Trusted Agent profile · Newmarket
★★★★★
599 reviews across 2 platforms
168 High Street, Newmarket, CB8 9AJ
Jackson Stops's office in Newmarket, at 168 High Street, is rated 4.7 out of 5 across 599 reviews on two platforms, including 111 Google reviews rated 4.8.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
TrustpilotFreddie exudes exactly what you want…
Freddie exudes exactly what you want from an estate agent. He’s polite, responsive, and effective, and he managed the entire process of buying the house from start to finish without any issue.
Dear Patrick, we're delighted that you had a responsive and effective service from Freddie at Jackson-Stops Chester. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotHome letting
We've been very happy with the Newmarket team at Jackson-Stops.They rented the home extremely quickly, having initially suggested a rent we thought might be hard to achieve. The fact they achieved their target rent and so quickly was very pleasing. Professional, knowledgeable and happy to recommend.
Dear Alistair, thank you for reviewing our Newmarket branch from the point of view of a landlord. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotGreat communication and honest…
Great communication and honest efficient staff . Very accommodating when we wanted to visit the property at odd times. Would thoroughly recommend
Dear Barbara, thank you for leaving a review and we are delighted that you would throughly recommend Jackson-Stops. Best wishes from everyone at Jackson-Stops.
5/5
TrustpilotProblem with Bolier sorted
Loren Pogue sorted out problem with boiler on our rental flat. The work was done speedily and we were very grateful.
Dear Robert, we are pleased to hear that the issue you had with your rental property was resolved speedily, and thank you for leaving a review. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotIs this agent underhand????
Second occasion contacting these agents ref a building plot that had fell through before in Wyverstone Suffolk. First time round I was told a certain chap/agent I needed to speak to was not available and he would call back. No call back I then phoned again to be told plot was under offer. Plot came back on the market last week end of June 2020, so my wife called as we were in the car driving past the plot. No call back again a couple of days later my wife contacts them online got live reply saying they would get back to her with info. Guess what no call back. So I phoned up on the 3/7/20 a couple of days later to be told plot under offer. Told we have your number if it falls through. Something not right with this agent be aware!!!!
5/5
GoogleSuper effort by Samantha and Emma to get our property sale across the line after five difficult months. We faced several, really problematic issues along the way, which the team at Newmarket took in their stride. Would have no hesitation in recommending.
5/5
TrustpilotQuick progression under market pressure
Jackson-Stops Woburn helped us the purchasers, the vendors, and both our and their solicitors, to progress this purchase to exchange of contracts very quickly indeed. Always available, they were good to deal with, proactive and got information requested by us back as soon as possible.
Dear Nick, thank you for your review. We're proud to hear our team made your purchase as smooth as possible. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotExcellent service from Jackson-Stops in…
Excellent service from Jackson-Stops in Teddington. Strong support from Tom and Anne in changing tenants and from Natalie in finding and installing new tenants.
Dear Mr Little, we're pleased to hear you received an excellent service from Tom and Anne in Teddington, and thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotEmily Wilson
Emily Once again I would like to thank you for the sterling effort you put into securing exchange of contracts in our sale and purchase. Your help and assistance has and continues to be first class. We also enjoyed your glass of champagne 😊.
Dear Susan, thank you for your 'first class' review of Emily at our Truro branch. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotA Breath of Fresh Air
Jackson-Stops went above and beyond my expectations and were a breath of fresh air in this highly competitive business. Mandy in the Cranbrook office was an absolute joy to deal with extremely professional, honest and the most helpful agent I have dealt with over a long period of searching for a new home. Sadly the house we are now trying to purchase is on with another agent who are far below par! I would not hesitate in selling a property through Jackson-Stops in the future. Just wish all estate agents were as pleasurable to deal with!!
1/5
TrustpilotWould have been nice to actually view the property!
We sat outside the property for 40 minutes waiting for the agent to show up, which she never did. When we finally got through to the office on the phone the agent who was meant to be showing us the property simply told us she had forgotten about us, with no apology offered - just a 'Can we do it another time, I can't leave the office now anyway.' A complete disregard for our time! Wholly unprofessional, and we aren't surprised that the landlords have been struggling to rent the property if the agent can't actually be bothered to turn up to viewings! We will be avoiding Jackson-Stops like the plague - and would advise any landlords to think twice before using their services!
5/5
TrustpilotHighly recommended
Jackson-Stops have been fabulous from start to finish, communicative & helpful at every juncture. I wouldn’t hesitate to use their services again in the future.
Dear Matt, it's lovely to know that the service you received was fabulous from start to finish, and thank you for taking the time to leave a review. With best wishes from us all at Jackson-Stops.
1/5
TrustpilotWhat a bunch of unprofessional…
What a bunch of unprofessional individuals.......cheated out of a purchase by being bamboozled with a £10 thousand pound non refundable fee to open an " offer".....which according to one director was "normal" and Richard Addington as "never had any before....."....AVOID THIS FRANCHISE AT ALL COSTS....
