Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI can’t recommend Andy highly enough
I can’t recommend Andy highly enough. From the moment he arrived, he was so friendly, welcoming and had such a lovely, positive attitude, he was smiling, jolly and it genuinely felt like having someone helpful and caring in the home. He made what could have been a stressful situation feel so much easier.
Andy got straight on with the job, no fuss, no delays, just got to work quickly and efficiently. He fixed the leak perfectly and didn’t waste any time at all. It’s such a relief to have the issue sorted, and it was an absolute pleasure having him here. Thank you so much, Andy, you’re a credit to your team!
Farah · 6 October 2026
Agent replied · 10 October 2026
Dear Farah Garbad,
Thank you for taking the time to share such wonderful feedback. We’re delighted to hear that Andy provided such a positive experience and made what could have been a stressful situation feel much easier. It’s fantastic to know that he was friendly, professional and efficient, and that he was able to resolve the leak so promptly.
We really appreciate your kind words and recommendation, and we’ll make sure your lovely feedback is shared with Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotExcellent work from Alan Deadman
Excellent work from Alan Deadman, despite ongoing issues with my new build
I’ve had ongoing issues with my property since moving into my new build from The Hill Group, including problems with mould. More recently, things became significantly worse after a pipe leak from the flat above caused water ingress across a large part of my property.
Understandably, dealing with this has been incredibly frustrating, particularly in a relatively new home. However, I want to take the time to recognise the work carried out by Alan Deadman, who has been absolutely brilliant throughout the process.
Alan has been at my property for two days and has worked extremely hard to address the damage and mould. He has single-handedly treated the affected mould, thoroughly sanded the damaged areas and repainted four rooms. The amount of work he has managed to complete on his own in such a short period of time has been genuinely impressive.
What stood out to me most was Alan’s attitude and work ethic. He was professional, hardworking and clearly took pride in the standard of his work. He didn’t simply do a quick cosmetic job; he took the time to properly prepare the affected areas, treat the mould, sand everything down and repaint the rooms so they were left looking clean and presentable again.
After having to deal with ongoing problems with the property, it was refreshing to have someone come in who was clearly committed to resolving the issues properly. Alan was also respectful of my home throughout the work, which makes a big difference when someone is working across several rooms.
I think it’s important to separate my experience of the wider issues with the property from the individual people who are sent out to resolve them. While I have unfortunately had a number of problems with my new build, Alan deserves particular recognition for the work he has done and the effort he has put in over the last two days.
Thank you, Alan, for your hard work. Having four rooms treated, sanded and repainted after the water ingress has made a huge difference, and your effort has been greatly appreciated.
I would have no hesitation in recommending Alan Deadman based on the work he has carried out at my property. He is a credit to the team.
Ayesha · 2 October 2026
Agent replied · 10 October 2026
Dear Ayesha Qureshi,
Thank you for taking the time to share such detailed and thoughtful feedback. We’re sorry to hear about the difficulties you’ve experienced with your property, particularly following the water ingress, and we appreciate how frustrating this must have been.
We’re really pleased, however, to hear that Alan provided such a positive experience and worked so hard to address the damage and mould. It’s fantastic to know that his professionalism, attention to detail and respect for your home made such a difference, and that you were so pleased with the standard of his work across the four rooms.
We’ll make sure your heartfelt recognition is shared with Alan. Feedback like this is a wonderful acknowledgement of his hard work and commitment.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotExcellent Customer Service at Marleigh Park
I’ve lived at Marleigh Park Cambridge (CB5) for almost two years now, and I must say the customer service provided by Hill Residential has been excellent, among the best in the UK. Since moving into my new home, Georgia Philips and Sarah Heather have dealt with all minor issues quickly and professionally, and Siana Leigh has been especially helpful in arranging the end-of-two-year warranty snagging appointments. I absolutely love it. You must buy a new home with Hill Residential!
Arthur · 6 October 2026
Agent replied · 10 October 2026
Dear Arthur Yung,
Thank you for taking the time to share such fantastic feedback. We’re delighted to hear that you’ve had such a positive experience living at Marleigh Park and that Georgia and Sarah have been able to support you so promptly and professionally. It’s also great to hear that Siana has been particularly helpful in arranging your end-of-two-year warranty appointment.
