Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHoss Eddin showed us few properties
My wife and I visited the Lampton parkside to see some properties. Real state agent, Hoss Eddin showed us few and he was so helpful and professional during viewing.
Mohammad · 27 September 2026
Agent replied · 10 October 2026
Dear Mohammad Aeini,
Thank you for taking the time to share your experience. We’re pleased to hear that you and your wife enjoyed your visit to Lampton Parkside and that Hoss was so helpful and professional during your property viewings. We’ll make sure your positive feedback is passed on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotSimon - friendly and professional decorator
Simon was a very professional and friendly decorator. He arrived promptly on the day of the works, and worked quickly to get my flat back to normal after a leak.
Sophie · 1 June 2026
★★★★★ 5/5
TrustpilotSnagging issues completed. Well done Micheal!
We had an operative visit our property today to attend to some snagging issues. Michael Perry arrived on time and completed the jobs promptly and efficiently.
Dorothy · 12 October 2026
Agent replied · 13 October 2026
Dear Dorothy Tasker,
Thank you for taking time to share your feedback. We’re pleased to hear that Michael arrived on time and completed the snagging work so promptly and efficiently. We’ll make sure your positive comments are passed on to Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotSuperb job by Simon and Barry
We’ve been having trouble with the floor flooding and pooling water in our shed. Simon and Barry did a superb job today installing a floor. Both Simon and Barry were exceptionally professional, polite, and friendly. They were very efficient in getting the work done and fixed some other snags too. Simon also gave me great advice about some other DIY projects I need to do. Thank you very much guys!
Sam · 5 January 2024
Agent replied · 10 June 2024
Hello Sam,Thank you for your kind words about Simon and Barry's professionalism at their recent visit to you, they will be pleased to hear.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotMichael perry did a great and clean job…
Michael perry did a great and clean job replacing the damage in my bathroom he was very kind and respectful thank you for your work and kindness
Hasina · 5 October 2026
Agent replied · 10 October 2026
Dear Hasina Jamshed,
We really appreciate you taking the time to share your feedback. We’re delighted to hear that Michael carried out the bathroom repairs to a high standard and left everything clean and tidy. It’s also lovely to know that you found him kind and respectful throughout his visit. We’ll make sure your thoughtful feedback is passed on to Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotHill are a brilliant developer due to the people they have and Maggie is simply great
We purchased our house through Maggie at Farehurst park and the entire buying process was seamless. Maggie was never pushy and always took the time to be patient with us as we went through multiple iterations of viewings and decisions. She made the entire process stress free through how she operates. Post sale she has still been available and helpful to ensure we settle in well. Thank you Maggie
Vinod · 25 May 2025
★★★★★ 5/5
TrustpilotRichard came to my property to fix my…
Richard came to my property to fix my balcony door. Very polite and professional, nothing was too much trouble for him. I am very happy with the service
Emma · 21 September 2026
Agent replied · 24 September 2026
Dear Emma,
We're so happy to hear Richard provided such a positive and professional experience. Your kind words mean a lot to us! We will pass these on to Richard.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPaul Coppen brilliant guy gone beyond…
Paul Coppen brilliant guy gone beyond and above and done a great job. Very pleased with the work and very friendly person. Keep up the good work mate!.
Unknown · 18 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback. We're delighted to hear that Paul went above and beyond, delivering a great service while being friendly and helpful. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotLovely and very efficient
Andrew was lovely and very efficient, paid great attention to detail.
Rita · 24 September 2026
★★★★★ 5/5
TrustpilotMichael Perry came and checked the…
Michael Perry came and checked the issue to explain and resolve. He came twice on the day as I was late getting home on the first instance.
RKS · 23 September 2026
Agent replied · 24 September 2026
Dear RKS,
Thank you for taking the time to leave us a review. We’re pleased to hear that Michael took the time to investigate the issue, explain the situation and work towards a resolution. It’s also great to know that he was accommodating and returned later that day to ensure he could assist you. We’ll make sure your positive feedback is shared with Michael.
