Trusted Agent profile · Newport
★★★★★
1,364 reviews across 1 platform
London Road, Newport, CB11 3PN
Hill Residential Limited's office in Newport, at London Road, is rated 4.9 out of 5 across 1,364 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Hill Residential Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
TrustpilotAlan Deadman was awesome
Alan Deadman was awesome cam in the house to check what needed doing and got straight on it kept everything tidy was very helpful and always had a smile on his face highly recommended.
Hello John,Thank you for your positive review. We will pass on your comments to Michael.Many thanks,Hill Customer Service
5/5
TrustpilotExcellent work
Barry was a very friendly and knowledgeable guy. He did a first class job.
5/5
TrustpilotCraig Merry did an amazing job…
Craig Merry did an amazing job replacing a piece of blown joint tape. Hill did not try to claim this issue was down to settling, they fixed it immediately. My thanks to Sarika at the Hill after sales support staff and to Craig for doing the work verey professionally.
Hello Chris, Dear Victoria,We are glad to hear Craigwent above and beyond to help. Your satisfaction is important to us, and we are glad we were able to provide you with excellent service.Many thanks,Hill Customer Services
5/5
TrustpilotGood service
Ben was very helpful and very polite. He carried out all work to a good standard and accepted questions and was ver knowledgeable about the work he was doing. He was very happy to get on with the work and was there to fix defects at our property
Hello Rebekah,We are pleased to see you were impressed with Ben's professionalism. Thank you for leaving a review.Many thanks, Hill Customer Service
5/5
TrustpilotExcellent after moving in support from Claire & Phil
Claire and Phil from Hill homes are always amazing. Claire is always really kind and supportive in answering any queries we have with our home, and Phil is lovely and really skilled in fixing any small issues that we have had since moving into our home. The support is much appreciated and neither Claire or Phil could have made things any easier. Thank you both.
5/5
TrustpilotThis review is fitter Graham
This review is for Graham, the chap that eventually fixed my bathroom ceiling.It's not for Hills as personally I think they're useless, it's only taken them 3 months to fix black mould and water staining in a brand new build bathroom ceiling! Graham is a legend, polite hardworking and excellent at his job, pity his company aren't the same.
4/5
TrustpilotThanks to Sara, Laura, and Simon
Many thanks to Sara, Laura and Simon for getting some work done for my flat. They’ve been really kind and a great help since I moved in. I look forward for working with them on door painting.
Hello Loulou, We are pleased to see you are happy with in your new Hill home. Sara, Laura and Simon will all be happy to hear your review.Many thanks, Hill Customer Service
5/5
TrustpilotHill’s after-sale service
Thank you Andy Delaforce for fixing the issues at my house. Andy was friendly and patient. He worked efficiently and fixed all the issues fast. He was also attention to detail and cleaned up after his work. A big thank you again!
Hello CC,Thank you for your review. We will pass on your comments to Andy, to which he will be pleased to hear.Many thanks,Hill Customer Service
5/5
TrustpilotPaul coppen and Ben Aken were great
Paul coppen and Ben Aken were great, outlined what the work would be and how long it would take. We were very pleased with the results and told when we could use the shower again. They also took care of some wall damage in the same room and it all looks good as new.
5/5
TrustpilotVery friendly
Very friendly, down to earth. Also willing to go the extra mile I had a couple marks and dents on the wall and he filled them in even though he wasn’t here to do them. Couldn’t fault him. I also suffer from anxiety and he didn’t make me nervous at all. Thank you Ben Aken!
5/5
TrustpilotWas very professional and knew exactly…
Was very professional and knew exactly what to do, next time if anything goes wrong in my flat I would want this man to fix it. Job well done 👏 thank you Richard.
Hello Karima,Thank you for your feedback, we appreciate it and Alan will be pleased to hear.Many thanks,Hill Customer Service
5/5
TrustpilotPhil was brilliant very helpful tidy…
Phil was brilliant very helpful tidy and very easy going I hate having people in my home but he was on time and the one of the friendliest work men I have ever come across I felt extremely comfortable having him in my home, the job was done quickly with an immaculate finish thank you
5/5
Trustpilot10/10 service by Faik
We had the lovely and hardworking Faik working on our bathroom to fix mould issues, retiling the space. He was very kind and thorough in his work, always cleaning up very well at the end of each day. He previously worked on some issues in our corridor and maintained the same work ethic, always delivering a high standard of work.
5/5
TrustpilotPeter Miller was very helpful!
Peter Miller was very helpful. He worked non-stop for over two hours and ensured both of the maintenance issues from the previous tenant were resolved before leaving. He also provided care instructions to ensure one of the issues will not become a problem in the future. Highly recommend working with Peter for any maintenance and repair issues you may have!
