Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic after-purchase care from Hill
Fantastic after-purchase care from the friendly Hill Team at Timberworks, Cambridge: rapid response to any minor snagging fixes that came up since we bought the property- and for the general, and generous, help always available on site. James
James · 25 July 2022
Agent replied · 13 June 2024
Hello James, Thank you for taking the time to leave a review. We are pleased your snagging issues have been resolved and our team were friendly and efficient. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotSimon cowdry came to the house…
Simon cowdry came to the house yesterday to fix our bathroom door. He was very quick and did a great job. He explained what went wrong clearly and how to fix it in the future. Also, advised on other areas that we needed support with. Excellent service
John · 23 April 2024
★★★★★ 5/5
TrustpilotThe engineer who visited was polite and…
The engineer who visited was polite and hard working, more than happy with what he has done.However, The communication from the office was shocking, as in a message to say an engineer was coming arrived after the engineer, it was just fortunate that I was in.
Vicki · 7 May 2024
★★★★★ 5/5
TrustpilotBen and Peter good lads.
Ben and Peter came today, been a couple of times at our retiree complex Pollys Field Village. Both very professional and friendly, snagging all fixed so far. See you both for coffee or tea whenever. 80 year old ex building site worker so I know how things should be done. Well done lads.
Brian · 8 December 2023
★★★★★ 5/5
TrustpilotA really useful visit from Peter…
A really useful visit from Peter Miller. He looked into a number of different issues and was able to resolve some of them there and then, and scheduled others for future action. Very professional and friendly throughout.
Matthew · 7 October 2024
★★★★★ 5/5
TrustpilotGreat and efficent service from Paul Lambert
The service was really good and efficient. Paul Lambert not only fixed/cleared the big stains on the floor but advised me on products to use for similar situations as well. He informed me too about solutions to improve the floor layering if i ever need to "re-do" my vinyl flooring for extra protection. Thank you
ES · 19 October 2023
★★★★★ 5/5
TrustpilotKelvin came round to fix a couple of…
Kelvin came round to fix a couple of snagging issues, he was really polite and did a great job, couldn't have asked for better and gave the high level of service I expect from Hill who from my personal experience are a great developer
Jodine · 8 June 2024
★★★★★ 5/5
TrustpilotVery efficient and personable
On time. Very polite and friendly explained what was being fixed. Also took time out to explain a few other things pertaining to functionality of a few items
JVP · 31 May 2023
Agent replied · 24 August 2024
Hello JVP,Thanks for your review, we appreciate you taking the time to leave us positive feedback.Many thanksCustomer Service
★★★★★ 5/5
TrustpilotRaalf attended to my broken door and…
Raalf attended to my broken door and arrived on time. He looked at the lock and explained the problem to me and replaced the lock there and then with a new one. Very good job and my door is now in full working order. Thank you
Charlene · 23 April 2024
★★★★★ 5/5
TrustpilotInvestigation of a fault
Had a visit today from Graham to investigate an issue in a room within our house. He was thorough in checking everything and rectifying the problem before putting fittings back and leaving the room clean and tidy. Turned up on time and the work was completed in the time quoted.
Iain · 30 January 2024
★★★★★ 5/5
TrustpilotGreat service received!
Great service received! Michael Chapman was very professional and completed the required work to a high standard, very impressed.
Gem · 16 September 2022
★★★★★ 5/5
TrustpilotToday Mr Michael Perry
Today Mr. Michael Perry came to finish his work at home. Not only did he do the job he was contacted for, but he fixed my front door, finishing the job that hadn't been done well by the previous colleague. It's nice to meet people like him, kind and who love their work. Thank you!
Elisir · 2 October 2023
★★★★★ 1/5
TrustpilotHill will reply to a post to say a team…
Hill will reply to a post to say a team member will contact you but this is just to show online that they care and they are acting on this. However, my issues are outstanding and no one has completed anything. The worst company please do not use or trust them.
Lana · 3 January 2024
★★★★★ 5/5
Trustpilotanother visit from Faik his polite…
another visit from Faik his polite professional and clean and tidy im very please with work BIG ⭐️⭐️⭐️⭐️⭐️ thank great costumer service team
Tina · 27 September 2023
Agent replied · 13 June 2024
Hello Tina,We are pleased to hear our usual high levels of customer service were delivered by Faik. Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotMichael Perry from Hill did a great job
Michael Perry from Hill came to redo some mastic. He was on time, polite and did a great job.
Juz · 29 December 2023
Agent replied · 10 June 2024
Hello Juz, Thank you for your review. We appreciate your feedback.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotProfessional, friendly and courteous.
Peter Miller and Graham Hurdle came to take out our decking for some repair job the following day and fixed a door stopper. They were very friendly, courteous and professional. They found the perfect solution to my problem.
Anurag · 2 September 2024
★★★★★ 5/5
TrustpilotAlan Deadman…
Alan Dead man was a gentleman and expert at his job. He was polite and gave tips and advice.
Clethianne · 24 December 2023
Agent replied · 10 June 2024
Hello Clethianne, Thank you for leaving a review, we appreciate the feedback.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotExceptional service from Alan Deadman
Exceptional service from Alan Deadman An absolute pleasure to have in my home again. Outstanding workmanship and customer service. Can't fault at all!
Jessica · 15 September 2023
Agent replied · 10 June 2024
Hello Jessica,Thank you for your positive review. We will pass on your comments to Alan.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotRaalf Fallaha has attended to several…
Raalf Fallaha has attended to several of my repairs. Always polite and on time. Also mindful of anythings that are outstanding. Much appreciated
JVP · 11 September 2023
Agent replied · 24 August 2024
Hello,Thank you for leaving us a positive review. It's great to hear Raalf was able to help.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotI received excellent customer service…
I received excellent customer service from Alan Deadman. He was extremely friendly and efficient in the jobs assigned.
Habbon · 5 January 2024
Agent replied · 10 June 2024
Hello Habbon,Thank you for your review. We will pass on your thanks to Alan.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotHills Hero Andy
Andy Delaforce came round and fixed our toilet, it had not worked since we mo ed in 3 months ago, various people had come round but not fixed it. My mum is so pleased, he is a credit to your company
Giulia · 30 June 2024
★★★★★ 5/5
TrustpilotFGreat service from Andy Delaforce
Great service from Andy Delaforce, revealed a toilet and filled a hole in the wall.Friendly and efficient.
Andrew · 22 January 2024
Agent replied · 10 June 2024
Hello, Thank you for your positive feedback. Andy will be happy to hear.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotThe Gade Caesar house
We Have just moved in to the Gade Hemel Hempstead and I have to say it was a very easy and smooth process the staff are very professional and helpful and we couldn't be more happy with our new flat.I would recommend.
Frank · 24 June 2021
Agent replied · 24 August 2024
Dear Frank, thank you for your kind review and recommendation. We hope you're enjoying your new home!Best regards,Hill Customer Services
★★★★★ 5/5
TrustpilotSatisfied customer - a great job done
Simon Cowdrey did a great job sorting out a number of snags on the house - really knowledgeable in what he does. Gave great advice too for future DIY jobs. Really professional and friendly - thank you.
Jo · 30 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
