Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWell done and great job !
Well done and great job !Our sincere thanks to the Johns&Co team(Edith in Hong Kong , Victoria and James also Bradley from London offices) for the great advice and services in the letting of Aspen. Ambrose & Pansy
Ambrose · 16 October 2024
Agent replied · 24 December 2024
Hi Ambrose,Thank you, Ambrose & Pansy! We’re thrilled to hear that Edith, Victoria, James, and Bradley were able to assist with your rental journey. Providing tailored advice and exceptional service is what we strive for. Thank you for entrusting us with your let! Please let us know if we can assist you any further.
★★★★★ 5/5
TrustpilotKate handling
Kate handled the all rent review elegantly, expressing herself very nicely and most of all did not made if as if she was pushing and dictating as a lot of others did in the past.As a Landlord, for many years , I am myself I can confirm that I liked it very much!!
Mr · 11 January 2024
Agent replied · 29 October 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Kate .
★★★★★ 5/5
TrustpilotEbru
Ebru’s commitment to exceeding expectations has genuinely made a difference, her attention to detail and handling every situation professionally has led to a positive process . We are so grateful to have her as our property manager.
Mike · 12 November 2024
Agent replied · 29 October 2024
Hi Mike,Vanessa is grateful for your kind words! We’re happy to have been accessible and able to address all your queries. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotElliott of John & Co has done a fantastic job!
My agent Elliott of John & Co has done a fantastic job in helping me to follow-through the whole sales process till completion. He has gone above and beyond to ensure all the steps are on track and keeping me, an overseas seller, well informed. Many many thanks!
Bruno · 17 April 2024
Agent replied · 29 October 2024
Hi Bruno,Fantastic to hear Elliott has kept you informed at all points of your property journey, making it a positive and smooth experience for you. We'll be sure to pass your kind words along to him, it will make his day!
★★★★★ 5/5
TrustpilotJohns&Co very responsive
Johns&Co have been amazing with our recent move to Royal Wharf. Jackie Amponsah in particular has been very helpful. We had a slight cosmetic issue with our flat which Jackie efficiently sought a resolution for. She kept us updated and was friendly and attentive throughout!
Sarah · 12 June 2024
Agent replied · 29 October 2024
Hi Sarah,Thank you for your wonderful feedback! We're thrilled to hear that your move to Royal Wharf went smoothly and that Jackie provided such helpful and attentive service. We're glad she was able to resolve the issue quickly. Enjoy your new home!
★★★★★ 5/5
TrustpilotYour staff Ellie Mai Hannah is very professional
Your staff Ellie Mai Hannah is very helpful for me to Manager my buy to let property in London (Silk District) Her response is very fast and professional.
Kelvin · 28 June 2024
★★★★★ 5/5
TrustpilotLara Robson was very helpful with the…
Lara Robson was very helpful with the property management. She was very communicative and was readily available whenever I had questions or needed support. She made my experience with Johns&Co exceptional!!
Ema · 3 May 2024
★★★★★ 5/5
GoogleNancy Rush was very helpful in getting our issue resolved. They were professional and swift in sending out a contractor. I had a pleasant experience contacting them.
Rihanna · 9 November 2021
Agent replied · 8 November 2024
Hi Rihanna,
Thank you for the positive review, we're glad your experience was a positive one. We will pass your feedback on to Nancy and the rest of the team.
All the best,
JOHNS&CO Team.
★★★★★ 5/5
TrustpilotLara Robson did a great job liaising…
Lara Robson did a great job liaising with our tenant with regards to a sink issue. She managed to resolve the matter in satisfaction of both parties very quickly, liaising with contractors and the management company.
Javier · 2 November 2024
Agent replied · 24 December 2024
Hi Javier,Thank you for recognising Lara’s dedication and effective handling of maintenance issues! Her ability to communicate smoothly with tenants and contractors alike is a key part of our service, and we’re so glad it contributed to a swift, satisfactory resolution. Thank you again for your feedback!
★★★★★ 1/5
FacebookWe spent 8 months without heat but they didn't care and didn't give us any form of compensation, they accused us of many things like smoking weed, having pets illegaly and told us they even filmed us but don't want to show us the videos!
We arrived in a dirty place that we spent a week to clean but they didn't care at all.
They treated us so badly, I wouldn't recommend this agency at all!
Now, it's been more than a month we left the apartment and they still don't want to refund us for the pro-rata rent and the deposit!
We only got problems with them, STAY AWAY !
Vittoria · 23 September 2020
Agent replied · 22 February 2025
I'm currently taking them to court
★★★★★ 5/5
GoogleGenuinely great experience. Rented a flat that Pablo was managing - he was fast, transparent and responsive.PositiveResponsiveness, Quality, Professionalism
Mihail · 9 November 2022
Agent replied · 8 November 2024
Hi Mihail,
Thank you for the kind words and 5-star review! We're glad to hear that everything worked out and was a stress free, easy experience. Have a nice day.
★★★★★ 5/5
TrustpilotSilvia from Johns & Co
Silvia from Johns & Co. made the whole process run smoothly for me. I highly recommend! Friendly and professional team. Thank you so much for your assistance, you have been most helpful!🙏🏽
Andreia · 22 December 2025
★★★★★ 5/5
GoogleAs an first-time overseas landlord I would highly recommend Johns&Co's tenant search and tenant management service. Our particular contact property managers, named Ravern Rose and Josh Haynes, are great -- top level responsive customer service! They take the hassle out of the process of vetting potential tenants and arranging contractual paperwork. Their vast experience of tenancy lettings also means that they are able to best advise if unforeseen events occur on what are the best courses of action.PositiveQuality, Professionalism
Greg · 9 November 2020
Agent replied · 8 November 2024
Hi Greg,
It's great to hear that you enjoyed working with us. We very much appreciate your feedback.
