William H Brown Newmarket reviews

★★★★★ 1/5

Google

I have booked time off work to view a property. I met with a an inexperienced young man. He wasn't even aware how to turn on the water in the bathroom and demonstrate shower pressure. Didn't follow through and contact me to advise my offer was rejected. (Had not opportunity to go up if I wanted) The broker was supposed to call me to discuss mortgage options that never happened...so can't really say anything good about my experience apart from wasted holiday and 5hr in total in commute on the train going to Newmarket from London and back. To add to this amazing experience I am emailed properties outside of my price range... Also there was zero denying to the point that I wasn't contacted for 48hr since I made offer until I chased!! Has my foreign sounding email address had anything to do with this, very likely as other couple was given preference and extra time to run through their finances while I wasn't worth a text or a call to say offer too low/rejected! Branch manager did apologize unfortunately that won't help me purchase a property within my budget. Notes made for the new joiner that I had viewing with.. splendid! I wouldn't advice on letting new joiner do viewings alone!!! Do not recommend... hopefully this will be posted!

Silvia · 22 June 2023

★★★★★ 5/5

Google

I had Sue as our agent I must say she is the best agent I have ever worked with.Very knowledgable,timely very clear information.Made the process from viewing to move in very swift and seamless.Highly recommend!

Caroline · 16 December 2025

★★★★★ 5/5

Google

Susan is so awesome. Thanks for everything 👌 …

Ayodeji · 16 April 2025

★★★★★ 5/5

Google

Sue and Charlie were both really helpful throughout the process of us renting our first property together. We experienced some delays that could not have been avoided but both Sue and Charlie kept in constant communication with us to keep us in the loop and ensured everything ran smoothly. Both very friendly and helpful, great customer service. Thank you Sue and Charlie.

Becky · 22 June 2021

★★★★★ 5/5

Google

We recently sold our flat from the Newmarket branch with Ruby. Throughout the process she was very supportive and kept us up to date with any news and updates. When we needed something chasing, she was straight on the case and let us know the outcome. Would highly recommend to anyone.

Nick · 16 April 2025

★★★★★ 5/5

Google

Patrician Littlechild is the kind of Estate Agent you dream about. Knowledgeable about the property we looked at, enthusiastic, mannerly and has an actual understanding and compassion of how the purchasers/viewers feel. We moved to a new village and she appraised us on all sorts of facts about the local area. If I were an owner of WH Brown I would rest easy knowing Patricia is working in sales. WH Brown have been great to deal with. Fast acting on queries, very flexible on viewings and attentive to needs and wants. In summary, Patricia is a consummate professional.PositiveResponsiveness, Quality, Professionalism, Value

Colesmi5 · 22 June 2022

★★★★★ 5/5

Google

We're currently in the process of selling our home and cannot be happier with the experience provided by Rachel and the team at William H Brown in Newmarket. We've found them to be friendly, knowledgable, and proactive. Their communication has been excellent and we feel like we're in great hands. We love the texting reminder for viewings; it saves you searching for a pen - and it can also be added to your phone calendar straight away which is so useful when you've got lots going on. Would definitely recommend to those looking for an estate agent!

Jasmine · 22 June 2022

★★★★★ 5/5

Google

Today I've finally got the keys to my new flat, and it's all thanks to Patricia! Without this fierce lady by my side none of this would be possible. She's always given me the best advice and her honest opinion, and stood up to solicitors when they were dragging their toes! So if you want somebody that can get the job done, there is no better person around! Thank you Tricia and your team for all that you have done for me!

Rebecca · 22 June 2022

★★★★★ 5/5

Google

We purchased our new property through William H Brown of Newmarket, we haven’t moved for about 26years so was a-bit nervous in making an offer on a property, we were so pleased with the way they have handled our purchase. We can’t thank Shaunie enough for her help keeping us informed all the way. We would also like to thank Rachel the branch manager and Patricia for their help and advice Great team and would recommend them if you are thinking of moving Paul And Wendy

Wendy · 22 June 2022

★★★★★ 5/5

Google

Sue has really been very helpful from the first tine I spoke to her about the property I am in. She was emphatic and professional, did all her best to make sure the property was in good order before I moved in. She made the whole process …

Bashir · 16 April 2025

★★★★★ 5/5

Google

Susan was quick, efficient and very helpful. She answered all my questions. The whole process was smooth and everything I needed was done properly. Much appreciated and would highly recommend.

