Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBoxing in
Andy was very polite and got the job done, explained how it can be taken off and cleaned and tidied everything up too 😀
Rujina · 29 September 2026
Agent replied · 10 October 2026
Dear Rujina,
Thank you for taking the time to leave us a review. We’re really pleased to hear that Andy was polite, efficient and took the time to explain how the item could be removed and cleaned. It’s also great to know that he left everything tidy after completing the work. We’ll make sure your lovely feedback is shared with Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy was extremely helpful and thorough…
Andy was extremely helpful and thorough as he sorted out casing around of heat extraction unit. Left the place cleaner than he found it
Jesper · 15 September 2026
Agent replied · 24 September 2026
Dear Jesper Johansen,
Thank you for taking the time to share your feedback. It's fantastic to hear that Andy was so helpful and thorough when addressing the casing around your heat extraction unit. We're pleased that he took care to leave everything clean and tidy, and we'll make sure your appreciation is passed on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotGreat service by Andrew Delaforce
Andrew Delaforce was really helpful, very pleasant and did an amazing job in our flat. Thank you so much Andy.
Shanika · 1 October 2026
Agent replied · 10 October 2026
Dear Shanika Silva,
Thank you for taking the time to share your feedback. We’re delighted to hear that Andy was so helpful and pleasant, and that you were really pleased with the work he carried out in your flat. We’ll make sure your lovely comments are passed on to Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPeter Millar was amazing
Peter Millar was amazing. He told me exactly what was going on, was very professional, clean and friendly. Thankyou!
Chloe · 1 October 2026
Agent replied · 10 October 2026
Dear Chloe,
We really appreciate you taking the time to share your feedback. We’re delighted to hear that Peter kept you informed throughout, while providing such a professional, friendly and tidy service. It’s great to know you were so pleased with his approach, and we’ll make sure your kind feedback is shared with Peter.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotMichael Chapman was really helpful
Michael Chapman was really helpful, friendly, professional. His attention to detail and professionalism has led to high standards of completed work.
W · 16 September 2026
Agent replied · 24 September 2026
Dear W. Ye,
Thank you for your feedback. We're so pleased to hear that Michael was helpful, friendly and professional, and that his attention to detail resulted in such a high standard of work. We'll make sure your appreciation is passed on to Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy was a very helpful lovey man he…
Andy was a very helpful lovey man he was very respectful and professional and has given excellent service.
Zeneta · 2 October 2026
Agent replied · 10 October 2026
Dear Zeneta Iljiniene,
Thank you for taking the time to share your feedback. We’re really pleased to hear that Andy provided such excellent service and that you found him helpful, respectful and professional throughout his visit. We’ll make sure your kind feedback is passed on to Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAlan Deadman was amazing
Alan Deadman was amazing, turned up bang on time and got the work done efficiently and professionally
Louis · 7 October 2026
Agent replied · 10 October 2026
Dear Louis,
Thank you for taking the time to leave us a review. We’re delighted to hear that Alan provided such an efficient and professional service, and that he arrived promptly and completed the work to your satisfaction. We’ll make sure your positive feedback is shared with Alan.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotRaalf Fallaha has been great
Raalf Fallaha has been great, very efficient with repairs and quality of work in the time taken is also excellent.
Jake · 17 September 2026
Agent replied · 24 September 2026
Dear Jake Morris,
Thank you for your lovely feedback. We're delighted to hear that Raalf has been efficient with your repairs and that you're pleased with the quality of his work. We'll make sure your appreciation is shared with Raalf.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotBarry was brilliant today
Barry was brilliant today, came on time and did all the jobs to a really good standard.
Jennifer · 29 September 2026
Agent replied · 10 October 2026
Dear Jennifer Edwards,
Thank you for taking the time to share your feedback. We’re delighted to hear that Barry arrived on time and completed all the work to such a high standard. It’s great to know you were so pleased with the service, and we’ll make sure your positive feedback is passed on to Barry.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotExceptional management and problem solving ability by Sian Smith
Exceptional management, problem solving ability and highest standards of work quality was organised by Sian Smith. We’ve had multiple visits from different managers, but only Sian was able to find the root cause of the problem and offered timely and efficient service solution. All of her actions been highly organised, consistent and followed by professional attitude and timely communication. Massive thank you from us!
Tanya · 6 June 2026
★★★★★ 5/5
TrustpilotRepair was done properly
Repair was done properly. Working areas were kept tidy and clean. Swift response and clear communication.
Sam · 17 September 2026
Agent replied · 24 September 2026
Dear Sam Lee,
It's great to hear that you were happy with the repair service. We're pleased that the work was completed to a high standard, the working areas were left clean and tidy, and you experienced a swift response with clear communication. We'll make sure your positive feedback is shared with the team.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThank you to Simon and Bobby for the…
Thank you to Simon and Bobby for the snagging work completed today. Friendly and professional.
SB · 23 September 2026
Agent replied · 24 September 2026
Dear SB,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the snagging work completed today and found the service to be both friendly and professional. We really appreciate your kind comments and will ensure they’re shared with the team.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPerer Miller was very professional and…
Perer Miller was very professional and did a great job fixing our broken bin storage.
