Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJohns&Co supported us end to end. Elliott is amazing
Johns&Co supported us end to end starting from the property search, ensuring we find a property of our choice to supporting with all paperworks and even some logistical support for the final move. Amazing service. Special mention about Elliott who facilitated this end to end supporting us at every step
Consumer · 15 April 2024
Agent replied · 29 October 2024
Thank you for this fantastic feedback. It's amazing to hear that Elliott made you feel supported throughout all parts of your property journey, and helped facilitate a smooth move. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotGood service and quick reaction
i had a pleasant experience with JohnsCo as always, and this time with property manager Bryony in communication with my rent issues and payment due. The reminder was in time and confirmation speed is quite quick. Really appreciate it
King · 22 October 2024
Agent replied · 29 October 2024
Bryony appreciates the positive feedback! We’re so glad she could make your experience smooth and straightforward, and that you have been consistently impressed with our services.
★★★★★ 5/5
TrustpilotParam Virdee is very helpful
I am very happy for Param’s help on the delivery of the letter from the property developer and follow up. It helps to avoid any legal action if I didn’t receive the letter to make the necessary payment.Very appreciated.
Rio · 22 October 2024
Agent replied · 29 October 2024
Hi Rio,Param is glad to have been able to assist and ensure you are up to date with compliance! Thank you for the kind words, and please don’t hesitate to reach out if you need anything further.
★★★★★ 1/5
TrustpilotThis has to be the absolute worst…
This has to be the absolute worst estate agents I have ever dealt withThey put homes up for rent that are rotting and in disrepair Covering the cracks with paint Putting bad landlords on their books for profit with no care for the tenant !Avoid at all costs Miss Mica Paris
Michelle · 22 March 2024
Agent replied · 29 October 2024
Hi Michelle,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotThey are a good agency
They are a good agency. My property manager Lara Robson is quick and efficient. So far happy with the service!
Anna · 4 December 2024
★★★★★ 5/5
TrustpilotAbsolutely fantastic customer service…
Absolutely fantastic customer service provided by Vanessa and Marwa! From being super prompt in their communication to answering all my queries and questions with so much patience and grace, they have made renting first time in London a seamless process for me and for that I’m so thankful to them!
SG · 8 April 2024
Agent replied · 29 October 2024
Thank you for taking the time to leave this great review. Marwa and Vanessa will be thrilled to hear they were able to support you in this experience, and we wish you all the best in your new home and your London journey!
★★★★★ 5/5
TrustpilotLegal paperwork was made easy with…
Legal paperwork was made easy with Bethel’s help. Everything went smoothly and she followed up when some emails were missed.
Daryle · 2 December 2024
★★★★★ 5/5
TrustpilotProfessional service and found me a…
Professional service and found me a great tenant. Shout out to Mystique and Sebastian for their big help in this!
Nikhil · 1 December 2024
★★★★★ 5/5
TrustpilotI’ve had a wonderful experience with…
I’ve had a wonderful experience with Johns & Co and in particular with Alexandra, who has been helping me and my partner move into our new home. She was really helpful and responsive, making the whole process easy and enjoyable.
Victoria · 30 September 2024
Agent replied · 29 October 2024
Hi Victoria,Thank you for your kind words! We’re thrilled that Alex made your move-in experience easy and enjoyable. We always aim to provide helpful and responsive service, and it's great to hear that you and your partner had a positive experience. Welcome to your new home!
★★★★★ 5/5
TrustpilotNice job
My agency Bethel is very nice and supportive. Had helped a lot and effectively got tiny issues solved. Loved that!
Ruotong · 30 November 2024
★★★★★ 5/5
TrustpilotProfessional work
The team is very helpful and able to provide proper information to me.
Tommy · 12 June 2026
★★★★★ 5/5
TrustpilotGreat landlord experience
As a landlord, I am happy to share my very positive experience with Johns&Co and, specifically, Amber and Marwa. From the moment I engaged their services to manage the property, I have been consistently impressed with their professionalism, level of communication and transparency. Definitely recommended.
Alessia · 3 July 2024
Agent replied · 29 October 2024
Hi Alessia,Thank you for your recommendation, it is always great to hear about a positive experience with our team. We will be sure to pass your appreciation along to Amy and Marwa.
★★★★★ 5/5
TrustpilotVery good service
Staff and service. Recently I had a very good service and solution by Mr. Luke Thomas.
Antonio · 19 May 2026
★★★★★ 5/5
GoogleVery smart people and nice service. The understanding about market is deep and helped so much to both parties. Fern is surely professional and is not only professional but also touching and caring. Feel good !
Rudi · 10 November 2019
Agent replied · 8 November 2024
Hello Rudi, thank you for your great feedback.
