Hill Residential Limited Newport reviews

★★★★★ 1/5

Trustpilot

Extremely Poor Customer Service and Unacceptable Delays

I have been waiting over 3 months for Hill to address an issue with my blinds installation. Despite repeated follow-ups, there has been no concrete action or plan put in place to resolve this. They even mentioned looking into a different contractor, but that might cause further delays, how much longer can this go on?This entire process has been frustrating and unprofessional. It’s shocking that, in the time this issue has dragged on, Hill could have completed the construction of an entire new building. Instead, I’m still waiting for basic repairs to be carried out. The lack of communication and failure to take responsibility is simply unacceptable and feels negligent at this point. Would not recommend based on my experience.

CAGDAS · 18 October 2024

★★★★★ 5/5

Trustpilot

Dhilu is an Amazing guy <3

Dhilu is an amazing guy , very friendly , very accomodating very good in giving as an option , as a first time buyer we feel comfortable as all our queries were answered

XeltranDredd · 30 September 2024

★★★★★ 5/5

Trustpilot

Alan Deadman was helpful in answering…

Alan Deadman was helpful in answering our questions and in fixing defects. We are happy with his service

Aidan · 3 November 2023

★★★★★ 5/5

Trustpilot

A big thank you to James Appleby

A big thank you to James Appleby from Customer Care who completed the finishing touches to our new home snagging list. Beautiful paint finishing and spot on sealant application today.

Della · 1 November 2022

★★★★★ 5/5

Trustpilot

Appreciation to Simon

Though it has been three weeks since Simon's latest service to us, we're still feeling thankful to his help for our house. This was his third visit to complete the defect rectification and painting tasks. Again, he was neat and tidy in all his work in our house. We want to emphasize that he might be using his lunch time to help us this time. Really thank you. And we wish Simon continue to enjoy his work and the corresponding contribution to customers.

D · 11 October 2024

★★★★★ 5/5

Trustpilot

Thank you Paul Coppen, Hill Development

I recently had the pleasure of having Paul Coppen from Hill Development visit our home to resolve a damp proofing (DPC) issue. He took on the job at the last minute and completed it exceptionally well.In previous occasions, Paul has assisted us with addressing various snagging items, always demonstrating great attention to detail and providing a fantastic finish in a very professional manner. He is not only skilled at what he does, but he’s also a genuinely great person to interactive with.Thank you, Paul, for your outstanding work!

Vince · 9 October 2024

★★★★★ 5/5

Trustpilot

Great service from Mike Lewis and Paul Lambert

After reporting a few snags on my property, Mike Lewis and Paul lambert came to the property today to fixed all the issues. Mike and Paul was super friendly and obviously professional job for the repair, it was pleasure to have them here today.

Lixuan · 5 March 2024

★★★★★ 5/5

Trustpilot

Michael Perry came and replaced the…

Michael Perry came and replaced the skirting in my bedroom and left it clean tidy he was extremely polite and friendly would recommend

Consumer · 1 June 2026

★★★★★ 5/5

Trustpilot

can you please pass on my appreciation…

can you please pass on my appreciation and thanks to Kelvin and Michael Perry who attend my property today to repair my door threshold and to trim my front door. very proffesional and courteous

Colin · 3 September 2024

★★★★★ 5/5

Trustpilot

Barry Nugent excellent work!

Barry Nugent was out to help today. He went above and beyond. He came to help with a lighting issue and was willing to fix a few other issue around the home. I wish the Hill would hire 10 more Barrys!

Edward · 30 April 2024

★★★★★ 5/5

Trustpilot

Great Customer Service

Barry was very helpful! He took care of the maintenance issue in a timely and professional manner. His service was very much appreciated.

Samantha · 1 June 2023

★★★★★ 5/5

Trustpilot

Very happy with my visit today

Very happy with my visit today, Simon Crowdrey and Ben Atkem were very polite and friendly and did some amazing work! they also let my daughter watch them work which she loved. Thank you guys!

