Trusted Agent profile · Newport
★★★★★
1,372 reviews across 1 platform
London Road, Newport, CB11 3PN
Hill Residential Limited's office in Newport, at London Road, is rated 4.9 out of 5 across 1,372 reviews on 1 platform.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
TrustpilotAlan you lovely human
Alan, what a lovely man. Fixed the problem within 5 mins. Great conversation and great work. Thanks Alan :) x
Hello Danielle,Thank you for your review. We are happy to see you were pleased with Alan's work.Many thanks,Hill Customer Service
5/5
TrustpilotExcellent
Peter was efficient, tidy and rectified the issue quickly. In addition to this peter contacted the office to chase up my other appointments as I had an emergency with work. Thank you Peter
Hello Tracey,Thank you for taking the time to leave a review, it is great to hear when our homeowners have a positive experience with us.We will pass you kind words onto Peter, who I'm sure will be thrilled.Many thanks,Hill Customer Service
5/5
TrustpilotFaik - highly recommend him
Faik did a wonderful job today, fixing all the issues reported and more, going above and beyond to make all things as new. I highly recommend Faik for any remedial work as he is skillful and very organized.
5/5
TrustpilotBarry is a very nice and skillful guy
Barry is a very nice and skillful guy. It make my ceiling as brand new! Also he is very punctual!
Hello Caroline, Thank you for your review. We are happy to see you were pleased with Barry's work. Many thanks, Hill Customer Service
5/5
TrustpilotAbsolutely fantastic!!
We are completely in love with our new home! The build, spec and finish are sensational and we couldn’t have asked for a better service thanks to Maria, Charlotte, Sam & the team. 5 stars doesn’t do justice to how thrilled we are with every detail!
5/5
TrustpilotMike Lewis was excellent
Mike Lewis was excellentHe is friendly, patient and professional. The water marks on the ceiling seems getting bigger and darker. Then he confirmed there is no leakage with a reading zero on the leakage detector. He explained why it got darker but I shouldn't worry about it. Then he repainted the area for me. Thanks Mike!
5/5
TrustpilotMichael Perry and came and fixed the…
Michael Perry and came and fixed the leak on my window! He done a brilliant job. Also Angela Boyle organised this visit and is always lovely and polite :)
5/5
TrustpilotVery pleased
We recently moved to Cambridge and being not so young, my wife and I were all the more grateful for the speedy extra help Hill gave us in fixing any snags of which pleasingly there were very few. We felt they truly provided excellent service going well beyond their commitments.Hill always answered emails/phone calls promptly and ensured that we were comfortable, particularly with all the operational aspects in our new home, with which we are very pleased.Our special thanks to Hill, and in particular to Georgia the excellent Customer Relations Co-ordinator who efficiently co-ordinated our requests with Kris and Andy the very knowledgeable and expert site managers.Our appreciation to all involved, and also their Sales team in Marleigh.
Hello Paul, Thank you for your kind words and for taking the time to share your positive experience with Hill. We are glad to hear that you received excellent service and that our team went beyond their commitments to ensure your comfort in your new home. We appreciate your recognition of Georgia, Kris, Andy, and the sales team and are proud to have provided you with a positive experience.Many thanks,Hill Customer Services
5/5
TrustpilotThe Hill operative Graham was great and…
The Hill operative Graham was great and completed the work professionally, speedily and was very tidy. My contact with Hill as a company has not been great at all.
Hello Rob,Thank you for taking the time to leave a review. We are happy to hear Graham was able to rectify your issues and welcome your valuable feedback regarding our contact. Many thanks,Hill Customer Service
5/5
TrustpilotRaalf Fallaha was punctual
Raalf Fallaha was punctual - very helpful as I have previously experienced when he has been to resolve issues. Goes above and beyond in my experience- thanks
Hello JVP, Raalf will be pleased to see your review, and we are happy to hear he was helpful.Many thanks, Hill Customer Service
5/5
TrustpilotThank you to Alan Deadman
Alan Deadman attended our property to do fix some problems with the paintwork yesterday. He had previously visited us a couple of time in the past, shortly after we moved in, and he has always been very helpful and polite. He let us know how long the work was going to take, got the job done quickly and made sure he left the place tidy afterwards. Thank you for your help again.
Hello Andrew, Thank you for taking the time to leave a review. We are pleased to hear our usual high levels of customer service were delivered by Alan. Many thanks, Hill Customer Service
5/5
TrustpilotThank you Simon Cowdrey
A big thank you to Simon Cowdrey for fixing the cracks in ceiling and along the staircase skirting. Simon is very nice and professional. He has also given me a lot of knowledge about home maintenance and repairs. I really appreciated his patience for all my stupid questions.
