Trusted Agent profile · Newport

Luscombe & Co Newport reviews

★★★★★ Excellent

723 reviews across 3 platforms

Unit 56 Enterprise Way, Newport, NP20 2AQ

Luscombe & Co's office in Newport, at Unit 56 Enterprise Way, is rated 4.7 out of 5 across 723 reviews on three platforms, including 605 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

605

Reviews on Google

This office

Facebook logo

3.7 / 5

6

Reviews on Facebook

This office

Trustpilot logo

112

Reviews on Trustpilot

This office

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Luscombe & Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.

What do you need help with?

Awards

The Trusted Agent 2026 results for Luscombe & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Newport office, from every platform, shown as written. First names only.

5/5

Google

Excellent, speedy service received from Lauren. Very helpful and friendly.

Rebecca · 6 February 2023

Agent replied · 6 July 2023

Hi Rebecca, thank you so much for the 5-star review! We are pleased for the wow service Lauren has provided you. Thank you!

5/5

Google

Helpful, friendly staff. Would highly recommend. Great customer service.

Paula · 8 March 2023

Agent replied · 6 July 2023

We're happy to hear that our staff was helpful and friendly, and that you would highly recommend our services. Providing great customer service is a top priority for us, and we're glad to hear that our efforts are appreciated. Thank you for choosing Luscombe & CO.

5/5

Google

1st Class and professional service from start to finish. My property was presented well on all major property websites, which helped to secure a tenant quickly.

Jonathan · 6 July 2020

Agent replied · 6 July 2023

Great to hear, very glad that we have been of assistance

5/5

Google

Straight forward and simple process to renew tenancy. Staff have always been pleasant and helpful.

Jelu · 6 July 2022

Agent replied · 6 July 2023

Thank you so much for the kind review, Jelu Miah.

1/5

Google

Stole our deposit on very weak grounds, the work they outsource is clearly conducted by another business they own allowing them to gain even more income. Steer clear!

Noir · 7 July 2019

Agent replied · 6 July 2023

Luscombe & Co act as a third party in relation to deposits. The landlord has final say over what deductions are put forward to a tenant in regards to the deposit, all we are able to do is advise tenants of the landlords intentions and arrange works as requested by the landlord. We do not have any maintenance contractors affiliated with our company, we deal with a number of contractors who provide us with quotations and costings for works required and they provide us with details of any works needed to remedy. If you are unhappy with any deductions set forward by the landlord, you can opt to use the adjudication process via the deposit protection scheme.

5/5

Google

All the staff at Luscombe & co are helpful and efficient ! Quick with answers and advice. Both on letting and legal advice. Highly recommended.

Helen · 6 July 2020

Agent replied · 6 July 2023

Great to hear that we have been able to assist in a difficult case for you

5/5

Google

Amazing agency, staff very friendly, helped us with all the paperwork. Moving houses couldn't be better. Highly recommend for people looking for their new house

Red · 6 July 2020

Agent replied · 6 July 2023

Great to hear, and we hope that you enjoy your new home

5/5

Google

A very professional and courtepus service at all times....far outweighs other agents we have previously dealt with! Many thanks Luscombe.PositiveProfessionalism

Moira · 25 August 2021

Agent replied · 6 July 2023

Thank you Moira for your 5-star review! We are happy to have provided you a WOW service!

5/5

Google

I was very happy with the contact with Luscombe & co and how quick they got back to me. During the process of waiting for the day I signed, I needed to know a few things about the property and they were happy to help. They made the application process very easy and would definitely recommend Luscombe & co to everybody.

Kelly · 7 July 2018

5/5

Google

I was impressed with their quick, responsive service, and that they made time for a weekend viewing. Would definitely recommend.

Tom · 6 July 2021

Agent replied · 6 July 2023

Glad to hear that we have provided such a great service. Thank you

5/5

Google

Fantastic service,manage 3 of my properties and are very professional. Thank you so much for finding a tenant so quickly for my recent property.

