Trusted Agent profile · Newport, Wales
Verified
★★★★★
513 reviews across 2 platforms
67 Bridge Street, Newport, Wales, NP20 4AQ
Crook and Blight's office in Newport, Wales, at 67 Bridge Street, is rated 4.4 out of 5 across 513 reviews on two platforms, including 504 Google reviews rated 4.5.
"....we are not newcomers; our heritage means a great deal to us. Both James and George Crook have joined the business; ensuring that it will continue to offer a professional service based on family values. That's why we are one of the strongest names in the property business, doing what is best for our clients and making sure the vast range of advice we offer enhances the opportunity to sell or rent or invest with confidence with future prosperity in mind." - Richard Crook, Managing Director
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
GoogleCharlotte and Carys were so patient with myself, my daughter and my disabled son. Carys was knowledgable of the property I viewed, understanding and helped massively whilst we toured the house. Charlotte has been such a huge help whilst I’ve been searching for a property and helping me to navigate the crazy rental market by recommending properties and forwarding applications promptly. I can’t thank them both enough!
5/5
GoogleI went with a friend for his viewing- just to be nosy. The agent that met us at the flat was called Anthony. Anthony was extremely approachable and friendly. He gave my friend time to look around the flat and didn't rush him. This says a lot about an Estate Agent, when they invest time into a potential tenant. It indicates that they would have the time to deal with issues concerning the property, if they were to arise later on. So many Estates Agents, these days, just don't have the time to even look at your application or grant you a viewing. I sensed that CrookandBlight is well established in staffing and in valuing time with individuals.
5/5
GoogleWe can’t recommend Anthony enough. We have seen around a few houses with him and he is friendly, helpful and honest. He doesn’t make stuff up to apply pressure; he is just very genuine. He is a credit to the company.
5/5
GoogleBecky was Very helpful! Everything well explained. Special thanks for making everything simpler. Much admiration for such professionalism
5/5
GoogleHad a wonderful viewing experience with Anthony today. We was soo kind and valued our opinions came up with clear and positive answer. A lot of positive energy around this man😍 …
5/5
GoogleFrom Cook and Blights initial visit to view our home, through to the sale process and final completion of our home, Cook and Blight delivered a highly professional approach to the sales lifecycle and their customer service is impeccable. We would highly recommend that you use Cook and Blight for the sale and or rental of your home. A big thank you to Lara, Seren, James and George, your support, assistance, guidance, and direction was exceptional.
5/5
GoogleA great experience buying from Crook and Blight Newport. Ellie- Mai was incredible at helping us get to completion and never hesitated to answer any questions I had. An asset to the team, a wonderful person and kept me calm during a stressful process. Thank you so much. I would definitely recommend. Hannah xx
2/5
GoogleI would avoid if possible, for lettings at least. The security deposit and first months rent was requested before the Tenancy Agreement (TA) was provided. So this was before I had seen the terms. At the very least, this does not seem like best practice. Usually the tenant hands over these funds on signing of the TA. This was the first red flag. The TA itself was poor. It was a website generated (as evident from the footer) "standard template". It had poor formatting throughout, and almost no punctuation, thus many of the terms and details were vague. There were duplicate terms as well, which simply seems unprofessional. It was as if no one had proofed read it before sending it my way. Either that, or C&B simply have low standards, it's hard to tell. I have had several TAs in the past and this has been the worst. Email commutations were somewhat poor. It seems that the agents sometimes forgot what was last said, then they repeated what they had already said one or two emails ago. It was clear that on a couple of occasions they lost track of the conversation, despite the replies being directly below. I appreciate they are probably very busy, but it still seems unprofessional. Even my ex-Landlord had communication issues with C&B when they asked him for a reference. He provided one, but they chased him up unnecessarily days afterwards. I asked for the TA to be improved, and at the very least, for vague terms to be clarified. But this never happened. It seemed that C&B could not get a hold of the Landlord (or anyone) for several weeks in order for them to get permission to modify the TA. This caused a lot of stress for me during this time. Eventually, time ran out and I had sign the original TA regardless as I had to move out of my current flat. After all, beggars can't be choosers in this rental market. It was only the day before I moved in when I was informed that the property would not be managed by C&B and instead it would be managed by a separate company, unlike what I was told when I first viewed the property. I imagine this is why C&B could not get a hold of someone to confirm modifications to the TA, I assume they were barking up the wrong tree for weeks, until the very last moment. They admitted there had been a miscommunication between themselves and the other parties. I imagine if this miscommunication never occurred, then I would have not had so much trouble with the TA etc. But here I am speculating. I'm not sure who was responsible for the inventory, as it was conducted by yet another third party, but it was not accurate. After receiving the keys, then coming back to the property later that day, a fridge had appeared in the flat. This was not on the inventory and I did not authorise someone to let themselves in to install this. I believe this was an fault on the part of Management, but they claim C&B were aware of this. If this was true, C&B failed to inform me about this. I wouldn't be surprised if this was the case, but it's unclear really. Also, due to the last minute revelation by C&B regarding who was managing the property, the TA had to be modified anyway as I would not longer be paying rent to C&B, but to Management directly. This was done after I moved in. I don't think it would have been difficult to make minor amendments to the TA at this time to clarify the vague terms and to bring the quality of the TA to an average level, but this was not done. Overall, this has been but of a mess, and the situation made me feel like a student again. Would not recommend.