Regards,
Hill Customer Service
★★★★★ 4/5
TrustpilotPaul C and Michael Chapman came today…
Paul C and Michael Chapman came today to address an issue on our roof, they were very efficient, found and fixed the issues and answered all my questions.
Anne · 16 September 2026
Agent replied · 24 September 2026
Dear Anne,
It's great to hear that Paul and Michael were able to resolve your roofing issue so efficiently. We're pleased that they took the time to answer your questions and ensure the necessary repairs were completed. We'll be happy to share your recognition with them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotMicheal Perry and Faik came to my…
Micheal Perry and Faik came to my property to carry out some maintenance work on our doors, they were very quick and professional
Justine · 12 October 2026
Agent replied · 12 October 2026
Dear Justine,
Thank you for taking the time to share your feedback. We’re pleased to hear that Michael and Faik provided such an efficient and professional service while carrying out the maintenance work on your doors. We’ll make sure your positive comments are shared with them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotBarry is brilliant
Barry is brilliant identifying and fixing a leak in our family bathroom. We are impressed by his high quality of work, would give 100 stars if allowed.
Kenneth · 27 May 2026
★★★★★ 1/5
TrustpilotTHE WORSE EXSPERIENC OF MY LIFE
Please stay away from this builder. I'm living my worse nightmare after spending all my saying and lifetime mortgage. A brand new flat, that has more problem than a century old abandoned house! Everything was wrong, from floor, to ceiling. During the first 2 years a had 50 people over hundreds of appointment trying to rectify the issues. Now the latest, a very bad water leaking, in a brand new flat, and obviously being outside the 2 years warranty Hill wash their hands as well Swan the developer. Please don't fall in my situation and go for different option, anything would be better than the quality provided from Hill! I would love to share pictures as wards can't describe it!
David · 28 December 2022
Agent replied · 24 August 2024
Hello David, Thank you for your feedback, we are sorry to hear of your reported issues.We are pleased to hear that our team are in contact with you to devise a route forward and rectify the situation.Many Thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotAndy came round and put up
Andy came round and put up
our curtain rails so quickly and efficiently with a smile as well - brilliant job!
Mr · 12 October 2026
Agent replied · 13 October 2026
Dear Mr Disgruntled,
Thank you for taking the time to share your feedback. We’re delighted to hear that Andy fitted your curtain rails so quickly and efficiently, all while maintaining such a friendly approach. It’s great to know you were so pleased with the result, and we’ll make sure your lovely comments are passed on to Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotI'd like to give a positive review on…
I'd like to give a positive review on Peter Miller. He attended our property to look at a defect with our shower. He kept me updated at all times as to what the issue was and the solution. Peter was very friendly and informative and I would definitely recommend Hill in the future as Peter and the team have always provided an excellent service.
Hellsbells8334 · 17 January 2024
Agent replied · 10 June 2024
Hello,Thank you for your positive review. It's great that Peter and the team have provided you with their expertise and were able to demonstrate Hills commitment to excellence. We will pass on your kind words.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotBarry and Paul C were friendly
Barry and Paul C were friendly, with clear communication and efficient work. They both did a wonderful job replacing our kitchen cupboard shelf and fixing the one below. It looks good as new. They went above and beyond, fixing a few other things in the room I hadn't asked for. Super happy with the results!
Laur · 24 September 2026
★★★★★ 5/5
TrustpilotAndrew Delaforce did a splendid job
Andrew Delaforce did a splendid job. Even repainted the wall where some workers previously had left a mark. We're really happy, thank you!
