5/5
GoogleJohn&Co helped us with our house search right from viewing to move in and the whole process was very smooth and timely, special mention to Amy and Marwa for their help throughout the process.
Trusted Agent profile Β· Newham
JOHNS&CO Royal Wharf reviews in Newham
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1,766 reviews across 3 platforms
4 Halyard Place, London, E16 2TH, Newham, E16 2TH
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Newham, at 4 Halyard Place, is rated 4.7 out of 5 across 1,766 reviews on three platforms, including 290 Google reviews rated 4.3.
290
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
1,464
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Newham office, from every platform, shown as written. First names only.
Google5/5
TrustpilotNorman Butler was attentive and helpedβ¦
Norman Butler was attentive and helped me out with my queries very quickly!
5/5
TrustpilotGreat Experience with Johns&Co Royal Wharf
Recently, Johns and Co became my agent in renting an apartment in Royal Wharf. Amy Wood and Marwa Fakih were handling my tenancy agreement. Both are extremely helpful, transparent, and clear about the process/steps. Made the process very easy.
5/5
TrustpilotThe agency has been very helpful withβ¦
The agency has been very helpful with the tenancy process. Jackie Amponsah has made the process very smooth and helped me with the situation in my tenancy. I give her a 10/10.
Agent replied Β· 29 October 2024
Hi Kranthi,Thank you for your positive feedback! Weβre thrilled to hear that you had a smooth experience with us and that Jackie was able to assist you effectively throughout the tenancy process. We always aim to provide exceptional service, and your recommendation means a lot to us. If you need any further support, donβt hesitate to reach out.
5/5
TrustpilotHighly recommend
Silvia helped to look for the best accommodation for me to rent. She was able to locate the accommodation quite fast. She was friends friendly and knowledgeable.
5/5
TrustpilotRachael is an amazing property manager
I am positively impressed by effective and prompt responses and solutions with Rachael. She is really willing to help and support with all addressed concerns and kept me updated. My gratitude for making this experience very smooth!I hope our communication will stay the same!π
Agent replied Β· 29 October 2024
Hi Kamola,Thank you for your wonderful feedback! We're thrilled to hear that Rachael provided effective and prompt responses, addressing your concerns and keeping you updated throughout the process. If you ever need further assistance, don't hesitate to reach out. Your satisfaction is our priority!
1/5
TrustpilotMaterial Misrepresentation & No Regard
Extremely disappointing experience with Johns&Co at London City Island.
5/5
TrustpilotGreat smooth experience of finding myβ¦
Great smooth experience of finding my next home. Sam and Amy were a huge help in every step ππΌβοΈ
5/5
TrustpilotImpressive service by Johns & Co
John & Co has helped letting out and managed my apartment for more than 4 years and the service provided has been professional. Recently I had a fantastic experience with Lara Robson while resolving a council tax issue. She was incredibly responsive and helpful throughout the process. I truly appreciate her support and expertise in getting my issue resolved quickly.
5/5
TrustpilotReally helpful property managers for tenants
The most efficient, responsive and helpful property managers Iβve dealt with as a tenant - Olivia Wieteska got a recent request sorted very quickly and kept me updated throughout
Agent replied Β· 24 December 2024
Weβre delighted to hear that Olivia provided such responsive and helpful service, setting the standard for property management. Thank you for your kind words!
5/5
GoogleI would like to express my huge thanks to our property manager, Terry Burgess-Farrant. Since moving into our new apartment, he has been nothing but responsive, professional and helpful with any query or issue that we have had so far. I am very confident that our relationship for the duration of our tenancy will be transparent, positive and as efficient and effective as it has been thus far!PositiveResponsiveness, Professionalism
Agent replied Β· 8 November 2024
Hi Ella, Thank you for leaving a review! We're really glad you like your new apartment and found the entire process nice and easy. Have a nice day. All the best, JOHNS&CO.
5/5
GoogleI wanted to share this with you as I believe too many people are too quick to have a negative view on estate agents. It's easy to see why after some of the people I have dealt with from other agencies during my relatively short property search. I first made contact with Pablo a couple of weeks ago regarding renting a property in Royal Wharf, he explained the situation with the properties available, and kept me upto date with possible viewing dates. He didn't pester me, just a couple of phone calls or e-mails to set up a viewing. I was unable to make the viewings on Saturday, and when Pablo e-mailed me on Monday 6th March to see if I was still interested, I promptly got in touch to explain my situation, and that I needed something ASAP, and told him my budget and requirements. He worked extremely fast, and by 3pm today, 24 hours later, I have a flat sealed, ready to move into on Saturday 11th. He, and Daisy, have both answered e-mails and phone calls promptly, and answered any questions I have had. Daisy had all the documents prepared straight away, ready for me to sign. They are both an asset to your team, and it has been a pleasure to deal with them both.
