haart Newport reviews

★★★★★ 5/5

Google

In my dealings with Olivia she has been extremely professional, sympathetic and understanding. Olivia acted promptly after our first conversation in resolving an ongoing dispute with the previous rental company who continuously found reasons not to resolve the ongoing disputes. The previous rental company would not rectify outstanding works in bringing the rental property up to the legal standard. However, Olivia in hearing all the information soon put to skills and knowledge to work and resolved the problems. Olivia’s warm friendly nature soon put my family’s stresses and frustrations at ease after 3 years of dealings with the previous rental company and getting no where. Olivia is an asset to the company ❤️ Thank you Olivia for your assistance, guidance and support and putting my family at ease for the first time in many years.

Deborah · 18 December 2023

★★★★★ 5/5

Google

I have recently just just sold my house and Emma Caddick was the sales chaser who was dealing with my case. She was very good and always kept me informed how everything was progressing and was very proactive at chasing the solicitors as well. Unfortunately I didn't have a good experience when I rented out my house with haart but the sales team that I have dealt with have been much better.

Jennifer · 25 May 2024

★★★★★ 5/5

Google

Olivia is fantastic. I've used another estate agent previously to manage my property where there has been very poor communication. Olivia is very proactive, any issues she lets me know asap and arranges different solutions for me to choose. She is also very proactive, forecasting tenancy renewal at new market prices well ahead of time (and securing longer-term agreements). Very good experience letting my property out with them.

Jon · 28 July 2024

★★★★★ 5/5

Google

My husband and I have been working with Haart since May 2021. They have full letting management responsibilities to help the process be stress free for us. Recently we have come to work with Olivia King as she is new to the team and she has far exceeded our expectations. She is very thorough, communicates well via phone and email in a timely manner, gets back to you promptly with updates and really just takes charge of what needs to be done without having to chase. She even responded to an email after she had finished work for the day as it was an urgent matter that couldn't be dealt with until the next day as Haart had just closed but I was worried so she gave me peace of mind and assured me she would sort it first thing in the morning the next day and she did! I easily get anxious so this level of service has not only kept me calm but made me want to praise her endlessly! She is such an asset to the company. Thank you Haart, but especially thank you Olivia! :)

Ashley · 18 November 2023

★★★★★ 1/5

Google

Haart Letting agent is one of the worse letting agent I have ever experienced. They can communicate with you until what they need to get -rent,sales . After that you will have to chase them to get things right especially when they rented the high rent unfurnished property with landlord items half of the garage . When you try to talk to people who rented the property then they never answer your call even went their office more than 4 times still nobody took the responsibility. Last issue I had with haart letting agency was broken boiler and today is the 8th day and only yesterday one lady call Olivia really took it seriously and focused on my broken boiler seriously and sent engineer to my house even though engineer told boiler needs to be replace and whatever they do is going it to stop again and did stopped . Thanks to Olivia for human being and being emphatic in those cold days taking this seriously in this company !!! No hot water and heating last 8 days !!!

Murat · 18 November 2023

★★★★★ 5/5

Google

I rented a property with Haart lettings in Newport and it was a nice experience with them in terms of every service. Even though I requested them for an early release of my tenancy due to some personal reasons and they helped me without any complications. They were excellent in all service related requirements. Especially I dealt with Olivia for the early release of my tenancy and her support was incredible and helped me to vacate the flat easily. Thanks to all the team members of Haart Newport and I'll definitely recommend you to friends and colleagues those who are searching property to rent or buy.

Shebin · 18 November 2023

★★★★★ 1/5

Google

I have moved in to a property managed by Hart over 3 months ago, having been assured some repair work would be done before moving in we saw this had not been done on the date of move in. We had reported the issues via phone documented them and sent via email. Only Olivia has been able to get some repairs done to the house, unfortunately these are not the repairs we have been promised. There is a complete lack of communication from the team to us, which has left us unsure of whether these fixes will be done. When speaking to the team there seems to be no prior knowledge of maintenance reports or previous conversations had. They promise to call back but you have to chase them yourselves

Aspire · 18 November 2023

★★★★★ 5/5

Google

haart Estate and Lettings Agents in Newport provided an excellent experience. The team was professional, friendly, and very knowledgeable, making the buying, selling, or letting process smooth and stress-free. Communication was clear and timely, and they went above and beyond to ensure everything was handled perfectly. I highly recommend haart for anyone looking for reliable and trustworthy estate and lettings agents!