We really appreciate your recommendation and kind words about our Customer Service Team. We’ll make sure your lovely feedback is shared amongst the team.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThank you Hoss Eddin for making our…
Thank you Hoss Eddin for making our sales experience seamless till date. As first time buyers we had a lot of questions and were overwhelmed with the tasks at hand but your guidance from day 1 we viewed the property, to till date when we are about to exchange the contract has been valuable. We 100% recommend all new buyers to avail Hoss Eddin and Hill's experience in their new build home buying journey
Manpreet · 16 September 2026
Agent replied · 24 September 2026
Dear Manpreet,
Thank you for taking the time to share your feedback. We're delighted to hear that Hoss has provided such valuable guidance and support throughout your home-buying journey. We understand that purchasing your first home can feel overwhelming, so it's fantastic to know that his knowledge and assistance have helped make the process feel seamless. We'll make sure your kind words are shared with Hoss and the team.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotGreat customer service
The appointment was booked in advance, and the entire experience was excellent from start to finish. Raalf and Tom were both friendly, punctual, and highly professional throughout their visit. Their approach and customer service were outstanding, exactly what every company should strive for.
Thank you both for such a professional and positive experience!
Suzi · 11 October 2026
Agent replied · 12 October 2026
Dear Suzi,
Thank you for taking the time to share such wonderful feedback. We’re delighted to hear that Raalf and Tom provided such a positive experience and that everything went smoothly with your appointment. It’s great to know that their friendly manner, punctuality and professionalism made such a strong impression. We’ll be sure to share your lovely comments with them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotBarry awesome work
Barry attended my premises today to re mastic round the shower tray. Barry was on time and did a thoroughly professional job. He is an absolute credit to Hills and I would have him round to fix any further issues that I will probably discover.
Gary · 28 September 2026
Agent replied · 10 October 2026
Dear Gary Lea,
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that Barry arrived on time and carried out the re-masticing work around your shower tray so professionally. It’s fantastic to know that you were so pleased with his service, we’ll make sure your kind words are shared with Barry.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotHoss Eddin was the Sales Person I have…
Hoss Eddin was the Sales Person I have been dealing with and he is great and very friendly. Giving us all the information needed and politely guiding us to make an informed decision.
Highly rate his professionalism and would definitely work with him
Manik · 28 September 2026
Agent replied · 10 October 2026
Dear Manik Samy,
Thank you for taking the time to share your feedback. We’re delighted to hear that Hoss has been so friendly and professional throughout your experience. It’s great to know that he provided the information you needed and took the time to guide you through the process. We’ll make sure your kind feedback is shared with Hoss.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotMr Hoss was very helpful
Mr Hoss was very helpful, my mother asked me to meet him regarding a flat in Lampton Park. He gave me a show round of the property and I found him very helpful and professional. Thank you Mr Hoss.
Kevin · 1 October 2026
Agent replied · 10 October 2026
Dear Kevin Deegan,
Thank you for taking the time to share your experience. We’re pleased to hear that Hoss provided such a helpful and professional service during your visit to Lampton Park. It’s great to know that he took the time to show you around the property and made a positive impression. We’ll make sure your kind feedback is shared with Hoss.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotMany thanks to Richard Ryan for sorting…
Many thanks to Richard Ryan for sorting the issue I had with the fridge and freezer doors since I moved in, as well as fixing a small issue with the front door. He was patient, helpful, and thorough.
L · 28 September 2026
Agent replied · 10 October 2026
Dear L. Amirante,
We really appreciate you taking the time to share your feedback. We’re pleased to hear that Richard was able to resolve the issues with your fridge and freezer doors, as well as the additional issue with your front door. It’s great to know that his patient, helpful and thorough approach made such a positive impression. We’ll make sure your kind feedback is passed on to Richard.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotRachel was extremely helpful and…
Rachel was extremely helpful and professional. He came to help with the repairs and was very friendly, efficient and thorough. Everything was handled really well and I’m very happy with the service. Thank you, Rachel!
Ling · 30 September 2026
Agent replied · 10 October 2026
Dear Ling Li,
Thank you for taking the time to share your experience. We’re delighted to hear that you received such helpful and professional service. It’s great to know that the repairs were handled efficiently and thoroughly, and that you were so pleased with the overall experience. We’ll make sure your positive feedback is shared.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotI would like to express my sincere…
I would like to express my sincere appreciation to Recce and Diana at The Hill Group for their outstanding service, professionalism, and dedication.
