haart reviews

★★★★★ 5/5

Google

Partner phoned the office to arrange a viewing of a rental property and the person was polite, helpful and informative. Promptly able to arrange a viewing within 2 days. On day of the viewing we were met on time by Robert Rodney , who was very professionally turned out and very polite. He showed us around the property in depth and didn't rush us and we seemed more relaxed and have more time to take in surroundings than in previous viewings with other estate agents. He pointed out things but also held back for us to discover things but was always there on hand to answer any questions we asked. Overall a very positive experience and if Robert is ambitious then the sky is the limit, keep working in the same way and you deserve to go far so I hope your bosses appreciate your hard work.

Jon · 16 May 2024

★★★★★ 5/5

Google

I cannot recommend Ashley and his team from Newport Haart Estate Agents enough! As real estate investors based outside of England, having a hands-on estate agent like Ashley in Newport has been a game-changer for us. His dedication, expertise, and proactive approach have made every step of the process smooth and stress-free. From property searches to negotiations, Ashley has exceeded our expectations. If you’re looking for a reliable and efficient estate agent, Ashley is the one to go to!

Merel · 16 May 2024

★★★★★ 5/5

Google

We have been dealing with Haart estate agents for 2 years and have recieved amazing customer services. They have always been friendly , accommodating and helpful. Would particularly like to thank Olivia King who has recently been dealing with our tenancy contract she has been extremely helpful and easily accessible and went out of her way to help resolve certain issues with the property . Highly recommend Haart estate and letting.

Bilal · 22 September 2024

★★★★★ 5/5

Google

Robert was excellent in providing support with the viewings. He was prompt, energetic and informative and made great use of the time available by showing multiple properties to compare and contrast options. I feel confident with the prospect of being a tennant through Haart because of this initial experience.Since being a Tennant with haart Leanne and Olivia have been great as the property management team , always quick to respond and help resolve any issues, I am very happy to be staying on for another 12months at least with my tenancy being renewed fir another 12 months from July.

Monique · 16 April 2024

★★★★★ 5/5

Google

Emma Lou was very patient, taking time to show me everything, giving me good information about the area and the possibilities of what can be done with this purchase. Booked again cos I needed to go with some trades and spotted other things I didn’t see before. Glad the meeting with with Emma Lou again and we had more to discuss. Absolutely great customer service and very informative. I’ll definitely be calling her again on another viewing. Very impressed and very professional. I would give 6 stars if I could. Thanks. Very happy customer. 😀

Yvonne · 16 April 2024

★★★★★ 5/5

Google

Robert very kindly showed my wife and I round a property in Monmouthshire. From the outset he was professional and courteous, met us on time and was very warm and welcoming. I cannot recommend Robert more highly, we only didn’t go with the property that he showed us as we already had a heart set on another, thank you so much Robert and Merry Christmas.

Mark · 14 December 2024

★★★★★ 1/5

Google

Landlords - AVOID AT ALL COSTS! As a landlord who used Haart to manage a rental property in Newport, I cannot warn you strongly enough to AVOID HAART AT ALL COSTS. And based on what I have seen, I would not recommend anyone to buy, sell or rent through this organization! This is a big corporate money machine that uses every trick in the book to stealthily keep as much of your monthly rental payment as they can. Money is withheld for various reasons, and there is no way to speak to a real person or have a fair conversation. My findings over 18 months: - All maintenance work has an extra 20%-30% applied on top that landlords pay for (on top of the standard management fee!) - All maintenance work is overpriced in the first place (before the additional 25%!) and they generate bogus overpriced quotes from 'other suppliers' to force you with their preferred maintenance contractor - Haart does nothing to earn the additional surcharge - I had to manage all conversations with the contractors and check that work was completed (see below where work is not completed!) - There is no way for Landlords to speak to Haart over the phone - they refuse to pickup, as landlords who will no doubt be querying why their monthly rent has been withheld! It is in Haarts financial interest to find as much maintenance as possible, and charge as much as they possibly can for it. And they are very good at it! I identified one case where I was charged several hundred pounds for the fix of a leaking window. After 4 months of incessantly requesting evidence of the completed work, Haart sent me timestamped photos proving that the work had NOT been done, despite many emails to the contrary. I explained the situation and gave Haart the opportunity to rectify this, and requested a formal investigation into the matter by their regional head of complaints. Surprise surprise they came back with nothing - this dishonest and fraudulent behavior runs right to the top and is presumably how they make much of their profits.