Tina · 2 April 2026

★★★★★ 5/5

Google

Connor was extremely helpful with the valuation thank you for all the assistance, i will be back when i am in a position to sell

Aarya · 19 December 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Chloe Gunter from Haart Lettings, and I cannot recommend her highly enough. Chloe made the entire rental process seamless and stress-free. From our initial contact to the final signing, she was professional, responsive, and incredibly helpful. Chloe's attention to detail and dedication to her clients truly set her apart. She addressed all my questions promptly and ensured that everything went smoothly.

Codtunz · 12 June 2024

★★★★★ 5/5

Google

Haart Newport have looked after my 2 rental properties for about 7 years now. Having done a landlord's course, I am even more sure that I need Haart's services! The law in Wales has become more complicated for landlords and to get everything right would take more time than I have got. The team has consisted of different people over the years, but they have always been young, efficient and enthusiastic sounding. And always so so friendly. Leanne is the current person who rings me and she also meets this description. It hasn't been without the downside. My tenants have reported it and I have also experienced the frustration of not being able to get hold of anyone at the office and nobody ringing back when you asked for it. But perhaps that was more during Covid. I hsve occaisionally felt that large bills were sprung on me. But this is not the team's fault...they successfully manage 2 lots of expectations....mine and the tenant's. If anything, I would recommend not to be a landlord! There is very little in it for anyone unless you own the property outright. If you are going to do it, I would thoroughly recommend that you have Hasrt to manage it for you

Sonia · 19 October 2023

★★★★★ 1/5

Google

Was a tenant under this branch & communication during my tenancy was awful. Landlord had already mentioned house was being sold which I knew in good time. Later Haart called to ask if I want to renew, I had to tell them house is being sold- they seemed to have forgotten. I emailed severally on different things & no response. I emailed to know how I can go about getting a reference once I leave, nobody replied to my email. Email was sent in response to the one I got from a Leanne S who didn’t respond to any of my emails. They send automated emails for end of tenancy arrangements. Hard to reach them on the phone when I had questions about my tenancy end. Speaking with my landlord ended up being better than communicating with Haart. I also expressed interest in being on their books to find another place after this tenancy ends. They sent no emails and no Updates for me even though they said yes over the phone. They just don’t care. They’ve provided the worst customer service I’ve ever experienced during the times I have rented. I would not recommend them & won’t want to rent or buy or any type of business with them. If they’re bothered enough to care I’m happy to speak with someone on their team as honestly I’m disappointed with their lack of care or concern during my tenancy, which is a shame as it started ok but went downhill.

Opeyemi · 19 October 2023

★★★★★ 5/5

Google

I reported issues that need fixing at my property through the maintenance app. The next day, I received a call from ELLIOT Bateman, informing me that he had contacted the contractor for the repairs. He kept me updated on when the contractor would get in touch with me. This has been an unusual experience for me because whenever I report a repair, I have to keep chasing for the repairs. Elliot is very friendly and professional. He made me feel important. I've been a tenant for over 15 years, but this is by far the best service I have received.

Suwaiba · 19 October 2023

★★★★★ 5/5

Google

haart handle the rental of my flat in Newport. I have always been happy with their service. I was recently contacted by Olivia re the tenancy renewal of my current tenant. Olivia was friendly, yet professional, straight to the point and a pleasure to deal with. Her subsequent work on the tenancy renewal has been prompt and excellent. 5/5. Many thanks

Tim · 22 September 2024

★★★★★ 5/5

Google

I have just appointed Haart to manage a property of mine, and I would highly recommend them! They found new tenants in a matter of days, and the process from there on has been made so seamless. Jack was especially helpful! I look forward to continuing to work with Haart, and I definitely made the right choice in appointing them. Thanks again Jack and the team at the Newport branch. Leanne in particular has been super helpful managing my property, she’s a credit to the team.

Alice · 20 August 2023

★★★★★ 5/5

Google

Never had such a smooth service with an estate agent. Ashley was on point, sending us links to Homelet to get things moving on a Sunday, and after hours on a weekday. Everything was done with finesse. Rob was really quick to respond to questions regarding the property, and when we called the main line to speak to the advisors everyone was always so helpful and we never felt like we were getting in anyone's way. Definitely a smoothly run office with everyone working in harmony with each other to give the customer a good service.

Renuka · 20 August 2023

★★★★★ 5/5

Google

I want to thank Olivia for her outstanding assistance! She helped me in two stressful situations. First, she coordinated with the contractor to replace my oven, making the process smooth and hassle-free. Second, she swiftly handled the situation when someone hit my car by pulling the parking lot footage, which was incredibly helpful. Olivia’s dedication and efficiency truly made a difference. Thanks again for your work.

