haart Newport reviews

★★★★★ 1/5

Google

UPDATE - awarded a meaningless compensation by Ombudsman who said that Haart had covered their Terms and Conditions! DO NOT ENGAGE WITH THIS COMPANY! Look at Michelle Langley's review. Check the reviews on Trust Pilot for a true reflection of this outfit ! I have not yet completed my dealings with the Ombudsman dealing with Spicerhaart and Haarts of Newport but the fact that they have reviews from people working under the same umbrella shows how unprofessional and how they act with no transparency. They left us with a bill of £7,500 for a property they were paid to 'Manage.' They don't allow link on this but look up who owns Darlows and Haarts - weird crossover in reviews - also have a look at who leaves reviews - they do a normal thing and then say - oh please leave a review - nothing over and above - dreadful company - awful Customer Service - I asked the Manager directly if our call was being recorded - she answered of course - they all are. She was rude and Hey Presto ! No recording. AVOID AT ALL COSTS !!!! In response to the comment below - you emailed me directly so you know exactly who has written this comment. I will not be naming and shaming the particular agents online but you are perfectly aware of the situation. How many other people have had to pay £7500 to put right damage to one of your 'managed' properties. This is being discussed on Moneybox on Radio 4 . Paying for Haarts to 'manage' our property has resulted in a bill for us for at least £7.5k to put a beautiful home back to being habitable. An inspection by Victoria failed to notice dog excrement on carpets, rubbish up to the ceiling in the utility room and a smell of urine that made your eyes water. We have reported the former tenants to Children's Services as the place was so filthy it was not fit for children to be safe there. The filth and damage was reported by several tradesmen who had to attend the property prior to Haarts one and only inspection - inspite of management fee of over £180 per month. Victoria reported - it was a warm day and the windows and doors were open so I couldn't smell anything - I have a witness to say the tenant agreed to clean the carpets ! We have had to remove the previously pristine carpets ! See Victoria's comments below when asked for assistance : In relation to the management and continuing to pursue the arrears, this is not something that we are accountable for once the tenancy ends. The services we provide, and the fees that a landlord pay, are whilst the tenants are in situ. When there is no tenancy in place, there is no rent due, and therefore, no management fees claimed/pursued. Dreadful dreadful company

Emma · 16 February 2024

★★★★★ 1/5

Google

We let our home out through HAART with the local office some 10-11 years ago. They promised a regular check on the house but this did not happen. Every time there was the slightest issue, they would contact us despite the fact we had taken out full gas, electric & water cover. Essentially we were dealt with by a variety of people who to be honest did not sound qualified to deal with letting peoples houses. Towards the end of our letting through HAART we had a couple of experiences we wish to share. We decided to sell OUR home and agreed to a valuation. The person sent around totally missed the fact we had a double detached garage, therefore under valuing the property. When we ceased our letting HAART made getting back OUR keys from the last tenants very difficult suggesting that WE should send a courier to collect OUR keys from the Newport office - what was wrong with posting them in a padded envelope using Recorded Delivery? Very disappointed regarding our experience with HAART, and based on our experience, we not recommend them.

Mark · 16 February 2024

★★★★★ 5/5

Google

Emma chadwick was the lovely lady from haart who made it possible for us to move into our home sooner than our own solicitors whould have. my solicitor dragged her feet all the way .but emma kept us up to date did all the chasing that needed to be done .was there when we needed her and she was the one that made it all possible a big massive shout out to haart estate agents and emma chadwick thanks emma tracy and steven

Tracy · 16 February 2024

★★★★★ 1/5

Google

If I could leave a lower review I would. Honestly haart only help the landlords, as a tenant I was left with no heating, running water, and left in a flooded cold wet flat for months, me & my 7 year old had to leave the property for a month due to my contact with my daughter being affected as my daughter complained to her mum that it was to cold at dad's and we couldn't have warm food or we couldn't even brush our teeth properly. We had nothing and no support off haart until I phoned the council to report the problem further. I have left the property, even tho I was offered to stay after all this, I've been left with a bill due to me not paying for one month that we had to move out due to the flat not having a boiler, or anywhere to bath or cook off..(the boiler & water was turned off due to the downstairs flat was being flooded by mine. Me, my neighbours affected and they're landlord all tried to contact haart and the landlord and was left with no idea when anything would be sorted. The flat was in griffin court and I advise anyone with small children not to use the property as its not fair not yourselves or children to go through what we did In the year we stayed there. I was left with soaking wet floors, the damp smell was unbearably when the problem was eventually sorted. The single glaze windows which don't shut tidy and even a windows which was broken completely upon moving in made it impossible to dry or warm that property tidy at all due to it being so wet and cold for months. My health was affected & I was pulled aside in work and was asked why I was going into work on my days off to use the showers and kitchen, (they thought I was homeless and had lied about finding a flat) I'm not left with a bill for cleaning and blinds broken which by the way we didn't have any blinds provided by the landlord they were left by me in one window and they even tried to charge me £200 for that when I left the property. All the landlord and haart want you to do is hand over your money and sit and wait endlessly for any maintenance to be sorted. The only person from haart who I had ant joy with was a women called Lauren. And some other agents I had to speak to on her days off just agreed that I was the One who should of been compensated not the landlord. But when it actually comes down to it they side where the money is coming from and that's the landlord. Pictures, messages, emails of what's gone all available for anyone who needs proof. I'll go to court before I pay these fees. And if anyone wants to see the videos of the flooding and the major issues the videos are posted on my Facebook from the day it happened

Luke · 16 February 2024

★★★★★ 5/5

Google

Moving in process was seamless. My property manager, Olivia, has provided extensive support with any issues that have occurred during my tenancy (such as a fire alarm that kept beeping - she was empathetic and had it sorted asap, keeping frequent contact to ensure it had been rectified). I’m in the unfortunate position of having to end my tenancy early, and Olivia has offered support in consideration of my financial situation and personal circumstances. She keeps in contact frequently and has sorted out an early tenancy termination rapidly. I have had a great experience with Haart overall.