Agent replied Β· 8 November 2024
Thank you very much for taking the time to write a review of JOHNS&CO. We're thrilled to read about your experience with Pablo and Daisy in our lettings team and will make sure they see this review too. We hope your move goes well this weekend and wish you all the best in your new home.
5/5
GoogleWe did experience a couple of small problems with Johns&Co in the viewing stage. They showed us different apartments to the ones we had enquired about and there was a mix up with apartments when we put our offer in but it is a new complex with lots of empty apartments so it wasnt a huge problem. Once we had settled on an apartment, Johns&Co were very professional and everything was done quickly and efficiently to secure our new home. Staff are helpful and approachable.
Agent replied Β· 8 November 2024
Hello Nickie, sorry you had a slightly shaky start but we are very glad it has a happy ending. Thank you for your review, we hope you are very happy in your new home.
5/5
GoogleThe home purchase process in the UK can be surprisingly long and painful but Johns& Co was very helpful in navigating the process. I talked with other agents but I didn't like their approach as they seemed to focus only on selling a property. Nichola listened and looked for what kind of property that suits me and she did not exaggerate and I liked her sincerity. Christina's weekly updates on the purchase process was a very good idea as well especially for inexperienced first buyers like me. Thanks for your help and I appreciate it.
Agent replied Β· 8 November 2024
We're really pleased that we are able to help you buy the perfect property. Thank you for the feedback - we'll make sure Nichola and Christina see your kind words too.
5/5
TrustpilotExcellent service
Johns&Co have been excellent in managing my properties. They pay attention to details, always very responsive and have very friendly staff. I have been very impressed with the support Iβve received from Marwa Fakih and Amy Wood. I should also mention Andrew Shek who has always been excellent.
Agent replied Β· 29 October 2024
Thank you for taking the time to leave us this review.We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto the team. Wishing you all the best for the rest of 2023!
5/5
TrustpilotRent and Legal Protection
Johns&Co provides full management service for my property in Royal Wharf. Wai Yauββββ is compliance administrator. With his prefessonal explanation and support, I get the rent and legal protection policy to protect my property. Really appreciate it!
Agent replied Β· 29 October 2024
Hi Lan,Thank you for leaving this feedback. We are pleased to hear Wai has been able to guide you with his key insight, and has effectively helped to protect your property. We will be sure to pass your appreciation along to him.
5/5
TrustpilotThank you Bryony Bowyerββββ
We recently run into a little problem in our flat in Bridgewater house and reported it. Bryony Bowyerββββ gave really quick response and fix the problem within 2 days. Thank you
Agent replied Β· 24 December 2024
Thank you for sharing your experience! Weβre happy Bryony was able to resolve the issue so promptly for you. If you need any further assistance, please do not hesitate to contact us.
5/5
TrustpilotA good experience
Th communication between me and Claudiu is very good. A very high efficiency of answering questions and making decision.
5/5
TrustpilotI have an Awesome experience of rentingβ¦
I have an Awesome experience of renting a room. Priscilla Ogefere showed a very effective way of her professional skills to help me contact relative stuffs once there was a water problem.
Agent replied Β· 29 October 2024
Hi Jerry,Thank you for your kind review! We're thrilled to hear that you had a fantastic tenancy experience and that Priscilla was able to assist you. Weβre proud to have her on the team and appreciate your feedback. If you need any further assistance, donβt hesitate to reach out!
2/5
Trustpilotdodgy estate agent
dodgy estate agent, very unprofessional they asked me to come to property viewing even the flat is not available to view they asked me to pay 2000 GBP as a reservation fee when I want to make an offer.
Agent replied Β· 29 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotProperty manager Bryony
Bryony and John's and Co, was extremely efficient and helpful with regards to a few hot water issues I had, as soon as I raised the issue, she got back to me immediately and had it resolved.
Agent replied Β· 29 October 2024
Hi Sonny,We're pleased to hear Bryony was responsive and that she treated your needs with care and professionalism. We will be sure to pass your appreciation along to her. If you need any further assistance please don't hesitate to reach out.
5/5
TrustpilotMr Michael Fadiora helps me to selectβ¦
Mr Michael Fadiora helps me to select suitable apartments according to my requirements and books view for me with detailed information provided. He is so nice and patient, thanks a lot for helping me apply for my dream rental.
Agent replied Β· 29 October 2024
Thank you for feedback. We're thrilled to hear Michael's positive service enhanced your property search experience. We wish you all the best in your new home!
5/5
TrustpilotAlexandra is a professional agent
I recently had the pleasure of working with Alexandra and the experience was fantastic from start to finish. She made the entire process incredibly smooth and stress-free. Her professionalism, attention to details and friendly demeanor made a usually complicated process easy to navigate. She was prompt and clear in her communication, always available to answer any questions I had and provided valuable insights that helped me make informed decisions.
5/5
TrustpilotThank you to Aneeka!
Aneeka is always very helpful and ensures that any maintenance issues are resolved and timeframes followed up with. My experience with Johns & Co has been worlds better than other mgmt companies in the past! Thank you
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