Rajas · 1 June 2024

★★★★★ 5/5

Google

I would just like to share with you the outstanding service we have received from Haart lettings in Newport. We have been looked after by, Jack Foulkes who is the Assistant Branch Manager. On first meeting Jack, my wife and myself were impressed with his friendly manner and his enthusiasm and confidence to let our property. Our property was let very quickly and efficiently within days. Any contact with Jack was excellent and importantly very quick and informative, with most if not all contact being by return. Absolutely superb, Jack is a credit to Haart Letting. Thank you Jack for all your help. To end just a quick mention to all the team that we met on the occasions that we had to pop into the branch.We were approached immediately and made to feel welcome by everyone, Well done Ashley and team.

Brian · 21 July 2023

★★★★★ 2/5

Google

I rented a property through Haart for the last year (thank goodness I no longer need to!). Everything was fine until there were maintenance issues. Then I discovered it is impossible to contact them. On one occasion after dozens of calls, online system reporting etc there was no response...took over 2 weeks for them to respond on an urgent issue. 2 other occasions with non urgent issues it was also impossible to contact them. I am a landlord myself as well as a tenant and I would avoid this company from both perspectives. I have now upgraded from the 1 star review I had planned to 2 stars due to a single member of staff who has improved the tenant communication massively in the last few weeks. Ebony has been the only person who has responded to issues I had promptly, followed everything up and been polite (which is more than can be said for other members of the team) and helpful so thank you Ebony and hopefully you can teach the rest of the team how to look after their tenants!

Ellie · 21 July 2023

★★★★★ 1/5

Google

This was the worst experience. Wanted to schedule a booking for a property. Called and three different agents gave me the run around that someone would be in contact. George was by far the rudest. Then a week after I’ve asked for someone to schedule a view let is agreed. Zero communication. No one bothering to actually attempt to get back to me. Honestly the worst.

Bee · 16 May 2024

★★★★★ 4/5

Google

I had a very good experience with HAART. i have taken the property to rent for 1 year with haart. The process was smooth amd during my tenancy, everything has been taken care of. Leanne was very good in rectifying all my matters, hats off to her. I would definitely recommend to rent/buy the property from HAART.

Jibran · 8 October 2024

★★★★★ 4/5

Google

Justin the manager of Haart was always available to help when needed, the team went out of their way to chase the solicitors doing the conveyancing of the sale ( convey law who proved very hard to deal with daily) i am not saying there were no issues with Haart, but the positives far outweighed the negatives, there were some minor contact issues but talking to Haart was never an issue. they always did their best to action any queries we had, whether with themselves or our appointed solicitors (Convey Law disappointing that they were) thank you Justin and the team at Haart Estate agents!

Robert · 16 June 2023

★★★★★ 1/5

Google

Leanne spiers was sorting out our problems with the house, she asked us to leave a lovely review so here goes! I had to wait 3 months for them to fix the boiler, all through the freezing cold weather we didn’t have no heating atall and with all the damp we both had a bad chest, also when they fixed the boiler the heating was stuck on using a ridiculous amount of gas without a thermostat costing us roughly £400 a month, the damp throughout the house was crazy and I can’t believe they let us move in like it, the radiator was leaking extremely bad had to wear welly’s in the kitchen, also the back door was leaking to extremely bad and they kept saying we will get a contractor out, and didn’t want to know, 4 months later I decided to give up with heart as their absolutely useless when I say useless I mean the property managers! I got absolutely nowhere with them, untill I got the environmental health involved I’ve never had a phone call of heart so quick, the work then was done within a month and half later, so thanks for that Leanne you was great help, and I hope you appreciate my review. Also I hope there a suggestion box, as I’d like to add to it “I hope your hire some new staff” Thanks Scott xxx

Scott · 16 June 2023

★★★★★ 5/5

Google

Thank you so, so much for being so swift, efficient and informative!! I am so looking forward to moving into my new place and Chloe Gunter has made it so effortless. I love the fact that she is just as excited for me as I am, what an amazingly personal touch. THANK YOU CHLOE!! Good Job Haart. So I just dealt with Sophie Peake at the Property Management Office - my word she made my life so easy and what a delight she is to deal with :) I hope I can continue dealing with Haart with my future rentals if this is the amazing service I keep getting!!

Dominique · 16 June 2023