Basma · 14 August 2024

★★★★★ 5/5

Trustpilot

Top Service by Anoy Delaforce of Hill

Anoy Delaforce from Hill visited my home today to carry out sanding, painting, and mastic work in various areas. I am extremely pleased with the results! The quality of the painting and mastic finishing is excellent.What also stood out to me was Anoy's efficiency; the work was originally scheduled for two visits, but he completed everything in just one visit without compromising quality. His professionalism, attention to detail, and friendliness made the entire process smooth and stress-free.I truly appreciate Anoy’s service. Thank you for a job well done!

V · 2 October 2024

★★★★★ 5/5

Trustpilot

Richard was amazing!

Richard was amazing. He turned up on time, was extremely polite and friendly. He did a fantastic job and is very experienced and good at what he does. Overall fantastic service from Richard and I highly recommend him.

Sundeep · 18 June 2024

★★★★★ 5/5

Trustpilot

Simon and Mike were very professional…

Simon and Mike were very professional and did a fantastic job on the property.

Craig · 9 January 2024

★★★★★ 5/5

Trustpilot

Ben was great!

Ben was great!Sorted things out, kept us informed of progress and made a good job of tidying up.

Ian · 6 October 2023

★★★★★ 5/5

Trustpilot

Alan Deadman was very friendly and…

Alan Deadman was very friendly and quick to do the work needed. Such a lovely experience!

Segen · 21 November 2023

★★★★★ 1/5

Trustpilot

Destroyed Swift nesting sites during…

Destroyed Swift nesting sites during the breading season, a criminal offence, they should be prosecuted to the full extent of the law.

Jono · 3 June 2026

★★★★★ 5/5

Trustpilot

Incredible Service

I cannot praise Darnell enough. He has gone above and beyond to provide excellent customer service. Such a positive experience and very prompt for any issues to be sorted too. Thank you so much Darnell!

Natalie · 7 August 2024

★★★★★ 5/5

Trustpilot

Continued 5 star support from Hill Operatives

Day 2 of support from Peter Miller and Michael Chapman - nothing short of 5 stars, if I could give 6 I would! These two gents are machines and worked continuously without distraction. They worked on larger snags this time, one being crawling all around the Amtico cutting and clearing out the mastic ahead of re-mastic tasking. Despite being a rather rubbish and knee & back aching task, neither of them complaint and completed the work with a smile. Truly professional attitudes which Hill should recognise as Gold Standard. Thanks again gents! It was a pleasure having you in the house again.

Christopher · 22 September 2024

★★★★★ 5/5

Trustpilot

We have a leakage problem in master…

We have a leakage problem in master bedroom. Thanks to Hills for organising the inspection and refurbishment work in a short period of time.Special thanks to Simon Cowdrey who handle the works efficiently. Thank you for the professional service. So we can have a happy Christmas !

KWAN · 7 December 2023

★★★★★ 5/5

Trustpilot

Great customer service

Today I was assisted by one of your repair team members called Graham. He was very welcoming, helpful and friendly. He arrived on time of the appointment and straight away located the issue and got straight to work. Once finished he cleaned up after himself and helped move back the furniture. The repair was carried out amazingly well as if there wasn’t any damage there to begin with. Definitely a 5 star review from me and definitely will recommend this company an Graham again to anyone

Jordan · 20 September 2024

★★★★★ 5/5

Trustpilot

Simon Cowdrey was fantastic

Simon Cowdrey was fantastic. Extremely efficient in locating and identifying the problem that needs to be addressed. Very understanding of our situation while also being reassuring when explaining what was going on. Strongly recommended.

Dan · 17 August 2024

★★★★★ 5/5

Trustpilot

Prompt, proper, pleased!

Simon arrived promptly and with a smile for the scheduled appointment. We just needed a small bit of paint reapplying but he was very thorough in the preparation with masking tape and placing sheet on the floor. The job was done brilliantly, with an additional touch-up when the light changed! We’ve become somewhat accustomed to a great service from Hill and this was yet another great experience.

GK · 25 August 2023