Tom · 17 March 2024

★★★★★ 5/5

Google

Absolutely fabulous Estate Agents! This is the first time I have ever looked for a property to rent - it has been a demoralising experience as many agents do not even have the courtesy to acknowledge you and treat you as if you were a second class citizen. However Haart renewed my faith ! Everyone I spoke to regarding renting a property was friendly, knowledgable and helpful in returning calls, making appointments etc Chloe was wonderful and I’d like to thank her for the positive viewing and allowing me to share my thoughts. I shall be using this agent again when I am ready to sell my own property

Caroline · 17 March 2024

★★★★★ 1/5

Google

Edited in regards to a response: It is Understood that I didn’t expect a reply of an apology, or a response to outline any reason for why the process took a lot longer than usual. We had to wait over 24 hours for our offer to even be presented to the landlord whereas the other offer was sent over in significantly less time, then on top we waited numerous days to hear anything more, I also understand that our original bid was higher than the other party (please don’t deny this), but you still opted for “highest and final bids” for “fairness” which I would beg this isn’t for fairness but simply greed, I would argue that the highest bidder at that point should have got the property if we are basing this on “fairness”. I also have a text from yourself saying that the offers were close but one was higher. I understand professionalism isn’t Haarts strongest point as much as transparency isn’t either. Our opinion still stands and as much as we respect a response from yourselves, it’s done nothing for myself or my partner but cement our feelings. All the best in the future, hopefully you keep working towards those key values you somehow seem to hold yourselves so highly to. Consistently Terrible Experience Across Renting and Buying My experiences with haart have been nothing short of appalling, both as a former tenant and now as a prospective buyer. 2023, Unsafe Living Conditions While Renting I rented a flat through haart that had supposedly been “renovated,” but in reality had been abandoned for 20+ years. The walls hadn’t been properly treated before plastering, so damp and mould grew straight through. Our furniture was constantly soaked, sofas, beds, cabinets, all ruined. We were even experiencing chest pains from the mould. haart’s advice? That we should sleep on the laminate hallway floor because it was the only area not affected. It took months of back-and-forth before they finally allowed us to end the tenancy early and when we had moved, we had to replace essentially everything we had brought for the flat. Completely unacceptable. 2025, Still the Same Poor Communication and Customer Care We recently tried to purchase a property through them, and once again the communication was dreadful. We submitted an offer on a Thursday evening, but it wasn’t actually passed on to the landlord until Friday evening, only after I chased for updates. We completed the financial qualification on Saturday morning and were told we met all criteria. Yet from Monday onwards the communication became delayed, vague, and evasive. By Monday at 5pm, we were suddenly told that because another party had a similar offer, we both needed to submit “best and final” offers by Tuesday at 10am, despite haart admitting they had not even heard from the other party at that point. When Tuesday came, I had to chase again, only to be told around lunchtime that the landlord had been advised to go with the other party because they were in a “better financial position” due to having “better jobs.” We both had Agreements in Principle, and the entire process felt dragged out and mishandled, as if they had already decided who they wanted to push the property toward. After repeated delays and inconsistent explanations, it felt like haart simply didn’t want us to have the property. The lack of transparency and fairness is disgusting. Overall: Whether renting or buying, haart have shown me nothing but terrible communication, zero accountability, and a shocking lack of care for customers. I would strongly recommend avoiding them.

Ethan · 5 December 2025

★★★★★ 5/5

Google

I recently had the pleasure of purchasing a new house with the assistance of Sherhys from Hart Estate Agency, and I couldn't be happier with the service she provided. In comparison to other estate agents I’ve worked with in the area, Sherhys truly stands out for her professionalism and extensive knowledge. Throughout the entire process, Sherhys was consistently reliable, attentive, and always willing to go the extra mile.

