Stole our deposit on very weak grounds, the work they outsource is clearly conducted by another business they own allowing them to gain even more income. Steer clear!
Luscombe & Co act as a third party in relation to deposits. The landlord has final say over what deductions are put forward to a tenant in regards to the deposit, all we are able to do is advise tenants of the landlords intentions and arrange works as requested by the landlord. We do not have any maintenance contractors affiliated with our company, we deal with a number of contractors who provide us with quotations and costings for works required and they provide us with details of any works needed to remedy. If you are unhappy with any deductions set forward by the landlord, you can opt to use the adjudication process via the deposit protection scheme.
5/5
All the staff at Luscombe & co are helpful and efficient ! Quick with answers and advice. Both on letting and legal advice. Highly recommended.
Great to hear that we have been able to assist in a difficult case for you
5/5
Amazing agency, staff very friendly, helped us with all the paperwork. Moving houses couldn't be better. Highly recommend for people looking for their new house
Great to hear, and we hope that you enjoy your new home
5/5
A very professional and courtepus service at all times....far outweighs other agents we have previously dealt with! Many thanks Luscombe.PositiveProfessionalism
Thank you Moira for your 5-star review! We are happy to have provided you a WOW service!
5/5
I was very happy with the contact with Luscombe & co and how quick they got back to me. During the process of waiting for the day I signed, I needed to know a few things about the property and they were happy to help. They made the application process very easy and would definitely recommend Luscombe & co to everybody.
5/5
I was impressed with their quick, responsive service, and that they made time for a weekend viewing. Would definitely recommend.
Glad to hear that we have provided such a great service. Thank you
5/5
Fantastic service,manage 3 of my properties and are very professional. Thank you so much for finding a tenant so quickly for my recent property.
Thank you very much for your review, we are so pleased that we ahve been able to assist you
5/5
Currently look after two of my properties. Always been very responsive and reliable.
Thank you so much James for trusting us your properties. We are happy to be at your service.
5/5
Top notch customer service within very good timing.Well done!
Thank you so much for your kind words! We are pleased to hear that our customer service has met your expectations. Our goal is always to provide top-notch service and we are grateful for your recognition. Thank you for taking the time to leave this review. We appreciate your support and look forward to serving you in the future.
5/5
Very responsive to issues when raised
Thank you for leaving us a review! We're glad to hear that we were very responsive to issues when raised. We understand that issues can arise with rental properties, and we strive to address them quickly and efficiently to ensure our clients are satisfied with the service they receive. If you have any further feedback or need any assistance in the future, please don't hesitate to reach out to us.
5/5
Anna and Luscombe & Co are extremely knowledgeable in what they do and are always happy to help with any queries or problems.
Great to hear Anna has been of such help
5/5
Really helpful and informative, in particular a member of staff Anna who helped us a lot to find lovely tenants for our property!
Great to hear Anna was of help
5/5
Very helpful and professional. Rikaya couldn’t do enough to find somewhere suitable for us would certainly recommend and use Luscombe and Co again
Great to hear, thank you very much for you feedback
5/5
Very efficient in responding, helpful staff, process made smooth all the way.
Thank you Andy for your kind words. Cheers!
5/5
easy to use and stress free
Thank you so much Phil for your kind review. Cheers
5/5
Helpful, courteous and efficient.
Thank you so much for the 5-star review! Cheers!
5/5
Luscombe & co helped me move into my accomodation in just 3 days. They really treat you like a valued customer. Although there was another property by a diff letting agency to my liking, Luscombe and co's great service is all it took to make me decide otherwise. I am especially pleased with my interaction with Anna from their team.
5/5
Had a few dealings with the team and they are always great. Pleasure to go into the office and always really helpful
Thank you very much for your feedback, we are glad that you have had such a great experience.
5/5
Excellent service every-time. Removes all the pain of being a landlord!
Thank you so much Paul for the kind review.
5/5
Excellent service on Tenancy Management and renewals
Thank you Alan for taking the time to write a review about our services. We are thrilled to hear that you have had an excellent experience with our Tenancy Management and renewal process. Our team of professionals works hard to ensure that every aspect of our service is of the highest quality, and it's great to hear that our efforts are being recognized. We understand that the success of our service depends on the satisfaction of our landlords, and we are dedicated to providing the best possible experience. We appreciate your kind words and are grateful for the opportunity to serve you. If there's anything else we can do to make your experience even better, please do not hesitate to reach out to us. We are always here to help. Thank you again for choosing us, and we look forward to continuing to provide you with excellent service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Luscombe & Co, Newport won Platinum.
Tell us what you need and we'll put you in touch. Luscombe & Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.