Victor Michael Newham reviews

★★★★★ 5/5

Trustpilot

Troubled site sorted

We have a site in croydon with several commercial units. The team struggled to get it let to suitable tenants for years. Piyush and Vik came up with a great strategy and executed it perfectly.

Assetrock · 3 September 2026

★★★★★ 5/5

Trustpilot

The best agency in London is Victor Michael

The best agency in London. I have dealt with many agencies but Victor Michael really went above and beyond for me and my family. Thank you Alex, Abu and the whole team in Stratford office. You are all brilliant, thank you! Kindest Regards, Luba

Ljubov · 15 September 2023

★★★★★ 5/5

Google

My Name is Sampson and I recently rented a flat from Victor Michael, Canning Town. The team at canning town is awesome and they are down to earth and they do help customers with all their best and I can say you can always rely on the Canning town team for your renting home. I can give a 100 stars for their absolute customer Service, They really want to help people to find their place of Abode. Always count on the Canning Town team. Kelvin, Chriselda, and Abu, you guys are way cool and I thank you so much for all the help in letting me find my New home.

Let · 16 April 2023

★★★★★ 5/5

Trustpilot

I had a great experience with this real…

I had a great experience with this real estate agency. The whole team was helpful and easy to work with, making the process smooth from start to finish.

H · 3 February 2026

★★★★★ 5/5

Trustpilot

Thank you so much guys for you prompt…

Thank you so much guys for you prompt support it been amazing to have a business with you, dora was really helpful and very kind , she explained everything clearly and made a whole process very easy.

Daviti · 14 November 2025

★★★★★ 5/5

Trustpilot

Great throughout the process

Piyush was great throughout the process, keeping us informed and worked to get the process done as quickly as possible.

Gilmar · 11 October 2024

★★★★★ 1/5

Trustpilot

The worst agency in the all United…

The worst agency in the all United Kingdom. Staff just care about moneytogether with landlord.I was live 15 years in leytonstone- always rent was payd on time.But always when was reported problem - answer was not come....In one tragic day roof was damaged and collapse together with dirty water and all rubbish from top floor flat. ( Nearly injured my wife, thank good - kids was at school in that time.Reported to agency....no answerFire fighters come- switched off all supplies likecgas , water etc.We was homeless after that - Agency was not given any help......together with her landlord...( was on holiday in India )Not help with Landlord is well...Was reported everything to Council Waltham Forest.I have all pictures; video with damaged flat and Ours belonging.I was live there together with my wife and two kids .Help never comeJust was pressure to leave that agency and finally We was taken flats from different agency.The worst agency Victor MichaelMr Opal landlord as well.Never give helpJust care about them selfIf some one have similar situation please don't be scare - just tell to Every One- avoid that Agancy and that landlord.

Grzegorz · 8 December 2022

★★★★★ 5/5

Trustpilot

That was one of best estate agent I…

That was one of best estate agent I have ever did business with quick response and friendly customer service. Definitely recommended 5 ⭐️

Karthikeyan · 1 August 2024

★★★★★ 5/5

Trustpilot

Piyush - commercial letting services

We used Victor Michael for letting agency services on a non-standard commercial property, and were fortunate to work closely with Piyush throughout the process. His communication was consistently clear and timely, which helped us stay informed and confident every step of the way.

H · 29 July 2025

★★★★★ 5/5

Trustpilot

They all were nice to me and their…

They all were nice to me and their response was quick tho I used to ask them bare questions all answered me patiently. Special thanks go to Dora, for answering and helping me through this house.

Raidah · 3 October 2025

★★★★★ 5/5

Trustpilot

Great service!

Needed a flat very quickly, they were happy to accommodate to our needs. Very thorough documents. Alex was great :)

Kelly · 30 July 2024

★★★★★ 5/5

Trustpilot

Very helpful and happy with the…

Very helpful and happy with the services. . Highly recommended. 🤝

Lavdi · 24 April 2026

★★★★★ 5/5

Trustpilot

So helpful

Piyush was amazing to deal with on what was a tricky purchase. He was always available, responsive and really friendly. I would highly recommend using Victor Michael - ask for Piyush ;)

Jonah · 15 November 2023

★★★★★ 5/5

Trustpilot

A nice experience and very helpful Alex…

A nice experience and very helpful Alex and his team ,they are the right people to work with

Vasile · 15 August 2024

★★★★★ 5/5

Trustpilot

I had a great experience

I had a great experience with this real estate agency. The whole team was helpful and easy to work with, making the process smooth from start to finish.

