Trusted Agent profile · Newmarket
★★★★★
1,850 reviews across 2 platforms
July Court, Newmarket, CB8 7RL
Part of Cinch Self Storage, see every office.
Cinch Self Storage's office in Newmarket, at July Court, is rated 4.9 out of 5 across 1,850 reviews on two platforms, including 216 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newmarket.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
TrustpilotStaff very helpful and explained everything well.
Matthew was very helpful and explained everything very well. Unit is a good size, clean, tidy and there's a lift. Good value. Made the experience straightforward and was patient with my questions.
Wow, thank you for the fantastic 5-star rating! We're overjoyed to have played a part in making your storage process seamless and hassle-free.
5/5
TrustpilotExcellent facilities and exceptional customer service
Cinch made the whole process of moving house so much easier - the facilities are fantastic in Newmarket and the customer service from Nijole was exceptional, so friendly and informative. Would highly recommend and have been to everyone I know!
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotI would Cinch again
I would Cinch again! I used Cinch for last-minute storage due to sudden renovation work. They were friendly and knowledgeable about the space required. Booking was swift and kept me posted on each step. They communicated with local removals to sort out the timing. Everything worked really smoothly.
Hi Elaine, Thank you so much for your amazing feedback regarding your experience. We hope to see you again soon!Sincerely, - The Cinch Self Storage Team
5/5
TrustpilotVery well run storage at Gillingham
Very well run storage at Gillingham. Everything is clean and works well. I would recommend to anyone I even got a refund on my last week which was a shock. Well done cinch.
Thank you for sharing your wonderful experience with us on Trustpilot. We're grateful for your support and for taking the time to leave such a fantastic review.
5/5
TrustpilotExcellent storage facility
Excellent storage facility, clean, secure, easy to access, the staff are always friendly and helpful.
Thank you for the amazing 5-star review! We're delighted to hear you had such a positive experience and appreciate you taking the time to share your feedback.
5/5
TrustpilotGreat overall experience!
I was shopping around and exploring options around my town and visited here, and I can’t fault it, the service was great, facilities and area was immaculate and 100% worth every penny, by far the best storage solution in my area, and best value for money! 10/10 recommend! Shoutout to Leanne as well for being professional and attentive during my visit!
5/5
TrustpilotCinch made moving house less stressful
Moving house was far less stressful with the option to gradually move stuff into storage before the move, and then move stuff out when we were ready, into the new house.Cinch Leighton Buzzard made this easy, with access whenever it suited us, plenty of parking close to the units, and helpful staff on hand when needed. Jason was particularly helpful.
Thank you for an excellent 5* review Mark. I really do enjoy helping and being on hand for everyone storing with Cinch.
5/5
TrustpilotBoth Chris and Ed at Cinch storage…
Both Chris and Ed at Cinch storage Seaford were efficient, most helpful explaining the system in detail. It was a pleasure organising a self storage unit with their guidance and recommendations!Their customer service was first class!
Hi Mary,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotWent to the Letchworth facility to complete the annual Fire Risk Assessment
Went to the Letchworth facility to complete a fire risk assessment. Lauren Galton was on duty and guided me through their building and provide me with documentation I required. Very helpful and informative, Thank you Lauren
Hi John,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotExcellent service at Letchworth storage
Excellent service at the Letchworth Cinch - very straightforward, which is rarity these days! Needed space at bit longer than intended but easily sorted without fuss. Convenient and clean. Thanks to the team, especially Lauren.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotAaron
Aaron, Abas and Mitesh were extremely knowledgeable and I felt confident I had made the right decision in getting storage with cinch. They were truly helpful and I feel comfortable in asking help whenever I have any questions.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleCharly and Nijoli were really helpful in arranging the adequate storage we needed for our temporary storage requirements, fully explained all details for me, lovely coffee too… really good work
5/5
TrustpilotRequired storage again
Required storage again at Chippenham and the service really is 5 star with Andrew and Paul. I got there early today before opening time but Andrew saw me and got the gate open for me to drive in. He made sure that access to my unit was all sorted and I was finished in under 15 mins. I can’t stress enough how good the customer service is at this place and you are always welcomed with a smile and any issues are dealt with immediately. Life would be so much easier if the utility and media companies were as good as Andrew and Paul. Many thanks for your help today Andrew
Thank you for sharing your experience and giving us a 5-star review! We're glad to have provided you with reliable storage solutions that met your needs. Your feedback is truly appreciated
5/5
TrustpilotGreat service
Great service, really lovely polite ladies helped me get the right size unit and then helpful on the day getting me set up! Would highly recommend. Site is clean and tidy and storage unit seems perfect for me!