5/5
GoogleVery quick responses and so friendly and helpful. I'm convinced that they're the best letting agents in Newport. The properties they manage are a superb standard too. Becky has been outstanding as our Senior Lettings Negotiator for our property.
5/5
GoogleThe service from Crook & Blight has been exemplary from start to finish. They provided first class advice and kept me informed at every stage of the sale. Every one of their team has done everything possible to help bring the sale to completion. Each time I engage Crook & Blight to sell a property, their professionalism and results always show why I should use them again next time. That's why I will and regularly recommend them to others.
5/5
GoogleGreat service! Just signed with them for a rental and Alice, Anthony & Becky have been extremely helpful, responsive and informative throughout the whole process. Alice has been stellar dealing with my queries during the application, and …
1/5
GoogleI found my experience with this estate agent to be disappointing. Throughout the process, I felt there was a lack of professionalism and an inability to fully understand or appropriately respond to important communications, including …
5/5
GoogleBecky has been really helpful with insights into the available properties under Crook and Blight lettings. Very swift in responding to queries and gives detailed information with clarity.
5/5
GoogleI've been a tenant in one of Crook & Blights homes for around a year now, and I have nothing but wonderful things to say about the service they provide. I would especially like to thank Bethan and Becky who have been amazing every single time I call/email. They're prompt to get back to me for any query, and nothing is ever too much! I have experience with a few other letting agents in the Newport area, and I would always have to chase maintence issues, or have to deal with rude service, but Becky and Bethan are always happy to talk and my issues are passed onto my landlady ASAP. Thank you Crook and Blight!!PositiveResponsiveness, Professionalism
5/5
GoogleWhat a lovely young lady. She was very professional, helpful, polite and friendly. Nothing was a problem for her and happily investigated and obtained information we requested.
5/5
GoogleI wholeheartedly recommend Crook and Blight Estate Agent for anyone searching for a new home. From our initial contact, their professionalism and friendly demeanor were immediately apparent. They listened carefully to my needs and preferences. They expertly guided me through the offer process, answering all my questions patiently and thoroughly. Their communication was outstanding, always keeping me informed and promptly responding to all my inquiries. Finding the right home can be stressful, but Crook and Blight Staff made the entire experience smooth, efficient, and even enjoyable. I am incredibly grateful for their assistance and wouldn't hesitate to use their services again in the future. I wish I can rate them more than Five stars.
5/5
GoogleWE found the office staff very helpful, they listened to our questions and tried to accommodate our availability. Anthony who carried out our viewing was patient, well informed and shared all details he allowed us plenty of time for the viewing and we didn't feel rushed.
5/5
GoogleI have recently dealt with Aimee regarding the rental process and she was extremely helpful and efficient. Thanks so much Aimee, I will definitely be in touch in a couple of months 😊 …
5/5
GoogleEllie has been absolutely amazing during our house sale and purchase. At what is a stressful time she spoke to us at every stage and answered any queries that we had without any delay! Ellie is a credit to Crooke and Blight and wouldn’t hesitate to use them again. Thank you again! Hayley
5/5
GoogleAnthony showed us around a property for a viewing he was very helpful and knowledgeable on the property with any questions we had. A great agent top man
5/5
GoogleBecky was extremely helpful and made our move stress free, replied to emails fast and handled everything for us. If you're thinking of renting, buying or selling she is your go to girl
5/5
GoogleWe were struggling for a house to rent, i would strongly recommend crook ans blight to anyone. All the process was good, transparent and very friendly staff especially Anthony who attended whilst viewing.
5/5
GoogleToday we had a second viewing of a property with Anthony and his knowledge and experience was second to none! He was incredibly informative and helpful with not just the potential purchase of this property but offered advice regarding the sale of our own house, how best to move forwards and the next steps. Thank you Anthony for being hugely supportive and offering a really knowledgeable meeting!
5/5
GoogleI had a fantastic experience with Crook and Blight, and I especially want to highlight Adam’s exceptional service. From start to finish, he was professional, knowledgeable, and always willing to go the extra mile to ensure a smooth process. His communication was clear and prompt, making everything stress-free. Adam’s expertise and friendly approach truly set him apart. I highly recommend Crook and Blight to anyone looking for a reliable and efficient estate agency. Thanks again, Adam, for your outstanding support!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Crook and Blight's Newport office has 513 reviews across two platforms: 504 on Google, 9 on Facebook.
Crook and Blight Newport is rated 4.4 out of 5 across all 513 reviews, and 4.5 out of 5 on Google from 504 reviews.
Crook and Blight Newport, 67 Bridge Street, Newport, Wales, NP20 4AQ.