Annabel · 22 September 2024

★★★★★ 5/5

Google

On making the huge decision to sell my home of 25 years, with a little trepidation, I entered heart estate agents. The welcome I received from Emma Lou was extremely professional, welcoming and reassuring. We have now met at my property on 2 further occasions where a detailed overview of the process and current local market has been provided and photographs taken. Always polite & informative Emma Lou has a very pleasant manner and gets quietly on with the necessary tasks whilst remaining attentive to any questions and conversation. I am extremely pleased with the handling of this initial step and thank Emma Lou for making it totally stress free.

Fiona · 16 February 2024

★★★★★ 5/5

Google

In my dealings with Olivia she has been extremely professional, sympathetic and understanding. Olivia acted promptly after our first conversation in resolving an ongoing dispute with the previous rental company who continuously found reasons not to resolve the ongoing disputes. The previous rental company would not rectify outstanding works in bringing the rental property up to the legal standard. However, Olivia in hearing all the information soon put to skills and knowledge to work and resolved the problems. Olivia’s warm friendly nature soon put my family’s stresses and frustrations at ease after 3 years of dealings with the previous rental company and getting no where. Olivia is an asset to the company ❤️ Thank you Olivia for your assistance, guidance and support and putting my family at ease for the first time in many years.

Deborah · 18 December 2023

★★★★★ 5/5

Google

I have recently just just sold my house and Emma Caddick was the sales chaser who was dealing with my case. She was very good and always kept me informed how everything was progressing and was very proactive at chasing the solicitors as well. Unfortunately I didn't have a good experience when I rented out my house with haart but the sales team that I have dealt with have been much better.

Jennifer · 25 May 2024

★★★★★ 5/5

Google

Olivia is fantastic. I've used another estate agent previously to manage my property where there has been very poor communication. Olivia is very proactive, any issues she lets me know asap and arranges different solutions for me to choose. She is also very proactive, forecasting tenancy renewal at new market prices well ahead of time (and securing longer-term agreements). Very good experience letting my property out with them.

Jon · 28 July 2024

★★★★★ 5/5

Google

My husband and I have been working with Haart since May 2021. They have full letting management responsibilities to help the process be stress free for us. Recently we have come to work with Olivia King as she is new to the team and she has far exceeded our expectations. She is very thorough, communicates well via phone and email in a timely manner, gets back to you promptly with updates and really just takes charge of what needs to be done without having to chase. She even responded to an email after she had finished work for the day as it was an urgent matter that couldn't be dealt with until the next day as Haart had just closed but I was worried so she gave me peace of mind and assured me she would sort it first thing in the morning the next day and she did! I easily get anxious so this level of service has not only kept me calm but made me want to praise her endlessly! She is such an asset to the company. Thank you Haart, but especially thank you Olivia! :)

Ashley · 18 November 2023

★★★★★ 1/5

Google

Haart Letting agent is one of the worse letting agent I have ever experienced. They can communicate with you until what they need to get -rent,sales . After that you will have to chase them to get things right especially when they rented the high rent unfurnished property with landlord items half of the garage . When you try to talk to people who rented the property then they never answer your call even went their office more than 4 times still nobody took the responsibility. Last issue I had with haart letting agency was broken boiler and today is the 8th day and only yesterday one lady call Olivia really took it seriously and focused on my broken boiler seriously and sent engineer to my house even though engineer told boiler needs to be replace and whatever they do is going it to stop again and did stopped . Thanks to Olivia for human being and being emphatic in those cold days taking this seriously in this company !!! No hot water and heating last 8 days !!!

Murat · 18 November 2023

★★★★★ 5/5

Google

I rented a property with Haart lettings in Newport and it was a nice experience with them in terms of every service. Even though I requested them for an early release of my tenancy due to some personal reasons and they helped me without any complications. They were excellent in all service related requirements. Especially I dealt with Olivia for the early release of my tenancy and her support was incredible and helped me to vacate the flat easily. Thanks to all the team members of Haart Newport and I'll definitely recommend you to friends and colleagues those who are searching property to rent or buy.