Dear David, we’re sorry to see your review. Your feedback is important, please email further details to social.media@jackson-stops.co.uk so that we can investigate this. Thank you, Jo from Jackson-Stops
5/5
TrustpilotJackson-Stops - Period Property Specialists
Jackson-Stops have been instrumental in the sale of our period Grade II listed property - their knowledge and experience of specialist properties was key. Supportive, excellent communication and always there at every stage of the sale process, i cannot recommend them enough.
Jackson-Stops acts on behalf of the owners of houses of all shapes and sizes, but we are particularly proud of our heritage selling period buildings of architectural or historic interest.Thank you for sharing your experience of Jackson-Stops. Best wishes from us all.
5/5
TrustpilotLoren Pogue has recently taken over…
Loren Pogue has recently taken over managing our property. Her communications have been timely and taken care of our concerns immediately.
Dear Susanna, thank you for your review and we're pleased to know that communication was timely. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotPoor Leadership = Poor results
Philip Ribon in the Bridport office is extremely difficult and unpleasant to deal with and we reccomend you use any other estate agency than this one. He writes rude emails when he hasn't followed things up, blames the client and is ineffective in selling houses.
Dear Alison, we're sorry to see your review. We value your feedback, please feel welcome to send further details to social.media@jackson-stops.co.uk and we will look into this for you. Kind regards, Jo from the marketing team
1/5
TrustpilotReally disorganised at every level
Really disorganised at every level. Repeatedly contacted with the same queries from different colleagues, they didn't log information, we weren't kept in the loop at all. On top of that very unapologetic about their lack of coordination. Will never use again.
We're really sorry to see your review and would like to get to the bottom of this. Please could you share branch details to social.media@jackson-stops.co.uk so that we can look into this for you? Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotExceptional highly recommended estate agents
James and Ria gave me an exceptional service with selling successfully. Huge experience and knowledge, friendly and ultra helpful. Totally trustworthy and I can highly recommend them! Thank you so much, Ali
Dear Ali, thank you for taking the time to leave a review for Ria and James at Jackson-Stops North Devon, and we are delighted to hear your positive views. With best wishes from all of us at Jackson-Stops.
3/5
GoogleA bit mixed feelings in this review--although very helpful in getting the move in paperwork done and in the end I got my deposit back and things were fair, it was a nightmare living in one of their properties. Boiler out constantly, leaks, electrical issues, and they generally tried to blame me despite photo evidence and me trying to help out the home owner by bringing these things to their attention early so their home wouldn't fall apart. Maybe it was the owner unwilling to do anything and Jackson Stops couldn't do anything in that case, but only one agent was kind and understanding while the other was terse. I am now using another letting agency for my current rental.
5/5
GoogleAmong many unresponsive and incompetent solicitors, Lottie at Jackson Stops was the only one who answered the phone, the only one who seemed competent, and the one who carried everybody else’s dead weight. 11/10 recommend.
Dear Christian, Thank you for taking the time to write a review and we are pleased you were happy with the service provided. With best wishes from all the team at Jackson-Stops.
5/5
GoogleIncredible service. Managed to sort a viewing of my desired property on the same day I called. Credit checks completed 2 days later and I moved in 2 days after that. All done by very helpful and professional staff. Brilliant service.
Dear Paul, thank you for highlighting our professionalism. Best wishes from all the team at Jackson-Stops Newmarket.
5/5
TrustpilotJackson-Stops (Bridport and Dorchester)
Jackson-Stops (Bridport and Dorchester) were supportive, professional, and responsive. This was consistent throughout initial discussions, brochure production, prospective buyer viewings, purchase negotiations, and monitoring the chain leading to a successful conclusion. We can recommend them whole heartedly.
Dear Alan, thank you for your lovely feedback, we know that selling a property can be stressful at times, we're glad our Bridport & Dorchester team guided you safely through the experience. Kind regards from us all at Jackson-Stops.
5/5
TrustpilotRichard Jones, Northampton
A somewhat belated review - Richard sold our Northampton house in 2016. I felt the team at Jackson-Stops & Staff did a really excellent job in selling our house. The brochure was well put together and had really superb photographs - it made our Victorian townhouse look so good that I had serious second thoughts about selling it. However, and more significantly, the price they suggested marketing our house at was quite a lot higher than rival agents had suggested. Jackson-Stops only seem to market good quality properties, and ultimately Richard's judgement of the market and his perception of the qualities of our house proved accurate. We achieved a sale at a price that was very acceptable to us. Far and away the best agents to use in Northampton, and if their other offices elsewhere are as well run, a firm I can wholeheartedly recommend, both for buyers and sellers.
5/5
TrustpilotA pleasurable experience.
We were fortunate enough to have the expertise of Philip, Kate and Virginia when buying our house, they are friendly, efficient and knowledgeable making the whole experience a pleasure from start to finish.
Hi Henry, we are pleased that you experienced a friendly, efficient and knowledgeable service from Jackson-Stops, and thank you for taking the time to leave a review. Best wishes from us all at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Newmarket office has 599 reviews across two platforms: 111 on Google, 488 on Trustpilot (across the whole business).
Jackson Stops Newmarket is rated 4.7 out of 5 across all 599 reviews, and 4.8 out of 5 on Google from 111 reviews.
Jackson Stops Newmarket, 168 High Street, Newmarket, CB8 9AJ.