Caitlin · 16 February 2024

★★★★★ 5/5

Google

Great to manage property and tenants. Always call with queries/requests or property problems and potential remedies or suitable tradespeople to carry out the work whilst making sure we are happy with the level of work required and proposed costs for the work. Swift to act on behalf of the tenants and the property owners. Very good at keeping landlords' certificates up to date and always reminding us when they are due in good time to ensure smooth running of the tenancy. Great all round service.

Jon · 16 February 2024

★★★★★ 5/5

Google

I just would like to thank Jasmine and the team at Haart for all their help trying to find a buy to let. Even though I didn't end up buying through them, they are by far the most structured and professional team I have dealt with so far. Jasmine was very knowledgeable about the areas and always there if I had any questions. Highly recommended!

John · 17 June 2019

★★★★★ 5/5

Google

5 star service! Chloe was amazing from start to finish and would go above and beyond every chance she got. Even with some added stress from ourselves, she got us all sorted and into our new home!

Jordan · 19 October 2023

★★★★★ 5/5

Google

Leanne was very professional, polite and clearly very knowledgeable of her job. Leanne is a fantastic representative of a fantastic company. Leanne and Haart as a whole are a pleasure to deal with! Keep up the good work guys!

Gareth · 20 August 2023

★★★★★ 5/5

Google

I've just bought a house with Haart and thanks to Danielle for taking me through the process! Super helpful, professional and friendly, I had great communication from her throughout the process - either via phone or email. The house is amazing and it's thanks to their management of the process that I am in now! Cheers to a new life in Newport!

Lydia · 16 June 2020

★★★★★ 5/5

Google

Danielle Smith has been extremely helpful and efficient in helping me find a property. She is friendly and informative and I appreciate Danielle's help in trying to find me a suitable property when I am downsizing so have specific needs.

Gina · 21 July 2023

★★★★★ 5/5

Google

Have just successfully renewed tenancy contract for my property which was professionally handled by the staff @ Haart Estate & Lettings Newport and in particular would like to thank Ebony Guest for her professional and diligent approach to her work.

Nicholas · 21 July 2023

★★★★★ 5/5

Google

Thank you guys for everything. Danielle Smith was amazing to work with. She helped me secure my buy to let investment! I shall be in touch soon! A shout out to Justin as well! Very helpful! Highly recommended Regards, Meynul Hussain

Zaynul · 16 June 2023

★★★★★ 5/5

Google

Emma Lou is very friendly and helpful agent I have met. She always makes sure she answers all the questions and always does her best to help me. Haart is very lucky to have her .... she is Great asset .......

Aziz · 16 June 2023

★★★★★ 5/5

Google

Just renewed my contract with Haart and Olivia King was very helpful in helping me to sort this quickly and with ease, thank you for your help Olivia!

Selenna · 16 April 2024

★★★★★ 5/5

Google

A recent property inspection arranged, conducted and communicated by Olivia King was clear, concise and gave peace of mind to us whilst we are away. Thank you Olivia.

Shane · 16 April 2024

★★★★★ 5/5

Google

I recently had a viewing with Lauren Evans with Haart, Lauren was super helpful and really welcoming. She took her time to go through the property with me and answered any question that I had. I’d be happy to view any property with Lauren in future as she was so helpful.

Wicks · 16 June 2022

★★★★★ 5/5

Google

Lovely young lady, very polite left her to do her job Thank you Eve.

Beverley · 3 December 2024

★★★★★ 5/5

Google

Rob was professional, caring and generally excited for our future. Got us a viewing the exact same day we went in. ☺️

Cerys · 28 July 2024

★★★★★ 5/5

Google

Our dealings with Haart the last year have not been great and we have lacked communication from them and we were promised repairs to the house prior to moving in which then weren’t carried out for months. However, recently we have been in touch with Olivia King who since we have started speaking too has resolved all of our issues and has been completely on the ball with communicating with us. She has been the most professional person we have spoken too and has made us feel a lot more comfortable in our home.

Eliot · 17 January 2024

★★★★★ 5/5

Google

Rob is a professional and capable agent. He was very knowledgeable about the property we inspected, knew the area and was able to answer our questions while we were there. He responded quickly to our emails and phone calls.

Alan · 21 July 2023

★★★★★ 5/5

Google

Emma was amazing, she was positive and friendly, knew the answers to all of our questions and really understood what we wanted. Very happy with my experience with Emma and I hope to deal with her again in the future.

Abbey · 16 June 2023

★★★★★ 4/5

Google

When we first started with the agents we really struggled to get answers or anyone to let us know why our move had been delayed. We then had many issues within the flat that took a long time to get resolved. However since having contact with Olivia King she has been brilliant get issues resolved quickly and always keeping us up to date she is brilliant! Thank you!

Emily · 20 August 2024

★★★★★ 1/5

Google

A dreadful experience. Deliberately misleading, poor communication, and no meaningful support. We were left vulnerable as landlords. Please DO NOT use Haart. Absolute joke.

Jess · 18 January 2026