JanL · 22 September 2026
Agent replied · 24 September 2026
Dear JanL,
Thank you for taking the time to leave us a review. We’re delighted to hear that Andrew did such a great job and went the extra mile by repainting the wall to address the previous mark. It’s wonderful to know that you’re so happy with the finished result. We’ll make sure your lovely feedback is passed on to Andrew.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotHoss was fantastic
Hoss was fantastic, friendly, polite, and very helpful. He provided excellent service and was a pleasure to deal with. Thank you! 😊
K · 5 June 2026
★★★★★ 5/5
TrustpilotFixed my shower Door
Andy, Phil and Richard were great they got the job done super fast and efficient. I definitely well recommend these guys. A Team 👍🏼
Barry · 28 May 2026
★★★★★ 5/5
TrustpilotPaul Coppen
I recently had the pleasure of working with Paul Coppen to address some damage in my home caused by a water leak, and I couldn't be more satisfied with the outcome. From start to finish, the experience was exceptional.After the leak, I was left with unsightly stains and peeling paint that made my space feel less than inviting. He were prompt, professional, and clearly knowledgeable about the best techniques for repairing the damage.What impressed me the most was their attention to detail. Paul Copper meticulously repaired the stains and made sure the paint was flawlessly applied, leaving my walls looking as good as new. It was evident that they take great pride in their work. They also took the time to answer all my questions and provided valuable advice on how to prevent future issues.Additionally, the cleanup afterward was thorough, and I appreciate how respectful they were of my home. Their commitment to quality and customer satisfaction truly set them apart.If you're looking for a reliable and skilled painter for repairs or any painting needs, I wholeheartedly recommend Paul Coppen. He exceeded my expectations! Thank you for the fantastic work!
Alex · 22 October 2024
★★★★★ 5/5
TrustpilotGreat Customer service from start to finish
Great Customer service from start to finish. We had looked at many sites and narrowed our search down to two possibilities. After much deliberation Hill's won the day. This was in part due to the excellent work by Violeta our initial Sales contact who was exemplary in her dealings with us. Always responsive and kept us informed all the way. The pre-completion meetings with the team gave us a great insight as to what to expect when we finally completed on the house and we were not disappointed. The build quality of the house itself was excellent too with only expected minor snags that were fixed straight away. The site manager Marcus is outstanding and even with his heavy workload always found time for our queries etc. Overall if looking for a new home it would be very much worth considering a Hill development.
Hugh · 19 October 2024
★★★★★ 5/5
TrustpilotA Late Thank You Note to the Site and Customer Service Teams
Though having moved to our new house for a few months, we are only able to write this review now due to our busy schedule to settle down. Yet, it's good to have experienced more about the good service at Capstone Fields.First, most of the site team members we saw were very hardworking and helpful. We want to particularly appreciate the team manager Mike and one of his members Paul. They both helped us at different occasions.Mike, together with Lynsey from customer service, first gave us a comprehensive home demonstration. Mike and Lynsey both were very patient in answering our questions that took them overall about two hours. After he learned about our difficulties at the end of the visit, Mike was very kind to offer extra help to resolve our issue (within the next day).Lynsey also helped a lot by recording defects detected during the visit and arranged resolution with her colleague Nicole afterwards.There were a few members who came to rectify the defects. During his rectification work on 07-Aug-2024, Paul was very neat and tidy throughout the process. He was also very kind to teach us how to clean and/or repair some areas. We also appreciate a lot of the help offered from other site team members but we don't know their names. But in short, the site team was very great! It's particularly impressive that they helped clear up the whole estate's black bins as the council was not able to collect the bins due to the on-site roadwork.Nicole mainly communicated with us through emails. We have to say, her responsiveness was not fast enough, but improved after gentle feedback was given. As a whole, she understood most of our needs and arranged appropriate persons to resolve our issues. Together with Lynsey, she resolved over 80% of our issues. Thank you both. And we look forward to Nicole's responses to a few outstanding issues.
D · 17 October 2024
★★★★★ 5/5
TrustpilotBrilliant & Professional services by…
Brilliant & Professional services by Tom & GeorgiaThanks to Tom @ Georgis, the whole family has been in our new home since last Friday. While we are happy with the overall hardware quality, some minor defects require post completion follow-up.There is also very professional & reliable salesman, Tom. He is very patient, friendly and with good trustful attitude. He always listens to our request and analyses the issues and provide his best solution during the whole purchasing process.Hill Customer Relationship Officer, Georgia is very responsive and understands our needs. She is very efficient and resourceful to get the right people to fix the issues in our house.Thank you for all your help. Highly recommended!
Emily · 5 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