Evita · 23 November 2025

★★★★★ 5/5

Trustpilot

Victor Michaels offered a friendly and…

Victor Michaels offered a friendly and professional service. Overall, it was fantastic doing business with them-the staff namely Piyush and Esta were very kinds and patient and kept me in the loop every step of the way. Keep up the fantastic work :-) x

Jags · 15 November 2022

★★★★★ 5/5

Trustpilot

Excellent support and well…

Excellent support and well understanding stuff.Specially I would like to say thanks to Suna and Piyush for their dedication and support towards to their profession and supporting to the customers with friendly and understandble manner🙏.Thanks you Suna Uyar , Piyush and Dedar for your help and support 🙏

Kishore · 24 January 2022

★★★★★ 5/5

Trustpilot

Very happy with the service

Very happy with the service. Got answers to all our question very delighted to have dealt with Alina. Highly recomended. Excellent communication. We didnt face any problems very smooth move in juat because of Alina

Katalin · 5 June 2023

★★★★★ 5/5

Trustpilot

Exceptional service

I had the pleasure of being a tenant with Victor Michael for the past 7 years, and I cannot express enough appreciation for the exceptional service I received, especially from Kelly Rowlatt.Kelly's assistance went above and beyond, consistently ensuring that any concerns or issues were promptly addressed and resolved. Her proactive approach and genuine care made the renting experience smooth and stress-free.I highly recommend Victor Michael to anyone seeking reliable and supportive property management services.

Munir · 5 December 2023

★★★★★ 4/5

Google

My property went up for sale in February 2020 when I found a new property I liked, however I lost my first buyer to COVID19 when it first struck in March 2020. Victor Michael came on the seen in June 2021 which is when I first met Jay. Jay secured a buyer within a couple of weeks, which was great and his communication between myself and the buyers and was very professional keeping me in the loop and abreast of the situation at all times, Jay has been very supportive throughout this very stressful time. Due to slow moving solicitors and finally time restrictions I was left no options but to pull out of the sale of my property and do a buy to let for a year, I almost lost the house that has taken me 13 months to get. I have rented my flat through Victor Michael and the sale will go ahead through Jay (Victor Michael) next year. I would absolutely recommend Victor Michael.PositiveResponsiveness, Professionalism

Robertino · 24 October 2021

★★★★★ 5/5

Google

I have been letting my property for many years, the time came to finally sell the property. As the service throughout had been so good I was more than happy to also arrange the sale through Victor Michael. Jay Jethwa handled the sale on behalf of the company. Jay was professional and friendly throughout, he was more than just responsive he was proactive on my behalf throughout the process, I couldn't recommend him highly enough! Selling and indeed buying a property can often be a very stressful experience, thanks to Jay that was not the case in this instance. Many thanks to everyone at Victor Michael.PositiveResponsiveness, Quality, Professionalism, Value

Lesley · 24 October 2021

★★★★★ 4/5

Trustpilot

Successful 12 year relationship

I have been a landlord with management by Victor Michael since 2009. They initially assisted with a major property renovation prior to putting the property on the rental market.Tenants were found quickly, and in fact the same tenancy has essentially run for 11 years until I decided to sell this year.Victor Michael managed the sale as well, with rapid viewings resulting in a sale straight away. As I work full time abroad, allOf the above was taken care of in my absence and rarely required direct intervention by me…All in all a very complete service. Thank you.

Stephen · 23 October 2021

★★★★★ 1/5

Trustpilot

An update on Victor Michael's continuing pattern of ignoring their own mistakes at cost to renter

As noted in the below response from Victor Michael, I filed a formal complaint about having been incorrectly informed about the details of our move-out, the result of which was delivered to me today. The complaint was handled in an organized and categorical fashion, and continued to contain flat-out incorrect information. Specifically, it states that Ben did not have information in the phone call where the misunderstanding happened.I have said multiple times that we discussed that exact information and this is not the case. There was literally no reason to call and speak with Ben without leading with that information.This has never been responded to, and I have no recording of that phone call.This incorrect information is something I have explicitly addressed to VM, and asked for an explicit response, but they have never provided one. They have specifically declined to provide a response when I say the circumstances they have outlined are simply a lie. It seems obvious they are avoiding any legal liability on paper whatsoever, even though it was their mistake that caused this situation. In response to VM's reply below, I will reply in the fashion that my complaint was handled:-at no point was the overall cowardly and greedy service ever mentioned or apologized for.-I'm glad you understand how frustrating the process is. It really is. It is absolute garbage. It's a garbage process. You invented it, it could be changed, but you've committed to garbage. Don't worry, at no point was I expecting anything but garbage anyway.-Have you spoken to Piyush in your office recently? Ask him if he's ever done a quick google search of "buy trustpilot reviews". They do wonders with details you can provide, but you do get stuff like "We found this experience good and help full and we are satisfied about what agency did for us," so tell him to maybe spend a bit more on a service with better grammar?The complaint states that they feel their summation of events is fair, despite the fact that it does not address what I have asked numerous times to be addressed. Next step is the ombudsman's appeal, it seems? Will be sure to post another update on the garbage service. Summary: If you're planning on doing business with Victor Michael, and they make a mistake, it will cost YOU 2 months of waiting, 2 months of rent for a time you didn't occupy the property, a highly unofficial and poorly-written response to a formal complaint, and, it turns out, an ombudsman's appeal process. Truly abysmal, even for London.

Eric · 17 September 2021

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service Especially Dora was my first point of contact very professional Thanks

Kazimierz · 3 August 2024