Shebin · 18 November 2023

★★★★★ 1/5

Google

I have moved in to a property managed by Hart over 3 months ago, having been assured some repair work would be done before moving in we saw this had not been done on the date of move in. We had reported the issues via phone documented them and sent via email. Only Olivia has been able to get some repairs done to the house, unfortunately these are not the repairs we have been promised. There is a complete lack of communication from the team to us, which has left us unsure of whether these fixes will be done. When speaking to the team there seems to be no prior knowledge of maintenance reports or previous conversations had. They promise to call back but you have to chase them yourselves

Aspire · 18 November 2023

★★★★★ 5/5

Google

haart Estate and Lettings Agents in Newport provided an excellent experience. The team was professional, friendly, and very knowledgeable, making the buying, selling, or letting process smooth and stress-free. Communication was clear and timely, and they went above and beyond to ensure everything was handled perfectly. I highly recommend haart for anyone looking for reliable and trustworthy estate and lettings agents!

Tina · 2 April 2026

★★★★★ 5/5

Google

Connor was extremely helpful with the valuation thank you for all the assistance, i will be back when i am in a position to sell

Aarya · 19 December 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Chloe Gunter from Haart Lettings, and I cannot recommend her highly enough. Chloe made the entire rental process seamless and stress-free. From our initial contact to the final signing, she was professional, responsive, and incredibly helpful. Chloe's attention to detail and dedication to her clients truly set her apart. She addressed all my questions promptly and ensured that everything went smoothly.

Codtunz · 12 June 2024

★★★★★ 5/5

Google

Haart Newport have looked after my 2 rental properties for about 7 years now. Having done a landlord's course, I am even more sure that I need Haart's services! The law in Wales has become more complicated for landlords and to get everything right would take more time than I have got. The team has consisted of different people over the years, but they have always been young, efficient and enthusiastic sounding. And always so so friendly. Leanne is the current person who rings me and she also meets this description. It hasn't been without the downside. My tenants have reported it and I have also experienced the frustration of not being able to get hold of anyone at the office and nobody ringing back when you asked for it. But perhaps that was more during Covid. I hsve occaisionally felt that large bills were sprung on me. But this is not the team's fault...they successfully manage 2 lots of expectations....mine and the tenant's. If anything, I would recommend not to be a landlord! There is very little in it for anyone unless you own the property outright. If you are going to do it, I would thoroughly recommend that you have Hasrt to manage it for you

Sonia · 19 October 2023

★★★★★ 1/5

Google

Was a tenant under this branch & communication during my tenancy was awful. Landlord had already mentioned house was being sold which I knew in good time. Later Haart called to ask if I want to renew, I had to tell them house is being sold- they seemed to have forgotten. I emailed severally on different things & no response. I emailed to know how I can go about getting a reference once I leave, nobody replied to my email. Email was sent in response to the one I got from a Leanne S who didn’t respond to any of my emails. They send automated emails for end of tenancy arrangements. Hard to reach them on the phone when I had questions about my tenancy end. Speaking with my landlord ended up being better than communicating with Haart. I also expressed interest in being on their books to find another place after this tenancy ends. They sent no emails and no Updates for me even though they said yes over the phone. They just don’t care. They’ve provided the worst customer service I’ve ever experienced during the times I have rented. I would not recommend them & won’t want to rent or buy or any type of business with them. If they’re bothered enough to care I’m happy to speak with someone on their team as honestly I’m disappointed with their lack of care or concern during my tenancy, which is a shame as it started ok but went downhill.

Opeyemi · 19 October 2023

★★★★★ 5/5

Google

I reported issues that need fixing at my property through the maintenance app. The next day, I received a call from ELLIOT Bateman, informing me that he had contacted the contractor for the repairs. He kept me updated on when the contractor would get in touch with me. This has been an unusual experience for me because whenever I report a repair, I have to keep chasing for the repairs. Elliot is very friendly and professional. He made me feel important. I've been a tenant for over 15 years, but this is by far the best service I have received.

Suwaiba · 19 October 2023