Hi Liv,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotBrilliant experience
We had a great experience with Cinch Self Storage. Customer service was great - we needed a storage space on the same day and Fatima was brilliant at helping us find a speedy space at a very good price too. Very smooth process and experience.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotRecently used the Southend facility…
Recently used the Southend facility which was very clean and modern.Mark and Jake were both really helpful and knowledgeable. The process was very straight forward, no stress, prices very reasonable.Nothing bad to say!
Hi Amy,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotSo helpful…
I'm 38 weeks pregnant and needed help to access my units. Fatima and Jamie could not have been more helpful or more understanding. Both were so very thoughtful, helpful and kind. Also offering me refreshments.Wonderful team at Cinch Enfield
Hi Nicola,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotAmazing company
Amazing company, great information and fab price to tide me over whilst selling.
Thanks for taking the time to leave us such a great review! We’re delighted you had a positive experience with Cinch.
5/5
TrustpilotNewmarket store
Nijole from store in Newmarket is the best person I could ever met. Very helpful and kind. Store has very well location and it's very clean. It's a pleasure to got a space over there.
Hi Ala,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotHighly recommend Cinch storage!
Have used Cinch Storage since the summer and Jason and the team couldnt be more helpful. Nothing is too much trouble for them and I will use them again in the future without hesitation. The units are extremely clean, dry and secure. Top marks for a top secure unit!
5/5
TrustpilotGosia and the team were extremely…
Gosia and the team were extremely helpful, showing us the unit and explaining payments etc. All queries were answered. The unit was spotless, access was easy and convenient. Would recommend to friends.
Hi Richard,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotAmazing welcome and clear contract via…
Amazing welcome and clear contract via the gent at seaford branch.
We're delighted to hear you had such a positive experience. Thank you for your kind comments and excellent rating. We appreciate your support and look forward to serving you again.
1/5
TrustpilotExperience at the beginning was…
Experience at the beginning was excellent as I had just come from a really bad one with another storage company, then out of the blue & with no warning I received a phone call from the store advising my contract had been terminated with immediate effect & that I had days to clear my unit, as a small business this obviously caused us alot of stress & unnecessary worry bur we cleared our unit as requested, for anyone wanting to store with these people just be warned to read the small print first & shop around ***update 9th March 2024***So you first of all are incorrect as the batteries that were being stored are not made from that material otherwise they would not have been able to be used in our equipment Secondly this means you would have gone into my unit without my authorisation so anyone reading this with a combination padlock I would be very very careful incase thry decide to enter your unit when you are not there to check on what your storing, something to think about
Hi there, Thank you for taking the time to provide us with feedback. I have tried to reach out to you by phone but was unsuccessful. When any of our customers sign-up for storage with us, they agree to the T&C's which includes, not storing dangerous, prohibited or illegal items. It was discovered that you were storing a quantity of lithium batteries in your unit, which is why we were forced to give you immediate notice on your unit. Storing such items, puts other customers, our team and our building at risk. Please feel free to contact us for further information. Thank you, - Cinch Self Storage
5/5
TrustpilotThis place is unreal. Totally recommend!
I've never reviewed anything in my life, but for Cinch Newmarket, I feel I must. Under very difficult personal circumstances, the team in Newmarket, brilliantly led by Gosia, made the whole experience seamless from beginning to end. Nothing was a problem, everything could be solved, and you never felt under any pressure. The facility is immaculate, clean and tidy, with some very helpful and reasonably priced products on offer. The fact that I was sad to leave says it all, and although I hope I never have to use a storage facility again, if you do, then you must use Cinch!
Hi Simon,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newmarket.