Deblina · 24 November 2023

★★★★★ 5/5

Google

I had such a great experience with William H Brown because of Sue’s professional and help. I originally met Sue who showed me around a flat. Unfortunately I took a little too long to get my app in and didn’t get it. Luckily Sue saved the day! I had told her what I was looking for and my price range etc and she contacted me a week later with the perfect flat AND happened to be the same building. Sue is the kind of person every one of us expects to get when it comes to customer service- professional, caring, understanding, massively taking initiative and she knows her market and local area properties extremely well. Not only that, but Sue checked in on me through the process which was way over and a above her call of duty. Moving is never fun but Sue made it the best experience it could have been. Very much appreciated!PositiveResponsiveness, Quality, Professionalism, Value

Brianna · 22 June 2021

★★★★★ 5/5

Google

Just rented a property here from Sue, Sue is absolutely brilliant! From start to finish she was so helpful and no question or query was too much trouble. Sue was both professional and cordial and made us feel very much at ease during this process! Thanks so much Sue!

N · 22 April 2024

★★★★★ 5/5

Google

Sue Crawford, and the rest of the team at Willian H Brown, made the process of renting my first solo property a breeze! Excellent communication and explaining of the processes involved. Will very happily recommend: thanks Sue!PositiveResponsiveness, Professionalism

Scott · 27 August 2022

★★★★★ 5/5

Google

If Carlsberg did Lettings agents they would be called Susan from William H Brown in Newmarket. Twice she has found tenants for me and she is brilliant. Friendly , professional and quick. If I could give her 6 stars I would

Barry · 5 April 2025

★★★★★ 5/5

Google

What can we say - Sue has been so helpful right from the viewing through to the moving in. She is always ready to give useful and helpful advice and always has a smile in her voice. We have never rented a property before but Sue has made the whole process quite painless. Thank you Sue and we would definitely recommend you to anyone who is looking for a property.

Valerie · 22 June 2022

★★★★★ 5/5

Google

Patricia was a pleasure to work with. Extremely knowledgeable and incredibly supportive. Our Sale became very difficult, as our original purchase pulled out two days prior to exchange. Patricia worked extensively to ensure we retained our buyer very sucessfully Patricia was very pro active, in regular contact with us, Calling all parties and after two unsuccessful attempts to Exchange, with her help we managed on the third attempt. We could not have managed or achieved what we did without her. A pleasure to deal with. Always happy and nothing was an issue. For Seven months she kept us sane and delivered the end result. Would not hesitate to recommend Patricia or William H Brown Newmarket. Both absolute professionals Thanks Patricia

David · 22 June 2020

★★★★★ 5/5

Google

I did my work experience for school here and it was amazing! They made me feel so welcome there and they taught me so much, I learnt a range of different skills and how that job works, they were all so kind and helpful to me. Would definitely recommend them for work experience! 😊 …

Robin · 19 August 2024

★★★★★ 5/5

Google

I must say what a pleasure the whole process has been and that was down to the personal touch of Patricia Littlechild. Patricia bent over backwards to help us, there was always a kind, helpful, professional voice at the end of the phone. I have to say Patricia is a credit to William H Brown and couldn't have made our experience more pleasurable or easy. A great BIG THANK YOU Patricia.PositiveResponsiveness, Quality, Professionalism, Value

Angela · 22 June 2021

★★★★★ 5/5

Google

Amazing We went first with a local estate agent from Burwell as we could see their orange signs everywhere in the village. We had barely a handful of visits in 9 weeks despite cut price and being below market price. It was nearly impossible to contact them, the local office is almost never manpowered. We had no offer with them. A colleague who was in the business before advise me to go with a national and proactive estate agent. I went with William H Brown in Newmarket and their premium service as they contacted me when cut the price with the previous estate agent. William H Brown photos were so much better quality than my previous estate agent and the description a lot better. William H Brown sold my house at the asking price on the second day of being live. Chris and Patricia were always there and great. A big thank you to them. Shame i didn't start from the beginning with William H Brown!!!

Olivier · 23 June 2019

★★★★★ 5/5

Google

I was really pleased with my recent rental experience with William H Brown Estate Agents. Charlie was fantastic. He was very responsive and patient with us. He provided clear information when needed and made the rental process very easy.PositiveResponsiveness, Professionalism

Ginny · 22 June 2021

★★★★★ 5/5

Google

Myself and my partner recently moved into a new flat. From the first time I spoke Sue to arrange a viewing, and straight through to now, Sue has been fantastic and really helpful. She has been able to answer any questions that we have had, and the process has been really smooth. From that basis I would definitely recommend! 😊 …

Siân · 22 June 2022

★★★★★ 4/5

Google

Our main contact has been Sue. She has been very helpful throughout the process, providing sound advice at our first meeting and some tradesmen contacts. She has been professional and efficient, keeping us up to date with the letting process in a clear and friendly way, and was successful in finding a tenant for our property quickly. Based on her knowledge and service to date we would recommend her to other property landlords.PositiveResponsiveness, Quality, Professionalism

Mark · 27 August 2022

★★★★★ 2/5

Google

Initially ok, can't say I was blown away. Still, I signed in for 6 months and let's just say they didn't raise my expectations. I left to another agent.

M · 16 April 2025