Trusted Agent profile
★★★★★
599 reviews across 2 platforms
168 High Street, Newmarket CB8 9AJ
Jackson Stops's Newmarket office at 168 High Street is rated 4.7 out of 5 across 599 reviews on two platforms, including 111 Google reviews rated 4.8. The 488 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
4/5
TrustpilotReview Fenn House
Jackson-Stops were efficient and effective in positioning our property appropriately in the market, accurate in identifying the provisional sale price, coping with the unusual aspects of our sale and remained very professional throughout. All queries were answered promptly and support was gratefully received
5/5
GoogleVery professional service from the whole team at Jackson-Stops in Newmarket Paula and Lottie looked after our property interests extremely well with regards to rental of a property and our recent purchase Would highly recommend the Newmarket office
5/5
GoogleWe bought a house through Jackson-Stops. Communication was excellent throughout the process and the agent was able to ensure that the sale went through in a timely manner. Post sale snags were also sorted promptly. Highly recommended.
5/5
TrustpilotWimbledon branch
Great lettings experience.Unfortunately we ended up not renting through this agency but certainly hope to in future.Everyone here we came into contact with here was friendly, professional and always kept us updated on the latest developments.
1/5
TrustpilotWouldn’t recommend!
We are sorry to hear that you continue to be unhappy with the situation. However, we feel your concerns have not been ignored. We have taken appropriate action to the extent that these matters fall within our remit as managing agents for a neighbouring property. On a public forum, it would will not be appropriate to comment further on individual circumstances.
5/5
GoogleGreat experience with Jackson-Stops in Newmarket. Even with the UK shutdown they were working with me from their homes to help get me into a wonderful apartment. Very timely and professional.
5/5
TrustpilotHad a very positive experience getting …
Had a very positive experience getting a let agreed. Jon worked very efficiently and we were able to agree a price in a matter of half an hour and move in a few days later.
5/5
GoogleLottie provided a fantastic service in both selling and purchasing a property. Very helpful and I could not recommend more highly.
5/5
GoogleExcellent experience purchasing our first home through Jackson-Stops. Good communication and very pleasant to deal with. Would recommend and use again in the future.
5/5
TrustpilotGood morning
Dear Mary, we are happy to hear that things are back on track and thank you for your five star review of Jackson-Stops.
1/5
TrustpilotGood for buyers terrible for sellers
Good for buyers terrible for sellers, high valuations then lead to losing money when they can't sell it! Poor advice too.
3/5
GoogleStill haven't received my deposit and still awaiting an answer back from my email. Other than that not bad.
5/5
TrustpilotFriendly
Friendly, quick at responding to any questions and requests. Great service... Jackson never Stops 😂
4/5
GoogleOne needed to be 10 feet tall to see all the window displays
5/5
TrustpilotFeedback:
Dear Chantel, a wonderful five star review of Jackson-Stops, and in particular your experience with Rob - thank you. With best wishes from everyone at Jackson-Stops.
2/5
TrustpilotAt best mediocre
At best mediocre. 3 days to return calls, a different person to speak to every time.
5/5
GoogleLove it
3/5
GoogleRating only, no written review.
5/5
TrustpilotLovely supportive team!
Rating only, no written review.
Thanks Judit, we appreciate your review. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotSuperb service and very friendly team!
Rating only, no written review.
Dear Susanna, we really appreciate your feedback, thank you.
2/5
GoogleRating only, no written review.
5/5
GoogleProfessional
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Newmarket office has 599 reviews across two platforms: 111 on Google, 488 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jackson Stops is rated 4.7 out of 5 across all 599 reviews, and 4.8 out of 5 on Google from 111 reviews, checked 9 October 2026.
Jackson Stops, 168 High Street, Newmarket CB8 9AJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.