5/5
TrustpilotI recently had Phil repair my door…
I recently had Phil repair my door handle, and I couldn't be happier with the service. Not only was he extremely friendly and nice, but he also approached the job with utmost professionalism. He arrived on time and completed the repair efficiently. I highly recommend Phil for any handyman needs!
5/5
TrustpilotAn Angel from Hill
My family would like to express our sincere thanks to "Faik" who has been doing very outstanding jobs today. He has been very caring to my family as usual.We reported a water leakage in one of our bathroom last month. It was repaired about 2 weeks ago, he came today, with a device, to do a very careful inspection for us. He then confirmed with his big smile, no more leaking, it was fixed! He does understand our worries and share our happiness. Well done Faik! He also helped to repaint our door today as it was damaged and some paints fell off. Actually this is his second visit for the door issue as he could not find the exact right paint for the door last time. He refused to do a so-so jobs as he take his job very seriously.He also suggested to repaint the ceiling, caused by the water leak, anytime but he suggested us to wait as he can resolve other issues , if any, altogether. This will help him/ his company to be more efficient and productive. We are impressed by his caring to customer and to his company.We wish him and Hill all the best in 2023.With Best RegardsTK Leung
Hello Mr T Leung,We are delighted to hear that you are happy with the service you received, and we will be sure to pass your message on to Faik.We wish you and your family all the best in your in your new home.Many thanks,Hill Customer Service
5/5
TrustpilotBradley Sullivaw is such a good builder…
Bradley Sullivaw is such a good builder and he did a great job. Punctual and the work is good.
Hello Allison,Bradley will be pleased to see your review, and we are happy to hear his service was excellent.Many thanks,Hill Customer Service
5/5
TrustpilotGreat service
A big thank you to Terry Evans.He was polite and friendly. Managed to fix everything in a short time. Would recommend them!
Hello Asviniya,Thank you for your positive review commending Terry for the work he carried out. We will pass on your kind words.Many thanks,Hill Customer Service
5/5
TrustpilotExcellent service
Alan Deadman came over to investigate an issue in my bathroom and I was really pleased with his service. I felt like a valued customer and Alan was willing to explore a number of different avenues to get to the root cause. Thank you Alan
5/5
TrustpilotMike Lewis is always polite and…
Mike Lewis is always polite and professional when he has done any work at our property. He is very trustworthy and a conscientious worker and will always explain what work is being carried out. If any work is to be done I would recommend Mike without any hesitation.
5/5
TrustpilotHill service. Good or Bad??
Today I experienced a 5 star world class service from Hill. "Falk" has been doing a wonderful job for us. His positive attitude, technical knowhow and kindness impressed me the most. Special thanks also to Hill Customer Service Manager Mr Darrell Roome, he has been helping us to resolve a lot of issues. He always try his very best to find different solutions to help us. We is a very care and efficient person. We are 200% satisfied with the Hill service. Thanks. TK Leung
Hello Mr T,Thank you for leaving such a detailed review. We are glad to see everything got dealt with promptly and we will pass on this message to Faik. Many thanks, Hill Customer Service
5/5
TrustpilotDaniel was very professional
Daniel was very professional. Arrived promptly, got the job done and left the room clean after work was complete.
Hello Matt, Thank you for your review. We are happy to see you were pleased with Daniels work. Many thanks, Hill Customer Service
5/5
TrustpilotSimon Cowdrey from Hill Ops
I worked with Simon Cowdrey from Hill’s Ops on a repair work of my doors. I do have experience worked with him a few times before. He always helpful, friendly, reliable and never make me disappointed , recommended and a thumb up.
5/5
TrustpilotGreat Workman
Mike Lewis was a very plesent,obliging Gentleman who went out of his way to get my job done.
Hello Samantha, Mike will be pleased to see your review, and we are happy to hear he was helpful.Many thanks, Hill Customer Service
5/5
TrustpilotGreat service from Hill
Very prompt and efficient service by Hill. Employee was friendly and helpful with his instructions. Thank you Michael Chapman
Hello chris, Thank you for taking the time to leave a review, we appreciate your feedback. Many thanks, Hill Customer Service
5/5
TrustpilotIt is my lucky day to have Paul Iambert coming
It is my lucky day !I have this super handyman Paul Iambert come and finished 3 jobs in this morning. It includes ...1. fixing the floor which keep making some creepy sound when stepping on it.2. fixing my wardrobe door which suddenly fail to soft close.3. resealing my window and repairing a tiny crack on the wall.He is polite and gets the jobs done efficiently. It is perfect and I am happy now.Paul, cheers, thank you so much!
Hello, Thank you for taking the time to leave such a positive review. We are happy to hear that Paul was able to rectify your issues efficiently. We will be sure to pass on your kind words. Many thanks, Hill Customer Service
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