★★★★★ 4/5
TrustpilotHappy Customer …
I've worked with Johns and Co since 2019 and am satisfied with their service. While rental rates have sometimes been below expectations, their benefits outweigh the drawbacks. I highly recommend them. Special thanks to my agent Gemma, who's prompt and efficient.
Genelle · 8 September 2024
Agent replied · 29 October 2024
Hi Genelle,Thank you so much for your kind review and for your continued trust in Johns&Co! We are happy to hear that our services have been valuable to you. We truly appreciate your recommendation and are delighted to know that Gemma has been such a reliable and efficient agent for you. We'll make sure to pass on your special thanks to her!If there's ever anything more we can do to support you, please don’t hesitate to let us know. We look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotBrooke thank you for helping find my…
Brooke thank you for helping find my new apartment. The moment I talked with Brooke and passed on my requirements she was on the case and within 24hrs I had put in an offer on an apartment that I am extremely happy about. Brooke you rock thanks a million.
Musi · 17 April 2024
Agent replied · 29 October 2024
Hi Musi,We're thrilled to hear Brooke understood your needs perfectly and aligned them with a property perfect for you. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotExcellent service from estate agent…
Excellent service from estate agent Elliott Ford - our recent experience in selling and buying in Royal Wharf through Johns&Co. Elliott patiently guided the buyers through every steps and managed a range of issues for us (the vendors) - we would highly recommend his services with Johns&Co
Customer · 23 May 2024
Agent replied · 29 October 2024
Thank you for sharing your positive experience with Elliott. We're delighted to hear that he provided excellent service, making the selling of your property a smooth process. We appreciate your recommendation and will pass along your kind words to Elliott.
★★★★★ 5/5
TrustpilotI can only say Mr
I can only say Mr. C. Clupito gave us great service and support Good customer service means consistently meeting customers' expectationasy, personalised and empathetic. John's& Co delivered excellent customer service they take time to understand the needs of my nephew unique needs. Thank you from my heart.
Nazli · 22 May 2024
Agent replied · 29 October 2024
Thank you for your kind words! We're thrilled to hear that Claudiu provided you with great service and support. At Johns&Co, we strive to deliver excellent customer service, tailored to each individual's unique needs. Your heartfelt appreciation means a lot to us.
★★★★★ 5/5
TrustpilotVery professional team
Very professional team, proactive and always available for help and to answer any queries. I love working with everyone specially Matthew who is ready to support and give the right solutions and answers always
Hassan · 19 December 2024
Agent replied · 29 October 2024
Hi Hassan,Thank you for your review. We strive to support our clients every step of the way, and it’s wonderful to hear that we met your expectations. If you ever need further assistance, we’re here to help!
★★★★★ 5/5
TrustpilotPriscilla was very helpful
Priscilla was very helpful, got my matter sorted very quickly too.
Giorgio · 24 August 2023
Agent replied · 29 October 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
★★★★★ 5/5
TrustpilotI had a recent issue with my lock hence…
I had a recent issue with my lock hence I contacted Lara Robson who responded promptly and arranged for the lock to be sorted within few hours the same. Lara has great customer service, very polite and responds swiftly to every concern have raised with her. She is great!
Konah · 8 April 2024
Agent replied · 29 October 2024
Hi Konah,We're pleased to hear Lara was able to get your lock issue resolved swiftly. We understand your time is precious and will always seek to mitigate any inconvenience for you. If any issues arise, do not hesitate to reach out to us!
★★★★★ 5/5
GoogleAmy Wood at Royal Wharf helped me out when I was in a tricky spot thanks to another estate agent. She got me a flat to rent in 2 weeks and replied to my constant messages politely and swiftly. I have only great things to say about the service and my sister in law also recently got a flat through Amy as well on our recommendation.PositiveResponsiveness, Professionalism, Value
Tara · 9 November 2022
Agent replied · 8 November 2024
Hi Tara,
Thank you for taking the time to leave us such a positive review and for giving us 5 stars. We're glad you had a positive experience with us and we will pass your fantastic feedback on to the team.
★★★★★ 5/5
TrustpilotRenting with Johns&Co is easy and fast
Renting with Johns&Co is easy and fast. Brooke Williams and Bethel Gamma has been very helpful throughout the process.
Frankie · 2 December 2024
★★★★★ 5/5
TrustpilotGreat check out experience; expectation surpassed
I rented with Johns & Co for almost 4 years. To be fair I was gearing up for a terrible check out experience as it is often the expectation that agents make this difficult and try to deduct as much of your deposit monies as possible. To my surprise, I had a very pleasant check out experience. Jordan Ellis-Hope who managed the entire process was nothing but amazing. She was fair, empathetic and even followed up to check that I had received my deposit money. My expectations were definitely surpassed.
Mayo · 26 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