Carol · 6 July 2020

Agent replied · 6 July 2023

Thank you very much for your review, we are so pleased that we ahve been able to assist you

5/5

Google

Currently look after two of my properties. Always been very responsive and reliable.

James · 6 July 2022

Agent replied · 6 July 2023

Thank you so much James for trusting us your properties. We are happy to be at your service.

5/5

Google

Top notch customer service within very good timing.Well done!

Taiwo · 8 December 2022

Agent replied · 6 July 2023

Thank you so much for your kind words! We are pleased to hear that our customer service has met your expectations. Our goal is always to provide top-notch service and we are grateful for your recognition. Thank you for taking the time to leave this review. We appreciate your support and look forward to serving you in the future.

5/5

Google

Very responsive to issues when raised

Lee · 8 March 2023

Agent replied · 6 July 2023

Thank you for leaving us a review! We're glad to hear that we were very responsive to issues when raised. We understand that issues can arise with rental properties, and we strive to address them quickly and efficiently to ensure our clients are satisfied with the service they receive. If you have any further feedback or need any assistance in the future, please don't hesitate to reach out to us.

5/5

Google

Anna and Luscombe & Co are extremely knowledgeable in what they do and are always happy to help with any queries or problems.

Colin · 6 July 2020

Agent replied · 6 July 2023

Great to hear Anna has been of such help

5/5

Google

Really helpful and informative, in particular a member of staff Anna who helped us a lot to find lovely tenants for our property!

Richard · 6 July 2020

Agent replied · 6 July 2023

Great to hear Anna was of help

5/5

Google

Very helpful and professional. Rikaya couldn’t do enough to find somewhere suitable for us would certainly recommend and use Luscombe and Co again

Joanne · 6 July 2020

Agent replied · 6 July 2023

Great to hear, thank you very much for you feedback

5/5

Google

Very efficient in responding, helpful staff, process made smooth all the way.

Andy · 6 July 2022

Agent replied · 6 July 2023

Thank you Andy for your kind words. Cheers!

5/5

Google

easy to use and stress free

Phil · 6 February 2023

Agent replied · 6 July 2023

Thank you so much Phil for your kind review. Cheers

5/5

Google

Helpful, courteous and efficient.

Dave · 7 April 2023

Agent replied · 6 July 2023

Thank you so much for the 5-star review! Cheers!

5/5

Google

Luscombe & co helped me move into my accomodation in just 3 days. They really treat you like a valued customer. Although there was another property by a diff letting agency to my liking, Luscombe and co's great service is all it took to make me decide otherwise. I am especially pleased with my interaction with Anna from their team.

Rhema · 7 July 2016

5/5

Google

Had a few dealings with the team and they are always great. Pleasure to go into the office and always really helpful

Sharon · 6 July 2020

Agent replied · 6 July 2023

Thank you very much for your feedback, we are glad that you have had such a great experience.

5/5

Google

Excellent service every-time. Removes all the pain of being a landlord!

Paul · 6 July 2022

Agent replied · 6 July 2023

Thank you so much Paul for the kind review.

5/5

Google

Excellent service on Tenancy Management and renewals

Alan · 8 December 2022

Agent replied · 6 July 2023

Thank you Alan for taking the time to write a review about our services. We are thrilled to hear that you have had an excellent experience with our Tenancy Management and renewal process. Our team of professionals works hard to ensure that every aspect of our service is of the highest quality, and it's great to hear that our efforts are being recognized. We understand that the success of our service depends on the satisfaction of our landlords, and we are dedicated to providing the best possible experience. We appreciate your kind words and are grateful for the opportunity to serve you. If there's anything else we can do to make your experience even better, please do not hesitate to reach out to us. We are always here to help. Thank you again for choosing us, and we look forward to continuing to provide you with excellent service.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Luscombe & Co's Google reviewsLeave Luscombe & Co a review

Questions about Luscombe & Co Newport

Has Luscombe & Co won any awards?

Yes. In The Trusted Agent 2026 awards: Luscombe & Co, Newport won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Luscombe & Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent