haart reviews

★★★★★ 5/5

Google

I worked with Connor Deakin and Emma Caddick on sales of my property. I am very grateful for the professional support Connor, Emma and the team gave. Emma diligently followed up with the buyer and their solicitor to ensure all the queries and concerns are addressed and reduce the delay on the completion. Special appreciation also goes out to Connor, who went out extra hundred miles to help me by checking into the property and ensure everything is ok. Highly recommend Conner and Emma in Haart Newport sales team!!

Mei · 26 March 2026

★★★★★ 5/5

Google

To date our buying and selling experience has been a bad experience with the exception of the first class service provided by Sherhys Griffiths of Haart Newport who is handling our purchase of a home in Penhow. Nothing has been too much trouble for her and she is the main reason we continued with the purchase…the property is in hands of an executor who took 3 weeks to accept our offer.we looked elsewhere as we are at end of a small chain and our buyers were getting twitchy.Sherhys asked us to wait and promised she would sort it……which she did.All round exceptional. This in sharp contrast to the agent selling our property (at director level) who constantly talks over us etc.He has also upset our buyers.We are both generally dissatisfied with our agent. Thank you Sherhys for all your hard work to date.

David · 19 March 2026

★★★★★ 5/5

Google

Leanne Davies has been exceptional in managing my property. She is highly professional, reliable, and attentive to every detail, ensuring everything runs smoothly at all times. Communication has always been clear and prompt, and any issues that arise are handled quickly and efficiently. Leanne consistently demonstrates a strong sense of responsibility and care for the property, giving me complete confidence that my home is in safe hands. Her proactive approach and commitment to maintaining high standards make a real difference. I would highly recommend Leanne to anyone looking for a trustworthy and capable property manager.

Saher · 16 March 2026

★★★★★ 1/5

Google

My experience with this agency has been extremely frustrating and unprofessional. The property was not properly cleaned before I moved in, they still have not handed me keys to my letter box for approximately 3 months now. Shortly after I moved in, I reported a serious water leak coming from electrical fittings, which posed a safety risk. Despite being reported from 5 December, the issue was only resolved after more than six weeks, which is completely unacceptable. Throughout this period, communication was consistently poor. Emails were often ignored or answered late, phone calls were rarely picked up, and I had to repeatedly chase for basic updates. The unresolved leak meant I had to turn off the power supply for safety reasons, leaving me without heating or hot water, causing food to spoil, and forcing me to stay elsewhere on occasion. When discussing compensation, a staff member named Vicky behaved unprofessionally and accused me of calling her “stupid,” which I did not do. I was simply explaining why the proposed amount did not reflect the impact of the situation.

Cynthia · 16 February 2026

★★★★★ 1/5

Google

Original: Eve was class with supporting us with getting out tenancy contract reviewed, super quick and efficient and extremely helpful! Edit: Review all contracts submitted through Haart to ensure that a break clause is added to your tenancy agreement. Haart are still using lease agreement contracts that have been removed in England under the Renters rights act. Contracts that hold tenants into their tenancy even if they have left the property with due notice. They have a lack of attention to detail: . In August we went in to ask them to add us to their houses for sale alerts - Never done. . In September/October they were told we had had an offer accepted and would notify them once completed, they still asked us if we wanted to renew our lease. . We told them we had vacated the property 1 week after we had the completion date but so far no effort has been made to arrange a viewing even though we have said we'll pay re-letting. Should they improve their responsiveness then I may change this but absolutley review and request break clauses in your tenancy agreements with them.

Callum · 19 December 2025

★★★★★ 1/5

Google

Olivia has been very helpful in resolving issues with the tenants. Thanks again. Update 2025: Avoid at all costs. This company is a disgrace. I'm writing this as they hang up the phone to me again. The 5 star reviews are from salesman at the start when people don't know what they have gotten themselves into. I could write an SA about all the bad interactions I've had with this company over the last three years. They treat me, the landlord, like rubbish and they ignore my tenant. I can't get out of the contract without paying a massive fee so. Do the landlord training and manage directly.

Jason · 5 December 2025

★★★★★ 5/5

Google

As a first time buyer, Danielle at Haart has been amazing with guiding me through the process. She has been pro-active with communication, and has been great with answering any questions. She has communicated any queries I’ve had with the seller on my behalf successfully to get any further questions or issues answered/resolved. Danielle has been very approachable and friendly and I have massively appreciated her support and guidance during this process.

Jemima · 19 December 2025

★★★★★ 5/5

Google

I have been dealing with Haarts since May 2024 and have found them to be very proffesional. For the past 6 months + i have been dealing with Leanne Davies of the Newport branch and have been impressed with her communications with both myself and the tennants and contractors in anything required with the property.Leanne has been friendly and proffesional at all times. Many Thanks Julian Hughes

Julian · 28 November 2025

★★★★★ 5/5

Google

Lauren Keirle has been our contact for a long time and she has always managed to sort out any issues, and there are quite a few with the four properties, but always with a positive attitude. Offers great advice. She performs her role as the Property Management Manager really well, alongside her team. Well done, Lauren, and thank you!

Arun · 21 November 2025

★★★★★ 5/5

Google

Haart are the best the whole team was there from start to finish with my application and moving process especially Robert I owe him so much thanks to you mate Im now able to move on to a new chapter of my life Much appreciated

Rhys · 16 March 2026

★★★★★ 5/5

Google

We have been supporting Haart as a locksmith company for 10 years now, carrying out lock changes, lock repairs etc as and when they occur. Over the years, I have seen the team grow with new personalities bringing their own experiences to the team. One of the Haart team members that has shone through is Olivia. Throughout, she has shown professionalism through clear communication and clarity and has a firm handle on her work, and approaches all situations in a calm, steadfast manner and professional attitude. She has become one of my main contacts in the Haart team because of her ethos and approach to getting things done. I can thoroughly recommend Olivia as a point of contact, whether it be as a contractor or as a customer. She is a great person to deal with and you will be in safe hands.

Philip · 26 November 2024

★★★★★ 5/5

Google

Robert was absolutely brilliant and very polite he took his time and explained everything to me and make sure I got all my questions answered and help me get the flat I wanted and really was so reassuring all the time during the process which was an absolute bonus for me because it my first rental and I was really scared but Robert was very professional and you could see he really great with people and that why he is so great in his role, please if you go to Haart please I will highly recommend you to ask for Robert because I know you will be in the best hands and I promise your experience with haart will be great they offer great customer service and have great team and for me they are the best letting agent in Newport.

Tadja · 22 September 2024

★★★★★ 5/5

Google

Are you anxious about your move? Robert Rodney is the man you need! :) Massive thanks to him, so so supportive and patient with myself and all my questions! Really reassuring, available and if he is OOO the team helps 100% - Shout out to Ashley :) The team work, the attention to details, the availability is what makes me recommend Haart and specially Robert! Thank you for finding me the perfect house and looking forward to seeing you on moving day !

Denisa · 22 September 2024

★★★★★ 4/5

Google

I am writing to express my gratitude for the excellent service we have received while letting our house through Haart Newport. The process has been progressing much faster than we initially anticipated. I would like to extend a special thanks to Chloe Gunter for her exceptional support and assistance throughout this process. Her professionalism and dedication have made a significant difference, and we truly appreciate it. We look forward to receiving the same level of service throughout our letting experience. Thank you once again!

Poojitha · 22 September 2024

★★★★★ 5/5

Google

The apartment is neat and everything is intact.The service rendered is top-notch from documents to moving in.I am really pleased.David is always willing to assist at all times and he's fantastic.

Oluwatoyin · 16 March 2026

★★★★★ 5/5

Google

Excellent service from Newport Haart. Aleesha was fantastic, very supportive, responsive, and professional throughout the process, special thanks to Aleesha, who coordinated everything smoothly and kept us well informed at every stage. She …

Chathumini · 16 February 2026

★★★★★ 5/5

Google

Very professional. Efficient and friendly team. They really took the stress out of house hunting and found the perfect home for me. Rob was fantastic and matched me to the most amazing place. Thank you Rob.

Hayley · 24 January 2026

★★★★★ 5/5

Google

Aleesha was amazing and really helpful. She made sure everything was sorted for us and any questions or anything I needed help with she was there to help and support. Couldn't recommend her or Haart enough

Katie · 18 January 2026

★★★★★ 5/5

Google

I am very happy with the service being rendered by Haart, especially Chloe; she made her job look easy.Right from the day of viewing until documentation. She was very ready to assist. My first experience renting a house in the UK was awful.Despite payment, the documentation took over a month. I never knew payment and documentation could take less than a week. Thank you, Chloe, for your support during this payment and documentation period. You make it look easy. God bless you.

Olujimi · 13 August 2024

★★★★★ 5/5

Google

If you're searching for an estate agent in Newport who embodies professionalism, dedication, and a personal touch, look no further than Haart Estate and Lettings Agents. My recent experience with them has been nothing short of exceptional, thanks to the extraordinary efforts of Chloe Gunter, one of their standout agents. From the very beginning I felt welcomed and at ease. The team’s approach is refreshingly transparent, and their genuine commitment to their clients shines through every interaction. However, it was Chloe Gunter who truly turned my journey into a seamless and delightful experience. What Sets Chloe Apart? Expertise and Professionalism: Chloe’s deep knowledge of the Newport property market is impressive. She provided me with detailed insights into local trends and guided me expertly through every step of the way. Her ability to anticipate potential challenges and offer proactive solutions was invaluable. Exceptional Communication: One of Chloe’s greatest strengths is her communication skills. She kept me informed at every stage, ensuring I was never left in the dark. Whether it was via email, phone, or in-person meetings, Chloe was always approachable, responsive, and patient with my numerous questions. In conclusion, my experience with Haart Estate and Lettings Agents in Newport, particularly with Chloe Gunter, was outstanding. Chloe’s exceptional service turned what could have been a daunting process into a smooth and successful journey. If you are looking to buy, sell, or rent property in Newport, I wholeheartedly recommend reaching out to Chloe and the Haart team. They set the gold standard for real estate services, and I couldn’t be more grateful for their support. Thank you, Chloe, for making my dream home a reality!

Oliva · 28 July 2024

★★★★★ 1/5

Google

AVOID PLEASE !! DO NOT USE THIS ESTATE AGENT UPDATED AFTER 3 WEEKS ... After deciding to put our house on because Emma is amazing we then were told that she was moving to another area. Our experience with haart has not been a good one. Really overpriced our home so ended up with no interest at all. We left the valuing in there hands as we really didn't know how the market was going. We dropped our value by 30k after trying in vain for 2 weeks to get hold of the manager for help. We then had 3 viewings and no offers. After all the stress making me very ill I tried to contact the manager to pull our house from them only to be told ( no apology for not replying to me ) that we could not and the contract we signed was binding for 20 WEEKS!!!!! And if we went with anyone else we had to pay their extortionate rate 2% fees as well. please do not sign with this estate agent , the customer service is really bad and your house will not sell. I wish someone had pre warned us !!!! Decided to list our house with haart as Emma Miller was very knowledgeable and helpful. Made me feel at ease because selling a home is a huge decision. Explained everything that would happen and was super friendly and very confident about the sale. I cannot comment on any other aspect yet as we have only just listed.

Sarah · 28 June 2024

★★★★★ 5/5

Google

Aleesha was super helpful during the entire move in process. She went above and beyond. Being new to this country, it was great to have such an amazing person to help me.

Michael · 11 January 2026

★★★★★ 5/5

Google

We are in the process of letting with Haart and Robert Rodney has been absolutely fantastic ! He has helped us find the perfect property and has been proactive throughout the process, not to mention the patience he had answering all our questions and the reassurance he has given us. Would highly recommend him! Thank you for making our journey so smooth and relieving the stress caused by such a big move !

George · 22 September 2024

★★★★★ 5/5

Google

Applied for a viewing of a property with Haart Estate and Lettings Agents in Newport yesterday. Had an immediate response from them (thanks Chloe) and arranged a viewing for today, a successful one at that. Was met at the property by Rob who was so pleasant and helpful and an absolute credit to their team. I would highly recommend HAART if you are looking to rent or buy. Thank you Ash, Rob, Chloe and the team!

David · 28 July 2024