5/5
TrustpilotRaalf Fallaha is a first class tradesman!
Hill went above and beyond to repair water damage from a neighbours leaking pipe to my lounge! After a long wait (drying out period) we now have our living room, freshly decorated with our choice of paint and new flooring.Huge thank you to Raalf for all of his hard work! He works like a machine and is so polite! Excellent service!
5/5
TrustpilotBradley was very helpful and took time…
Bradley was very helpful and took time to study the issues to find a solution
5/5
TrustpilotSimon Cowdrey was awesome!
Simon Cowdrey was awesome!Simon came to my flat for a morning to mount a multitude of pieces of furniture, accessories, and decorations throughout the property. Simon’s work was outstanding. Great attention to detail and also very efficient. Extremely personable, it was also an absolute pleasure to have him in my home.Simon went above and beyond the call of duty during the visit, and I can’t recommend him highly enough!
5/5
TrustpilotBen Aken was great in fixing our house problem.
Ben Aken was very honest and guiding us through what is best for the house. Our fridge was making noise for months and suddenly when he was here it was not but he had to patience to go through again and again to fix the problem. He did beautiful work with the trails.
5/5
TrustpilotRaalf was professional
Raalf was professionalHe came to the property today and manage to resolve the main issue he came in to look at. He was also helpful in taking notes of further issues that needed toi be looked at and after reviuewing the issues advised that he will liase with the office team to book a seperate time to get this done. Appreciate the help. today!
5/5
TrustpilotMike Lewis is a STAR!
Mike is very experienced and knowledgeable. He was very patient to go through all the defects in my house. He also gave me some tips on how to maintain the house. His work is World Class! We are very grateful to have him to fix our home.
Hello OC,Thank you for your kind words, we will be sure to pass your message on to Mike.We are pleased our team are going above and beyond, and we wish you all the best in your new Hill home.Many thanks,Hill Customer Service
5/5
TrustpilotGreat service
Micheal was very helpful and polite when carrying out work at our property. He reapired several defects to a great standard in a short period of time. He was prompt and went out of his way to provide us with a good service
Hello Rebekah,Thank you for taking the time to let us know your feedback, we will be sure to let Michael know how pleased you was with his service.Many thanks,Hill Customer Service
1/5
TrustpilotVery disappointed with after Sales Service
I bought 2 bed house in Lampton Parkside Development in Hounslow. I’m very disappointed with the kind of service I am getting for the defects I reported during warranty with first 6 weeks. It was all very nice and prompt for minor ones. When I reported that there is a crack in basin of one of my bathroom. They promised to replace it. After some chasing, one guy came and replaced the basin but didn’t apply the glue filling around it. He said call customer care and they will send someone else. Again after some chasing customer care said someone will come in one or two weeks until then I cannot use this bathroom as water may run down the basin. Finally the guy came and did the glue filling but did very bad job and left a crack on my basin counter top. When I escalated the quality of work, they again promised to fix it and again the chasing starts. This time I have been chasing for 2 months since December 2023, only answer I hear from customer care is we are waiting for the quote from our vendor. Which vendor takes 2 months just for the quote of this small job. Even if it’s true, doesn’t Hill has the responsibility to take some action against the Vendor ?
Dear Jitendra, Thank you for your feedback, which is important to us. We are very sorry for the delays you have experienced and acknowledge our support has fallen short of what you should expect. We have experienced delays with our material suppliers and are awaiting confirmation of a date for the replacement of your worktop to be completed. Please be assured that we continue to put pressure on our supplier, and we shall keep you updated with our progress. Thank you for your patience.Kind regards, Hill Customer Services
5/5
TrustpilotFollow up visit support
Michael Perry, Georgia, and Claire made a huge effort to get more of our snags completed, even the smallest ones. Michael made sure to paint a whole wall section instead of just a patch. Thankfully, his consideration made all the difference.
Hello Kieran,Thank you for your positive review. It's great that the team have provided you with their expertise and were able to demonstrate Hills commitment to excellence. We will pass on your kind words.Many thanks,Hill Customer Service
5/5
TrustpilotBradley is the right man on the Ground
Bradley is a diligent man really. He helped fix most of defects in paintwork n door issues during his last few visits. He was really the man on the ground to the right things efficiently n patiently. Thank you n very appreciated. And very glad to talk to him.
Hello Desmond,Thank you for taking the time to leave a review. We are very pleased to hear Bradley was able to rectify all your issues so brilliantly. We will be sure to pass on your kind words.Many thanks, Hill Customer Service
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Tell us what you need and we'll put you in touch. Hill Residential Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