All the best,
Johns&Co Team
★★★★★ 5/5
TrustpilotGood experience and efficient support
I have very good experience with the help of John&Co. Michael Fadiora assisted me a lot. He fully understood my needs and my preferences in a very short time. Then I can find what I really interested very soon. His help is super efficient. Thanks
Luo · 22 May 2024
Agent replied · 29 October 2024
Hi Luo,Thank you for sharing your positive experience with us! We're thrilled to hear that Michael provided excellent assistance and understood your needs quickly, resulting in a efficient and successful outcome. Your satisfaction is our priority, and we're delighted to have been able to assist you.
★★★★★ 5/5
TrustpilotJohns and Co
Johns and Co. are really the "A Team" regarding letting and management of flats in London. They have excellent team members, who are always ready to assist any matter required by the Landlord and Tenant as well.
Doron · 3 October 2024
Agent replied · 29 October 2024
Hi Doron,Thank you for your fantastic review! Our team works hard to assist both landlords and tenants, and we're glad to hear our efforts are appreciated. Your feedback means a lot to us, and we look forward to continuing to provide excellent service!
★★★★★ 5/5
TrustpilotThe team from Johns&Co are really good…
The team from Johns&Co are really good to work with. I have been through several renewals and changes and it's a very efficient and professional service. My recent contact has been Ellie-Mai Hannan. She is great - reliable, responsive and very nice to deal with you. Thank you!
HGZ · 19 March 2024
Agent replied · 29 October 2024
Thank you for your kind words about our team at Johns&Co! We're thrilled you enjoyed our service. Ellie is indeed a valuable member of our team, and we're glad she provided you with such great service. We appreciate your feedback and look forward to serving you again in the future.
★★★★★ 5/5
TrustpilotI had a pleasure to have Naomi Madourie…
I had a pleasure to have Naomi Madourie as my property manager. She has shown her professionalism and dedication so any issues raised in the apartment and most importantly prompt actions to resolve any issues.
Ilya · 31 October 2024
Agent replied · 24 December 2024
Hi Ilya,Thank you for your kind feedback! We’re thrilled to hear about your positive experience with Naomi. Her professionalism and dedication truly make a difference, and it’s wonderful to know she was able to address any issues promptly. Your satisfaction is very important to us, and we’ll be sure to share your appreciation with Naomi. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotGood service specially from Chay she…
Good service specially from Chay she made everything easy and smooth
Rawad · 3 June 2026
★★★★★ 5/5
TrustpilotGreat estate agents who assisted my…
Great estate agents who assisted my first purchase. Had the pleasure of Max being the agent on the sale. Really went above and beyond to accommodate everything. Very responsive to all my questions and helped push the sale through as quick as possible. Max even went out the way to pick me up from my office to view properties. Would highly recommend their services
Connor · 11 December 2024
★★★★★ 5/5
TrustpilotEfficient & timely rent renewal
I would like to praise Katy Donachie (Johns & Co's Renewals Consultant) for pro-actively reminding me of the rental renewal, optimising the negotiation process and rapidly preparing an online contract. This was an ideal experience for me as a landlord. Thank you
A · 4 July 2024
Agent replied · 29 October 2024
Thank your for leaving this review. We are pleased to hear Katy proactively ensured you were aware of important information related to your property and provided you with a stellar service. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotAladdin Derdour
Aladdin Derdour He was assigned to my property about 2 months ago He was very helpful , professional and respond quickly to my queries .I really appreciate his work Keep the good work AladdinEntesar
Entesar · 11 November 2024
Agent replied · 29 October 2024
Hi Entesar,Thank you for your feedback. We’re glad to hear that Priscilla was able to assist you promptly and efficiently. Our team is committed to providing responsive and helpful service, and we’re happy that you had a positive experience.
★★★★★ 5/5
TrustpilotThis is just the culmination of the…
This is just the culmination of the efficient, lovely, courteous and most helpful service I have received, through the years, from Wau.I simply like to thank her and everyone to know a truthful experience of mine with Wau.When you need her she is always there for you.
Mr · 29 March 2024
Agent replied · 29 October 2024
Hi Leo,Thank you for your heartfelt message! We're thrilled to hear about the service you've received from Wai over the years. We'll be sure to pass on your gratitude to him. It's wonderful to know that Wai has consistently been there for you whenever you've needed assistance. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.
★★★★★ 5/5
GoogleHighly recommended! Was very easy to organise viewings and secure an apartment. Thank you all for your work. A special thanks to Ryan- very dedicated and contactable- nothing was too much to ask! Thanks again
Lawrence · 10 November 2018
Agent replied · 8 November 2024
Glad Ryan and the Royal Wharf team were able to help! Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotRahan and Victoria have been fantastic…
Rahan and Victoria have been fantastic helping us find somewhere to rent, and have made the process of moving in pain-free. They have responded to all enquiries promptly and have been clear with communication.
Luc · 7 November 2024
Agent replied · 24 December 2024
Hi Luc,We’re delighted Rahan and Victoria made your renting experience so smooth and stress-free. Their prompt communication and dedication to clarity are essential to our service. Thank you for your recommendation!
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