Dami · 18 September 2026
Agent replied · 24 September 2026
Dear Dami,
Thank you for taking the time to leave your feedback. We're delighted to hear that Peter was professional and did a great job fixing your broken bin storage. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotRichard was very helpful with the snags…
Richard was very helpful with the snags I’d flagged - thanks so much!
Zain · 29 September 2026
Agent replied · 10 October 2026
Dear Zain Malik,
We really appreciate you taking the time to share your feedback. We’re pleased to hear that Richard was so helpful in addressing the snags you had flagged and that you were happy with the support provided. We’ll make sure your kind comments are passed on to Richard.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy is lovely and polite
Andy is lovely and polite. Did a fantastic job
Nicole · 9 October 2026
Agent replied · 10 October 2026
Dear Nicole Kirkland,
We appreciate you taking the time to share your feedback. It’s wonderful to hear that Andy made such a positive impression and did a fantastic job. We’ll make sure your kind comments are passed on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy was friendly and completed his job…
Andy was friendly and completed his job perfectly on time :)
Federica · 15 September 2026
Agent replied · 24 September 2026
Dear Federica,
Thank you for your review. We're pleased to hear that Andy was friendly, punctual and completed his work to a high standard. It's great to know you're happy with the service, and we'll make sure your positive feedback reaches Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThe whole experience with the Hill…
The whole experience with the Hill group was amazing but the one who made it great was definitely Nasir Uddin. He is the most helpful and patient person ever. He is also a great sales associate he can basically convince you for anything but will also help you with everything along the way. Big thanks to him
Doğa · 22 September 2026
Agent replied · 24 September 2026
Dear Doğa Çulha,
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that you had such a positive experience with Hill and that Nasir played such an important part in making your journey enjoyable. It’s wonderful to know that his helpfulness, patience and dedication made you feel supported throughout the process. We’ll be sure to pass your kind words on to Nasir.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotMy experience with The Hill Group
My experience with the Hill Group was absolutely amazing!
Patrice · 21 September 2026
Agent replied · 24 September 2026
Dear Patrice Charles,
Thank you for your wonderful review. We’re delighted to hear that our team provided a positive and memorable experience while helping you find your new home. It’s great to know our colleague’s knowledge, patience, and guidance helped you make a confident decision. We truly appreciate your recommendation and wish you all the best in your new property.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotRichard was great
Richard was great. Thank you
Faye · 13 October 2026
Agent replied · 13 October 2026
Dear Faye Lee-ryan,
We appreciate you taking the time to leave us a review. It’s lovely to hear that Richard provided such a positive experience. We’ll make sure your kind feedback is shared with him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotVery efficient and tidy
Very efficient and tidy. Thank you Andy
Hannah · 30 September 2026
Agent replied · 10 October 2026
Dear Hannah Georgeson,
Thank you for taking the time to leave us a review. We’re pleased to hear that Andy was efficient and left everything tidy after completing the work. We’ll make sure your kind feedback is passed on to Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAlan Deadman was amazing!
We had some repairs that was needed to our SO property, Alan arrived on time and was well equipped for all the repairs that was needed to our property. Very polite and was great with our 2 dogs in the property, cleaned up after himself and left the works area clean and tidy.
Finlee · 5 October 2026
Agent replied · 10 October 2026
Dear Finlee Brackstone,
Thank you for taking the time to share your feedback. We’re pleased to hear that Alan arrived on time, was well prepared and carried out the necessary repairs efficiently. It’s lovely to know that he was polite and considerate around your dogs, and that he left the work area clean and tidy. We’ll make sure your kind feedback is shared with Alan.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotRichard was great and efficient
Cynthia · 2 October 2026
Agent replied · 10 October 2026
Dear Cynthia Chen,
Thank you for taking the time to leave us a review. We’re really pleased to hear that Richard was efficient and provided such a positive service. We’ll make sure your feedback is passed on.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotFail is very helpful and friendly
Mrs · 15 September 2026
Agent replied · 24 September 2026
Dear Mrs Jegatheeswary,
We appreciate you taking the time to leave a review. It's lovely to hear that Faik was so helpful and friendly. We'll make sure your kind feedback is shared with him.
Regards,
Hill Customer Service
★★★★★ 1/5
TrustpilotPoor Build Quality, Appalling After-Sales Service, Five Stars in Name Only!
Poor build quality, terrible customer service and endless excuses when it comes to repairs.
It took over six months of arguments just to get a ceiling light replaced. Defective bathroom tiles reported at handover remain unresolved 18 months later, yet Hill closed the case without fixing the problem.
The management team has been arrogant, dismissive and downright rude. Instead of taking responsibility, they repeatedly delay, make excuses and avoid addressing legitimate concerns.
Once they’ve sold you the house, they simply don’t seem to care anymore.
A so-called five-star housebuilder that is five-star in name only. Absolutely disgraceful!
Mei · 13 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.