Both of them have been incredibly helpful, friendly, and professional throughout the process. They took the time to explain things clearly, answered my questions patiently, and made the whole experience smooth and reassuring. Their excellent communication, positive attitude, and commitment to customer satisfaction truly stand out.
It is refreshing to meet people who genuinely care about their customers and go the extra mile to provide excellent service. Recce and Diana are a real credit to The Hill Group, and I would highly recommend them to anyone looking to buy a property.
Thank you both for your fantastic support and professionalism. You have truly earned 5 stars! ⭐⭐⭐⭐⭐
Kwabena · 11 October 2026
Agent replied · 12 October 2026
Dear Kwabena Kyeretwie Osei,
Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that Reece and Diana made such a positive impression and helped make your property-buying journey a smooth and reassuring experience. It’s wonderful to know that their clear communication, patience and dedication made you feel well supported throughout the process.
We really appreciate your recommendation and will make sure your kind words are shared with Reece and Diana.
Regards,
Hill Customer Service
★★★★★ 1/5
TrustpilotHill's lack of communication and poor customer service
We are extremely disappointed with Hill’s handling of an ongoing metallic sill noise issue at our flat in Cambridge. First reported in February 2025, the problem remains unresolved despite numerous follow-ups and a formal complaint.
Hill previously claimed the works were completed and closed the case, but the issue persisted. Communication has been consistently poor, with repeated emails required to obtain updates and no clear timeline for a permanent solution.
There also appears to be a serious lack of communication between Hill and the contractors they hire. The providers attending to inspect or carry out works do not seem to understand the actual issue because Hill's poor communication, resulting in ineffective interventions and further delays.
The lack of accountability and coordination is extremely frustrating, especially as the rainy season approaches and the noise threatens our comfort and sleep once again.
Based on our experience, Hill’s aftercare service and communication on this issue have been deeply disappointing.
AM · 9 October 2026
Agent replied · 24 September 2026
Dear AM,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has not met your expectations.
We appreciate your concerns and our Customer Service Manager has been in contact with you regarding this matter today.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotA request for Paul C specifically
I requested Paul C to return to my property to carry out some other jobs that I had not noticed during my first 7 day snagging visit. I asked for Paul C to return as he was fantastic the first time round and continued to do so on his second visit. His consideration and attention to detail was excellent and his approach to working round the house to minimise impact on me while i joined work calls was excellent. I really appreciated his hard work and attention to detail, a very skilled and experienced tradesman.
Thomas · 30 September 2026
Agent replied · 10 October 2026
Dear Thomas Smith,
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that Paul once again provided such a high standard of service and that you were so pleased with his work. It’s particularly great to hear that he took care to minimise disruption while you were working and paid such close attention to detail throughout the visit. We’ll make sure your appreciation is shared with Paul.
Regards,
Hill Customer Service
★★★★★ 5/5
Trustpilotthank you Michael Perry came to fix…
thank you Michael Perry came to fix something in my flat and done a very good job and done it very quick too lovely guy thanks a lot :)
Zainab · 13 October 2026
Agent replied · 13 October 2026
Dear Zainab Al-Sultani,
Thank you for taking the time to share your feedback. We’re delighted to hear that Michael did such a great job resolving the issue in your flat and completed the work so efficiently. It’s lovely to know that he made such a positive impression, and we’ll make sure your kind comments are passed on to Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotFaik is a very friendly person who…
Faik is a very friendly person who knows what he’s doing. He is very polite and understanding and willing to listen and help me out. I am a disabled person therefore needs some one like him. Who does not judge me but gives me a hand. He is definitely the best operative. He clears everything dirty and leaves my room clean as he found it. I’m very impressed with his attitude and willingness to help me.Works really hard and makes sure that he gets things done in time. Where there is a problem beyond him, he explains everything well and always promises to do his best to fix the problem.
KENNETH · 5 June 2026
★★★★★ 5/5
TrustpilotAndy has been amazing he has gone above…
Andy has been amazing he has gone above and beyond for us nothing has been to much trouble for him and his work is outstanding and such a lovely man
Customer · 2 October 2026
Agent replied · 12 October 2026
Thank you for taking the time to leave such wonderful feedback. We’re delighted to hear that Andy has gone above and beyond and that nothing has been too much trouble for him. It’s fantastic to know that you’ve been so pleased with the quality of his work and his friendly approach. We’ll make sure your lovely comments are shared with Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy C attended to a couple of small…
Andy C attended to a couple of small items on our property today. Andy went above and beyond to ensure a good standard and made sure to leave the place spotless afterwards.
Saxon · 14 September 2026
Agent replied · 24 September 2026
Dear Saxon Drive,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that Andy went above and beyond to complete the work to a high standard and left your property spotless. We’ll ensure your kind feedback is shared with him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPeter Miller was super kind and helpful…
Peter Miller was super kind and helpful with finishing off some works needed in my bathrooms. He said hello to my kitties and didn’t mind them being nosey!
Jamie-lee · 9 October 2026
Agent replied · 10 October 2026
Dear Jamie-lee Alarna,
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that Peter was so helpful in completing the outstanding bathroom work. It’s also lovely to know that he was friendly and considerate around your curious kitties! We’ll make sure your kind comments are shared with Peter.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotGreat service
Thank you Alan Deadman for completing the outstanding tasks at my home yesterday. Alan is friendly and professional. He went above and beyond to make sure that I was happy.
Simone · 23 September 2026
Agent replied · 24 September 2026
Dear Simone Joseph,
We really appreciate you taking the time to share your feedback. It’s wonderful to hear that Alan completed the outstanding tasks at your home and went above and beyond to ensure you were happy with the results. We’re pleased that his friendly and professional approach made such a positive impression, and we’ll make sure your kind comments are passed on to Alan.
Regards,
Hill Customer Service
★★★★★ 4/5
TrustpilotThey took a couple of weeks to answer…
They took a couple of weeks to answer to my query and send a contractor.
On the other hand, Phill was polite and quick to solve the issue.
ML · 29 September 2026
Agent replied · 10 October 2026
Dear ML,
Thank you for taking the time to share your feedback. We’re sorry to hear that it took longer than expected for your query to be addressed and a contractor arranged. We’re pleased, however, that Phill was polite and able to resolve the issue quickly once he attended. We’ll make sure your positive feedback is shared with Phill.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy from Hill Group was absolutely…
Andy from Hill Group was absolutely amazing. So respectful of my Pod. He can fix everything and is so knowledgeable. Really curious and kind.
Jayne · 2 October 2026
Agent replied · 10 October 2026
Dear Jayne Reynolds,
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that Andy provided such a positive experience and treated your home with care and respect. It’s wonderful to know that his knowledge, kindness and helpful approach made such a great impression. We’ll make sure your kind comments are passed on to Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotA big thank you to Alan Deadman for…
A big thank you to Alan Deadman for fixing my bathroom door and fixing the blown crack in the wall was a pleasure to have you.
Maria · 17 September 2026
Agent replied · 24 September 2026
Dear Maria,
Thank you for taking the time to share your feedback. We're delighted to hear that Alan did a great job fixing your bathroom door and repairing the crack in your wall. It's fantastic to know he was a pleasure to have around. We'll make sure your appreciation is shared with him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotBoxing in
Andy was very polite and got the job done, explained how it can be taken off and cleaned and tidied everything up too 😀
Rujina · 29 September 2026
Agent replied · 10 October 2026
Dear Rujina,
Thank you for taking the time to leave us a review. We’re really pleased to hear that Andy was polite, efficient and took the time to explain how the item could be removed and cleaned. It’s also great to know that he left everything tidy after completing the work. We’ll make sure your lovely feedback is shared with Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy was extremely helpful and thorough…
Andy was extremely helpful and thorough as he sorted out casing around of heat extraction unit. Left the place cleaner than he found it
Jesper · 15 September 2026
Agent replied · 24 September 2026
Dear Jesper Johansen,
Thank you for taking the time to share your feedback. It's fantastic to hear that Andy was so helpful and thorough when addressing the casing around your heat extraction unit. We're pleased that he took care to leave everything clean and tidy, and we'll make sure your appreciation is passed on to him.
Regards,
Hill Customer Service
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